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Reviews of Two Hills Inn

2 out of 5
Two Hills Inn
5002 47 Ave, Town of Two Hills, AB

Reviews

5.4
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Gwendolyn

Disliked: Staff & service, amenities, property conditions & facilities
The room wasn't cleaned between nights or days of stays. Had to ask for towels, coffee for the next morning. Also wasn't able to check out and receive confirmation of the cost and return of deposit. Furthermore, I had to call them regarding this. This is an old hotel, and the floor in our room was sinking. It was super quiet as no one was in the bar, which is sad for the proprietors.
Stayed 2 nights in Aug 2023
Response from Sunny on 14 Aug 2023
Dear Gwendolyn,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable.Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great Day,Two Hills Inn

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was an OK, but definitely in need of improvement
First off, the staff *seemed* to be nice people, but turned out to be fairly disorganized. When we arrived, we didn't realize that this hotel was also a liquor store and bar (with gambling), and that we could only enter with our kids from one entrance which had no reception, so we were not allowed to bring our kids inside to check-in (reception was at the bar) and were shouted out to leave with our kids (my son had to use the washroom in the restaurant bar when we arrived and apparently this was not allowed); this was jarring and confusing to us. We also ordered food from the restaurant bar and it took almost 2 hours to receive the full order. We were told that they were short staffed. Our room was ok, but was missing some light bulbs and was difficult to reach the electrical outlet as the room was lacking these. We had a coffee maker without any cups or coffee to serve ourselves with. We ordered housekeeping and was told that it may not be available, but they would try and told us they didn't want to clean our room in case we accused them of stealing our things. Then I finally convinced them to clean our room and when we returned later that day, they did not because according to them, we locked our room and they had no way of getting inside to clean (eyes rolling). Besides this, we were grateful for working air conditioning in our room and a fridge to use. The hotel itself is quite outdated and in need of a remodeling. We were thankful they let us use the laundry.
Stayed 2 nights in Jul 2023
Response from Sunny on 23 Jul 2023
Dear Guest,We appreciate your feedback, as this is a great resource for us to constantly improve our Guest experience.It is very unfortunate to read that, we failed to provide the best service and there were some aspects that made your stay less pleasant.The management will be notified.Hoping to host welcome you again.Best Regards,Two Hills Inn

2/10 Terrible

Kenneth

Stayed 1 night in Jun 2023
Response from Sunny on 10 Jul 2023
We will try to make your stay more comfortable for next time.

4/10 Poor

maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs serious attention in regards to cleaning and smell control
Stayed 1 night in Jul 2022

8/10 Good

JEAN PAUL

Travelled with family
Liked: Staff & service
FHJDJ
Stayed 1 night in Jun 2023
Response from Sunny on 10 Jul 2023
Thank you