Property entrance

Reviews of HOTEL Tokyo Trip Ueno Nishi Nippori

3 out of 5
HOTEL Tokyo Trip Ueno Nishi Nippori
5-18-14 Nishinippori, Arakawa, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 186 out of 355 reviews" "
Rating 8 - Good. 121 out of 355 reviews" "
Rating 6 - Okay. 29 out of 355 reviews" "
Rating 4 - Poor. 11 out of 355 reviews" "
Rating 2 - Terrible. 8 out of 355 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Well appointed and decorated hotel in good location. Near railway and metro. Numerous eating places in very short walk. There was train noise which guests have commented on on previous reviews but it doesn’t go on all night and didn’t disturb our sleep
Stayed 5 nights in Mar 2024
Response from front staff on 12 Apr 2024
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our location and service. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

10/10 Excellent

XUEMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to transportation, lots of options for food. The hotel staff are friendly, provide nice service.
Stayed 7 nights in Mar 2024
Response from front staff on 3 Apr 2024
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our location and service. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

10/10 Excellent

Wannarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staf, thank you so much for the upgrade and we will definitely go back to stay once again!
Stayed 4 nights in Mar 2024
Response from フロント on 25 Mar 2024
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our location and service. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

10/10 Excellent

Fe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel from 3/1/2024 to 3/7/2024. Likes: Hotel is clean. I reserved for 2 twin bed deluxe and it is spacious enough for me and my 90-year-old father with 2 large luggages, 1 medium size luggage, and a carry-on luggage. There is Doutor, 7-11, McDonald, and Yoshinoya stores within walking distance. And other restaurants nearby. This hotel is literally close to the train station that you could hear the train coming. If sound does not bother you, then it should not be a problem. It did not bother us at all. Overall, I like this hotel. I will definitely stay here again. Dislikes: No dining options inside the hotel.
Stayed 6 nights in Mar 2024
Response from front staff on 8 Mar 2024
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our location and service. Regarding the dining area, your valuable opinions are very important to us and we will seriously consider them and continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting Japan and the experience was amazing. This property was very close to many restaurants, Mc Donald’s, 7-11 and the train station; very walkable. I felt safe walking at night with my spouse. The only feedback is the beds are in between full size and twin size therefore we slept on our own separate beds. Also download google translator if you don’t speak the language. The translator was definitely useful and I also downloaded a money conversion app to know how much I was paying for food.
Stayed 9 nights in Feb 2024
Response from front staff on 2 Mar 2024
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our location and service. and,We are sorry that you are not very satisfied with the size of our bed. If you have a chance next time, you can try our queen room. The bed size is queen size 160cm.We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests.We are looking forward to seeing you again.

10/10 Excellent

Gerliz

Travelled with family and small children
Liked: Amenities
Stayed 13 nights in Dec 2023
Response from フロント on 28 Jan 2024
Thank you very much for using our hotel this time. We are happy to learn that you were satisfied with the service and location of our hotel. We will continue to work hard to improve our services and facilities to provide customers with a comfortable space. We look forward to your visit again.

6/10 Okay

Matthias

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location (close to public transport was perfect). But the again, the trains passing by were quite loud and might wake up a light sleeper.
Stayed 2 nights in Dec 2023
Response from LIN on 25 Dec 2023
Thank you very much for using our hotel. We were able to reduce the sound of trains to a certain extent by installing double sashes, but due to the location, we have not been able to eliminate it completely. We apologize for the inconvenience. We can also provide earplugs at our hotel, so please let us know if you need them. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LIN on 25 Dec 2023
Thank you very much for using our hotel. We are very happy to hear that you were satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our customers. I look forward to meeting again.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, great service.
Good hotel, big for tokyo. Location is convenient for the east side of tokyo (Asakusa/Ueno), and still manageable for west side (shinjuku/shibuya) Many good eateries nearby and a minimart nearby. Service was good and they were able to clean up/renew towels everyday. Only gripe would be that it might be too loud for you to sleep due to trains, but the double seal glass doors on the balcony block out enough noise for a good night's sleep.
Stayed 9 nights in Dec 2023
Response from front staff on 17 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had an overall positive experience with us and found our location convenient for exploring different parts of Tokyo. It's also great to hear that the daily cleaning and towel renewal met your expectations.Regarding the noise from passing trains, we apologize for any inconvenience caused. We have taken measures to ensure a peaceful night's sleep for our guests by installing double seal glass doors on the balcony to block out the noise. We're glad that this solution worked well for you.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station. Walking distance to Nipolli. Many choice of food.
Stayed 3 nights in Dec 2023
Response from front staff on 17 Dec 2023
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The only minor thing is that its by a train track, so if you're a light sleeper, it may not be for you. But with the earplugs they provided, I was not affected by it.
Stayed 6 nights in Nov 2023
Response from front staff on 30 Nov 2023
Thank you very much for using our hotel this time.Regarding the train noise, we were able to reduce it to some extent by taking measures such as installing double sashes, but due to the location, we were unable to completely eliminate it. Sorry for the inconvenience caused. The hotel provides earplugs, so please use them if necessary. We are looking forward to seeing you again.

8/10 Good

Chieh-Lin

Travelled with family
Liked: Cleanliness, staff & service
Noisy because it is very close to public transportataion. Smell smoke even if we stay in a non-smoking zoom.
Stayed 1 night in Nov 2023
Response from front staff on 14 Nov 2023
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.Regarding the noise from public transportation, we understand that proximity to public transport can sometimes result in increased noise levels. Most of the windows and veranda doors of our guest rooms are made of sound control glass. We will continue to implement measures to further minimize noise levels and ensure a restful stay for all our guests.Regarding the issue of smoke smell in a non-smoking room, we sincerely apologize for any discomfort this may have caused you. We have strict policies in place to ensure all our rooms are smoke-free, and we will investigate this matter further to prevent any recurrence. We appreciate you bringing this to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ting Li Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free amenities provided in the lobby are good. Really surprised to have Dyson hair dryer for free rental. If there is a choice for not changing the towel would be better as it is not necessary to change it everyday. Very nice and helpful hotel staff.
Response from front staff on 15 Nov 2023
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed the free amenities provided in our lobby, especially the Dyson hair dryer. We strive to offer our guests convenient and high-quality amenities to enhance their stay, and we are glad that we exceeded your expectations.We appreciate your suggestion regarding the towel change. We understand the importance of sustainability and reducing unnecessary waste. We will definitely take this into consideration and explore options to provide our guests with a choice in towel change frequency. Thank you for bringing this to our attention.Furthermore, we are thrilled to hear that our hotel staff provided you with excellent service. Your kind words it will serve as encouragement for them to continue providing the best service possible. We look forward to welcoming you back on your next visit.

10/10 Excellent

Nathaniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and he hotel is conveniently located near the station.
Stayed 4 nights in Nov 2023
Response from front staff on 7 Nov 2023
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to see you again.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Staff
This was my favorite hotel in Japan. The staff is fantastic.
Stayed 3 nights in Oct 2023
Response from front staff on 23 Oct 2023
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to see you again.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Ice Cream
The staff at this hotel are wonderful. Clean, well located. Free Ice Cream! Close to the subway.
Stayed 3 nights in Oct 2023
Response from LIN on 12 Oct 2023
Thank you very much for using our hotel this time. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We look forward to meeting you again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location due to the walkable and easy access to Nishi Nippori train station. The train line is within 20-30 min ride to Shinjuku, Ueno, Akihabara, Asakusa and Tokyo stations.
Stayed 9 nights in Sep 2023
Response from front staff on 10 Oct 2023
Thank you for your review! We're glad to hear that you enjoyed the convenient location of our accommodation. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We hope to welcome you back in the future.

10/10 Excellent

balakrishnan

Liked: Cleanliness, staff & service
Decent price and convenient to travel around
Stayed 1 night in Sep 2023
Response from front staff on 19 Sept 2023
Thank you very much for using our hotel this time. We are very happy to hear that you were satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We look forward to serving you again.

8/10 Good

Richard

Stayed 3 nights in Jul 2023
Response from 前台 on 7 Sept 2023
この度は当館をご利用頂き誠にありがとうございました。 当館にご満足いただいたお声を頂戴し大変嬉しく思います。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またのご利用心よりお待ちしております。

8/10 Good

Harue

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very handy to go out as railway station was less than 5 minutes away. Very convenient there are many eateries and a convenience store nearby. In between railway station and the hotel
Stayed 3 nights in Jul 2023
Response from front staff on 17 Aug 2023
Thank you very much for using our hotel this time. We are very happy to hear that you were satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Nippori Station!
Great little hotel near the Nippori and Nishi-Nippori stations. The rooms were spacious and clean. Yes there is some noise from the nearby train tracks but we knew that going in, so it wasn't an issue for us. I would stay there again. Thanks!
Stayed 1 night in Jul 2023
Response from front staff on 31 Jul 2023
Thank you for your wonderful review!We're delighted to hear that you enjoyed your stay at our hotel. Being located near the Nippori and Nishi-Nippori stations, our convenient location makes it easy for our guests to explore the city. We're glad you found the rooms spacious and clean, providing you with a comfortable experience.We apologize for any noise disturbance caused by the nearby train tracks. As you mentioned, being aware of it beforehand helps in managing expectations. We appreciate your understanding and are pleased to hear that it didn't hinder your overall satisfaction.Thank you for considering staying with us again in the future. We look forward to welcoming you back and providing you with another enjoyable stay. If you have any further feedback or requests, please feel free to let us know. Thank you once again for your kind words!

10/10 Excellent

Raul

Stayed 8 nights in Jul 2023
Response from LIN on 7 Sept 2023
この度は当館をご利用頂き誠にありがとうございました。 当館にご満足いただいたお声を頂戴し大変嬉しく思います。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またのご利用心よりお待ちしております。

10/10 Excellent

Akhmad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel's location was highly convenient. Being close to a convenience store was a big plus, as it made it easy to grab snacks, drinks, or any essentials I needed during my stay. Additionally, the proximity to the metro station was a major advantage. It allowed for seamless transportation throughout the city, making it effortless to reach popular attractions and other areas of interest. One aspect that truly stood out during my stay was the friendly and accommodating staff. The hotel staff members were always ready to assist with a warm smile, providing helpful recommendations and ensuring my comfort throughout my stay.
Response from front staff on 12 Jul 2023
Thank you for your wonderful review! We're thrilled to hear that you found our hotel's location to be highly convenient. We pride ourselves on being close to a convenience store, as we understand how important it is for our guests to have easy access to snacks, drinks, and any other essentials they may need during their stay. Moreover, we couldn't be happier to know that our staff members left a lasting impression on you. We hope to welcome you back to our hotel in the future.

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from front staff on 5 Jul 2023
ご利用いただきありがとうございます。またのご利用をお待ちしております。

8/10 Good

Sigit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from front staff on 5 Jul 2023
ご利用いただきありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

yukari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Renovated nice room with great bathroom. I’ve never stopped at Nishinippori before but I’m glad to find this place to know different area.
Stayed 1 night in Jun 2023
Response from 前台 on 29 Jun 2023
Thank you for taking the time to review our hotel! We're thrilled to hear that you had a great stay in our renovated room and enjoyed our wonderful bathroom. It's always a pleasure for us to provide our guests with a comfortable and enjoyable experience.Once again, thank you for your kind words. We truly appreciate your feedback and hope to welcome you back for another pleasant stay in the future!

6/10 Okay

Etsuko

Travelled with family
Liked: Cleanliness, staff & service
The hotel is clean, the staff is friendly and kind. But it's located right next to the train track and very noisy. (trains run every 5 min...) It's closed to the station but there are bars and hotels only for adults near the hotel so it's not recommended for families.
Stayed 1 night in Jun 2023
Response from front staff on 17 Jun 2023
Thank you for taking the time to share your feedback about the hotel. We're glad to hear that you found our staff friendly and the facility clean. We apologize for the inconvenience you faced with the train noise. The train tracks are not under our control, but we do offer earplugs to our guests who are sensitive to noise. All the windows and veranda doors of our guest rooms are made of sound control glass. However, our hotel is very close to the train rail, we can't completely prevent the noise of train. Nonetheless, we will continue to implement measures to further minimize noise levels and ensure a restful stay for all our guests.We hope that you will give us another chance in the future to provide you with a more comfortable stay. If you book again, please let us know in advance and we will do our best to accommodate you in a quieter room

8/10 Good

Roderick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet part of Tokyo Convenient if coming from Narita
Stayed 2 nights in May 2023
Response from front staff on 5 Jul 2023
ご利用いただきありがとうございます。またのご利用をお待ちしております。

8/10 Good

Jastina

Travelled with family
Liked: Staff & service, property conditions & facilities
many eateries around, 7 eleven and McDonald..
Stayed 5 nights in May 2023
Response from front staff on 19 May 2023
Thank you for your accommodation.We are glad that you were satisfied with the location of the hotel. We hope Hotel tokyo Trip remains your choice for your next trip to Tokyo. We are looking forward to seeing you again.

10/10 Excellent

Kritiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy trip for 4 nights with kids 👍
My family stayed here for 4 nights, twin room ( 1 single / 1 double bed and space) is fit with my requirements. Hotel is nearby the nishi-nippori station very convenient, you can hear train coming and going all the time 555. At lobby, free ice cream and coffee for guest.
Stayed 4 nights in Apr 2023
Response from front staff on 26 Apr 2023
Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.

6/10 Okay

Ganesh

Stayed 1 night in Apr 2023
Response from front staff on 3 May 2023
Thank you very much for using our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just around the corner from the station, so getting around is really easy! The place is clean and relatively spacious by Japanese standards (and they have free popsicles!) There are several delicious restaurants along the two short blocks between the hotel and the train station, too. For those who are noise sensitive, be aware that the hotel is between two train tracks. I barely noticed and it didn't impact my sleep, but I know that's likely not true for everyone.
Stayed 4 nights in Mar 2023
Response from フロント on 7 Apr 2023
Thank you for selecting Hotel Tokyo Trip out of the many possible places here. I am delighted that you were impressed with our room and our service and left with that impression. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We sincerely hope to welcome you back on your next visit to Tokyo.  We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Ganesh

Stayed 1 night in Mar 2023
Response from フロント on 2 Apr 2023
この度は当館をご利用頂き誠にありがとうございました。 またのご利用心よりお待ちしております

8/10 Good

Chui Sheung

Stayed 11 nights in Jan 2023
Response from フロント on 12 Mar 2023
ご利用いただきありがとうございます。またご来館心よりお待ちしております。

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and close the the station. Restaurant near by. Checking in was simple.
Stayed 2 nights in Jan 2023
Response from フロント on 24 Jan 2023
この度は当館をご利用頂き誠にありがとうございました。 当館にご満足いただいたお声を頂戴し大変嬉しく思います。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またのご利用心よりお待ちしております。

8/10 Good

Lik Yan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was near the railway so were noise every night
Response from フロント on 8 Jan 2023
この度は当館をご利用いただき、誠にありがとうございます 電車の音に関しては、二重サッシを取り付けるなどの対策を講じることで一定軽減することが出来ましたが、立地の関係上全く無くすことが出来ておりません。ご不便をおかけし申し訳ありません。 当館にて耳栓をご提供することもできますので、必要な際は是非おっしゃってください。 またのご来館を、心よりお待ち申し上げております。

10/10 Excellent

SIQIAO

Stayed 1 night in Dec 2022
Response from フロント on 8 Jan 2023
この度は当館をご利用頂き誠にありがとうございました。 当館にご満足いただいたお声を頂戴し大変嬉しく思います。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またのご利用心よりお待ちしております。

10/10 Excellent

Kotchakorn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from フロント on 8 Dec 2022
この度は当館をご利用いただき、誠にありがとうございます。またのご来館を心よりお待ち申し上げております。

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious; however, the hotel was next to the train and it was very noisy.
Response from フロント on 1 Dec 2022
この度は当館をご利用いただき、誠にありがとうございます 電車の音に関しては、二重サッシを取り付けるなどの対策を講じることで一定軽減することが出来ましたが、立地の関係上全く無くすことが出来ておりません。ご不便をおかけし申し訳ありません。 当館にて耳栓をご提供することもできますので、必要な際は是非おっしゃってください。 またのご来館を、心よりお待ち申し上げております。

10/10 Excellent

Chi Hau Jams

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected
It was an amazing stay. Big room, Clean, Near Station, front desk is helpful. Will surely stay again.
Stayed 2 nights in Nov 2022
Response from フロント on 15 Nov 2022
この度は当館をご利用頂き誠にありがとうございました。 当館にご満足いただいたお声を頂戴し大変嬉しく思います。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またのご利用心よりお待ちしております。

10/10 Excellent

Catherine

Stayed 1 night in May 2022
Response from フロント on 10 May 2022
この度は当館をご利用頂き誠にありがとうございました。 当館にご満足いただいたお声を頂戴し大変嬉しく思います。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。 またのご利用心よりお待ちしております。

4/10 Poor

Janak Bikram

Stayed 1 night in Jan 2022

10/10 Excellent

JM, Philippines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and nice. When I booked this hotel, I had low expectation since it is very cheap, but to my surprise it is elegant looking. Also, the room has its own t&b, though small but very functional. The receptionist was also nice. The location of this hotel is walking distance to Nishi-nippori Station, very convenient. Also on the way to station, there are restaurants.
Stayed 2 nights in Jan 2020
Response from LIN on 17 Aug 2020
Thank you for choosing to stay with us for your trip. We are very thankful for your wonderful comments, and these comments are indeed great encouragement to us. We will strive to work hard to fulfil the requests given to satisfy all our guests. If possible, we look forward to serving you again.

8/10 Good

DeniseY, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient and got some good restaurant nearby. Although abit noisy because of the nearby train track.
Stayed 6 nights in Oct 2019
Response from OYO Customer Excellence Team on 28 Apr 2020
Thank you for choosing to stay with us for your trip. First of all, we are grateful for your stay at our hotel and would like to thank you for spending your precious time to share your review. We are glad to hear that you were satisfied with the convenience of our location whereas we would like to apologize for not having met your expectations regarding the soundproof. We will strive our best to improve our service and facilities from the given reviews. Lastly, once again thank you very much for your stay at our hotel and we look forward to seeing you again soon in the near future.

10/10 Excellent

Saran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from OYO Customer Excellence Team on 28 Apr 2020
Thank you for your precious time for the review. We will try our level best to give more satisfaction to the guest and again, thank you very much for staying at our hotel and we will be more than happy to see you again in the future.

10/10 Excellent

Steve, Kelowna, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, expect some train noise. Good value.
Stayed 5 nights in Feb 2020
Response from OYO Customer Excellence Team on 6 Mar 2020
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stay for 15 nights,very convenient location. Stay on 7th floor twin room Bed and pillows are very comfortable,room is so spacious than I think,clean daily.
Stayed 15 nights in Feb 2020
Response from OYO Customer Excellence Team on 6 Mar 2020
Thank you for choosing to stay with us for your trip. We are very thankful for your wonderful comments, and these comments are indeed great encouragement to us. We will strive to work hard to fulfil the requests given to satisfy all our guests. If possible, we look forward to serving you again.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean hotel.
Nice clean hotel. The staff allowed us to store our bags the next morning before our afternoon flight, which was very kind. The staff were a bit serious, but very accommodating. The location seemed to be a lot closer to the railway station than it appears on Google maps. Maybe because the streets are narrow and the blocks small (which was good). Lots of traditional restaurants and shops nearby. The area seems a bit more local and had less of a business/city vibe. There was a bit of red light action nearby on one street, but the area felt safe.
Stayed 1 night in Feb 2020
Response from OYO Customer Excellence Team on 2 Mar 2020
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Good hotel. Very well placed and communicatwd in tokio. Good transport from Narita. There’s everything in the room and basic services like laundry and microwave. The attention and service in reception in Just correct not more than this.
Stayed 1 night in Feb 2020
Response from OYO Customer Excellence Team on 17 Feb 2020
Thank you for choosing to stay with us for your trip. We are glad to hear that your stay with us has been a good one. We strive to make our future guests' stay a memorable and enjoyable one. We certainly look forward to delighting you once again during your next stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit noisy
The location of the hotel is very convenient, just a 5-minute walk from JR Nishi-Nippori station. The service and the room itself were quite satisfactory. There is a substantial amount of noise from the adjacent railway line, but the trains stop running between 1 am and 5 am.
Stayed 1 night in Feb 2020
Response from OYO Customer Excellence Team on 17 Feb 2020
Thank you for choosing to stay with us for your trip. Also, we sincerely thank you for taking the time out to write a review for us. We will strive our best to improve our service and facilities from the given reviews. We look forward to serving you again in the future.