Front of property – evening/night

Reviews of Mitsui Garden Hotel Kyobashi Tokyo Station

4 out of 5
Mitsui Garden Hotel Kyobashi Tokyo Station
1-3-6 Kyobashi, Chuo-ku, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 609 out of 1008 reviews" "
Rating 8 - Good. 324 out of 1008 reviews" "
Rating 6 - Okay. 59 out of 1008 reviews" "
Rating 4 - Poor. 10 out of 1008 reviews" "
Rating 2 - Terrible. 6 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

lie

Stayed 4 nights in Mar 2024
Response from Rooms Department Manager on 30 Apr 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are very looking forward to welcoming you again. Sincerely Yours, Mitsui Garden Hotel Kyobashi

10/10 Excellent

SHYAMAL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness.
Stayed 6 nights in Apr 2024
Response from Mitsui Garden Hotel Kyobashi Room Department Manag on 27 Apr 2024
Thank you for staying at the Mitsui Garden Hotel Kyobashi.We appreciate you taking the time to review your stay with us.We are honored to receive a perfect score.We will continue to strive for your satisfaction.We look forward to welcoming you again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice low cost hotel.
Stayed 1 night in Apr 2024
Response from Rooms Department Manager on 26 Apr 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are glad to hear that you were satisfied with our location, which is quite convenient to go to main sightseeing spots by walk and train.Again, thank you for having your time to offering valuable opinion and high score for our services. We hope your visit again Tokyo.Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Only a 5 min walk to Tokyo station
Stayed 3 nights in Apr 2024
Response from Rooms Department Manager on 26 Apr 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are happy to know that you were able to leave with that impression.Especially thank you for your lovely comments about “Very nice”.With regards to the location, the hotel is conveniently located to Tokyo station of JR and Metro by 5 minutes’ walk. As you know, our hotel is located in central Tokyo so that in location is very convenient for your stay in Tokyo and many place in Japan.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

8/10 Good

Bielawski

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Rooms Department Manager on 23 Apr 2024
Thank you very much for staying at Mitsui Garden Hotel Kyobashi.Although we received a high score, we will not rest on our laurels and strive to make your stay with us even more comfortable.We look forward to welcoming you again.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Attila

Stayed 1 night in Apr 2024
Response from Rooms Department Manager on 14 Apr 2024
Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel. Thank you again and we certainly hope that your time at Mitsui Garden Hotel Kyobashi was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The room was cozy, clean and quiet but no place to put our clothes (no dresser drawers). No issues, we just lived out of our suitcases.
Stayed 4 nights in Mar 2024
Response from Mitsui Garden Hotel KyobashiRooms Department Mana on 7 Apr 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. We are happy to know that you were able to leave with that impression.Our hotel has a variety of other room types.There are spacious closets in all rooms other than those in which guests stayed.Please consider this when making your next reservation.We will continue our effort to provide the best service to all our guests.We sincerely look forward to serving you again.Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rooms Department Manager on 6 Apr 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay. Thank you once again, and we look forward to welcoming you again to the Mitsui Garden Hotel Kyobashi in future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was very clean and comfortable. There's an Excelsior Caffe downstairs which serves very reasonably priced breakfast sets. Will be good if there's a shuttle service between the hotel and Tokyo Station for visitors travelling with bigger luggage as it was quite a walk and bad weather made it worse.
Stayed 2 nights in Mar 2024
Response from Rooms Department Manager on 3 Apr 2024
Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel.We are pleased to hear that you were fully satisfied with your stay, cleanliness of room.We take our customers' opinions seriously and will continue to strive to improve our services and create a comfortable hotel. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Bo Oi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were huge compared to most hotels. Bed was comfortable and location was very quiet. Subway was very close and convenient to Tokyo Station. Would stay here again.
Stayed 1 night in Mar 2024
Response from Rooms Department Manager on 1 Apr 2024
Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel.We are pleased to hear that you were fully satisfied with your stay, comfortable of room, our convenient location.All of our staff members will put effort into becoming a “memorable hotel” from now on. We will be waiting on your next arrival.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Mitsui Garden Hotel KyobashiRoomDepartmentManager on 30 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay.We are very happy that you gave us such a high evaluation of our services.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for eating, walking, shopping, subway. The room was a little small.
Stayed 3 nights in Mar 2024
Response from Mitsui Garden Hotel KyobashiRoomDepartmentManager on 30 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are happy to hear that you are satisfied with the location.However, we apologize for not meeting your expectations regarding the size of the room.We have a variety of room types to choose from, such as room size, bed size, etc. Please consider this next time you stay with us.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Would recommend if need a one night stay near Tokyo station but no other real amenities here. Had to travel a lot to get to any spots. And hotel does not have true restaurant or bar. No real concierge or other help with local restaurants etc. I wish I picked another hotel.
Response from Mitsui Garden Hotel KyobashiRoomDepartmentManager on 30 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are sorry that we could not meet your expectations despite your having chosen our hotel.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

6/10 Okay

BRONWYN, Robina

Travelled with partner
Liked: Cleanliness, staff & service
This was our last night in Japan and must say it was the worst hotel for value for money. We paid over $600/night and a box of a room looking over an alley way. We had stayed in 4 other hotels throughout Japan which were way superior in appearance, room decor and size. The staff were more friendly helpful etc. And way less per night. The only positive was it was close to train station
Stayed 1 night in Mar 2024
Response from MitsuiGarden HotelKyobashi RoomDepartmentManager on 25 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We take our customers' opinions seriously and will continue to strive to improve our services and create a comfortable hotel.We hope you will visit Mitsui Garden Hotel Kyobashi again when you travel to Japan.We look forward to welcoming you again.Sincerely Yours,Mitsui Garden Hotel KyobashiRoom Department Manager

8/10 Good

Michael Ping Yiu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Tokyo Station for travelling to different cities in Japan
Stayed 2 nights in Mar 2024
Response from Rooms Department Manager on 24 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We are happy to know that you were able to leave with that impression.I am delighted to hear that you were satisfied with Location. As you mentioned, Tokyo staion is very close to our hotel. It allows all guest to explore almost everywhere in Japan with Bullet Train from Tokyo station.Again, thank you for having your time to offering valuable opinion and high score for our services. We hope your visit again Tokyo.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Paul, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel property with 5 to 7 minutes walking distance from 3 different train stations (2 subway stations and the JR Terminal at Tokyo Station). Extremely convenient for transportation. Also literally next door to Tokyo Yaesu underground shopping mall and within walking distance of (or 1 subway station away from) the Ginza district. Rooms were clean and well appointed, very quiet for such an urban setting, and the staff were courteous. Coin laundry is available on Floor 3. Would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Department Manager on 23 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.We will continue our effort to provide the best service to all our guests.We sincerely look forward to serving you again.Mitsui Garden Hotel KyobashiRooms Department Manager

8/10 Good

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how close it was to Tokyo Station but there weren't many restaurants around the area, other than in Tokyo station.
Stayed 6 nights in Feb 2024
Response from Department Manager on 23 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. Tokyo Station has an underground shopping mall with many restaurants in the basement.Please stop by next time you are in Japan!We will continue our effort to provide the best service to all our guests.We sincerely look forward to serving you again.Mitsui Garden Hotel KyobashiRooms Department Manager

8/10 Good

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how close it was to Tokyo Station. However, except for Tokyo Station there weren't many restaurants near by.
Stayed 1 night in Mar 2024
Response from Department Manager on 23 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. Tokyo Station has an underground shopping mall with many restaurants in the basement.Please stop by next time you are in Japan!We will continue our effort to provide the best service to all our guests.We sincerely look forward to serving you again.Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Joanne

Liked: Cleanliness, amenities
Fab
Stayed 4 nights in Feb 2024
Response from Department Manager on 23 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. We are happy to know that you were able to leave with that impression.We will continue our effort to provide the best service to all our guests.We sincerely look forward to serving you again.Mitsui Garden Hotel KyobashiRooms Department Manager

6/10 Okay

Cecilia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel location is good. Otherwise, I don’t believe it’s value for money.
Stayed 1 night in Mar 2024
Response from Rooms Department Manager on 24 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that you were satisfied with our convenient location.We apologize for not being able to meet your expectations in other respects.We will continue to strive to improve our services and create a comfortable hotel to satisfy everyone.Thank you once again, and we look forward to welcoming you again to the Mitsui Garden Hotel Kyobashi in future. Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

6/10 Okay

Giselle

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Overall, I think this hotel is only okay. I chose it for the Tokyo Marathon weekend due to its location. The room is super small and I would most likely never stay here again nor recommend it to anyone else.
Stayed 4 nights in Feb 2024
Response from Rooms Department Manager on 19 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and we appreciate your detailed review of the hotel.Thank you again for taking time out of your busy schedule to give us your feedback on your stay.We will share your comments on room size within the company for reference in future facility development.We will share your comments internally for reference in future facility development.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

8/10 Good

tieeren, sf

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Mitsui Garden Hotel Kyobashi Rooms Department Mana on 18 Mar 2024
Thank you for your positive feedback. We are glad to hear that you had a good experience at Mitsui Garden Hotel Kyobashi. Sincerely Yours,

10/10 Excellent

Lenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It near to Tokyo station thru the underpass and walking distance to the Ginza shopping centre. Highly recommended.
Stayed 3 nights in Mar 2024
Response from Mitsui Garden Hotel Kyobashi Rooms Department Mana on 18 Mar 2024
thank you for recommending our hotel's convenient location near Tokyo station and Ginza shopping centre. We are delighted that you enjoyed your stay with us. Sincerely Yours,

6/10 Okay

Graham, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some good, some bad. Good: the location, which is walkably close to Ginza. Really good is that it is just a two minute walk to the Kyobashi subway station, which is on the Ginza line. The Tokyo metro system is superb and very easy to navigate if you download one of the several apps for the system. The rooms are small but clean. Housekeeping is efficient and good. It is generally easy to get a taxi outside the hotel. Bad: it is bizarre and very inconvenient that there are no drawers in the suite. The bathroom has a good shower but it is a very small space. The front desk staff speak very little English, so communication can be difficult. The general attitude is very rigid. If you arrive earlier than 3:00pm and want to get to your room they will charge for every hour ahead of 3:00pm. If you ask for a check-out later than 11:00am they will charge for every hour. Most hotels are more accommodating, especially for short periods of time, but not the Mitsui Garden Hotel.
Stayed 4 nights in Mar 2024
Response from Rooms Department Manager on 16 Mar 2024
Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our convenient location near Ginza and the cleanliness of our rooms. Regarding communication, we understand the importance of multilingual staff and will address this internally. As for early check-in and late check-out, We appreciate your valuable comments and will utilize them to improve our services. Sincerely Yours, Mitsui Garden Hotel Kyobashi

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to underground mall and walkable to Tokyo station or metro subway lines
Stayed 4 nights in Mar 2024
Response from Rooms Department Manager on 16 Mar 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Michael, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a good place to stay
Stayed 6 nights in Mar 2024
Response from Rooms Department Manager on 16 Mar 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Aislinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and safe, location was excellent
Stayed 1 night in Mar 2024
Response from Rooms Department Manager on 16 Mar 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

8/10 Good

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rooms Department Manager on 16 Mar 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Kwan Yee Edward, Vancouver

Travelled with partner
Liked: Amenities
Close to subway and Tokyo station. A short subway ride from ginza.
Stayed 5 nights in Mar 2024
Response from Rooms Department Manager on 10 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, our convenient location.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

KATHY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive and the property was clean. We had a room with 3 twin beds , room was small and the beds were super comfy ! We were in Tokyo to run the marathon and this property is walking distance from the finish line. I highly recommend.
Stayed 5 nights in Feb 2024
Response from Rooms Department Manager on 10 Mar 2024
Thank you for taking the time to share your positive experience at Mitsui Garden Hotel Kyobashi. We are glad to hear that you found our staff attentive and the property clean. We are also pleased to know that you enjoyed the comfort of our beds and the convenience of our location, especially for the marathon. We appreciate your recommendation.Sincerely yours,Mitsui Garden Hotel Kyobashi

6/10 Okay

Renee

Stayed 3 nights in Mar 2024
Response from Mitsui Garden Hotel KyobashiRoomDepartmentManager on 30 Mar 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

8/10 Good

Wladyslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rooms Department Manager on 10 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, our convenient location.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

DANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly nice and helpful. The rooms are spacious and clean.
Stayed 4 nights in Mar 2024
Response from Rooms Department Manager on 10 Mar 2024
Dear DANA,Thank you for taking the time to share your positive experience at Mitsui Garden Hotel Kyobashi. We are delighted to hear that you found our staff incredibly nice and helpful, and that you appreciated the spacious and clean rooms. Your kind words are truly appreciated.Sincerely yours,Mitsui Garden Hotel Kyobashi

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable convenience near Tokyo Station and the heart of Ginza.
Response from Rooms Department Manager on 10 Mar 2024
Thank you for taking the time to share your positive feedback about your recent stay at Mitsui Garden Hotel Kyobashi. We appreciate your kind words regarding our unbeatable convenience near Tokyo Station and the heart of Ginza.Sincerely yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Michael M, peachtree city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation, dining and shopping. The hotel looks and felt quite new. The room for three persons is spacious..they offer tea and coffee in the reception lobby but served only one kind of cookie and chocolate. L left some items in the room after checking out and they informed me by email but I was in the lobby and did not check the email. I have asked them to send back to me and I will pay the postage. The manager did not answer me while I am writing this review.
Stayed 4 nights in Feb 2024
Response from front on 10 Mar 2024
Thank you for choosing Mitsui Garden Hotel Kyobashi for your recent stay and for taking the time to share your feedback with us. We appreciate your positive comments regarding the easy access to transportation, dining, and shopping, as well as the new look and spaciousness of our rooms.We apologize for any inconvenience you experienced regarding the limited selection of cookies and chocolates in the reception lobby. We appreciate your feedback and will take it into account for future improvements.Normally, the hotel does not contact guests regarding lost and found items. However, in light of the contents of the lost and found, we have contacted you.Please be assured that we have placed the items in the front desk safe.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.Sincerely yours,Mitsui Garden Hotel Kyobashifront

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short 5-10 minutes walk to Tokyo station, great if you’re using Tokyo as a base to travel around the region. Also lots of food options and shopping R Tokyo station and Ginza
Response from Rooms Department Manager on 2 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, our convenient location.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the front desk staff was friendly. Gave dinner coupons which we used. The breakfast was very good. Easy access to Tokyo Station by foot.
Stayed 2 nights in Feb 2024
Response from Rooms Department Manager on 2 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, cleanliness of room, our convenient location and great food as Tokyo.All of our staff members will put effort into becoming a “memorable hotel” from now on. We will be waiting on your next arrival.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

MARIO, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 宿泊支配人 on 2 Mar 2024
この度は三井ガーデンホテル京橋にご宿泊賜り、誠にありがとうございます。 今後も皆様にご満足いただけますようサービスの向上と居心地の良いホテルづくりに努めてまいりますので、末永くご愛顧賜りますようお願い申し上げます。またのご宿泊を、スタッフ一同心よりお待ち申し上げております。三井ガーデンホテル京橋宿泊支配人

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Tokyo station. The staff were very helpful when checking in.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

YUK MING DAGAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient for shopping and dinning.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

8/10 Good

Alberto

Stayed 6 nights in Feb 2024
Response from Department Manager on 23 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your stay. We are happy to know that you were able to leave with that impression.We will continue our effort to provide the best service to all our guests.We sincerely look forward to serving you again.Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Sabo

Great location. Easy access to Tokyo station. Lots of eateries underground next to it.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 8 Feb 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities
Good price, ideal location minutes walk from Tokyo station, lots of dining options etc.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 8 Feb 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 8 Feb 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 8 Feb 2024
Thank you for having chosen Mitsui Garden Hotel Kyobashi from among a number of hotels and high score for our services.We are very glad to know that you were enjoyed during the stay with us. We will continue our effort to provide the best service to all our guests.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel Kyobashi

6/10 Okay

Linda

The bathroom had no vent. The rooms felt stuffy, not enough ventilation.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 8 Feb 2024
Thank you for staying at Mitsui Garden Hotel Kyobashi and taking the time to provide the review for your recent stay. We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel Kyobashi

10/10 Excellent

Elizabeth Mi

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rooms Department Manager on 27 Jan 2024
Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Thuong

Stayed 2 nights in Jan 2024
Response from Rooms Department Manager on 27 Jan 2024
Thank you for having chosen at Mitsui Garden Hotel Kyobashi from among a number of hotels and taking time to review of the hotel.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

8/10 Good

Patrick, Lake Tomahawk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in a good area for transportation
Stayed 2 nights in Jan 2024
Response from Rooms Department Manager on 27 Jan 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, our convenient location.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central located and lots of food options nearby
Response from Rooms Department Manager on 27 Jan 2024
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you were fully satisfied with your stay, our convenient location.We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel KyobashiRooms Department Manager