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Reviews of The Lake View Toya Nonokaze Resort

3.5 out of 5
The Lake View Toya Nonokaze Resort
29-1 Toyakonsen, Toyako, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 342 reviews" "
Rating 8 - Good. 106 out of 342 reviews" "
Rating 6 - Okay. 17 out of 342 reviews" "
Rating 4 - Poor. 6 out of 342 reviews" "
Rating 2 - Terrible. 6 out of 342 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jie

Liked: Property conditions & facilities
amazing view
Stayed 2 nights in Mar 2024

10/10 Excellent

Young Mi, Larkspur

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are eager to help us and warm welcoming the guests. The view from the room was fantastic.
Stayed 1 night in Mar 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rian

Liked: Cleanliness, staff & service, property conditions & facilities
Best ryokan in Lake Toya.

8/10 Good

COLLEEN

Stayed 1 night in Nov 2023

10/10 Excellent

Wei Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and big rooms with nice view
Very nice environment and view. Rooms are spacious and the futons are cleaned and changed daily. Staff were very helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property enjoys a superb lake side view. The lobby has a top notch HiFi setup producing high resolution music, which is a wonderful idea.
Stayed 1 night in Nov 2023

8/10 Good

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property provided an excellent view of Lake Toya. And the roof top open public bath is magnificent. However, the check-in process was somewhat chaotic. We accidentally left a bag of food and drinks behind. When we realized in the evening, we called the hotel and then they admitted that they found the bag. When we returned the next day to retrieve the bag, half of the items went missing. It was somewhat disappointing.
Stayed 1 night in Nov 2023

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Wong

Stayed 2 nights in Oct 2023

8/10 Good

Bee Tee

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Where is Nono Kaze Hotel's omotenashi?
We took the shuttle from Sapporo Station. However, we had the worst reception when the shuttle bus reached the hotel. Taiwanese Chinese tourists and us, Singaporean Chinese were seated in front, we got up to alight. But before we could alight, a Japanese lady hotel staff came up the bus and gestured to us to go back to our seats, started speaking in Japanese. She then proceeded to call out Japanese names of those seated in the bus behind and they alighted to collect their luggages. After she finished calling the Japanese guests,she just alighted the bus without saying a word to all the Taiwanese Chinese guests and us, Singaporean Chinese who were left seated in the bus. We remained seated in the bus wondering what we should do. I looked at the same lady from the bus window where I was seated and gestured to her what is going on, she gave me a look that seems to say what do you want? I alighted the bus and asked her if is this Nono Kaze Hotel? She just said yes. I realised that we were being discriminated by this lady staff. Is this how the hotel treat their foreign guests? Calling all the Japanese to alight first from the bus to be checked into hotel first and ignore the foreign guests? What happened to the "omotennashi" which Japanese takes pride in which this lady staff lacks? This is my third trip to Japan. Prior to this incident, I have enjoyed omotenashi from all the hotels I stayed including 3 star hotels. I would like the management to comment on this incident.
Stayed 1 night in Aug 2023

6/10 Okay

Agnes

Travelled with partner
Liked: Staff & service, amenities
Check-in was wasteful of time. We arrived 11:30 am. Staff told us regular checkin time is 3 pm but we can come back at 2 pm to check in, ended up still wait till 3 pm. We could have also take the rope way tram instead of wasting the 1 hour wait. However staffs attitude were good and polite.
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Travelled with group
Liked: Amenities
Beautiful view and very nice hot spring facilities. The lobby and the rooms didn’t smell clean, the linens were musty. The hallways and elevator were so hot , air conditioning was good in the rooms. Very disappointing food. I would not return.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hou Ming Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet dinner and breakfast. Staff are friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel is newly renovated. Service is excelled. Food on buffet is good.
Stayed 1 night in Jul 2023

8/10 Good

Katherine Shu Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well kept with breathtaking view of lake Toya. The buffet dinner and breakfast were fantastic with a great variety options and also made to order noodles/pastas, etc. Onsen at the 9th floor and rooftop are definitely very worthwhile. The town is more on the quiet side so it is great to be there for relaxation.
Stayed 1 night in Jul 2023

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lake Toya is a quiet Town, but the hotel is conveniently located near the souvenir shops. Fantastic view of the lake and fireworks!
Stayed 2 nights in Jul 2023

10/10 Excellent

Ting, Syosset

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the hotel, great view, delicious food, reasonably priced.
Stayed 1 night in Jun 2023

10/10 Excellent

Mei Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
buffet spread really good and luv the onsen
Stayed 2 nights in Jun 2023

8/10 Good

WARREN

Stayed 1 night in Jun 2023

10/10 Excellent

Pei En Bryan

Stayed 1 night in May 2023

10/10 Excellent

Jessica, Canmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant stay
Stayed 1 night in May 2023

8/10 Good

Jacob, Tumon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top onsen was outstanding. Staff very friendly. Great service. Room view excellent, but some items on dresser not very clean and lamp was broken with exposed wires. Dinner and breakfast good variety but not the best quality. Many dishes were on "hot" plates that didn't really keep the food hot, so when I got back to the table, it was too cold to eat (such as pasta). Overall good relaxing stay, but not 5 stars.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop Onsen and buffet are great!
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IMPRESSIVE RESORT - BREATHTAKING VIEWS
We are an American couple in our 60s who came for a two-day, mid-winter stay after a memorable stay nearly 35 years earlier. The view of the snow and crater lake from our standard, but roomy, 5th floor room was breathtaking. The bed and pillows were comfortable. The buffet breakfasts and dinners provided a wide assortment of tasty choices. You HAVE to have their soft ice cream! Arranging the resort's free shuttle bus from Sapporo Station to and from the resort, by email, was simple and convenient. The men's public onsen baths on the 2nd and 9th floors, which included an outdoor bath on the 9th floor, were a great experience. I had to rely on a concierge at a Sapporo hotel to call this resort to reserve a PRIVATE onsen bath (great for couples, but apparently must be reserved before arrival) because there appeared to be no way to reserve the private bath other than by phone and my Japanese language skills were not advanced enough to do it myself. It would be perfect if it could have been arranged by email or through the resort's website as easily as it was to reserve a shuttle bus. Perhaps they will find a way to enable that someday. In conclusion, my memory of the beautiful facility, incredible scenery and helpful staff will stay with me forever. I cannot recommend this resort highly enough.
The view from our room
Another view from our room
Our standard room, quite spacious.
A part of the beautiful buffet restaurant
Stayed 2 nights in Feb 2023

6/10 Okay

Miranda

Travelled with family
Disliked: Staff & service
Staff is very rude
Staff is very rude.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the hotel. Very peaceful and convenient to go places around Toya.
Stayed 4 nights in Jan 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Great service. Nice view from the room. Good variety buffet dinner. Decent stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Yanyun

Liked: Staff & service, property conditions & facilities

10/10 Excellent

seemay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Teik Kooi

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Rosita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

DANUPOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond my expectation
I'm really impressed with hotel service, facilities, food, and room. It's worth every penny you spend
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Oi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Feel relaxed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Yunita, Melbourne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separare toilet from bathroom. Amazing range of toiletries
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sleepless nights.
Bed was horrible. Was an old and sunken bed. We had 2 sleepless nights here.
Stayed 2 nights in Jun 2019

10/10 Excellent

Lynette Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Find by the Lake
They gave us an upgrade to a luxurious and large room the had a wondrous view of the lake. There were very good provisions in the room including a wide selection of teas, fresh coffee beans, a grinder and a coffee maker. The onsens were clean and very well designed. There was even a fireworks display by the lake at night. Overall a very good experience.
Stayed 1 night in Jun 2019

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for couple
Comfortable room with nice view. Like the hotel onsens. Interesting firework display. However hotel food varieties and quality are below average.
Stayed 1 night in May 2019

10/10 Excellent

Traveller, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent view. You will love it with the lake and volcano view. Infinity pool for the onsen with view. Perfect.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in my trip!!! Room, Onsen, food, view, all are excellent. will come back again.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and clean room with great view of the mt. yotei and lake toya
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent place with magnificent view and tranquility
Stayed 1 night in Apr 2019