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Reviews of Kimpton Shinjuku Tokyo, an IHG Hotel

5 out of 5
Kimpton Shinjuku Tokyo, an IHG Hotel
3 CHOME-4-7 NISHISHINJUKU, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 217 out of 273 reviews" "
Rating 8 - Good. 34 out of 273 reviews" "
Rating 6 - Okay. 14 out of 273 reviews" "
Rating 4 - Poor. 7 out of 273 reviews" "
Rating 2 - Terrible. 1 out of 273 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel within walking distance of Shinjuku’s main areas.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities
Hip, cool and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Arti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimpton hotel was superb. Nice, clean and spacious room. The staff always went above and beyond to cater to the needs of their guests. Yasa in particular he found hot sauce my sister was looking for and bought few bottles for her to bring it home. Absolutely amazing :-) the cafe and restaurants are great and its walking distance to some of the major attractions. Location is great. Also there is a hotel a block away from Kimpton where you can book your airport bus, cheap and convenient. Will highly recommend this hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tanapoom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. Staffs are more than happy to help. Highly recommended
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff so very helpful, seemed to be a central location easy to get to most areas. Definitely recommend!
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Great rooftop bar Delicious breakfast Comfortable rooms Above all the best staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Hoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, property conditions & facilities
Super amazing staff omg 7 stars food amazing Room little not enough storage
Stayed 5 nights in Apr 2024

10/10 Excellent

Breanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! The staff was super friendly, the amenities top of the line, and the bed an oasis in the middle of the city. Conveniently located near subway stations too. Highly recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 4 nights in Mar 2024

10/10 Excellent

Anna

Stayed 3 nights in Mar 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Vey good
Stayed 3 nights in Mar 2024

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel and staff! very accommodating and responsive. hotel had a wonderful scent and the free coffee each morning was a small but excellent detail.
Stayed 5 nights in Mar 2024

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Raweewan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet
Stayed 7 nights in Mar 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff which made me feel very comfortable during my first trip to Tokyo and being on my own.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, daily ironed night shirts was a bonus.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ashley

Stayed 4 nights in Mar 2024

10/10 Excellent

Kiran

Stayed 6 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property within a 15 minute walk to the JR Shinjuku station. Perks include am coffee at their 1st floor coffee shop and 5-6PM happy hour daily. Dislikes: no am newspaper, ala carte breakfasts (no buffet) and no views. Service at restaurant varies.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. The staff works hard for your comfort. Everyone is friendly and easy to talk to, especially for your needs. The accommodations are comfy
Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Stayed 8 nights in Mar 2024

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful facilities and rooms, loved the dining options. Staff was exceptional.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Great location, friendly and helpful staff and loved the cocktail hour as well as the views from the rooftop bar.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Kimpton Shinjuku. My husband and i were celebrating our anniversary and were able to bring our dog along for the fun. The hotel room came equipped with doggy essentials, like bowls, a bed, and pee pads, which was great. The room in general was modern and clean. We didn't want to leave! We also visited the roof bar, which was lovely but tinier than i had imagined. Every staff member we encountered was wonderful! Can't wait to come back!!
Stayed 1 night in Feb 2024

10/10 Excellent

Josef

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Johngilbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N / A
Stayed 4 nights in Jan 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we stayed at in Tokyo hands down! Staff was friendly, location was walkable, food was delicious.
Stayed 2 nights in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Not too close to subway. Limited options for transportation in the area
Stayed 2 nights in Jan 2024

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay at the Kimpton Shinjuku and again, it is second to none. The service and care make it the perfect place to make a soft landing into or out of a trip to Japan.The location is excellent but a Special mention to the concierge team who now both times have gone above and beyond to make our trips special.
Stayed 4 nights in Jan 2024

10/10 Excellent

Janet

Stayed 3 nights in Dec 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Alex on 6 Jan 2024
Dear Tami, greetings from Tokyo and it was such a pleasure welcoming you to the Kimpton family during your recent visit. We are delighted to know that you had a wonderful time with us, while hoping that our team provided you with that unique Kimpton hospitality. While looking forward to welcoming you again in the near future, we wish you the most prosperous 2024 ever. Sincerely,The Kimpton Shinjuku Tokyo team

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex on 6 Jan 2024
Dearest Christopher, warmest greetings from Tokyo and thank you for choosing the Kimpton Shinjuku Tokyo during your recent Japanese avdenture. We hope our amazing city was everyhthing you had dreamt of and can't wait to welcome you again this side of the world. While wishing you a wonderful 2024, please accept our kindest regards. Sincerely, The Kimpton Shinjuku Tokyo team

6/10 Okay

Joy

Travelled with partner
Liked: Amenities
Hotel is pet friendly , we didn’t realise at time of booking. In hindsight we would not have booked this. Our booking included dinner and breakfast, both were good but not worth the extra price. This was the most expensive night of our 16 night stay in Japan , and by far not the best place. However, the hotel is well looked after, beautiful shower room, high quality linen and towels and is still high quality overall.
Stayed 1 night in Dec 2023
Response from Alex on 5 Jan 2024
Dear Joy, greetings from the Kimpton Shinjuku Toyo and thank you for choosing us during your recent trip to Tokyo. We would like to sincerely apologize for our overall inability in making your time with us memorable and excpetional. Your feedback has been relied to our team and we will ensure to take all necessary measures to avoid similar occurences in the future. We do hope we'll be able to welcome you again for a complete turn-around and wish you a joyful 2024. Sincerely, The Kimpton Shinjuku Tokyo team

8/10 Good

Joshua

Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay here and great start to our Japan vacation. Rooms were clean and nice. It was quiet. Lots of nice touches for the holidays. Staff was friendly and helpful. Highly recommend this hotel.
Stayed 3 nights in Dec 2023
Response from Alex on 5 Jan 2024
Dear Cynthia, greetings from Tokyo and thank you so much for making the Kimpton Shinjuku Tokyo your home away from home! It was a pleasure having you stay with us and we are deeply honored by your amazing comments. We hope to host again in the very near future and wish you an amazing 2024! Sincerely, The Kimpton Shinjuku Tokyo team

10/10 Excellent

Steven, Pasadena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs with excellent services.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Yu Wern

Stayed 3 nights in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Everything was great. Staff were excellent. However, there was a wedding onsite which close 2/3 lounge/dining areas on one night which was unfortunate.
Stayed 4 nights in Dec 2023

10/10 Excellent

emmanuel

Stayed 3 nights in Nov 2023

10/10 Excellent

Ana, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great food!
Stayed 11 nights in Dec 2023
Response from Alex on 17 Dec 2023
Dear Ana, greetings from sunny Tokyo and thank you for making the Kimpton Shinjuku Tokyo your home away from home! It was such a joy welcoming and meeting you and are so proud to hear that you have a wonderful time with us. We hope your travels bring you back to this side of the world very soon and wish you a magical end of 2023. Sincerely, The Kimpton Shinjuku Tokyo team

10/10 Excellent

NICOLAS E

Liked: Cleanliness, staff & service, property conditions & facilities