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Reviews of lyf Ginza Tokyo

3 out of 5
lyf Ginza Tokyo
2-5-4 Kyobashi, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 96 reviews" "
Rating 8 - Good. 25 out of 96 reviews" "
Rating 6 - Okay. 8 out of 96 reviews" "
Rating 4 - Poor. 2 out of 96 reviews" "
Rating 2 - Terrible. 3 out of 96 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Qing Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is very new. staff are friendly and helpful.
Stayed 1 night in Apr 2024
Response from Malati Bhandari on 30 Apr 2024
Hi Mr.Ms Qing ChangWarm Greetings from lyf Ginza TokyoThanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed and we really appreciate your positive feedback ! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Malati BhandariLyf Guard Lyf Ginza Tokyo

4/10 Poor

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning didn't work until our final day. Shower got way too hot. Rooms not soundproof.
Stayed 4 nights in Apr 2024
Response from Fusako Umeda on 25 Apr 2024
Dear Oliver san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. It is disappointing to know that you did not enjoy your stay with us. We sincerely apologize for Air conditioning didn't work until our final day. Shower got way too hot. Rooms not soundproof. Your meaningful feedback allows us to improve your service standards and we thank you for it. When you come back next time, you are always welcomed to approach our friendly lyf Guards at our Say Hi! counter who would be happy to assist with your requests. Thank you once again for your valuable review and we look forward to welcoming you back again. Best regards, Fusakolyf guardlyf Ginza Tokyo

10/10 Excellent

Nomuundari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Fusako Umeda on 25 Apr 2024
Hi : Nomuundari san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf Guardlyf Ginza Tokyo

8/10 Good

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very young and hip feeling!
Stayed 1 night in Apr 2024
Response from Eri Inoue on 25 Apr 2024
Hi Brooke san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us!Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable.We look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great easy stop for a night or two in Tokyo near the train station
Stayed 1 night in Apr 2024
Response from Eri Inoue on 23 Apr 2024
Hi rebecca san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Neville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new hotel close to Tokio Station
Stayed 2 nights in Apr 2024
Response from Eri Inoue on 20 Apr 2024
Hi Neville san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable.We look forward to welcoming you back here again!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was very modern and clean. The location is great, within walking distance of Tokyo station.
Stayed 4 nights in Apr 2024
Response from Eri Inoue on 17 Apr 2024
Hi Melanie san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us. Your positive comment really encourages us a lot!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Andreeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new, trendy hotel. The room offered more space than expected. Was clean and offered everything one needed. Very close to a 7/11 and the tube station. Would stay again.
Stayed 3 nights in Apr 2024
Response from Fusako Umeda on 16 Apr 2024
Hi Andreeca san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf Guardlyf Ginza Tokyo

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay at when you visit Tokyo Japan. There’s multiple metro stops nearby and only a short walk from Tokyo Station. There’s an amazing ramen shop nearby as well.
Stayed 3 nights in Apr 2024
Response from Fusako Umeda on 18 Apr 2024
Hi Austin san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf Guardlyf Ginza Tokyo

8/10 Good

Shu Kiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really close to metro stations. Facilities is small but does have everything you need. My only complaint is that their temperature is central controlled (you cant control at all) so they will have heat on if outside temperature is below 20 regardless. So for people who liked sleeping in cold..you will find it too hot in the room
Stayed 8 nights in Mar 2024
Response from Eri Inoue on 13 Apr 2024
Hi Shu Kiu san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us. Thank you for your comment on the air-conditioning, we'll do our best to adjust heat/cool based on outside temperature.Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Aldo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! Room was awesome and comfy
Stayed 5 nights in Mar 2024
Response from Fusako Umeda on 11 Apr 2024
Hi Aldo san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf Guardlyf Ginza Tokyo

10/10 Excellent

Rui Liu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff!
Stayed 4 nights in Apr 2024
Response from Fusako Umeda on 9 Apr 2024
Hi Rui Liu san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf Guardlyf Ginza Tokyo

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate and was a great first hotel in Japan the commons room was nice to have breakfast in and the staff were very helpful and friendly. When they tell you the rooms are small in Japan they mean it, but this one is a decent size with a real queen size bed.
Stayed 3 nights in Apr 2024
Response from Eri Inoue on 9 Apr 2024
Hi Amanda san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us!Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable.We look forward to welcoming you back here for your next adventure!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

6/10 Okay

Sonia, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but the rooms are really small (which is fine if you’re here for a short stay as opposed to for business). Super friendly staff and great location.
Stayed 5 nights in Mar 2024
Response from Eri Inoue on 9 Apr 2024
Hi Sonia san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.Really appreciate for your honest review on the room size, as well as a positive comment on our staff which is encouraging!Hope we have another opportunity to welcome you back for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Eri Inoue on 9 Apr 2024
Hi Fiona san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good location. Clean.
Stayed 1 night in Apr 2024
Response from Eri Inoue on 7 Apr 2024
Hi Alvaro san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, great to have a wonderful comment on our staff!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to land after flying in from Canada in the evening. Small but very organized. Clean with grest amenities. English was clear and everything was easy for check in and out.
Response from Eri Inoue on 7 Apr 2024
Hi Sarah san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, really appreciate for your positive comment.Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Brian

Very clean and functional room, well located in the center of everything. Would happily stay there again!
Stayed 2 nights in Apr 2024
Response from Eri Inoue on 7 Apr 2024
Hi Brian san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, we also look forward to welcoming you back here for your next visit in Tokyo!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Staff was friendly and super helpful. Had a lot of free amenities and the rooms were really cute! Will definitely consider staying again!
Stayed 1 night in Mar 2024
Response from Eri Inoue on 4 Apr 2024
Hi Eugenia san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, really happy to see so many positive comments!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Melissa Claire

Stayed 7 nights in Mar 2024
Response from Eri Inoue on 20 Apr 2024
Hi Melissa Claire san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us!We look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eri Inoue on 31 Mar 2024
Hi Jennifer san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us. Your review really encourages us a lot!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

8/10 Good

Banh hai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern technology
Stayed 4 nights in Mar 2024
Response from Fusako on 29 Mar 2024
Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us!  Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza Tokyo

10/10 Excellent

Ma del Consuelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern , good communication with staff, very functional. Just a little lack of space to place more than a suitcase, being a room in essence for three people (we were two) you should be able to place three suitcases, which we had. Still very functional.
Stayed 5 nights in Mar 2024
Response from Fusako on 18 Mar 2024
Hi Ma dei san,Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us!  Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza Tokyo

10/10 Excellent

chhordavid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located nearby 2 subway station and near Tokyo station . Convenient location throughout the trip. Room was clean every time I came back. It may be tricky with 2 large luggage but doable as I think hotel rooms in Tokyo is smaller than western standards. Restaurants and 7-11 anre nearby aLao (walkable ) Overall I really liked the hotel and appreciated the staff help. I think the hotel was built in late 2023, so for someone who likes newer places , Really recommended
Stayed 4 nights in Mar 2024
Response from Fusako on 18 Mar 2024
Hi chhordavid san,Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us!  Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza Tokyo

8/10 Good

Jung Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
건물 안에 벽의 그래픽이 기분을 좀 상쾌하게 해 주었고, 지하철역과 동경역에 가까워서 주변 다니기 편리했다. 그러나 방이 너무 협소해서 가방을 펼쳐 놓을 공간이 부족했고, 창문 밖이 바로 옆 건물이라 너무 삭막한 느낌이랄까...
Stayed 1 night in Mar 2024
Response from Eri Inoue on 16 Mar 2024
Hi Jung Hee san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed the location & design. Really appreciate for your honest feedback on the room size. If you have chances to come back, I'd recommend All Together which ensures larger space for you. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable.We look forward to welcoming you back here for your next adventure!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

10/10 Excellent

ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed my overnighter at lyf. great location- just 10mins or so from Tokyo Station. very clean room, good shower. would recommend!
Response from Fusako on 13 Mar 2024
Hi ed san!!Geetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza tokyo

10/10 Excellent

Daniella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. It’s a very beautiful building with modern touches but definitely small. The staff is very friendly. I didn’t even have to ask for someone who speaks english because they were already there. The location is incredible. The little alleyway that it’s in caught us off guard but it’s actually a cute alleyway and just outside of it is the beautiful city.
Stayed 10 nights in Feb 2024
Response from Fusako on 13 Mar 2024
Dear Daniella sanGeetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed city and our hotel! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza tokyo

10/10 Excellent

Ma del Consuelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Fusako on 13 Mar 2024
Dear Ma del Consuelo sanGeetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza tokyo

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. 5.0
Stayed 1 night in Mar 2024
Response from Fusako on 13 Mar 2024
Dear Jenny sanGeetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza tokyo

10/10 Excellent

Sarah, Altadena

Stayed 6 nights in Feb 2024
Response from Eri Inoue on 25 Mar 2024
Hi Sarah san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us! Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very walkable. Very clean and comfortable. Gym is small, but usable for aerobic exercises.
Stayed 1 night in Mar 2024
Response from Kim younghoon on 3 Mar 2024
Dear Daniel san, greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us ! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, KIM Younghoon Senior lyf Guard lyf Ginza Tokyo

10/10 Excellent

Jonathan

Stayed 8 nights in Feb 2024
Response from Fusako on 20 Mar 2024
Hi Jonathan san,Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us!  Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza Tokyo

2/10 Terrible

Joannie

Stayed 1 night in Jan 2024
Response from Fusako on 20 Mar 2024
Dear Joannie san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. It is disappointing to know that you did not enjoy your stay with us. We sincerely apologize for Dear XXXX, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. It is disappointing to know that you did not enjoy your stay with us. We sincerely apologize for any　inconvenience.. Your meaningful feedback allows us to improve your service standards and we thank you for it. When you come back next time, you are always welcomed to approach our friendly lyf Guards at our Say Hi! counter who would be happy to assist with your requests. Thank you once again for your valuable review and we look forward to welcoming you back again. Best regards, . Your meaningful feedback allows us to improve your service standards and we thank you for it. When you come back next time, you are always welcomed to approach our friendly lyf Guards at our Say Hi! counter who would be happy to assist with your requests. Thank you once again for your valuable review and we look forward to welcoming you back again. Best regards, Fusako Umedalyf guardlyf Ginza Tokyo

10/10 Excellent

Jose Manuel, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the property is very clean!!! So many places around the hotel to eat!
Stayed 1 night in Feb 2024
Response from Kim Younghoon on 11 Feb 2024
Hi Jose Manuel san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us!Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable.Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,Younghoon Kim Senior lyf Guardlyf Ginza Tokyo

10/10 Excellent

Ka Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really accommodating place for an emergency stay in Tokyo due to flight cancellation.
Stayed 2 nights in Jan 2024
Response from Eri Inoue on 9 Jan 2024
Hi Ka Yee san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you had a restful stay with us even under sudden flight cancellation.lyf crews strive to impress and are always there to ensure that your stay with us is comfortable.Our doors are always open, and we look forward to welcoming you back!Cheers,Eri Inoue Cluster lyf Championlyf Ginza Tokyo

10/10 Excellent

Shuo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Eri Inoue on 21 Dec 2023
Hi Shuo san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us.Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,Eri Inoue Cluster lyf Championlyf Ginza Tokyo

8/10 Good

Sang

Liked: Cleanliness, staff & service, property conditions & facilities
Good little hotel
Great and helpful staff, good location, super quiet, new/modern building. The room size is very tight though with limited space for luggage and toiletries
Stayed 4 nights in Dec 2023
Response from Eri Inoue on 17 Dec 2023
Hi Sang san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, your positive comment on staff really encourages us a lot!Appreciate for your feedback on the room size too, you may try All Together or Two of a Kind for your next stay, which will ensure larger space for you.We look forward to welcoming you back here for your next adventure.Happy holidays!Cheers,Eri Inoue Cluster lyf Championlyf Ginza Tokyo

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but brand new. Staff speak english well. Small kitchen but has everything you need prepare toast, bacon and eggs or even cook a decent meal.
Stayed 7 nights in Dec 2023
Response from Eri Inoue on 15 Dec 2023
Hi Raymond san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, especially Bond, the shared kitchen!Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,lyf Ginza Tokyo Cluster lyf ChampionEri Inoue

8/10 Good

Sumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方が皆様親切だと思う。泊まれて良かったです。
Stayed 1 night in Apr 2024
Response from Malati Bhandari on 30 Apr 2024
Hi Mr.Ms SumikoWarm Greetings from lyf Ginza TokyoThanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed and we really appreciate your positive feedback ! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Malati BhandariLyf Guard Lyf Ginza Tokyo

10/10 Excellent

Yodai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地が良い。スタッフも親切です。
Stayed 1 night in Apr 2024
Response from Shalu Shrestha on 28 Apr 2024
Yodai様 　この度は、lyf銀座東京へご宿泊いただき誠にありがとうございました。口コミ評価をいただきましたことを、重ねてお礼申し上げます。 　高評価を頂き嬉しい限りでございます。　今後もlyfガード一同、楽しく快適にお過ごしいただける空間をご用意して、Yodai様のまたのお越しを心よりお待ちしております。 Shalu Shresthalyf guardlyf ginza tokyo

6/10 Okay

Ka Man

Travelled with partner
Disliked: Staff & service
-The headboard was dusty and dirty, with some hairs found on it as well upon our arrival. - Room was not soundproof so I can hear the housekeeping staffs talking very loudly in Mandarin every morning. - One of the housekeeping staff was very impolite. No greeting from him when we met in the corridor (even we’ve made eye contact and just kept looking at me), while there’s greeting from other staffs when we met in the hotel.
Stayed 8 nights in Apr 2024
Response from Shalu Shrestha on 28 Apr 2024
Hi Ka Man San, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. We sincerely apologize for our inconvenience. Your meaningful feedback allows us to improve our service standards and we thank you for it. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Shalu shresthalyf guardlyf ginza tokyo

8/10 Good

IKUKO

自動販売機の利用を使用と思っていたが、ルームキーをかざしても利用出来なかったのが残念でした。 他たいよう
Stayed 2 nights in Apr 2024
Response from Eri Inoue on 15 Apr 2024
IKUKO様この度は、lyf銀座東京へご宿泊いただき誠にありがとうございました。口コミ評価をいただきましたことを、重ねてお礼申し上げます。自動販売機、おそらく3FのChill（ミニキッチン）のことかとお察ししております。Two of a Kind、All Togetherにご宿泊のゲスト専用エリアとなっており、ご不便をおかけしました。コメントいただきありがとうございます。今後もlyfガード一同、楽しく快適にお過ごしいただける空間をご用意して、IKUKO様のまたのお越しを心よりお待ちしております。lyf銀座東京lyf統括支配人井上 絵梨

10/10 Excellent

Seung Won

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
힙한 공간 디자인으로인해 활기찬 분위기의 호텔
Stayed 1 night in Apr 2024
Response from Eri Inoue on 9 Apr 2024
Hi Seung Won san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us, really appreciate it!Our doors are always open, and we look forward to welcoming you back here for your next adventure.Cheers,lyf Ginza Tokyo Cluster lyf Champion Eri Inoue

6/10 Okay

mori

Disliked: Property conditions & facilities
ランドリーの洗濯機が汚れていたので設置されていたティッシュで拭き取ったがゴミ箱がなかった。オープンして間もないのにあの汚れは一度も拭いていないと思う
Stayed 2 nights in Feb 2024
Response from Eri Inoue on 27 Mar 2024
mori様この度は、lyf銀座東京へご宿泊いただき誠にありがとうございました。ランドリーの件、ご指摘ありがとうございます。大変お恥ずかしい限りです。いつでもきれいな状態でしかるべきですので、早速本日より徹底いたします。重ねまして、貴重なご意見をいただきましたことを御礼申し上げます。lyf銀座東京lyf統括支配人井上 絵梨

10/10 Excellent

daniela martinez

Liked: Cleanliness, staff & service, property conditions & facilities
El personal es amable , sus áreas sociales son cómodas , la habitación es confortable. Y a unos pasos está el metro de la línea Ginza (perfecta ubicación) .
Stayed 7 nights in Mar 2024
Response from Fusako on 7 Apr 2024
Hi : daniela martinez san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. Please allow me to replay you in Engliash, I’m glad to hear that you enjoyed staying with us!  Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza Tokyo

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Mar 2024
Response from Fusako on 22 Mar 2024
Hi Yi san, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us!  Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Fusako Umedalyf guardlyf Ginza Tokyo

8/10 Good

Nanami

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方が優しかった
Stayed 1 night in Mar 2024
Response from Fusako on 13 Mar 2024
Nanami様 　この度は、lyf銀座東京へご宿泊いただき誠にありがとうございました。口コミ評価をいただきましたことを、重ねてお礼申し上げます。 スタッフの対応が良かったと温かいお言葉に励まされました！常により良い接客を心掛けていきます。　今後もlyfガード一同、楽しく快適にお過ごしいただける空間をご用意して、Manami様のまたのお越しを心よりお待ちしております。 lyf銀座東京 lyf guard梅田　布佐子

8/10 Good

emi

Travelled with family
Liked: Amenities
東京駅から少し歩くけど、静かで良かった 海外の方が多く利用していた
Stayed 2 nights in Feb 2024

10/10 Excellent

Ilse de la Fuente

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables
Stayed 1 night in Feb 2024
Response from Kim Younghoon on 5 Feb 2024
Hi Fuente san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable.Our doors are always open, and we look forward to welcoming you back here for your next adventure!Cheers,Younghoon Kim Senior lyf Guardlyf Ginza Tokyo

6/10 Okay

Hideki

Stayed 1 night in Jan 2024
Response from Eri Inoue on 29 Jan 2024
Hideki様この度は、lyf銀座東京へご宿泊いただき誠にありがとうございました。口コミ評価をいただきましたことを、重ねてお礼申し上げます。今後もlyfガード一同、楽しく快適にお過ごしいただける空間をご用意して、またのお越しを心よりお待ちしております。lyf銀座東京lyf統括支配人井上 絵梨