"The couch in our unit had completely collapsed at one end. Not sure why no staff had seen it as it was blatantly obvious.
I spoke to reception about it and they did look at transferring us to another room but no rooms available of the size we needed. I asked if they could just replace the couch but they said they couldn’t.
Also no spare blankets in any of the wardrobes. One night was cold and no electric blankets either.
I have stayed here many times over the past 8 years and the standard of...
"So convenient to the beautiful Sandy beach and a large selection of activities. Great shopping from Nelson to Richmond. Well priced and very helpful and friendly staff😘"
"We had the most comfortable 4 day stay at Ratanui. Everything was better than expected! What made the stay exceptional was the amazing staff. They went above and beyond to make us feel comfortable and right at home. The chefs and the menu were such an unexpected surprise! The food and presentation so far exceeded our expectations. 5 stars all the way!"
"Good kitchen staff but the room’s toilet was smelly. I vomited twice every time i went to the toilet, on the first night itself. The pungent smell was really strong. I called reception at 3 am wanted to change room but no one picked up. The next morning, i had to buy electric scented oil warmer to reduce the pungent smell. "
Harga satu malam terendah ditemui dalam masa 24 jam yang lalu berdasarkan penginapan 1 malam untuk 2 orang dewasa. Harga dan ketersediaan tertakluk pada perubahan. Terma tambahan mungkin dikenakan.
Ubah fikiran andaTempah hotel dengan pembatalan percuma
Jadi cerewetCari hampir sejuta hartanah di seluruh dunia
