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Reviews of Best Western Hotel Fino Tokyo Akasaka

3.5 out of 5
Best Western Hotel Fino Tokyo Akasaka
3-7-12 Akasaka, Tokyo, Tokyo

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 118 reviews" "
Rating 8 - Good. 40 out of 118 reviews" "
Rating 6 - Okay. 16 out of 118 reviews" "
Rating 4 - Poor. 5 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient!
Stayed 5 nights in Apr 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe how lucky we were to have picked this wonderful property for our first trip to Tokyo. I would highly recommend this hotel to anyone!
Stayed 7 nights in Apr 2024

8/10 Good

ADRIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option! Close to metro lines
Stayed 3 nights in Mar 2024

8/10 Good

Cristal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a great area! Not too hectic like shibuya but still has a night life and PLENTY of restaurants all around. The train station is a 5min walk from the hotel. The only con was the one elevator for all 11 floors. Sometimes it took awhile to catch. Otherwise the staff had great customer service and super helpful! Our room was good but your friends bathroom had a stench of urine that never went away during our stay. We think maybe old shower curtains. Would stay here again overall.
Stayed 8 nights in Mar 2024

8/10 Good

Charles, Madison

Stayed 4 nights in Jan 2024

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room a bit small. But good locatio. Only one lift for entitled building which (L12 )and it takes ages to get the lift. Also the washing machine is not really dry the clothes and some people left their clothes for 5-6 hours after finishing but staff can’t do anything with it as it with PIN code.
Stayed 8 nights in Dec 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff are courteous. Location is very close to subway lines. Rooms are cramped. Breakfast is not good and very limited. Much better to spend money at nearby cafes.
Stayed 5 nights in Dec 2023
Response from Best Western Hotel Fino Tokyo Akasaka on 23 Feb 2024
Thank you very much for choosing our hotel.We're sorry you weren't able to have the day off you hoped for.Considering our location in the middle of Tokyo, we tried to give the guest rooms as much space as possible. We will review and improve the restaurant's breakfast.We apologize for any inconvenience. Once again sincerely sorry and thank you very much.We hope to have the opportunity to serve you next time.

10/10 Excellent

Jose, Ithaca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and the breakfast was very tasty
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and room was always cleaned neatly when requested. Wish all best westerns in the usa were as good as this best Western in japan
Stayed 10 nights in Nov 2023

10/10 Excellent

guangwei

Liked: Cleanliness, staff & service, property conditions & facilities
clean and safe
Stayed 7 nights in Oct 2023

6/10 Okay

Jan

Liked: Amenities
I chose a Best & Western as it was my first time to Japan and given my familiarity with the brand, I thought that association would ease me into it. Unfortunately the staff don't speak much or little English. The breakfast, whilst the staff were lovely, was lacking and served cold. There is a McDonalds down the road, where its cheaper, more variety and frankly better English. All the TV channels are in Japanese and the staff didn't know how to fix the chrome casting issues I had ( to be fair a common awareness problem). Ultimately, this is a good area on a good train line and a nice hotel, not the cheapest and if you want any real advice best to head to an Tourist Centre. If you stick to that plan, you'll have a great time in Japan and a nice stay in the hotel.
Stayed 5 nights in Nov 2023

8/10 Good

Chinmay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for lots of dining options and close to public transport. The neighborhood is bustling without being overwhelming/loud. The hotel itself is clean and comfortable. The staff was helpful and friendly. My only issue was that my room was quite warm and I couldn’t seem to turn down the temp ( so I slept with the window open and it was fine). The rooms are small but not outrageously so. I did not have the breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Popescu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stau a week
Amazing experience . We stayed 5 days . Hotel is clean , quiet , and rooms are cheap . The zone has lots of top restaurants and good night life . Would recommend to anyone.
Stayed 5 nights in Sep 2023

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location. The staff had excellent service and attended to all of our needs. They dropped fresh towels at the door every day. Vending machine and washing machine in the hotel. A lot of food, bars, and grocery stores within a 5 mile radius of the hotel. As well as multiple trains as a form of transportation. Overall enjoyed the stay here, and it was good value for the budget.
Stayed 4 nights in Sep 2023

8/10 Good

KUAN CHIEH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel !
Stayed 4 nights in Aug 2023

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

Sabrina Stamatia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to the train station, quiet, lots of dining options in the area. Bed was very comfortable.
Stayed 4 nights in Apr 2023
Response from Takao Ninomiya on 13 Apr 2023
Dear Guest,Thank you very much for staying at Best Western Hotel Fino Tokyo Akasaka and also thank you for sharing your wonderful review with us.We look forward to seeing you again on your next trip.Best regards,Takao NinomiyaManagerBest Western Hotel Fino Tokyo Akasaka

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Slow elevator

10/10 Excellent

Aliaksei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, friendly staff
Stayed 2 nights in Nov 2022
Response from Sasaki, Front desk on 29 Nov 2022
Thank you for staying at Best Western Hotel Fino Tokyo Akasaka.I’m very pleased to hear that. We’ll put more effort to keep clean and comfortable room and looking forward to seeing you again.We appreciate your review.Best Western Hotel Fino Tokyo Akasaka

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Oct 2022
Response from Sasaki, Front desk on 29 Nov 2022
Thank you for staying at Best Western Hotel Fino Tokyo Akasaka.I’m very pleased to hear that. We’ll put more effort to keep clean and comfortable room and looking forward to seeing you again.We appreciate your review.Best Western Hotel Fino Tokyo Akasaka

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
コロナのため、空気清浄機があって窓も開けられてよかったです。エレベーターの待ち時間が少し長かったのが残念でした。
Stayed 1 night in Jul 2021
Response from ベストウエスタンホテルフィーノ東京赤坂 on 10 Sept 2021
この度も私どもホテルの利用をお選びくださり、厚く御礼申しあげます。いつもサービスが行き届いているとお褒めいただき、大変嬉しく存じます。 今後ともおもてなしの心を大切に皆様に愛されるホテルを目指して鋭意努力を重ねてまいりますので、引き続きごひいきくださいますようお願申しあげます。 次回のご利用をスタッフ一同、心よりお待ちいたしております。

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2021
Response from Front Desk Chiba on 21 May 2021
この度は数あるホテルの中からベストウェスタンホテル東京赤坂をお選びいただき誠にありがとうございます。またお近くにお越しの際はお泊まりいただければ幸いです。この度はご宿泊頂きまして誠にありがとうございました。またのお越しをお待ちしております。 フロント 千葉

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort hotel.
Stayed 6 nights in Jan 2021
Response from ベストウエスタンホテルフィーノ東京赤坂 on 13 Jan 2021
Dear Guest Thank you for staying the other day Thank you. Please stay if you like the our hotel. We are looking forward to seeing you again. Best Western hotel Fino Tokyo Akasaka

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very helpful and friendly. The room is small and there is only one lift for all the 13th floors. The WIFI speed is very good. The check-in and out is very fast. The location is fantastic, all kinds of restaurants are around. Three convenient shops within 5 mins walking distance.
Stayed 15 nights in Dec 2020
Response from ベストウエスタンホテルフィーノ東京赤坂 on 7 Jan 2021
Thanks you so much for your feedback. We are pleased you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the future. Best regards, Cho Front staff Best Western Hotel Fino Tokyo Akasaka

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 10 nights in Sep 2020

8/10 Good

MEL, OSAKA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, really pleasant and clean rooms.
Stayed 4 nights in Aug 2020
Response from フロントスタッフ 千葉 on 28 Aug 2020
Thank You very much

10/10 Excellent

ZHI QING, Kaohsiung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

mika

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なかなかよい
比較的部屋が広くて清潔。アクセスも良い。
Stayed 1 night in Nov 2023

10/10 Excellent

Jhihyun

Stayed 4 nights in Nov 2023

6/10 Okay

YIXIN

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

HYEONMOOK

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
접근성 최고!
아카사카 미츠케역, 아카사카역 어디서나 가까워서 접근성이 아주 좋고 주변에 먹을 곳도 많아서 좋았어요. 다만 술집이 좀 많은 거리라 밤중에는 다소 시끄럽습니다. 프론트도 아주 친절하게 응대해주셔서 좋았습니다.
Stayed 2 nights in Oct 2023

6/10 Okay

Akira

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Pui Lin Winly

Stayed 7 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023

2/10 Terrible

Kaito

8/10 Good

Yukihiko

Stayed 1 night in Dec 2022

8/10 Good

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Youngduck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Ikuto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
部屋の壁は結構薄いですね。朝、隣室のスマホ目覚ましのバイブレーションが、自分のものかと思って目が覚めました。
Stayed 2 nights in Sep 2022

8/10 Good

Masakazu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Hiroharu

Stayed 2 nights in Sep 2022

8/10 Good

satoru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

NOZOMI

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Aug 2022

6/10 Okay

monkichi

Travelled with group
Disliked: Amenities, property conditions & facilities
ホテルに15時少し前に着いたが、15時にならないとチェックインは出来ないとの事。複数回、滞在してるがいつも15時過ぎのチェックインが少し不満。電気ポットのホコリ、所々にホコリ有り。
Stayed 2 nights in Aug 2022

10/10 Excellent

kazuhide

Stayed 1 night in Aug 2022

10/10 Excellent

Yohei

Stayed 1 night in Aug 2022

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったですよー!
Stayed 3 nights in Jul 2022