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Reviews of Hotel Cristallo Relais Sure Hotel Collection by Best Western

3 out of 5
Hotel Cristallo Relais Sure Hotel Collection by Best Western
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 64 reviews" "
Rating 8 - Good. 27 out of 64 reviews" "
Rating 6 - Okay. 15 out of 64 reviews" "
Rating 4 - Poor. 5 out of 64 reviews" "
Rating 2 - Terrible. 3 out of 64 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

France

Travelled with partner
Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

8/10 Good

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there. We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.
Stayed 1 night in Mar 2019

10/10 Excellent

Mel, London

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.
Stayed 4 nights in Oct 2018

6/10 Okay

Map, Illinois

We will not stay here again. Located in business area Food was good.
Stayed 6 nights in Jul 2018

2/10 Terrible

Retired, California and Central America

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, should be 1 star.
Awful place. Housekeepers argued with me. They never changed my sheets . 7 night stay. And they cleaned my room about 2 times. I ran out of toilet paper, Gardner had to bring me rolls of paper clean pillowcase, clean towels. My garbage accumulated and management was not concerned. The hotel is difficult and farther than its stated in the ad. Owner Not interested in providing u.s. cell Adapters had to charge cell battery in car parked outside hotel. All staff smoke at hotel door entrance. About 4 toll booths you have to pay round trip on the road. Hotel don’t mention that, they don’t want to give change to pay tolls. Hotel never picked up their tel to give me directions. Even the policemen GPS had difficulty locating this place. It got dark trying to find this place so I parked my car rental on a street and waited until daylight to continue searching. They are no refundable. Too tired to hunt for a new hotel for 1 night. Room hotel dead, no alarms, WiFi yes but no cell battery Chargers adapters. was supposed to stay there for nine nights but nights number eight and nine I move to a hotel closer to the airport because I wanted to leave the country as soon as possible from this bad experience. I expect to get my $500 back into my credit card account from this terrible hotel It is antiquated and it’s in the middle of some factories and farms.
Stayed 9 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean but not friendly staff.
Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.
Stayed 1 night in Jun 2018

2/10 Terrible

m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They dont care about the customer
This hotel does not care. The restaurant is run by crooks. breakfast horrible.
Stayed 1 night in May 2018

8/10 Good

nick, sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017
Response from Gianluca, Receptionist on 28 Nov 2017
Dear Guest, Thank you for your review! Hotel Cristallo Relais

8/10 Good

David, COLORADO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in Tivoli reasonably priced
Modern style hotel in Tivoli easy to find, modern bed & spacious room (for Europe). Reasonable price for high tourist location very close to Hadrians villa. Coffee maker in room, which I like. Only mild criticism is the breakfast was average, no hot food.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This is an excellent hotel. The room was lovely, secure free parking, beautiful pool, excellent restaurant which I recommend for dinner. Staff were very welcoming and bent over backwards to make us feel welcome. There was a small confusion over the cost for breakfast: our paperwork from hotels.com said free breakfast, but the hotel's paperwork from hotels.com said a night's stay only with no breakfast. This was more than we expected for a night's stay by the motorway and excellent value for money.
Stayed 1 night in Jul 2017
Response from Gianluca on 23 Jul 2017
Dear Guest, Thank you for your stay and for your wonderful review. Best Regards Gianluca Deli Front Office Sales Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basic hotel, great restaurant and helpful staff
modern hotel, very nice staff, wonderful restaurant,

8/10 Good

Teresa, Frisco, Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Loved the staff. Very helpful and very focused on Customer service. Front desk and the Restaurant was very accommodating.
Response from General Manager on 18 Oct 2016
Dear Teresa, Thank you for your stay and for your review. Waiting for another stay, i extend my Best Regards Gianluca Deli Front Office Sales Agent

2/10 Terrible

Gianluca

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Old very old
Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Stayed 3 nights in Nov 2023

6/10 Okay

Maria Antonietta

Disliked: Property conditions & facilities, room comfort
Camere da ristrutturare
Stayed 1 night in Jul 2023

6/10 Okay

jean-pierre

Liked: Cleanliness, property conditions & facilities
Goed voor een verblijf op doorreis. Zeker geen vakantiehotel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Anders

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

francisco

Travelled with family
Disliked: Property conditions & facilities, room comfort
Instalaciones totalmente diferentes a las que muestran las fotos, ruidoso.
Stayed 1 night in Sep 2022

10/10 Excellent

farouz

Stayed 1 night in Aug 2022

8/10 Good

Torbjørn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Tiffany

Stayed 1 night in Jul 2022

8/10 Good

Cavattoni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bene in generale. Personale veramente gentile e cortese.
Stayed 1 night in Feb 2022

8/10 Good

FRANCO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale accogliente ed educato. Stanza pulita con una mega tv. Parcheggio disponibile interno struttura, ristorante ottimo. ottimo rapporto qualità/ prezzo
Stayed 1 night in Feb 2022

8/10 Good

Francesco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In buona posizione
Soggiorno confortevole, personale gentile, efficiente e disponibile. Colazione nella norma. Molto comodo il parcheggio, anche coperto.
Stayed 3 nights in Nov 2021
Response from Stella Visconti on 30 Nov 2021
Gentilissimo, La ringraziamo moltissimo per aver voluto condividere la Sua esperienza presso la nostra struttura. Sperando di poter riaverLa ospite per un futuro soggiorno, La salutiamo cordialmente. Stella Visconti

4/10 Poor

Monir Dante

Business traveller
Deludente
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La struttura è piuttosto datata ed è evidente la necessità di una rinnovamento soprattutto per quanto attiene alla insonorizzazione delle camere e ai bagni in cui lo spazio è veramente troppo ridotto. Anche l'arredamento è vermanete minimale. Tuttavia è molto pulito e c'è tutto ciò che serve per un soggiorno tempraneo come il mio. Buono il ristorante . Deludente la colazione ma non si può vfare il buffet a causa del covid.
Stayed 1 night in Nov 2020

6/10 Okay

Dante

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2020

6/10 Okay

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2020

4/10 Poor

Mirko, Italy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Struttura vecchia, non c'era acqua fino a tarda sera
Stayed 2 nights in Jul 2020

6/10 Okay

Michela

Liked: Cleanliness, property conditions & facilities
la struttura di per se è molto bella, camere spaziose e buon servizio di ristorazione, ma le camere sono insonorizzate malissimo, purtroppo la sera che ho alloggiato io in cortile c'era una festa di compleanno con musica e deejay ed era come averli in camera. Peccato perchè il resto è buono
Stayed 1 night in Jun 2020

6/10 Okay

Véronique

Travelled with family
Liked: Cleanliness
Vieillot et peu accueillant
Hôtel sans aucun charme où il ne vaut mieux pas rester plus d'une nuit. Literie moyenne, chambre OK, salle de bain un peu glauque, et petit déjeuner tocard.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Le camere hanno bisogno di manutenzione, La doccia non funziona correttamente, il ristorante è mediocre, l'hotel deve essere aggiornato
Stayed 5 nights in Jun 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Niente colazione negativa. Struttura buona. Buona accoglienza
Stayed 1 night in Feb 2020

8/10 Good

Shinji

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Franco, Padova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Buona posizione per raggiungere anche con mezzi pubblici i luoghi di interesse.arredamento delle camere modesto ma decoroso.Buona la pulizia , cortese il personale.Ben fornito il buffet della colazione. buon rapporto qualita prezzo
Stayed 1 night in Apr 2019

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperienza positiva
Esperienza positiva, location strategica e comodamente accessibile. Estrema cortesia del personale. Ampie stanze e colazione gustosa. Ci tornerò.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etape sympathique
Hotel difficile à trouver!!!! Il n'est pas à TIVOLI même mais à Villa Adrianna. De plus il est situé à trente mètres de la route mais pas d'enseigne Lumineuse assez grande pour le situer. De fait il est légèrement bruyant la zone industrielle environnante l'a rattrapée. Le personnel est très sympathique, la nourriture est bonne Il reste une bonne étape à tarif raisonnable et une bonne adresse
Stayed 1 night in Apr 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toccata e fuga
Effettuato viaggio da solo. Albergo buono, stanza calda e letto comodo. Colazione lascia un po a desiderare
Stayed 1 night in Dec 2018

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service
Buona sistemazione
Ottima cena presso il ristorante convenzionato adiacente all'hotel. Buona la colazione. La camera è un po' spartana e poco accogliente, molto disponibile e gentile il personale.
Stayed 1 night in Aug 2018

8/10 Good

Mauro, Mantova

Liked: Cleanliness, staff & service, room comfort
Hotel situato in zona tranquilla e facilmente raggiungibile dall'autostrada. Comodo parcheggio interno e buon ristorante con piatti interessanti.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
Hotel bom. Nada de excepcional na comida e necessita de transporte para os pontos turísticos da cidade (um pouco afastado).
Stayed 1 night in Jun 2018

8/10 Good

ISABELLE, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit à Tivoli
Accueil sympa et dynamique :) chambre grande propre à proximité de la Villa Adriana idéal pour y être à l ouverture. Piscine à l hôtel petit dej correct
Stayed 1 night in May 2018

8/10 Good

xuemei

Liked: Cleanliness, staff & service, room comfort
自驾游理想住宿。马路对面超市的物价跟国内比，那是大大的美丽。
Stayed 1 night in Feb 2018
Response from Gianluca, Receptionist on 12 Feb 2018
Dear Guest, Thank you for your stay!

8/10 Good

Pasquale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soddisfatto
Il soggiorno e l'accoglienza in Hotel è stato perfetto. La camera pulita e letto comodo, consiglierei comunque all'hotel di sostituire la rubinetteria nel bagno, molto rovinata. Probabilmente era solo la mia camera. Wi-fi perfetta e gratuita. Per quanto riguarda il ristorante dell'hotel devo dire che ho trovato tutto ottimo, si mangia molto bene e prezzi adeguati, personale gentile. Al mio prossimo viaggio sicuramente prenoto presso questo hotel.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto carino. Personale gentilissimo e professionale. Ristorante ottimo
Stayed 1 night in Aug 2017