Property amenity

Reviews of Mitsui Garden Hotel Gotanda Tokyo

4 out of 5
Mitsui Garden Hotel Gotanda Tokyo
2-2-6, Higashi-Gotanda, Shingawa-ku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 559 out of 1004 reviews" "
Rating 8 - Good. 337 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Resty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to everything
Stayed 2 nights in May 2024

8/10 Good

Maha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location. The room is too small very hard to open your luggage because there is no space in the room, no closet and no shelve. It was very challenging getting the stuff from the bag. Can’t walk in the room.
Stayed 6 nights in May 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this beautiful property. Highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Chiemi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We will come back to stay at the hotel again.
Stayed 6 nights in Apr 2024
Response from Mitsui Garden Hotel Gotanda. on 4 May 2024
Thank you for your kind feedback. We are delighted to hear that you plan to return to our hotel. We look forward to welcoming you back soon. Best regards,

8/10 Good

Jaime

Stayed 2 nights in Apr 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to restaurants, subway and train station. The onsen was nice to soak in after running around town all day. We like everything about this hotel except that our room was small. We had a large twin for two- a double. The space was tight with two big suitcases.
Stayed 3 nights in Mar 2024

8/10 Good

DAVID

Stayed 9 nights in Mar 2024

10/10 Excellent

Suchada, Jackson Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in very single ways. Perfect location close to everythings. All shops you need are around in walking distance. Transportations are best for both Yamanote & Asaakusa lines all you need for travel to the main attrantions in Tokyo. There’s a mall linked to the train station with the escalator when you have luggage to get down to the street, very convenient. It’s a plus. Super clean & staffals are super friendly.
Stayed 8 nights in Mar 2024

10/10 Excellent

Katja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024

8/10 Good

Sharon

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The is nice but I would recommend the hotel to clearly display no shoes or slippers rule using big icons at the entrance of the Spa. Many people wore their slippers in the changing area.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay When in Tokyo
When travelling to Tokyo I always stay at the Mitsui Garden Hotel in Gotanda. Its convenient to most everywhere that I need to go to. The hotel is very nice, clean and comfortable. I enjoy the rooftop bath. An all around great place to stay in Tokyo.
Stayed 1 night in Jan 2024

10/10 Excellent

deepak

Stayed 4 nights in Dec 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

nami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at this hotel. Easy check in. Clean rooms which were cleaned daily to perfection. Close to subway and all local conveniences. Would go back
Stayed 6 nights in Dec 2023

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel well located with very well public tranportation connectivity to every place in Tokyo within 20 minutes. The area offers lots of restaurants and convinie stores and also some shopping too with Uniqlo and other brands.
Stayed 2 nights in Dec 2023

8/10 Good

Eiko

10/10 Excellent

Taro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from 三井ガーデンホテル五反田 宿泊支配人 on 10 Dec 2023
この度は、三井ガーデンホテル五反田にご宿泊下さいまして、誠にありがとうございました。5点満点の評価を頂き大変光栄でございます。またこちらへのご旅行の機会がございましたら、ぜひ三井ガーデンホテル五反田へお越しくださいませ。 スタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

sungkyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Dec 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 10 Dec 2023
Thank you for having chosen at Mitsui Garden Hotel Gotanda from among a number of hotels and high score for our services.Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station
Stayed 4 nights in Nov 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 1 Dec 2023
Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda .With regards to the location, the hotel is conveniently located to Gotanda station of JR and Metro by 2-3 minutes’ walk. As you know, our hotel is located in Gotanda so that in location is very convenient for your stay in Tokyo and many place in Japan.We certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

8/10 Good

Kotaro

Stayed 5 nights in Nov 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 1 Dec 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onsen on the roof was perfect 😍
Stayed 2 nights in Nov 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 17 Nov 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We are happy to know that you were satisfied with our 16th floor Spa.We hope you were able to cure your fatigue.Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,

8/10 Good

Naadira

Stayed 1 night in Nov 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 1 Dec 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

8/10 Good

Chiemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 17 Nov 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We certainly hope to welcome you back again in the very near future.Sincerely Yours,

10/10 Excellent

john, KENT

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is very walkable to JR line about 2 blocks. friendly staff and room is roomy and super clean. your about 3 stops from all tokyo things you wanna do close to mall around the area. i will stay again in the future.
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 17 Nov 2023
Thank you for having visited at Mitsui Garden Hotel Gotanda and for shearing other reviewers in detail.We are delighted to hear that you were satisfied with Location. As you mentioned, Gotanda staion is very close to our hotel. It allows all guest to explore to the popular place in Japan using the train from Gotanda station.We are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 16 Nov 2023
Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda .We hope to welcome you again whenever your travel brings you back to Tokyo.Sincerely Yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda .We are happy to know that you were able to leave with that impression.We hope to welcome you again whenever your travel brings you back to Tokyo.Sincerely Yours,

10/10 Excellent

yukiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility.
Stayed 5 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for having stayed at Mitsui Garden Hotel Gotanda and taking the time to provide us valuable feedback for your stay. We are happy to know that you were able to leave with that impression.Once again, your feedback is truly valuable and we look forward to the opportunity to welcome you back to the Mitsui Garden Hotel Gotanda in the near future. Sincerely Yours,

10/10 Excellent

Zhenghong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great the room is spacious the staffs are kind and friendly.
Stayed 3 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for having chosen at Mitsui Garden Hotel Gotanda from among a number of hotels and taking time to review of the hotel.We are happy to hear that you found our hotel welcoming and comfortable during your visit. We are very happy to see that you had such great interactions with our staff. We try to insure the best quality service for all of our guest's and your feedback is the best way for us to improve moving forward.Thank you once again, and we look forward to welcoming you again to the Mitsui Garden Hotel Gotanda in future. Sincerely Yours,

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. C lose to great restaurants, spas, parks and metro stations.
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for having stayed at Mitsui Garden Hotel Gotanda and taking the time to share your experience.We are glad to hear that you were able to have a great stay with us. We hope you were also able to enjoy the historical location and great food as Tokyo.Thank you for your valuable feedback and we hope that you will give us another opportunity to be able to welcome you again.Sincerely Yours,

10/10 Excellent

Chiemi

Stayed 7 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 17 Nov 2023
Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda .Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,

10/10 Excellent

Michiru, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very professional and friendly.
Stayed 9 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for having chosen at Mitsui Garden Hotel Gotanda from among a number of hotels and taking time to review of the hotel. We are happy to learn that you appreciated our central location and service。I would like to thank you for your kind words towards our colleagues. Again, our sincere appreciation for the comment you gave us.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,

10/10 Excellent

Maxwell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent job
Amazing people
Stayed 6 nights in Oct 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We are happy to know that you were able to leave with that impression.Again, we appreciate your precious comment.We are very looking forward to welcoming you again.Sincerely Yours,

10/10 Excellent

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not too far from Haneda airport. Close to railway stations. Very nice hotel
Stayed 2 nights in Sep 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manage on 27 Oct 2023
Thank you very much for sharing your experiences at Mitsui Garden Hotel Gotanda. We are glad to hear that you were satisfied with our location, which is quite convenient to go to main sightseeing spots by train.We hope that your time at Mitsui Garden Hotel Gotanda was a memorable one and look forward to welcoming you back in future.Sincerely Yours,

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is elegant and very clean. The service is extremely good.
Stayed 2 nights in Sep 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda .We are glad to hear that you were able to have a great stay with us. We hope you were also able to enjoy the historical location and great food as Tokyo.We are very looking forward to welcoming you again.Sincerely Yours,

10/10 Excellent

Robert, Bucuresti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
congrats!
Stayed 1 night in Sep 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 27 Oct 2023
Thank you for choosing Mitsui Garden Hotel Gotanda and we are pleased that you were impressed with Mitsui Garden Hotel Gotanda .We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

10/10 Excellent

Kelvin

Stayed 2 nights in Sep 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 18 Sept 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We are happy to know that you were able to leave with that impression.We hope that you will give us another opportunity to be able to welcome you again.Sincerely Yours,

4/10 Poor

Flemming

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A disappointment
We asked to check in a noon. They told us that the room was ready, but they would charge Y4,300 if we checked in early. The lobby and reception are nice, but rooms disappointing. The staff members are not interested in offering service, they are either looking down at their computer or engaged in communication with other staff members. They did not know how to get to the airport and speculated when we asked if they could find out. The hotel has a nice roof-top terrace, but they ask people to leave in the evening.
Stayed 2 nights in Sep 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 9 Sept 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and we appreciate your detailed review of the hotel.On the other hand, we regret to learn that we could not benefit from your full satisfaction.We are so bummed to hear that you did not enjoy your interaction with our staff. We will be sure to address the issue, which we think was an anomaly, since the majority of guest reviews and feedback regarding our staff is positive. Thank you for bringing that to our attention so we can keep an eye on it. We greatly appreciate you taking the time to write about your experience with us and hope that you will provide us with an opportunity to be able to welcome you back to the hotel in future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

4/10 Poor

Ka Ho

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Poor room condition. Dust everywhere.
Stayed 6 nights in Aug 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 6 Sept 2023
Thank you for having stayed at Mitsui Garden Hotel Gotanda and taking the time to provide us valuable feedback for your stay. On the contrary, we apologize for cleanliness of the room and we are very sorry that it made you uncomfortable and troubled you.Also we really appreciate you letting us know about the condition and cleanliness of the room. Our Housekeeping team is aware and has been paying extra attention to clean perfectly.Again, our sincere appreciation for the comment you gave us.We will continue our efforts to provide the best service for the guests and are very much looking forward to welcoming you again in the near future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

10/10 Excellent

JULIE JANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy. Great value 😊
Stayed 4 nights in Aug 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 6 Sept 2023
Thank you for having chosen at Mitsui Garden Hotel Gotanda from among a number of hotels and high score for our services.We are happy to know that you were able to leave with that impression.Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful location.
Stayed 4 nights in Aug 2023
Response from Front Office Manager on 6 Sept 2023
Thank you for having chosen at Mitsui Garden Hotel Gotanda from among a number of hotels and taking time to review of the hotel. We are delighted to hear that you were satisfied with Location. As you mentioned, Gotanda staion is very close to our hotel. It allows all guest to explore to the popular place in Japan using the train from Gotanda station.We hope to welcome you again whenever your travel brings you back to Tokyo.Mitsui Garden Hotel Gotanda

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, in a very good and accesible area and the staff very nice towards tourists.
Stayed 5 nights in Aug 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 22 Aug 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. We hope to welcome you again whenever your travel brings you back to Tokyo.Sincerely Yours,

10/10 Excellent

paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this property, it was clean, safe, and a great location to the station. Wonderful service
Stayed 1 night in Aug 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 22 Aug 2023
Thank you for having chosen at Mitsui Garden Hotel Gotanda from among a number of hotels and taking time to review of the hotel. We are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,

8/10 Good

Soji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 22 Aug 2023
Thank you for having stayed at Mitsui Garden Hotel Gotanda and taking the time to provide us valuable feedback for your previous stay. We certainly hope to welcome you back again in the very near future.Sincerely Yours,

10/10 Excellent

Jacob Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 22 Aug 2023
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room is very very small. No space for suitcase, but it serves the purpose. It would be nice to have a gym there but it does have a public bath. Location is close to Haneda airport, but 25 min with public transportation.
Stayed 1 night in Jul 2023
Response from Mitsui Garden Hotel Gotanda Manager on 18 Jul 2023
Dear Guest,Thank you for staying us this time.We apologize for the our room size during your visit.However we are glad to hear that you enjoyed our spa.We are looking forward to seeing you again in Japan.Sincerely,Mitsui Garden Hotel Gotanda Manager

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station.
Stayed 2 nights in Jul 2023
Response from Mitsui Garden Hotel Gotanda Manager on 18 Jul 2023
Thank you for staying us this time.It is our greatest pleasure to realize that you were satisfied with our location.We are looking forward to seeing you again in Japan.Mitsui Garden Hotel Gotanda Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying here, and we found it just as enjoyable as the first.
Stayed 4 nights in Jul 2023
Response from Mitsui Garden Hotel Gotanda Manager on 18 Jul 2023
Thank you for staying us this time again.It is our greatest pleasure to realize that you were satisfied with our hotel.We will continue our effort to provide the best service for our guests.We are looking forward to seeing you again in Japan.Mitsui Garden Hotel Gotanda Manager

8/10 Good

Blair

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Mitsui Garden Hotel Gotanda Front Office Manager on 18 Jul 2023
Thank you for having stayed at Mitsui Garden Hotel Gotanda and taking the time to provide us valuable feedback for your previous stay. We hope to welcome you again whenever your travel brings you back to Tokyo.Sincerely Yours,