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Reviews of Primrose Farm Holidays

2 out of 5
Primrose Farm Holidays
Penstraze, Truro, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

8.4/10

Cleanliness

10/10

Amenities

Reviews

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, room comfort
Great
Absolutely great place, easy to get to. Clean. Well kept. Would definitely use again
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

C

Liked: Cleanliness, room comfort
Great place to stay
We loved this place, very comfortable bed, tent was great, warm with the log burner going. And the dog loved it. Will be going back!
Stayed 4 nights in Jul 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Friendly staff went above and beyond what was expected , lots of close town amenities for food surf and drink
Stayed 2 nights in Aug 2021

2/10 Terrible

Roisin

Travelled with family
Disliked: Cleanliness, room comfort
TERRIBLE
The pictures of the clamping tents are false! When we arrived we were taken to what I can only describe as a circus tent! The ‘door’ was not sealed at the bottom and therefore letting wind in, I can only describe it as being in a front room with a front door wind open. not appropriate for my ten month old baby. The kitchen/toilet/shower were separate with the shower extremely dirty! We pondered for an hour and decided to leave. Amanda and Steve will NOT process a refund and have lied to hotels.com in saying we were offered champagne on arrival .. bizarre! I would definitely not recommend this place, not fit for a dog let alone a family! How they handled the situation is completely unprofessional, all I wanted was my money back for somewhere I didn’t stay and they’re now ignoring me! STAY CLEAR
Stayed 2 nights in May 2021
Response from Stephen Peckham on 5 Jun 2021
we are sorry you did not want to stay with us, unfortunately there was a storm on the night of your arrival that was out of our control. The tents on our site stand all year round and withstand the wind and rain very well. we pride ourself on our cleanliness and refute your accusations as our team work hard to deliver the best experience we can, come rain or shine. We are unable to run our business based on the weather and do our best to help make our guest stay as perfect as they can be even in poor weather. I am sorry you feel that we have not acted appropriately in your case but feel that your review of our site and business does not represent us or our reviews in delivering holidays over the last 4 years.

10/10 Excellent

Louise, Bristol

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
What a beautiful site! Amanda and Stephen were so friendly and helpful and the attention to detail was lovely. Great facilities and lovely to have all that you need there for you.
Stayed 3 nights in Jul 2020