Ton Sai Beach

We stayed in a deluxe room on the top floor and it was very spacious and clean. The staff throughout the hotel are exceptional!! Always so friendly and attentive to help with whatever you may need. The people on breakfast duty are lovely and I enjoyed seeing their smiling faces first thing in the mornings. The pools are refreshing and the maintenance staff are always cleaning the pool and surrounds. Everyone here works so hard to make your stay comfortable and memorable! We have enjoyed our home for 2 weeks and will miss it. This hotel is Definitely great value for money and a great location to walk to nearby shops, restaurants and of course the beach is only across the road. We have a motorbike and there is plenty of parking just at the front. Our absolute favourite thing is the staff though! These are the faces you see everyday with warm greetings and friendly smiles. 🙏

Great location, conveniently close to essential amenities such as restaurants, food markets, pharmacies, and supermarkets. The beach is 10 minutes walk. The pool area is comfortable and inviting. The buffet breakfast is decent, especially considering it was included in the room rate in my case. Rooms are spacious and offer good value for the price. At the time of writing, I’d recommend using Grab for transport and platforms like Klook or Agoda to secure good deals on tours and cultural experiences.

I’ll first start by saying my bad experience’s first. To get to the hotel was a hassle, because the address listed on Expedia is not the correct address of the hotel therefore we were left stranded in front of someone’s house. We did have to contact the hotel and they were able to speak to the driver to let them know the exact address. Another bad experience we had was during checkout. We had booked a tour for the last morning in the hotel before checking out. We spoke to them the day before letting them know we would like to do a late checkout if possible, but they informed us that they were not able to accommodate but it was ok with us. The problem was the hotel provides beach towels, beach bag, and sandals for you to use during your stay and we were hoping to use all three things that morning during the tour. Please keep in mind that we were going to be dropped off at 12 PM and check out was at 12 PM. They first told us no and when we went to pick up our breakfast in the morning, then they said that they would allow it, but we basically had to beg to be able to use the items and I had to explain how if they had the deposit why wouldn’t we be able to use those items still. it felt like they were just not willing to help. To end on a good note, I ended up losing my prescription glasses cause I left them at the pool and someone took them. The staff went above and beyond by looking at the cameras and finding the person and going to their room to get my glasses back.