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Reviews of Grand Prince Hotel Takanawa

4 out of 5
Grand Prince Hotel Takanawa
3-13-1 Takanawa Minato, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden and service!
Stayed 1 night in Mar 2024

8/10 Good

Ashani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very close to Shinagawa station, convenient! Room was very small and bit out dated.
Stayed 3 nights in May 2024

10/10 Excellent

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again!!
Stayed 4 nights in Apr 2024

4/10 Poor

Melinda

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
This was a very expensive 3 day trip. We paid about $1,500 for 3 days. The hotel overall was fine. The room was incredibly outdated. The bed and pillows were rock solid and it was the worst sleep I had during for 2 week trip in Japan. The pools were closed which was a shame. The restaurants closed really early so we didn’t really eat in the hotel. We paid extra for club lounge, but the club lounge breakfast was mediocre at best, and all the food was cold. Close to the train but far enough away from everything else that it made it a bit of a nuisance to go places. The garden in the back was pretty but wasn’t anything special. Overall I wouldn’t recommend staying here for the price. It’s WAY too overpriced.
Stayed 3 nights in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden
Stayed 2 nights in May 2024

8/10 Good

Yau, Alhmabra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in a convenient location close to subway and train stations. Staff is very courteous, pleasant and professional. Overall property is well kept and it has lots of traditional charm. Amenities and furnishing may be a bit outdated, but it is also part of the charm to this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Kali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Wonderful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay here. Beautiful garden and very convenient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Zac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were highly accommodating, and the gardens between the hotels were extremely well kept and very beautiful. With close proximity to Shinagawa station it made travel throughout the city and out of the city very easy. We will definitely stay at the Grand Prince again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Arpit, Kenmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden area was amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Arti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay at the hotel. We stayed 1 night and loved the staff and service. The garden was so zen and it was very nicely decorated for Cherry Blossoms.
Stayed 1 night in Apr 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Garden is amazing
Stayed 6 nights in Mar 2024

8/10 Good

TAKASHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

JOSE LUIS

Travelled with partner
Very nice place to stay...
Stayed 4 nights in Mar 2024

10/10 Excellent

Timothy, Glen Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gardens were exquisite and we happened to catch the cherry blossoms in full bloom. At night there are lights to enhance the experience of the gardens. Fantastic.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katherine, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, easily walkable to Shinagawa station, helpful staff. Beautiful garden in back with yoga on Sunday morning. Quiet and a large room. We liked the lounge access for tea, snacks, drinks and breakfast. Close (walkable) to good restaurants (especially the chicken place ) but you need reservations on weekends which we forgot to do so instead we ate on site at the French (continental) restaurant which was casual, fast, tasty food, service and well priced. We would definitely return to this hotel even though it was expensive but maybe less so if you make reservations in advance.
Stayed 1 night in Mar 2024

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities in the room were good. A brush, toothbrush with toothpaste, 2 bath salt, wash cloth, shampoo, conditioner and body wash. Slippers and bathrobe also but I didn’t know the bathrobe was in the drawer so I didn’t use it.
Stayed 7 nights in Mar 2024

10/10 Excellent

RUYUN

Stayed 1 night in Apr 2024

4/10 Poor

Nancy

Stayed 3 nights in Mar 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet, close to train station. Room is clean and of reasonable size.
Stayed 1 night in Mar 2024

8/10 Good

Angelina

Travelled with family
Liked: Staff & service
The stay was nice, but overstimulating if you want to relax. There are many properties connected, and it’s a bit confusing. The staff members are fine, but I would not consider them friendly. It is a good spot if you’re on business but maybe not for vacation.
Stayed 2 nights in Mar 2024

10/10 Excellent

vipin

Liked: Property conditions & facilities
A nice place with friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024

8/10 Good

Beckie

Stayed 2 nights in Mar 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good size room
Stayed 1 night in Mar 2024

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
The Japanese Garden makes for a lovely evening stroll.
Stayed 1 night in Mar 2024

4/10 Poor

MICHAEL

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were good and the property was clean but it is DATED. For spending almost 600 USD and booking a suite, we would have expected more. The restaurants on-site close early so if you want to get food, check in at 1500. Not the greatest overall.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, with a unique modern japanese style. Breakfast was a major highlight, and the courtyard was particularly well kept. The room was clean, though very small for equivalent hotels in the U.S./Europe - but this is how things are in Tokyo.
Stayed 1 night in Mar 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Prince Takanawa was a great pick for a first time visit to Tokyo. The hotel itself is great, and the area around it is fairly residential, but offers some amazing restaurants like Danta. A five minute walk to Shinagawa station means you have access to the entire city, and if you’re feeling adventurous are only an hour long walk to Shibuya, Harajuku and Tokyo proper.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and super helpful from day one. Even if you need to get a taxi, the ladies were there to even run to wave for taxi to see them. Will stay there again, clean and odorless.
Stayed 2 nights in Mar 2024

8/10 Good

Leo

Stayed 1 night in Mar 2024

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great, I would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Jodi

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and luxurious property. Great views. Friendly and polite staff. Generous with the in-room amenities. Offers in room massages that was fantastic after a long day exploring Tokyo.
Stayed 3 nights in Mar 2024

8/10 Good

Katsue

Liked: Staff & service
Service was excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Sangeeta, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, lit up at night.
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 15 minutes walk to Takanawadai station or Shinagawa station. Beautiful Gardens with Fish Pond, very helpful staff, would come again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Korbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Jan 2024

8/10 Good

Orlando, Miami Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the room was a little old/ragged, nothing major but still felt like it should be better for a 4 star hotel.
Stayed 1 night in Feb 2024

8/10 Good

jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Excellent view of the city. Very helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Stayed 4 nights in Feb 2024

10/10 Excellent

Kenichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Vicki

Travelled with family
Stayed 4 nights in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was absolutely wonderful and the staff was incredibly helpful as well. I would NOT recommend the in room massage service as it was the worst massage I’ve ever received. Lots of poking in areas that was not actually a muscle. If you avoid the massage everything is great! I shipped my heavy luggage to my next hotel that was far away. Just keep in mind it takes a day to get to the destination.
Stayed 4 nights in Feb 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Donald, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 4 nights in Feb 2024