Reception

Reviews of Henn na Hotel Tokyo Nishikasai

3 out of 5
Henn na Hotel Tokyo Nishikasai
5-4-7 Nishikasai, Edogawa-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 326 reviews" "
Rating 8 - Good. 119 out of 326 reviews" "
Rating 6 - Okay. 32 out of 326 reviews" "
Rating 4 - Poor. 10 out of 326 reviews" "
Rating 2 - Terrible. 1 out of 326 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Close to the metro station and close to multiple places for food
Stayed 7 nights in Mar 2024
Response from 変なホテル東京 西葛西 on 6 Apr 2024
Thank you very much for choosing our hotel out of many accommodation facilities.We would also like to thank you for your kind words and evaluation. We are very honored to hear that you were satisfied with our hotel's location and facilities.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again.

8/10 Good

Maria Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good 👍
Response from Henn na Hotel Tokyo Nishikasai on 1 Apr 2024
Thank you very much for choosing Henn na Hotel Tokyo Nishikasai out of many accommodation options.We are also very honored to receive your words of praise and evaluation.We will continue to strive to be the hotel of choice for everyone.Thank you very much for taking the time out of your busy schedule to post.Please stop by our hotel when you are in the area.We look forward to seeing you again.

8/10 Good

Maria Eva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable 🤗
Stayed 4 nights in Mar 2024
Response from Henn na Hotel Tokyo Nishikasai on 1 Apr 2024
Thank you very much for choosing Henn na Hotel Tokyo Nishikasai out of many accommodation options.We would also like to thank you again for your compliments and evaluation.We will continue to strive to be the hotel of choice for everyone.Thank you very much for taking the time out of your busy schedule to post.Please stop by our hotel when you are in the area.We look forward to seeing you again.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great! We stayed there for two nights and the hotel was very clean. The dinosaur theme is really cool and the animatronic dinosaurs wearing concierge hats were a nice touch. If you need staff assistance, they are quick to respond and very helpful. The staff also speaks English very well for any non-Japanese speakers out there. Overall, a great experience at a good price. I also liked the area it was in as it wasn't crazy busy but was close to a train station and bus stop. Also has some great dining options next to it. Don't remember its name, but the local ramen shop next door was fantastic. Definitely recommend this hotel!
Stayed 2 nights in Mar 2024
Response from Henn na Hotel Tokyo Nishikasai on 28 Mar 2024
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai.We are very honored to receive so many words of praise regarding our hotel.In the Nishikasai area where our hotel is located, there are many restaurants that serve not only ramen but also other delicious meals.If you have the opportunity, we hope that you will enjoy our hotel and Nishikasai area again.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.

10/10 Excellent

Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly, the train station is a very short walk away, the breakfast is simple but nice, and if you walk under the train station there are so many cheap/delicious dinning options. Love the location of the hotel and the free shuttle to Disney
Stayed 13 nights in Mar 2024
Response from Henn na Hotel Tokyo Nishikasai on 27 Mar 2024
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai.We are very honored to have received so many compliments, including from our hotel staff.We will continue to strive to be the hotel of choice for everyone.Thank you very much for taking the time out of your busy schedule to post.We look forward to seeing you again.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property to stay with and enjoy the beautiful areas of the city. I would recommend this place for everyone.
Stayed 4 nights in Mar 2024
Response from Henn na Hotel Tokyo Nishikasai on 23 Mar 2024
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Love the robotic dinosaurs. I do wish they were a tad more interactive but my daughter liked it overall
Stayed 1 night in Mar 2024
Response from Henn na Hotel Tokyo Nishikasai on 21 Mar 2024
Thank you very much for choosing Henn na Hotel Tokyo Nishikasai out of many accommodation options.We would also like to once again thank you for your kind words and evaluation.We will continue to strive to be the hotel of choice for everyone.Thank you very much for taking the time to post your review.We look forward to seeing you again soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Henn na Hotel Tokyo Nishikasai on 6 Mar 2024
Thank you for choosing Henn na Hotel Tokyo Nishikasai over many other accommodation options.We would also like to thank you for your kind words and evaluation.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again.

10/10 Excellent

Annie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - modern, clean, with all the things we needed. Would stay again if we are in the area :)
Stayed 5 nights in Jan 2024
Response from Henn na Hotel Tokyo Nishikasai on 11 Feb 2024
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai.We would also like to thank you for your kind words and evaluation.We will continue to strive to be the hotel of choice for everyone.We look forward to seeing you again.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient place with robot dinosaurs
Stayed 2 nights in Jan 2024
Response from Henn na Hotel Tokyo Nishikasai on 25 Jan 2024
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.

10/10 Excellent

Hever

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, when i had a question the staff quickly got to me and help me solve the issue.
Stayed 3 nights in Jan 2024
Response from 変なホテル東京西葛西 on 22 Jan 2024
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.

8/10 Good

Lacee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Henn na Hotel Tokyo Nishikasai on 8 Jan 2024
Thank you for you feedback!We are looking forward to seeing you again.

8/10 Good

Kayoko

Stayed 1 night in Dec 2023
Response from 変なホテル東京西葛西 on 17 Dec 2023
この度は数ある宿泊施設より当ホテルをお選びいただきまして誠にありがとうございます。引き続き、皆様に選ばれるホテルとなれるよう努めてまいります。またのお越しを心よりお待ちいたしております。

10/10 Excellent

Petrus

Travelled with family
Liked: Cleanliness, staff & service, amenities
please fix the dryer, it doesn't dry the clothes much, they are still wet after using it
Stayed 7 nights in Nov 2023
Response from manager on 29 Nov 2023
Thank you for staying at hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Regarding the dryer, we will take seriously the valuable opinions we have received from our customers in order to provide more comfortable facilities in the future.We look forward to your next stay.Thank you.

8/10 Good

HARUTAKA

Stayed 1 night in Nov 2023
Response from 変なホテル東京 西葛西 on 23 Nov 2023
この度は数ある宿泊施設より当ホテルをお選びいただきまして誠にありがとうございます。また、身に余る有難いお言葉と、評価をいただき重ねてお礼申し上げます。引き続き、皆様に選ばれるホテルとなれるよう努めてまいります。またのお越しを心よりお待ちいたしております。

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to bus station. Free shuttle bus to Disneyland. Tasty breakfast. Self check in and check out.
Stayed 3 nights in Nov 2023
Response from 変なホテル東京 西葛西 on 18 Nov 2023
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.

10/10 Excellent

Victor

Stayed 1 night in Nov 2023
Response from manager on 29 Nov 2023
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.

8/10 Good

Sebastien

Stayed 1 night in Nov 2023
Response from manager on 6 Nov 2023
Thank you for reviewing us! We are looking forward to seeing you again!

10/10 Excellent

Justin

Travelled with family
Stayed 2 nights in Oct 2023
Response from Henn na hotel Tokyo Nishikasai on 20 Oct 2023
Thank you for staying at our hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.Our warm hospitality awaits your return sometime soon. Thank you.

10/10 Excellent

Ewen jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and awesome location to Tokyo Disney. Free shuttle from hotel to parks was a big bonus. Breakfast was also delicious. Beware the hotel concierge on the left- Stega- He has a little bit of a bad attitude. I overheard him gossiping about some guests. ;)
Stayed 1 night in Aug 2023
Response from 変なホテル東京西葛西 on 1 Sept 2023
Thank you for staying at hotel and sharing your review with us.The Manager and Staff would like to thank you for the wonderful comments.A sincere heartfelt apology goes out to you as providing the best service and quality of acommodations is very important to us.We look forward to your next stay.Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel we will stay again
Stayed 5 nights in Jun 2023
Response from 変なホテル東京西葛西 on 2 Jul 2023
Thank you very much for choosing our hotel from among many other accommodations.We are very honored to hear that you were satisfied with our hotel services.We will continue to strive to be your hotel of choice. We look forward to welcoming you again.

10/10 Excellent

Koo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in a nice quiet area with convenient shuttle bus to disneyland
Response from Henna Hotel Tokyo Nishi-Kasai on 19 May 2023
Thank you very much for your stay at Henna Hotel Tokyo Nishi-Kasai.We would like to thank you again for your valuable feedback on our hotel.We will continue to improve our room facilities and services to meet your expectations and look forward to serving you in the future.Henna Hotel Tokyo Nishi-Kasai

10/10 Excellent

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robot dinosaurs for check in should be standard at every hotel
Stayed 13 nights in Apr 2023
Response from Henna Hotel Tokyo Nishi-Kasai on 19 May 2023
Thank you very much for your stay at Henna Hotel Tokyo Nishi-Kasai.We would like to thank you again for your valuable feedback on our hotel.We will continue to improve our room facilities and services to meet your expectations and look forward to serving you in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 dinosaurs at check-in. Hotel is located near the train station which is great and the shuttle bus to Disneyland is handy. Room was very tidy and lots of facilities at the hotel - laundry, VR hire and chrome casting.
Response from 変なホテル東京 西葛西 支配人 on 18 Feb 2023
Thank you very much for your stay at Henna Hotel Tokyo Nishi-Kasai.We would like to thank you again for your valuable feedback on our hotel.We will continue to improve our room facilities and services to meet your expectations and look forward to serving you in the future.Henna Hotel Tokyo Nishi-Kasai

4/10 Poor

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2022

6/10 Okay

Jordan

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from 支配人 鈴木 on 19 Aug 2020
この度は変なホテル東京西葛西にご宿泊頂きまして誠にありがとうございます。 またご多用の中ご投稿を賜りましたこと重ねて御礼申し上げます。 ご滞在にご満足いただけましたご様子大変嬉しく存じます。 今後ともご愛顧頂きますようよろしくお願い申し上げます。またのご来館心よりお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved that dinosaur robots were at check in
Stayed 2 nights in Feb 2020
Response from Henn na Hotel Tokyo Nishikasai on 10 Mar 2020
Thank you so much for staying at Henn na Hotel Tokyo Nishikasai. We are glad you enjoyed the dinosaur robot at check-in. We hope that you will stay at our hotel again when you have another opportunity to visit Japan. We are looking forward to welcoming you at the hotel. Henn na Hotel Tokyo Nishikasai Manager Suzuki

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, Great Breakfast, Modern Rooms, Handy Local Phone included.
Stayed 2 nights in Nov 2019
Response from Henn na Hotel Tokyo Nishikasai Manager on 15 Nov 2019
Thank you so much for staying at Henn na Hotel Tokyo Nishikasai. It is such an honor to know that you liked our staff and breakfast. We will try to improve even more the service quality and the breakfast. We are looking forward to welcoming you at the hotel again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was very clean, and room was relatively big for Tokyo's standards, but the hotel was also in a residential area. In the room they have an LG styler machine which was nice. The hotel doesn't have any front desk staff and in its place are 2 dinosaur robots but honestly you don't need them as you can just follow the instructions on the touch screen at the front. I guess they're amusing to look at. The hotel had a shuttle bus at specific times during the day to the Disney resort and then another during the afternoon to Tokyo station which was convenient.
Stayed 1 night in Nov 2019
Response from Henn na Hotel Tokyo Nishikasai Manager Suzuki Yu on 15 Nov 2019
Thank you for staying at Henn na Hotel Tokyo Nishikasai. Also we really appreciate your precious review. We are more than happy to hear that you found the hotel big enough for your comfortable stay and the shuttle bus helpful. 2 dinos look differently dressed seasonal costumes depending on the seasons. So we are sure you can enjoy the dinos when you come again. We are looking forward to welcoming you at the hotel again.

10/10 Excellent

AP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exaclty what was expected location for tourist was not great but great transport links and a crazy hotel when it comes ro service as you have two dinosaur robots running tings
Stayed 3 nights in Oct 2019
Response from Henn na Hotel Tokyo Nishikasai Manager Suzuki on 29 Oct 2019
Thank you so much for staying at Henn na Hotel Tokyo Nishikasai. Also we appreciate your precious review. It is such an honor for us that you found our hotel unique and surprising. We run shuttle bus service to compensate the location difficulty. You can go to Maihama or Tokyo Station with the shuttle bus, so if you have an opportunity to visit Japan again, please consider to stay with us again. We are looking forward to welcoming you.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from 変なホテル東京西葛西 支配人 鈴木 進大 on 27 Oct 2019
この度は変なホテル東京東京西葛西にご宿泊頂きまして誠にありがとうございます。ご滞在はお楽しみいただけましたでしょうか。またのご来館心よりお待ち申し上げております。

10/10 Excellent

Camille, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot dinosaurs delighted my inner child and made checking in a fun process. The passport scanner had some trouble with my passport for some reason, but the human staff came to help right away and were great. The room itself was small but adequate for our short stay.
Stayed 1 night in Oct 2019
Response from Henn na Hotel Tokyo Nishikasai Manager Yuki Saika on 10 Oct 2019
Thank you so much for staying at Henn na Hotel Tokyo Nishikasai. It is such an honor to hear that you found the check-in process fun. We apologize for the inconvenience with the scanner, we as human staff are always ready to help our guests. We will try our best to improve our service even more so that guests can feel comfortable. We are looking forward to welcoming you at the hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from 変なホテル東京西葛西 支配人 雜賀 裕紀 on 2 Oct 2019
この度は変なホテル東京 西葛西をご利用いただき誠に有難うございます。高評価をいただけて大変光栄でございます。引き続きのご愛顧の程、宜しくお願いいたします。 またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from 変なホテル東京 西葛西 支配人 雑賀 裕紀 on 15 Aug 2019
この度は変なホテル東京西葛西にご宿泊頂きまして誠にありがとうございます。 高評価をいただけたこと、大変光栄でございます。 今後ともご愛顧頂きますようよろしくお願い申し上げます。のまたのご来館心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size for just me, and I liked the chromecast for the tv so I could watch Netflix. The room was very clean and new. I also liked the free shuttle to and from Disney. Would stay here again.
Stayed 2 nights in Jul 2019
Response from Hennna hotel Tokyo Nishikasai Manager Saika Yuki on 1 Aug 2019
Thank you for staying at Henn na Hotel Tokyo Nishikasai. We are more than happy that you liked our room and its equippments. Also thank you for using our shuttle bus. We are really looking forward to welcoming you at the Hotel again.

6/10 Okay

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot was unable to check us in so it required human assistance. Location was hard to find. Beds were very hard and uncomfortable.
Stayed 1 night in Jul 2019
Response from Henna Hotel Nishikasai Manager Yuki Saika on 25 Jul 2019
Thank you for staying at Henn na Hotel Tokyo Nishikasai. We are truly sorry that you couldn't check in by robot . Sometimes when payment with overseas credit card and reading of passport can not be done well by robot. We are continuing to improve it. It takes about 2-3 minutes on foot from the Nishikasai station, but it seems that it was difficult for customers from overseas to find our Hotel . We will consider if we can provide customers with directions for the hotel. Also, thank you for giving us feedback about bed . We will refer to the improvement points in the future.We try to improve it as it gets better. When you come to Japan again, we are more than happy if you could choose our hotel again. We are looking forward to welcoming you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The hotel was very clean. The breakfast included didnt have alot of options and we found the room to be very small (the smallest of all our japan hotel stays).
Stayed 3 nights in Jul 2019
Response from Hennna hotel Tokyo Nishikasai on 20 Jul 2019
Thank you for staying at Henn na Hotel Tokyo Nishikasai. We are truly sorry that you couldn't enjoy the breakfast much. We will definitely discuss the options for breakfast. Also, thank you for giving us precious feedback about the room size. We have 3 types of room, which are Double, Twin,and Deluxe Twin. We recommend those who like bigger rooms Delux Twin. When you come to Japan again, we are more than happy if you could choose our hotel again and try Deluxe Twin. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from 変なホテル東京西葛西 支配人 雜賀裕紀 on 13 Jul 2019
この度は変なホテル西葛西にご宿泊頂きまして誠にありがとうございます。ご好評をいただき大変嬉しく存じます。「変化し続ける」ホテルとしてより一層精進して参りますので今後ともご愛顧賜りますようお願い申し上げます。お客様のまたのご来館心よりお待ちいたしております。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel! The robots at the front are a cute and unique concept for check in. Staff are always around to assist however if needed. Ammenities bar down stairs that you are able to help yourself to. Rooms were great, standard small Tokyo size room however comfy beds, great bathroom, fantastic LG Styler for our clothes. Best of all, the handy phone is available to use during your stay. This helped us so much during our first couple of days navigating the city. There is also a free shuttle bus from the hotel to DisneyLand or Tokyo and return. Couldn’t recommend this hotel enough!!! Would definitely stay again.
Stayed 4 nights in Jun 2019
Response from Hennahotel Nishikasai Manager Yuki Saika on 19 Jun 2019
Thank you for your staying at Henn na Hotel Tokyo Nishikasai and reviewing us. It is great honor for you to have a comfortable stay. We are very happy to be able to use the facilities of the room. We look forfard to seeing you again at the staff dinosaurs once. Best Regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Henna Hotel Nishikasai Manager Yuki Saika on 6 May 2019
Thank you for your staying at Henn na Hotel Tokyo Nishiksai and reviewing us. We are looking forward to seeing you again. Best Regards,

6/10 Okay

Chiu

Liked: Staff & service, room comfort
The breakfast is not good , not even a piece of bread there
Stayed 4 nights in Apr 2019
Response from Henn na Hotel Tokyo Nishikasai Manager Saika Yuki on 19 Apr 2019
Thank you very much for staying at Henn na hotel Tokyo Nishikasai. And thank you for your feedback regarding breakfast We will concider providing a satisfying breakfast for everyone. We look forward to seeing you again.

10/10 Excellent

Wen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the simple concept with the cute dino serving us. Is a cool & unique experience and the hotel room have a cool washing machine. Really a great help, and daily room service cleaning as well :)
Stayed 3 nights in Apr 2019
Response from Hennna hotel Tokyo Nishikasai Manager Yuki Saika on 19 Apr 2019
Thank you for your staying at Henn na Hotel Tokyo Nishikasai and reviewing us. We are pleased to hear that you enjoy the dinosaurs check-in and LG styler, which is paticular to our hotel. We share your honorable reviewing among the staff, in order to keep and improve the service. We hope to see you again. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
I loved the dinosaurs at the front desk and the sanitary garment refresher in the room, as well as the transportable tablet with an integrated guide. Checking in was a little difficult due to passport scanner being sensitive, but staff is available and ready to help!
Stayed 1 night in Apr 2019
Response from Hennahotel Nishikasai Manager Yuki Saika on 19 Apr 2019
Thank you very much for staying at Henn na hotel Tokyo Nishikasai. We are pleased with how the guests were satisfyied with the front dinosaurs and room facilities. We apologize for any inconvenience this may cause you with the system at check-in.

8/10 Good

RUMI

Disliked: Cleanliness, property conditions & facilities
You can get unusual experience!!
No bed making,pillows and sheets were same condition one day before.Only change,room clothes,towlets.Room and bath are new equipment. Front desk robot is good and funny in this hotel. It is unusual experience.
Stayed 2 nights in Apr 2019
Response from Hennahotel Nishikasai Manager Yuki Saika on 12 Apr 2019
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai. The cleaning time for consecutive nights is fixed, and bed making is done every other day after the third night. We apologize for the inconvenience. I'm glad to enjoy the dinosaur robot. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from 変なホテル東京西葛西 マネージャー 雜賀裕紀 on 13 Jun 2019
この度は変なホテル東京西葛西にご宿泊頂きまして誠にありがとうございます。ご滞在はお楽しみ頂けましたでしょうか。またのご来館心よりお待ち申し上げております。

10/10 Excellent

HS, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique feature of having dinosaurs as receptionist. Breakfast of onigiri is yummy. And the free shuttle bus service to Disneyland is really helpful!
Stayed 2 nights in Mar 2019
Response from Hennahotel Nishikasai Manager Yuki Saika on 3 Apr 2019
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai. Did you enjoy the dinosaur robot? Thank you for your delight in breakfast. I am delighted to serve you delicious Japanese onigiri. The free shuttle was also helpful. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the robot dinosaurs were very cool! however, i experienced check in issues where i had to call a staff member for help.
Stayed 2 nights in Mar 2019
Response from Hennahotel Nishikasai Manager Yuki Saika on 3 Apr 2019
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai. We apologize for the inconvenience at check-in. We aim for a hotel where you can spend more comfortably based on the words received. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Robot could not recognize English
Reservation name was in English and Robot could not pick the registered name in English. Had to rely on support staff.
Stayed 1 night in Dec 2018
Response from 変なホテル東京西葛西 支配人 雜賀 裕紀 on 19 Mar 2019
Thank you very much for staying at Henn na Hotel Tokyo Nishikasai. We apologize for any inconvenience caused by the check-in. If your name is in English, you will need a passport. We will try to improve our service based on the feedback we received. Thank you for your valuable feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from 変なホテル東京西葛西 マネージャー 雜賀裕紀 on 30 Apr 2019
この度は変なホテル東京西葛西にご宿泊頂きまして誠にありがとうございます。ご滞在はお楽しみ頂けましたでしょうか。またのご来館心よりお待ち申し上げております。

6/10 Okay

Reah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hard hotel to rate fairly since they’ve since changed the advertised photos. When I made my reservation the pictures all featured dinosaurs/robots all over the lobby, an extensive dino-themed breakfast buffet, and a little personal robot shaped like a dinosaur egg in each room. As an avid dinosaur lover, how could I resist?! However, upon reaching the hotel, I was met with the lobby and room now pictured. Obviously I was disappointed, but the room was exactly like what is now advertised, as was the simple but very good breakfast. My only qualm was the camera-esque device peering out from one wall; the label claimed it was a remote sensor but the remote work just fine pointed away from it and even covered up. So all in all, a nice hotel (I will say the bed was hard but I don’t mind that) and now that the photos actually display the correct hotel you’ll know exactly what to expect.
Stayed 1 night in Feb 2019
Response from 変なホテル東京西葛西 支配人 雜賀裕紀 on 15 Feb 2019
Thank you for staying at Henn na Hotel Tokyou Nishikasai this time. Henn na Hotel has 11 places in Japan. And there are differences in atmosphere and robot. Sorry to trouble you, but I think that the homepage / photo you saw was not from Henn ne Hotel Tokyo Nishikasai. I am sorry I did not meet your expectations. looking forward to seeing you coming again. Henn na Hotel Tokyo Nishikasai Manager Yuki Saika