Reception

Reviews of Chisun Hotel Kamata

3 out of 5
Chisun Hotel Kamata
8-20-11 Nishi Kamata Ota Ku, Tokyo, Tokyo-to

Reviews

8.2

Very good

Rating 10 - Excellent. 281 out of 839 reviews" "
Rating 8 - Good. 369 out of 839 reviews" "
Rating 6 - Okay. 141 out of 839 reviews" "
Rating 4 - Poor. 39 out of 839 reviews" "
Rating 2 - Terrible. 9 out of 839 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay as far as convenience goes. The train station is only 2 or 3 blocks away, and there are tons of shops and food options nearby. The staff was very friendly, and you have the option to skip housekeeping if you want. We left this hotel as home base and left out suitcases behind so we could make day trios and speend the weekend elsewhere. They still left us extra towels on the door while we were gone, which was sweet and appreciated. The room itself was small and cramped. 3 beds, a bathroom and shower, a short hallway with a wardrobe, and thats it. It would have been less cramped with 2 people.The air conditioning didn't work the best and started blowing hot air at one point. You can open the window, which helps. There were coin laundry machines next to the lobby. The machines wash AND dry your clothes, and have a soap dispenser built into them, so no need to find soap at the store! I'd never seen that before, so that was cool. They're small and save space, so that means you can't wash a full size load of clothes. But, to refresh a couple days worth of laundry is nice. All in all, it was great for the price and the convenience!
Stayed 8 nights in Apr 2024
Response from Chisun Hotel Kamata Karasawa on 27 Apr 2024
Thank you very much for staying at Chisun Hotel Kamata.We are an older hotel and our rooms are larger than those of other hotels in the area, but since your reservation was for one person in a 3-bed room, we are sorry that you did not feel the room was spacious enough.We would have appreciated it if you had booked a double bed room with the same price instead of a small double bed in a Superior Twin Room for one guest, so that you could enjoy a sense of freedom.We hope you will visit our hotel again when you come back to the neighborhood.Our staff looks forward to seeing you again.Translated with DeepL.com (free version)

10/10 Excellent

Mie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am happy to staying the Hotel. Staff are very nice and kind.also, I had desert breakfast the hotel that served.
Stayed 3 nights in Apr 2024
Response from Chisan Hotel Kamata Karasawa on 18 Apr 2024
Thank you very much for staying at Chisun Hotel Kamata.We are relieved to hear that you had a relaxing stay with us.We hope you will visit us again when you come back to the neighbourhood.

10/10 Excellent

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it felt very safe.
Stayed 5 nights in Apr 2024
Response from Chisun Hotel Kamata Front desk on 6 Apr 2024
Thank you very much for staying at Chisun Hotel Kamata.We are glad to hear that you had a comfortable stay.We hope that you will use our hotel again when you are in the area.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities
Great!! No complaints
Stayed 6 nights in Mar 2024
Response from Chisun Hotel Kamata Front Desk on 13 Apr 2024
Thank you for staying at Chisun Hotel Kamata.We appreciate your comments about the stay.From now on, we'll do harder to make guests' stay more comfortable.Thank you very much for your precious opinion.We look forward to seeing you again.

10/10 Excellent

Yingchun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Brittany, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long train to main points of interest.
Stayed 2 nights in Feb 2024
Response from Chisun Hotel Kamata Karasawa on 7 Feb 2024
Thank you very much for staying at Chisun Hotel Kamata.Although Shinagawa Station is conveniently located only 3 stations away, did you find the Tokyo subway difficult to navigate and difficult to judge?We hope you will stay with us again next time you are in the area.If you do, please ask our staff and we will be happy to show you how to get there with fewer transfers.

4/10 Poor

Colleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very outdated, rooms needed better cleaning, A/C and refrigerator didn’t work, bed was tough. For the amount they charge I expected more. Surrounding area was great though, would recommend the area but not the hotel, luckily we were only there for 1 night.
Stayed 1 night in Jan 2024
Response from Chisun Hotel Kamata Front Desk on 24 Jan 2024
Thank you for staying at Chisun Hotel Kamata.We do apologize for the inconvenience during your stay.From now on, we'll check the room more carefully and make efforts to improve conditions.Thank you very much for your precious opinion.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chisun Hotel Kamata Karasawa on 26 Dec 2023
Thank you very much for staying at Chisun Hotel Kamata.We hope you had a good rest in our spacious room, which is located near downtown.We hope you will stay with us again when you come back to the area.All of our staff look forward to serving you again.

10/10 Excellent

Tristan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and accommodating, in a nice area too where it is quiet.
Stayed 2 nights in Nov 2023
Response from CHISUN HOTEL KAMATA Front desk on 28 Nov 2023
Thank you very much for staying at Chisun Hotel Kamata.We are glad to hear that you enjoyed your stay with us.We hope you will use our hotel again if you have the opportunity.

6/10 Okay

fumio

Travelled with partner
good on near raile road station
Stayed 2 nights in Nov 2023
Response from CHISUN HOTEL KAMATA  Front desk on 7 Nov 2023
Thank you very much for staying at Chisun Hotel Kamata.We are glad to hear that you were satisfied with our location.We hope you will use our hotel again if you have another opportunity.

10/10 Excellent

Iris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious, the location is good near train station with 5 minutes walking distance, a lot of restaurants and shopping area around, also there is a hidden famous bar nearby the hotel. We enjoyed our stay so much.
Stayed 4 nights in Oct 2023
Response from Chisan Hotel Kamata Karasawa on 15 Oct 2023
Thank you very much for staying at Chisun Hotel Kamata.We hope you had a good time at our new restaurant, which has recently opened and is now offering even more alcoholic beverages for your enjoyment.Our rooms are a bit larger than those of other hotels in the area, so I am sure you did not feel cramped.We are looking forward to having you stay at our hotel again the next time you come to Japan.

10/10 Excellent

chunyan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Oct 2023
Response from Chisun Hotel Kamata Front Desk on 21 Oct 2023
Thank you for staying at Chisun Hotel Kamata.We appreciate your review about our hotel.If you have an opportunity, please visit us again.We look forward to seeing you next time.

2/10 Terrible

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
The property is super outdated
Stayed 1 night in Aug 2023
Response from Chisun Hotel Kamata Front Desk on 4 Aug 2023
Thank you for staying at Chisun Hotel Kamata.We do apologize for the inconvenience.From now on, we'll do our best to make your stay more comfortable.Thank you for your precious opinion.If you have an opportunity, please visit us again.We look forward to seeing you.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious
Stayed 2 nights in Jul 2023
Response from Chisun Hotel Kamata Front Desk on 2 Aug 2023
Thank you for staying at Chisun Hotel Kamata.We appreciate your comments about our room.We're glad to hear that.If you have an opportunity, please visit us again.We look forward to seeing you next time.

6/10 Okay

Justine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was average during our stay, check-in was easy however the cleanliness was not what we had expected when we booked. Other reviews mentioned it was clean but not to our standards
Stayed 3 nights in Jun 2023
Response from CHISUN HOTEL KAMATA Front dsuk on 31 Jul 2023
Thank you for staying at Chisun Hotel Kamata.However, we are sorry that we did not meet your expectations.Based on the valuable opinions received from our customers, all the staff will work on improvements.We would appreciate it if you could use our hotel when you come to the area.

10/10 Excellent

Peter J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter likes Tokyo.
Super-clean, near Kamata Station, near an affordable airport bus and adjacent a large mall, grocery and restaurants.
Stayed 1 night in Jul 2023
Response from Chisun Hotel Kamata Front Desk on 22 Jul 2023
Thank you for staying at Chisun Hotel Kamata.We appreciate your comments about this stay.As you said, there are a lot of places to eat around our hotel.We're glad that you seems to be satisfied.If you have an opportunity, please visit us again.We look forward to seeing you next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great stay. Near the station. Shopping is near by. Plenty places to eat.
Stayed 5 nights in Jul 2023
Response from CHISUN HOTEL KAMATA Front dsuk on 16 Jul 2023
Thank you for staying at Chisun Hotel Kamata.It is conveniently located near the station, so if you come to the area again, we would appreciate it if you could use our hotel.

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities
Good location and great deal for the price!
Stayed 3 nights in May 2023
Response from Chisun Hotel Kamata Front Desk on 28 May 2023
Thank you for staying at Chisun Hotel Kamata.We appreciate your comments about our location and price.You can reach us within 5 minutes on foot from JR Kamata Station.Most of the guests say it's convenient.If you have an opportunity, please visit us again.We look forward to seeing you next time.

8/10 Good

Dongping

Stayed 1 night in May 2023

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that's near the train station. And the room was really clean. I gave 4 stars when it came cleanliness.
Stayed 4 nights in Mar 2023
Response from Chisun Hotel Kamata Front Desk on 23 Apr 2023
Thank you for staying at Chisun Hotel Kamata.We appreciate your comments.From now on, we'll do our bests to make your stay more comfortable.If you have an opportunity, please visit us again.We look forward to seeing you next time.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable pillows and bed!
If you have an allergic rhinitis, don't try to consider staying here because carpet is not clean there's too much dust. Bed and pillows very uncomfortable, very hard! Although good thing about the hotel staff are friendly and location is near train station.
Stayed 4 nights in Mar 2023
Response from Chisun Hotel Kamata Front Desk on 7 Mar 2023
Thank you for staying at Chisun Hotel Kamata.We do apologize for any convenience during your stay.From now on, we'll do our bests to make your stay more comfortable.Thank you very much for your opinions.If you have an opportunity, please visit us again.We look forward to seeing you.

8/10 Good

VALERIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Room is spacious that can accommodate 2 big luggages and a small luggage. Location is great too and there is a direct bus to Haneda international airport.
Stayed 3 nights in Jan 2023
Response from Chisun Hotel Kamata Mori on 24 Jan 2023
Thank you for your review.We'll do our bests to provide better service.If you have an opportunity, please visit us again.We look forward to seeing you next time.

6/10 Okay

Pings

6/10 Okay

Mariko

Travelled with family
Liked: Staff & service
The service was good and simple which we liked, but the mattress was hard/old to sleep long. Also the bathroom stank from the sink pipe a bit. Other than that, overall it was a good stay and we were happy at their good price.
Response from Chisun Hotel Kamata Front Desk Mori on 6 Jan 2023
Thank you for staying at Chisun Hotel Kamata.We do apologize for any inconvenience during your stay.We will check it immediately.On the other hand, we appreciate your review about your stay and price.If there is an opportunity, please visit us again.We look forward to seeing you next time.

10/10 Excellent

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Customer service
Response from Chisun Hotel Kamata Front Desk Mori on 6 Jan 2023
Thank you for staying at Chisun Hotel Kamata.We appreciate your comment about our service.We will continue to do our best.If you have an opportunity, please visit us again.We look forward to seeing you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Kelvin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very dated and dirty.
Stayed 1 night in Jan 2022
Response from Chisun Hotel Kamata Front Desk Mori on 7 Jan 2022
Thank you very much for staying at Chisun Hotel Kamata. We deeply apologize for the inconvenience caused this time. We will share what you pointed out among staff members immediately, and do our bests. In order to satisfy all guests, we will strive to improve based on your feedback. Thank you for your valuable review.

10/10 Excellent

Joe

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 14 nights in Apr 2021
Response from フロント on 6 Jul 2021
この度はチサンホテル蒲田にご宿泊くださり、誠にありがとうございます。 また機会がございましたらご利用ぜひお待ちしております。 ご投稿ありがとうございました。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's pretty clean and close to shopping and food. Metro station is close by and very convenience to go anywhere.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
It is very near to JR Kamata station and convenience store is just a few steps away.
Stayed 1 night in Dec 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Gill, Laredo, Tx

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train station, shopping center, arcade, restaurants and bars were within walking distance of the hotel. the staff was friendly and ready to help you at anytime.
Stayed 6 nights in Sep 2019

8/10 Good

Khalid, New Zealand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, close to train station and many convenient stores.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Edward

Liked: Staff & service
Terrible wifi but the staff was nice and check in and out was easy.
Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 3 nights and enjoyed how close this hotel was to Kamala Station. Contrary to hotels.com info however, this property does indeed have a well staffed front desk. We stayed at other places in Japan that did not have a front desk, necessitating codes to enter and assuming the same here from the erroneous info, it was necessary to make costly phone calls to the hotel only to finally learn (when we found someone to help us in English) that they did indeed have a front desk. An adequate place to stay nonetheless.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does have a fully manned reception even all night. It is cheap so don’t go overboard with your expectations but it is clean and quiet. Our only gripe was the extremely hard beds and pillows that are not thick enough
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
The staff is nice and English not so bad. Also, it's very close to JR station. There are many restaurant nearby, such as However, the air-conditioner cannot work in the triple room (but it works fine in our twin room). As per the staff, the air-conditioner is cut in Winter. Although they put the fans in the room and advised to open the windows, it was noisy outsides and we cannot open the windows while raining. I hope the air-conditioner won't be cut in the future.
Stayed 4 nights in Mar 2019

8/10 Good

TL

Travelled with family
Liked: Cleanliness, staff & service
Good location for flight from Haneda Airport. Many local restaurants nearby. Coffee and tea at lobby for 24 hour. Good variety breakfast. Hotel room is not too tight with Japan standard but out dated. Need some updates. However short stay is okay!
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Louie, New York, NY

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Not the best but the staff we’re very accommodating to our needs. The rooms looked like it needed some renovation though. Hotel is close to stores and the Kamata station which made our vacation go by easy.
Stayed 4 nights in Mar 2019

10/10 Excellent

Unur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Jin, SG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 6mins walk from Kamata (Tokyo) station. There are a number of things to explore around the area. The hotel staff is nice and we can leave our luggage after we check out. There is a mini fridge in the room and a mircowave on the 4th floor. But the room is not sound proof
Stayed 4 nights in Mar 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience for first time visiting in Japan
The front desk people were very helpful, nice and accommodating our requests during our stay in the hotel.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, close to Kamata station with plenty of 24 hour stores and restaurants near by. Very friendly and helpful staff.
Stayed 1 night in Dec 2018