Hi Chris, thank you for your score and feedback! Cornwall is one of the more hillier counties; there is a trick to actually only walk one hill, then it is a nice easy down hill journey to the hotel on foot. There is no lift in the original building and because of its listing grade we cannot instal one. The most flights of stairs a guest would ever need to take is 2, and our team are always at hand to help with luggage. We look forward to seeing you again on your next visit to Truro! Our hugest thanks, Hotel VARA Team

Hi Stuart, thank you for the great score and kind words! We look forward to seeing you again on your next visit to Cornwall. Our hugest thanks, Hotel VARA Team.

Hello Jo; Thank you so much for the great score and kind words! We are so glad to hear that you had a great stay with us. We look forward to seeing you again on your next visit to Cornwall! Our hugest thanks, Hotel VARA Team.

Hello Sophie; thank you for your score and kind words! We hope everything is alright now; and we look forward to seeing you again. Our hugest thanks

Hi AmyWe put one set of towels in our rooms when there is one person booked. Apologies if you were two. The team would have corrected that once they had known. Also apologies for a pot that had not been checked... we will watch out for that in the future ! Will do our best to get 8/10 next time !

Thanks TraceyHope you enjoyed your day in Truro todayWe are working our way through the building....

Many thanks for the feedback HeatherWe hope to welcome you back soonTeam VARA

Hello Jay; thank you for the great score! We hope to see you again on your next visit to Cornwall! Our hugest thanks, Hotel VARA Team

Hello Tim; Thank you for the great score! We are glad to hear that you had a great stay with us, we look forward to seeing you on your next visit. Our hugest thanks, Hotel VARA Team

Hello Martin; thank you for taking the time to give us a score. We will contact you directly for your written feedback, as it will be essential to the growth of our Hotel and help improve our score with you. We look forward to seeing you again on your next visit and beating your current score with us!

Hello Helen;Thank you for the great score and kind words! We look forward to seeing you on your next visit. Our hugest thanks,Hotel VARA Team

Hello Shaz; thank you for taking the time to write your review. We are sorry to hear you felt that you had this experience, as your review is certainly a outlier. We are also very surprised by this, as none of this was brought to our attention during your stay. This is a massive shame as a few of your "hiccups" could have addressed during your stay. Please allow us to address the points you have raised:Price: You have joined us during Cornwall's peak holiday season. Cornwall is one of the busiest holiday locations in the UK, with our pricing being competitive to our fellow hotel in the area.Shower: When you had booked, you had the option to request a room with a shower. We did not receive one. You had also booked our Family room, which has traditionally come with a bath so we can accommodate our infant aged guests.Bathroom layout: We are sorry to hear you missed the designated towel railing behind the bathroom door.The ceiling: The hotel is in a 1800's original building. Due to the buildings listing we cannot make any major architectural changes. However we have had a variety of guests use this room since our new ownership 2 years ago and this is the first we have heard of "...banged heads...".Hot breakfast: We are sorry to hear that you did not read our breakfast menu as you would have seen our available hot dishes like our: toasted bagels with smoked salmon pate, toasted sweet berry waffles and etc.Same Breakfast: We offer a scandi-style continental breakfast with a varied buffet of food and ingredients. The only real restrictions is the guest's imagination. Now allow us to raise some points that we experienced during your stay: As mentioned above, you did not approach any of our team member during you stay which would helped improve your experience.You also failed to mention that our team (especially our breakfast team) gave you friendly local advice/knowledge of what to do in the area; like the Bodmin steam railway and the like.This has really caught us off guard because during your stay: you were all so complimentary to our team. Even giving a heartfelt thank you on your departure which included a hug. Overall the request for a "compensation", would be declined by any business in hospitality. Unfortunately you have done the equivalent of going to a restaurant, eat a 3 course meal, having a great time with the staff...then returning a week later and saying you did not enjoy your meal.Now that you know this: We encourage you to come stay with us again on your next visit, armed with your new found knowledge; as we are sure to beat your previous experience's score. We just emphasis that you give clarity on your booking request. The team all thoroughly look forward to seeing you all again! Our kindest regards Hotel VARA Team

Hello Baljinder; thank you so much for the great score and kind words! We look forward to seeing you on your next visit. Our hugest thanks, Hotel VARA Team.

Hello Shawn; Thank you for your great score, kind words and lovely photos! We all look forward to seeing you again on your next visit to Cornwall.Our hugest thanksHotel VARA Team

Hello William; thank you for your score and kind words! Food is a new addition to our Hotel and we have plans to expand with seasonal dishes. You are also right about our location: "throw a stone hard enough from our hotel you'd hit the high street". We all look forward to seeing you again on your next visit to Cornwall, our hugest thanks, Hotel VARA Team

Many thanks for the feedback... we will try to get the score up to 5/5 next time you are with us

Hello Grant; thank you for the great score! We look forward to seeing you on your next visit, our hugest thanks Hotel VARA Team

Hello Jon; thank you for your kind words and great score! We will try and maintain that high standard that you experienced. We all look forward to seeing you again on your next visit, our hugest thanks Hotel VARA Team

Hello Stephen, thank you for the great score! We look forward to seeing you again on your next visit. Our hugest thanks Hotel VARA Team

Hello Hajnalka, thank you for the great score! We look forward to seeing you again on your next visit, our hugest thanks Hotel VARA Team

Hi DarrenThank you for the great score! We are glad to hear you had a great stay. We look forward to your next visit with us!Hugest thanks Hotel VARA Team

Hi STEVENThank you for the great score; we look forward to seeing you on your next visit!Our hugest thanks Hotel VARA Team

Hi Stephen, Thank you for the great score, we look forward to seeing you again on your next visit! Hugest thanks Hotel VARA Team

Hi AimeeThank you for the great score and kind words!We look forward to your next stay with us. Hugest Thanks Hotel VARA Team

JonathanThank you so much for your reviewLook forward to welcoming you back soon

Hi there, thank you for your feedback score!

Hi guysThank you for the great score! We look forward to your next stay with us!Hugest Thanks Hotel VARA Team

Hi there; thank you for your great score and we are so glad to hear we made you feel welcome and comfy! We look forward to your next stay with us, our hugest thanks Hotel VARA Team

Hi Carlton; thank you for the great score, we are so glad to know that we made you feel so welcome! We look forward to your next stay with us, our hugest thanks Hotel VARA Team

Hi Kevin; thank you for the great score, we are glad to hear that you had a great stay and our team made you feel welcome! We look forward to your next stay with us, hugest thanks Hotel VARA Team

Hi Matthew; thank you for your great score and amazing photos! We can't wait for your next stay (and photoshoot) with us.Again our hugest thanks!Hotel VARA Team

Thank you for your reviewWe look forward to welcoming you back soon

Hi Michael Thank you for the great score; we look forward to seeing you again on your next visit! Hugest Thanks again! Hotel VARA Team

Hi Olayisade, Thank you for the great score, we look forward to your next stay with us! Hugest Thanks Hotel VARA Team

Hi Maria Thank you for your great review score, we look forward to your next stay with us! Hugest Thanks Hotel VARA Team

Hi Clare Thank you fore your kind score! Looking forward to your next stay with us. Hugest Thanks Hotel VARA Team

Hi Kathryn Thank you for the great score and we look forward to seeing you again on your next visit! Hugest Thanks Hotel VARA Team

Hi Callan Thank you for your kind review and we are glad to hear we mad your stay comfortable while having to visit Truro Hospital. We can't wait to have you again! (under more leisurely circumstances) Our Hugest Thanks Hotel VARA Team

Hi Julie Thank you for your kind review, we look forward to your next stay with us! Hugest Thanks Hotel VARA Team

Many thanks for your review, we look forward to welcoming youback soon

Hi Jane Thank you so much for your kind score, we are so glad that you enjoyed our stay with us! We are doing some evolution here at Hotel VARA, so on your next visit we're sure we'll exceed your previous experience. Our hugest thanks Hotel VARA Team

Thank you for your review We look forward top welcoming you back in the near future

Many thanks for your feredback

Hi Nicola Thank you for your great score! We look forward to your next stay with us! Hugest thanks Hotel VARA Team

Thank you for your positive review. Delighted your enjoyed your stay with us and found the service to be excellent and thoughtful.

Thanks for the review. We hope to welcome you back in the near future.

Thank you for your feedback, we are delighted to hear that you found the Hotel to be in a good location, received our traditional friendly service and indulged in our freshly cooked full breakfast. We hope to welcome you back again

Thank you, Lesley, for your feedback, we are delighted to hear you enjoyed a comfortable birthday weekend stay with us and that you received our traditional friendly service. We hope to welcome you back again soon.

Thank you for your lovely 10* review; we are delighted to hear you enjoyed a comfortable stay with us and found our COVID procedures well managed and that this made you feel safe during your stay. We hope to welcome you back again soon

Thank you, Julia, for your review. We are pleased to hear you found the room clean and the Hotel to be in a good location. We are also pleased to hear that you received our traditional friendly service and we hope to welcome you back again soon.