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Reviews of Palace Japan Hotel

2 out of 5
Palace Japan Hotel
2-31-6, Kiyokawa, Taito-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 356 out of 892 reviews" "
Rating 8 - Good. 397 out of 892 reviews" "
Rating 6 - Okay. 108 out of 892 reviews" "
Rating 4 - Poor. 20 out of 892 reviews" "
Rating 2 - Terrible. 11 out of 892 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cho Cho

Good too small
Stayed 1 night in May 2024

10/10 Excellent

Bao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

YEE LING SHARON

Liked: Staff & service
Disliked: Amenities
The room is small. Practically have to put luggage on the bed to open/close. Provide only rinse and body shampoo in the bathroom. No conditioner. Will recommend bring own hair shampoo and conditioner. Cleaner will NOT clean your room, until you check out. Towel for body and face is provided but is not change every day. Means you use it till you check out. There are 4 train lines. Hibiya line, Tsukuba express, Ueno-Tokyo line and Joban line. There's Denny's, Burger King and Mac near the station. There's also other eateries nearby the station. For people who likes to cook, there's a market place opp the hotel and behind the railway station (beside Mac)
Stayed 6 nights in May 2024

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities
I stayed with Palace Hotel Japan for 2 nights and while I was shocked initially at the size of the room, it is actually quite value for money! The front desk staff is very friendly and the bathrooms are clean. Only issue I had was that the first room I had a defectable AC, leading to me requesting for a change in room, which the receptionist promptly provided. Overall, I had a good sleep on both nights and this hotel really give you a bang for your buck!
Stayed 2 nights in May 2024

10/10 Excellent

Sanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere and great hosts, helpful and kind. The common area offers many amenities. There is an excellent food shop just across the street - fresh vegetables, fruit and fish. Many conbinis in the vicinity as well.
Stayed 8 nights in Apr 2024

10/10 Excellent

Aiden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurants nearby, and very clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very kind and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I consider this hotel a great value. For a long term stay it was a great home base that didn't break the bank. Many of the staff understood English so if I had no issues communicating. And many of the staff members were very polite and cheerful, which gave me a smile every time. The area also has a decent amount of things near it to experience.
Stayed 26 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There isn’t much space in the room. When one of us wanted to open the check bag the other would have to be on the bottom bunk or leave the room. The pillow we had was very small, only your head could fit so I recommend you buy a pillow if you prefer the western size pillows The staff was amazing and very helpful, there was a microwave and water bottle refiller, coin washer and dryer, and tables to gather and eat. Pay very close to the check in time, we missed it because of the delayed flight so we had to go to an emergency hotel the first night. The bathroom situation was okay, though it would be better if you are a male. The male bathroom had urinals and toilets whereas the female bathroom only had one toilet. There are two showers in every floor (I suspect we were on the fifth floor) and a bathtub
Stayed 6 nights in Apr 2024

10/10 Excellent

Lio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Japan, and I was super nervous about trying to check into a hotel on my own when I didn't speak their language. Definitely check your hotels to make sure they speak a language you know, by the way!! Palace Japan Hotel was wonderful, and most of the people at the desk do speak English! Even if they do not, they still try to help you to the best of your ability. They are so friendly and helpful! Even when I couldn't communicate with one of the ladies at the desk one morning, I just brought out Google Translate to try and communicate and she understood enough to help. If you're looking for a nice place to sleep, no matter how many days, and aren't concerned about the size of the room, this hotel is perfect. The room I was in was relatively small, but I had no problem with it. There is an elevator, which makes bringing your suitcase up and down the place so much easier! The other nice thing is there is a 7-11 and other markets nearby, plus a café. Super convenient! The neighborhood is actually relatively quiet, which is wonderful, and I could walk late at night and still feel safe. The train station is about 10~13 minutes tops when walking from the hotel. The way between the station and the hotel has elevators as an option instead of the stairs, which has been a lifesaver for me since I had two suitcases. PLEASE bear in mind the SOUTH station has escalators that go up, but none going down, so you have to carry your suitcase up/down, depending.

8/10 Good

Zi Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bars could have been installed in shower room to allow guest to hang their clothes Apart from that, the rest are decent
Stayed 6 nights in Mar 2024

10/10 Excellent

Vergel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Feb 2024

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Stayed 2 nights in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Cheap!
Stayed 7 nights in Jan 2024

8/10 Good

Aidan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Absolutely amazing staff. They were very helpful to us and friendly. Highly recommend for individual travelers going to Japan for the first time!
Stayed 6 nights in Jan 2024

8/10 Good

Sanjuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overall
Stayed 4 nights in Dec 2023

8/10 Good

Chin Hui, Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 2 nights in Nov 2023

2/10 Terrible

Alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities
Really tiny
Stayed 2 nights in Dec 2023

8/10 Good

Teresita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for a solo traveller.

10/10 Excellent

Po Yan

Liked: Amenities, property conditions & facilities
Nice quiet location, lot of stores nearby
Stayed 2 nights in Nov 2023

10/10 Excellent

Thitima, Bangrak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low price but better than expected. Helpful staffs. Public bathrooms are always clean. Near supermarket with diverse and delicious foods. Quite far from train station but very easy to ride a bus.
Stayed 6 nights in Oct 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. Signs were up with clear instructions to know where tonpuy things. Always greeted when. Coming and going.
Stayed 8 nights in Oct 2023

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent place to stay, very nice rooms and great bathroom and toilet area. Highly recommend, from and Australian traveler.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property ilwas close enough to walk to the Tokyo Skytree and was all around a pleasant hotel to stay in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Via

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m super happy I stayed here. It’s only 45 mns train to the city including the 10mns walk to the station. Just few mns bus away to senso-ji temple! You can even do your morning walk for about 25mns to get there. The neighbourhood is quiet and peaceful. It was so perfect after a tiring day in the bustling city. The bldg is a bit old but the facilities are clean and i did not have any problem during my 6 days stay. The staff were super nice and generous as well. My flight was delayed so I wasnt able to check in on time, and they were very considerate not to charge me for the night I missed. This is a perfect budget friendly accommodation and i will definitely stay again if I come back.
Stayed 6 nights in Sep 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Nathaniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal with easy access to Tokyo
Small hotel rooms at a excellent, affordable price. As long as you don't mind, having shared kitchen and bathrooms, this is a really great deal in NE Tokyo, that still has fairly easy access to get to the rest of the city. Happy I stayed here and would do it again.
Stayed 3 nights in Sep 2023

4/10 Poor

Abdurauf

Stayed 2 nights in May 2023

10/10 Excellent

'Sunbo Oludare

Liked: Cleanliness, staff & service
The fact that it is decent and within the budget stands out for me.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Bianca

Liked: Cleanliness, staff & service
Lovely staff and very clean
Stayed 3 nights in May 2023

10/10 Excellent

MOMOI

Stayed 1 night in May 2023

8/10 Good

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Max, gardena

Stayed 1 night in May 2023

10/10 Excellent

Hin Pei Mark

Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Great place to stay and very helpful staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Donna

Stayed 1 night in Apr 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! They made our stay feel personal and very enjoyable. The hotel is close to a station and only 3 stops from Ueno, making it very convenient. There is a grocery store right cross from the hotel for late night snacks (their strawberries were amazing). Overall, we loved our stay and looked forward to getting back to rest our feet after each day.
Stayed 6 nights in Feb 2023

10/10 Excellent

FRANKLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay would book again 8-8+/10 for the price!
Suzuki-san the host was extremely helpful and hospitable throughout my stay. It's a humble hotel but great price and easy public transportation access.
Stayed 6 nights in Jan 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large lounge area

10/10 Excellent

ASMIT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Find Hair on the bed under blanket
overall I think just ok. It is fine for this place trying to save energy, but the light is only last for 20~30 sec than it will be off until you actually move your body, regardless you are in toilet or washing hand/brushing teeth. And worst part is bedsheet, looks normal until you try to sleep, find hairs in few different spots under the blankets, made me wondering, did they change the sheet? I only stay one night, so those hairs will not belongs to me also.
Stayed 1 night in Jan 2020

8/10 Good

Ana, Tsukuba

Liked: Staff & service, amenities, property conditions & facilities
Room had A/C with comfortable bed and was somewhat clean (floor was not throughly vacuumed but everything else was clean). Good shower and toilet facilities. Helpful staff.
Stayed 1 night in Dec 2019