Lodges in Trelawny

"The property was beautiful and in a very central location to everything. Any issues we had with our room was handled right away. Staff and front desk workers were all nice and friendly. The breakfast each morning was excellent! I would recommend this Hotel to friends and family!"

"The hotel was great. Not completely amazing but little complaint. If I had to think of areas for improvement, I would say the beach needs to be upgraded to include more sand and activities. The staff in the lobby in the white shirts are being made to try and get people to sign up for a vacation club. The approach should be changed. Maybe add a welcome packet which is left in each room or add a channel to the television that explains-the opportunity. The face to face interaction, persuasion and passive aggression sort of created stress for me and my wife in the middle of our vacation. I would have enjoyed my time more without that interaction. But the people were very nice. Not rude or disrespectful. It just took me away from vacation mode and I did not enjoy the experience. "

"My teenage daughters and I had a good experience overall. Everything was clean, and the service was good. I’m a tipper, though, so I had a server looking out for us literally and figuratively in the large breakfast/lunch restaurant. I’d say the food was just… fine. Kyoto was the best of the smaller restaurants. The physical plant was new in Spring of 2024, so it’s in good shape. The elevators are small, and there’s only one cluster of 4 of them to access 800+ rooms; you end up waiting for the elevator quite a bit, cueing even, in the lobby. The in-house airport shuttle contractor was awful. After arriving in Montego Bay, they loaded us up, told us nothing, and then left us sitting there 45 minutes before leaving for the resort. It’s a bad way to start serving your customers."

"It was my first time at an all inclusive and I’m truly glad we went with RIU. It was an amazing resort. Very clean and well maintained. Everything was easily accessible and such a beautiful place. The staff were so kind and helpful, the food was good. Definitely plan on returning in the future."

"Wish the internet was better but the amenities were fantastic. "

"It was great, the hospitality the food the experience was great. "

"yes"

"Customer service was great!! Big up Toni-Ann at check in. Need more cleaning staff to main the the rooms and ensure check in time is ontime, I’m not sure if it’s because of the impact of the storm Mellissa that had impacted Jamaica , they are still working to get back on business. Because our phone and tv wasn’t working and little to no effort was made to approach the issue. Limited options at the bar, cocktail wasn’t cocktailing "

"Very nice place . Would come again ."