Reception

Reviews of APA Hotel Shinjuku Gyoemmae

3 out of 5
APA Hotel Shinjuku Gyoemmae
2-2-8 Shinjuku, Shinjuku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1009 reviews" "
Rating 8 - Good. 341 out of 1009 reviews" "
Rating 6 - Okay. 124 out of 1009 reviews" "
Rating 4 - Poor. 53 out of 1009 reviews" "
Rating 2 - Terrible. 32 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Super close to the subway. The rooms are a little small but most of the hotels in Tokyo are like that. Great value for that price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close walking distance to the shopping area.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 1 May 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.If you have any opportunity to visit Tokyo, we hope to see you at our hotel again.

6/10 Okay

Gaspar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel rooms are small but comfortable. The location is good. Breakfast is really bad, has no much options.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 1 May 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉. Thank you again for your evaluation. We will make improvements regarding breakfast in the future. Thank you for your valuable feedback.

4/10 Poor

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Yamada/Receptionist on 1 May 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉 and your view. We are truly sorry that we let you down and did not meet your expections. We will try to improve our service for our guests. We hopefully have another opportunity to serve you again.

8/10 Good

Kok Cristal Su

Liked: Amenities
Good location hotel
Stayed 7 nights in Apr 2024
Response from Saito / Receptionist on 29 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location. Our hotel is located near Shinjuku-Gyoemmae station (subway station) only for one minute walk.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay at
Stayed 8 nights in Mar 2024
Response from Saito / Receptionist on 29 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Good

Saron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very well situated with shops, restaurants and a subway station steps away. The sento is a great amenity as well. It was very quiet when I went and very well kept. The room was functional and even though it was small it was still bigger than some of our other stays in Tokyo. Great value.
Stayed 2 nights in Apr 2024
Response from Saito / Receptionist on 29 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location and spa. As you mentioned, our hotel is located near Shinjuku-Gyoemmae station (subway station) only for one minute walk.We provide many kinds of amenity, and you can enjoy the spa from 3 pm to 12 am, and 6 am to 10 am.And we are glad that you understand our functional size of our room.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Ebon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small, but you have everything you need. One block to train station, few blocks to major shopping district, and so many restaurants with three blocks, you won't be at a loss for options.
Stayed 4 nights in Apr 2024
Response from Tamura / Reception on 28 Apr 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are delighted to hear your compliments regarding our location during your stay with us.However, we are very sorry to hear about the inconvenience you experienced regarding the size of your room.APA Hotel provides compact rooms for convenience and functionality.In order for our guests to understand this in advance, we have clearly stated on the Internet that the rooms are 11 square meters. We appreciate your understanding.We hope you will have another opportunity to visit our hotel again.We look forward to welcoming you again.

10/10 Excellent

Junko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met beyond my expectations overall
Stayed 2 nights in Apr 2024
Response from Sato / Receptionist on 27 Apr 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. We are very happy to hear that we were able to meet your expectations. We will continue to strive to be the hotel of choice for our guests.Thank you very much for taking the time in your busy schedule to write this message.We look forward to welcoming you again.

2/10 Terrible

ShuXian

Disliked: Staff & service
Don't answer messages send via Expedia message. Don’t bother trying to address concerns and questions foreigners who stay with them have. I was traveling alone, accidentally booked a room for two for the 1st day. The 2nd day I booked for 1 person and wanted to stay in the same room, without cleaning or amenity refill. They want 3000 yen. Bad service, bad practice !
Stayed 1 night in Apr 2024
Response from Sato / Receptionist on 27 Apr 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. However, we are very sorry that we could not meet your request. Please accept our sincere apologies. Please understand that our cleaning rule is to change the sheets once every 3 nights. We will share this matter with our staff and make every effort to prevent a recurrence.Thank you very much for your valuable feedback.

10/10 Excellent

WINSTON KIEN WAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs were well trained and super helpful. I will definitely book it again for my next trip, thumbs up.
Stayed 7 nights in Apr 2024
Response from Receptionist Sato on 27 Apr 2024
Thank you very much for staying at APA Hotel Shinjuku-Gyoenmae. We are very honored to hear your compliments about our hotel staff. We will continue to strive to provide services that satisfy our guests.Thank you very much for your valuable feedback.

2/10 Terrible

ShuXian

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Receptionist Sato on 27 Apr 2024
Thank you for staying at APA Hotel Shinjuku Gyoenmae. We sincerely look forward to welcoming you again.

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walkable to so many things!
Stayed 2 nights in Apr 2024
Response from Ouchi / Receptionist on 26 Apr 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive your compliments on our location and all of us at APA Hotel are sincerely pleased to hear that.Thank you very much.We hope that you will use our hotel again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again next time you visit Shinjuku.Thank you very much for your valuable feedback.

8/10 Good

Oliver

Stayed 3 nights in Apr 2024
Response from Receptionist Sato on 27 Apr 2024
Thank you for staying at APA Hotel Shinjuku Gyoenmae. We sincerely look forward to welcoming you again.

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As to be expected in Tokyo, the room itself was tiny. We couldn't open our large suitcase unless we put it on the bed lol. Apart from that, it was in a good location. Close to a subway station, 3 convenience stores were within 2 min walk, and in 15 minutes you were in the more popular areas for dining/shopping/etc. The staff were extremely friendly and helpful. Overall a good stay.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 24 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Thank you for your kind review about our staff. We are truly honored to have your warm words and it has been our motivation every time. We believe that there are many more things which we are able to make better, so that we try to improve and provide better service for our valued guests. We will improve our service better to make you satisfied for your next stay.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Tokyo!
Stayed 5 nights in Apr 2024
Response from Sato / Receptionist on 21 Apr 2024
Thank you for staying at APA Hotel Shinjuku Gyoenmae. As you mentioned, our hotel is conveniently located very close to the station. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel, and a 9-minute walk from JR Shinjuku Station (Central East Exit), making it easy to access the city center and very convenient for sightseeing and business.Thank you very much for taking time out of your busy schedule to write this message.We hope that you will visit APA Hotel Shinjuku-Gyoemmae again when you have a chance to visit the Shinjuku area again.

10/10 Excellent

Samantha Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Tamura / Reception on 22 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Jo Kathrina Jimenez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay at if you want something in the heart of the city. Close to everything, staff were very kind and attentive! Will stay here again next time.
Stayed 6 nights in Mar 2024
Response from Saito / Receptionist on 19 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location and staff's service. Our hotel is located near Shinjuku-Gyoemmae station only for one minute walk.And we are really honored to have such words from you about our staff's service.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

6/10 Okay

Ginny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient. Walkable distance from public transportation. The room was clean and the staff friendly. Do beware though, the room is very small. For two people it’s cramped, the bathroom and shower are also very small and with two pieces of luggage it was hard to maneuver around the room and each other. On our last night the hotel also shut down the central air conditioning to the entire building. Our room became hot and we were told to open the window because we had no way on turning the air back on ourselves and the staff wouldn’t do it. That’s never something I’ve experienced at a hotel!
Response from Yamada/Receptionist on 18 Apr 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.As we provide all room functional and compact, each APA HOTEL is able to save the energy, and as our efforts and the guests' cooperation, we have succeeded to reduce the environmental burden for each guest. Also the carbon dioxide has been suppressed by one-third.We will improve our service better to make you satisfied for your next stay.Thank you very much for your valuable feedback.

8/10 Good

Kathleen

Travelled with group
Liked: Staff & service
The surrounding neighbourhood was really good, heaps of food options and quite safe. The hotel is slightly older in style. And the rooms are VERY small. But all in all, convenient and easy for a quick stay.
Stayed 6 nights in Apr 2024
Response from Yamada/Receptionist on 18 Apr 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.As we provide all room functional and compact, each APA HOTEL is able to save the energy, and as our efforts and the guests' cooperation, we have succeeded to reduce the environmental burden for each guest. Also the carbon dioxide has been suppressed by one-third.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Saito / Receptionist on 19 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

4/10 Poor

Rungsikul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I feel like stay in an RV hotel. The room is too small for two people. You can not walk inside the room with two person unless one of you have to jump on the bed and let the other walk in. I chose this hotel because it's next to Shinjuku Gyoen cherry blossom National Park, very convenient just behind the hotel.
Stayed 2 nights in Apr 2024
Response from Yamada/Receptionist on 18 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Rooms that APA HOTEL provides are simply compact, and it's been placed the emphasis on functionality. As we have informed each room has 11 square meters on the internet beforehand, our valued guests are able to acknowledge about the details. Thank you for your understanding.Thank you very much for your valuable feedback.

10/10 Excellent

Jorge, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. It was very close to public transportation. It was also close to great night life and entertainment venues. The room was a bit small so I might upgrade next time. I loved the free onsite onsen/spa - it was a great way to relax after a long day of walking around the city.
Stayed 6 nights in Mar 2024
Response from Tamura / Reception on 17 Apr 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding our hotel's location during your stay with us.As you mentioned, our hotel is well received by many of our guests due to its easy access to the city center.However, we are very sorry for the inconvenience caused by the size of your room.We will make efforts to improve our services based on your valuable feedback.Thank you very much for your valuable feedback.

10/10 Excellent

Helen Chan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good. Staff are very accomodating.
Stayed 4 nights in Apr 2024
Response from Tamura / Reception on 17 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear your compliments about our staff's service during your stay.We will continue to provide services that will satisfy our guests in the future.Thank you very much for your valuable feedback.

8/10 Good

Prihandavin

Liked: Cleanliness, amenities, property conditions & facilities
The room is decently clean. In term of facilities they are decently equipped. There are communal washer dryer for your laundry and a public bath. The rush hour for the elevator is a little much. Staff is polite and friendly. Breakfast buffet is decent if it comes with your booking, otherwise I'd rather eat outside.
Stayed 8 nights in Apr 2024
Response from Yamada/Receptionist on 16 Apr 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.We are very honored to receive your compliments regarding our cleaning and facilities.We will try to improve our service for our guests. We truly look forward to welcoming you back in the near future.

4/10 Poor

Alice

Travelled with partner
Disliked: Property conditions & facilities
Our room was very tiny, and run down. Bits of carpet missing, scuffs all over the walls and wooden dresser chipped. It was clean enough but dusty. It was a very good location and we spent everyday out all day and evening exploring, the transport links were great from the hotel and the dining options even on the hotel street alone were great. I think for the price point in the location it was good - I couldn’t find anything better value. I don’t think I would stay here again though I would just spend more money on a nicer hotel. There is a dumpling restaurant just opposite the hotel which does amazing food !
Stayed 5 nights in Apr 2024
Response from Tamura / Reception on 15 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear that you were satisfied with our hotel's location.As you mentioned, it is very close to the station, which is very convenient. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel, making it easy to access the city center and very convenient for sightseeing and business.However, we sincerely apologize for any inconvenience caused by the size of your room during your stay.We have prepared compact rooms for the convenience and functionality of our guests.In order for our guests to understand this in advance, we clearly state on the Internet that the rooms are 11 square meters in size. We appreciate your understanding.Thank you very much for your valuable feedback.

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area, super convenient to stay at if it’s your first time in Tokyo.
Stayed 3 nights in Mar 2024
Response from Tamura / Reception on 15 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear that you were satisfied with our hotel's location.As you mentioned, it is very close to the station, which is very convenient. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel, making it easy to access the city center and very convenient for sightseeing and business.We will continue to make every effort to satisfy our guests.Thank you very much for your valuable feedback.

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Tamura / Reception on 15 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We truly appreciate your warm review, we were honored to have you at our hotel. We hopefully serve you again in the near future.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was the smallest and one of the most expensive I've ever booked and they have terrible pillows. Shinjuku is amazing though.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 13 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉 and your view. We are truly sorry that we let you down and did not meet your expections. We will try to improve our service for our guests. We hopefully have another opportunity to serve you again.

8/10 Good

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, easily walkable to station and park. Rooms were small but clean. Staff was nice
Stayed 2 nights in Mar 2024
Response from Yamada/Receptionist on 13 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to restaurants and convenience stores that make Japan unique. Easy walking distance to metro stations and Shinjuku shopping. The Shinjuku Gyoen Natural Garden located behind the hotel was the highlight of this trip. The cherry blossom trees here in full bloom. I could have spent several hours here.
Stayed 3 nights in Apr 2024
Response from Saito / Receptionist on 19 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location. Our hotel is located near Shinjuku-Gyoemmae station only for one minute walk.And you can also walk to Shinjuku-Gyoen national park. As you mentioned, you can enjoy cherry blossoms in spring.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many places to eat, we walked or took the train easily from here. Small rooms but efficient layout.
Stayed 5 nights in Mar 2024
Response from Tamura / Reception on 12 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to have received your compliments regarding the location of our hotel during your stay.However, we are very sorry to hear that you were not satisfied with the size of your room.APA Hotel provides compact rooms for convenience and functionality.In order for our guests to understand this in advance, we clearly state the room size as 11 square meters even on the Internet. We appreciate your understanding in advance.All of our staff will continue to make every effort to satisfy our guests in the future.Thank you very much for your valuable feedback.

10/10 Excellent

filip

fantastic
Stayed 3 nights in Apr 2024
Response from Yamada/Receptionist on 16 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

6/10 Okay

Alex

Liked: Staff & service
A mid-level hotel with a small but comfortable room. Out of the central crowds of Shinjuku, so it was peaceful and very walkable to the trains and the gardens. Also, all sorts of food and shopping options were very close, as well. The staff was mostly very helpful and were dilligent and careful helping me check in my bags when I had to wait. TV had some English and free on demand video, as well. I did not try the bath. Thank you for a nice experience my first time in Japan.
Stayed 4 nights in Mar 2024
Response from Ouchi / Receptionist on 11 Apr 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive your compliments on our staff's service.Thank you very much.We hope you will visit us again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

8/10 Good

Hong tsue

Stayed 1 night in Mar 2024
Response from Tamura / Reception on 30 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ouchi / Receptionist on 11 Apr 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA Hotel are very pleased to receive a perfect score from you.Thank you very much.We hope you will visit us again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

8/10 Good

Kimberly

Travelled with family
Disliked: Amenities
in prime location, easy access to everything within 5 minute walk. the room is super small but that’s Japan for you.
Stayed 1 night in Apr 2024
Response from Yamada/Receptionist on 9 Apr 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

6/10 Okay

eduardo

Travelled with partner
Liked: Cleanliness, staff & service
Great area and very convenient. Room was smaller than we were expecting.
Stayed 6 nights in Mar 2024
Response from Ouchi / Receptionist on 8 Apr 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.The guest rooms at APA Hotel are compact in size from an eco-friendly point of view and to allow our guests to do their business while lying down in bed.We thank you very much for your understanding.We are happy to hear that you were satisfied with the other sightseeing activities.Thank you very much for your continued patronage of APA Hotel.Thank you very much for your valuable feedback.

6/10 Okay

Carmen

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 9 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location for Sakura as very close to Shinjuku Gyoen National Garden.
Stayed 8 nights in Mar 2024
Response from Ouchi / Receptionist on 8 Apr 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very happy to hear that you were satisfied with our services.Thank you very much.Next time you come to Shinjuku, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again next time you visit Shinjuku.Thank you very much for your valuable feedback.

10/10 Excellent

Eden

Stayed 6 nights in Mar 2024
Response from Ouchi / Receptionist on 26 Apr 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive a perfect score from you and all of our staff.Thank you very much.We hope that you will use our hotel again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again next time you visit Shinjuku.Thank you very much for your valuable feedback.

8/10 Good

Demarquis

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a positive overall experience at the hotel, especially considering its value for money. The cleanliness of the facilities was noteworthy. However, I do wish the front desk staff, were a little more friendlier . Possible due to a language barrier, which affected their level of attentiveness. Nonetheless, I want to express my appreciation for the exceptional service provided by the restaurant staff, whose warmth and professionalism greatly enhanced my stay.
Stayed 2 nights in Mar 2024
Response from Okuhara / Receptionist on 7 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you were satisfied with the guest room facilities. However, we are very sorry that we could not meet your expectations regarding the staff's guidance. We will share your comments with our staff and make improvements. We will continue to make every effort to improve our services to satisfy our guests, and we look forward to welcoming you again.

6/10 Okay

Nasrin

Travelled with family
Very small rooms and not as nice as other APA hotels.
Stayed 4 nights in Mar 2024
Response from Yamada/Receptionist on 5 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We apologize for not being able to satisfy you during your staying.We will improve our service better to make you satisfied for your next stay.We hope to see you soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apa Shinjuku Gyoemmae is a wonderful home base when visiting Tokyo. Apa Gyoemmae is centrally located within a block of the Shinjuku Gyoemmae train station and the stunning Shinjuku Gyoen park, and within a short walk of Shinjuku's Golden Gai / "Red Light" district, an incredible bar/nightlife district, as well as the central Shinjuku station. Apa Gyoenmae's amenities are top notch, and their service staff is very attentive to the needs of customers.
Stayed 3 nights in Mar 2024
Response from Yamada/Receptionist on 5 Apr 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.What a great feedback we have received, and thank you very much for your valuable comments.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We will improve our service better to make you satisfied for your next stay.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Peng Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
hank you very much for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 among all other hotels.Thank you very much for your high evaluation.Next time you visit Shinjuku again, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

8/10 Good

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good place to stay. Clean and convenient. If you are a westerner, you might have trouble with your luggage and the limited space available. While the bed was a good size and comfortable it was a little inconvenient to have only one side to be able to get into bed. But the staff was wonderful, great location and very clean.
Stayed 3 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
Thank you very much for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 among all other hotels.Except for the inconvenience of the beds, we are very pleased to receive your compliments and all of us at APA Hotel are sincerely pleased.Thank you very much.Next time you visit Shinjuku again, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms, noisy, only two elevators
Stayed 5 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
Thank you very much for choosing to stay at APA Hotel〈SHIN〉 among all other hotels.First of all, APA Hotel's guest rooms are compactly built from the viewpoint of eco-friendliness and to provide guests with sufficient space for sleeping and sleeping.We thank you for your kind understanding.Also, please be aware that the elevators are sometimes crowded.We are sorry to hear that you felt that the room was too noisy, and we sincerely apologize for your discomfort.We will take your comments to heart and make improvements to further improve our services.Thank you very much for your valuable feedback.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly. The rooms had plenty of accommodations and I was comfortable my whole stay. The staff will clean your room every three days regardless of whether or not you display the sign requesting they skip your room for the day, so it was good to have clean sheets and towels during my stay.
Stayed 5 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
Thank you very much for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 among all other hotels.We are very pleased to receive your compliments on various aspects of our hotel and all of us at APA are sincerely pleased.We hope that you will visit us again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a great spot and very clean.
Stayed 3 nights in Mar 2024
Response from Tamura / Reception on 2 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding the location of our hotel during your stay.As you mentioned, our hotel is very conveniently located near the station. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel and provides easy access to the city center, making it very convenient for both sightseeing and business.We look forward to welcoming you to our hotel again.All of our staff look forward to welcoming you again.

4/10 Poor

Chor ying

Liked: Cleanliness, staff & service
Busy, not easy to take an elevator, the a/c is so cold and it’s centrally managed, you can’t switch cool ac to warm ac, but if you turn off the ac then the room become stuffy and hot.
Stayed 2 nights in Mar 2024
Response from Tamura / Reception on 2 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We are very sorry for any inconvenience caused by the facilities of our hotel during your stay.Although it is difficult to improve the air conditioning immediately, our staff will make every effort to improve our services based on your valuable feedback.Thank you very much for your valuable feedback.