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Reviews of The Carpenters Arms

3.5 out of 5
The Carpenters Arms
Three Elm Lane, Tonbridge, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 89 reviews" "
Rating 8 - Good. 25 out of 89 reviews" "
Rating 6 - Okay. 4 out of 89 reviews" "
Rating 4 - Poor. 1 out of 89 reviews" "
Rating 2 - Terrible. 4 out of 89 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Stayed 1 night in Mar 2024
Response from Carpenters Arms Team on 19 Apr 2024
Chris, thank you for the high star rating!

2/10 Terrible

emma

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
ARRIVED THE ROOM WAS FILTHY , NOT BEEN CLEANED FROM LAST CUSTOMER , PUT ME IN ANOTHER ROOM THERE WAS NO HOT WATER .SENT TO THE BAR BUT NO STAFF SO A QUEUE OF PEOPLE WAITING FOR DRINKS AND FOOD . ONLY 1 GIRL DOING EVERYTHING. I HAS TO THEN AT 7.30PM LEAVE AS NO ROOM FOR ME AND FIND ANOTHER HOTEL . ID BEEN ON THE ROAD SINCE 3.30AM WORKING IT WAS A COMPLETE NIGHTMARE ..... PROMISED A CALLBACK BUTH RUTH COULD NOT BE BOTHERED . DO NOT GO HERE ITS THE WORST EXPERIENCE I HAVE EVER HAD USING A HOTEL . I WILL NOW HAVE TO LEGALLY GET MY REFUND
Stayed 1 night in Feb 2024
Response from Carpenters on 8 Feb 2024
I have responded to this... The person writing this review wasn't even the guest.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ruthie - Landlady on 8 Feb 2024
You are so kind as to give us this amazing score for your stay!

10/10 Excellent

Peter

Stayed 4 nights in Jan 2024
Response from Ruthie - Landlady on 8 Feb 2024
Thank you for your fantastic score!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ruthie - Landlady on 8 Feb 2024
Amazing score, what would make your stay 10/10 next time?

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Tried to overcharge on arrival was a little disappointing.
Stayed 1 night in Dec 2023
Response from Ruthie - Landlady on 8 Feb 2024
Mistakes can happen, hoping that the team rectified this for you straight away :)

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ruthie - Landlady on 8 Feb 2024
Amazing to see a 10/10 score for your stay! Look forward to seeing you again soon!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful environment. Hotel and staff are amazing
Stayed 1 night in Nov 2023

10/10 Excellent

IAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful location with fabulous staff, great food, good beer & a lovely room within easy access of our intended destination.
Response from Ruthie - Landlady on 20 Nov 2023
Thank you Ian, for your wonderful review! So pleased you enjoyed your stay with us! Look forward to seeing you again when you are in the area!Kindest Regards

10/10 Excellent

IAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightfully up-graded pub with excellent food & beer together with lovely rooms.
Response from Ruthie - Landlady on 20 Nov 2023
Thank you Ian for your kind words and fantastic score! Hope we see you again soon!!Kindest Regards

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great clean and well presented room with a super comfy bed.
Stayed 1 night in Oct 2023
Response from Ruthie - Landlady on 3 Nov 2023
Thank you Paul, so pleased you enjoyed your stay here with us x

10/10 Excellent

Philip

Stayed 1 night in Oct 2023
Response from Ruthie - Landlady on 3 Nov 2023
Thank you for your fantastic score! See you again soon!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with a lot of historic places near by.
Stayed 1 night in Oct 2023
Response from Ruthie - Landlady on 21 Oct 2023
Thank you so much for your excellent score! So pleased you enjoyed your time here with us!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near a lot of historic sites.
Stayed 2 nights in Oct 2023
Response from Ruthie - Landlady on 21 Oct 2023
Lovely to receive such a fantastic score & review! Thank you

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ruthie - Landlady on 9 Oct 2023
Thank y ou so much for your great score! So pleased you had a great stay with us :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Ruthie - Landlady on 9 Oct 2023
Thank you for your 10/10 score! Have a great day!

10/10 Excellent

Cornelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the shower, in particular, was exceptional: strong water pressure and quick hot water. The most impressive part of our visit was the staff. Every single employee we encountered was friendly and willing to help no matter how crazy our request was. Ruthie, You ROCK!
Stayed 1 night in Sep 2023
Response from Ruthie - Landlady on 26 Sept 2023
Thank you so much Cornelia! It was an absolute pleasure having you stay with us, we certainly look forward to your next visit :)

6/10 Okay

Daniel

Stayed 1 night in Aug 2023
Response from Ruthie - Landlady on 26 Sept 2023
Thank you for your honest score, I would love to know what would have made your experience 5/5, please let us know x

10/10 Excellent

PAULINE

Stayed 1 night in Aug 2023
Response from Carpenters Arms Team on 18 Aug 2023
Thank you for your fabulous score! So good to see you had a wonderful stay!!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carpenters Team on 1 Aug 2023
Thank you for your score, would be great to know why we did not get a 10/10 :)

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again 100%
Great place to stay, friendly and accommodating staff. Best shower I've had at a hotel, and great food.
Stayed 1 night in Jul 2023
Response from Carpenters Team on 25 Jul 2023
Thank you so much Stefan for your fantastic review, we hope to see you here again soon :)

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I greatly dislike returning to the Home Counties but this small, comfortable and friendly hotel made the pain bearable. The room was spacious and comfortable and everything worked, the staff were for most part welcoming and helpful. I had only two very minor observations to make: no USB points in my room and the piped music at breakfast was excessively loud. These as I say were small niggles and I would happily return should I need to make another visit to the area.
Stayed 1 night in Jun 2023
Response from Carpenters on 10 Jul 2023
Thank you for your great review, apologies about the USB's but you are more than welcome to borrow one of our adapters x We hope to see you soon for another visit to the Home Counties!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Carpenters Team on 10 Jul 2023
Thank you so much for your excellent rating x

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great room, and facilities. Great bar and food was spot on
Stayed 1 night in Jun 2023
Response from Carpenters Team on 28 Jun 2023
Thank you so much for your kind review! It was lovely to have met you, hopefully we will see you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent restaurant. Good outdoor eating options.
Stayed 1 night in Jun 2023
Response from Carpenters Team on 20 Jun 2023
Thank you for your brilliant review, hopefully we will see you again soon :)

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay 5*
Very enjoyable stay - great food, service and comfortable room - would definitely stay again
Stayed 1 night in Jun 2023
Response from Carpenters Team on 20 Jun 2023
Dear Mark, we look forward to seeing you here again soon! Thank you for such a fantastic review

6/10 Okay

Ray

Stayed 2 nights in May 2023
Response from Carpenters Team on 20 Jun 2023
Sorry we were not able to achieve a top score from you, we would love to know why, so that helps us to improve for your next visit :)

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
What a great place. Great room, food and staff. I will stop again. I normally use the Prem Inn. Not now.
Stayed 1 night in May 2023
Response from Carpenters Team on 20 Jun 2023
That's the sort of review that makes our day!! Thank you x We look forward to seeing you again soon :)

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice staff. Neely refurbished hotel. Really comfortable Would def stay again
Stayed 1 night in May 2023
Response from Carpenters Team on 14 May 2023
Thank you for your excellent score and kind words :) We look forward to seeing you again soon!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property...Highlighted by wonderful, caring and attentive staff..they could not have been better...Excellent food...Many thanks!
Stayed 1 night in Mar 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful
Stayed 1 night in Feb 2023

10/10 Excellent

Lee

Stayed 1 night in Dec 2022

10/10 Excellent

Lewis

Stayed 1 night in Jan 2023

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Julie

Stayed 1 night in Sep 2022

2/10 Terrible

beverley

Stayed 1 night in Sep 2022

8/10 Good

david

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Stayed 1 night in Jul 2022

4/10 Poor

Michael williams

Stayed 1 night in Jul 2022

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place rooms were fine, maybe could do with a fan for the warmer nights. Pub
Stayed 1 night in Jul 2022

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Clean good size room with comfortable bed and large bathroom. I would definitely come here again.
Stayed 1 night in Jun 2022

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

david

Stayed 1 night in May 2022

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay with great food and service.
Stayed 1 night in Mar 2022

10/10 Excellent

Harry

Stayed 1 night in Mar 2022

10/10 Excellent

Keith

Stayed 1 night in Feb 2022

8/10 Good

david

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Really nice hotel/ pub, stayed here before a few times, always good food, clean and tidy rooms etc. I stayed in a different room this time which seemed to be above the kitchen which was really noisy especially early in the morning 6 am on when the extractor fan comes on. Also room service making a noise earlier than I've ever had in any hotel. I mentioned this on checkout but the person I spoke to just agreed with me. Anyway, will stay here again, nice place.
Stayed 1 night in Feb 2022

6/10 Okay

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freezing cold room, crazy hot food
Could be great with more attention to some issues. When we arrived the room was freezing as the window was left open, supposedly for covid reasons (only needed to be opened for 20 mins), heating in the room was off and fiddly to get working, and the heating in the bathroom was not working at all (confirmed later). Went down for dinner later and ordered a veg Thai green curry. Should be mild and with complex flavours, but it was so hot (capsaicin) that it wasn't possible to taste anything. Let the waiting staff know. The other meal was quite nice.
Stayed 1 night in Feb 2022