4/10 Lemah
Alban
Mengembara bersama keluarga
15 Ogo 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We chose this hotel for its unbeatable central location, but sadly, service and comfort did not match the setting. With the exception of one kind and attentive gentleman on the evening shift, most staff seemed indifferent and untrained in hospitality. Our trip was last-minute due to a family emergency, and I needed reliable internet for work. Instead, I was told “we’re under new management” as an excuse for poor Wi-Fi, forcing me to work in the lobby until 2 a.m. local time on confidential matters.
We also booked a double room for our family of four, assuming—like anywhere else in the world—that meant appropriate beds for two adults and two minor children. Instead, the hotel claimed our 13-year-old was “not a minor” under their policy, charged extra, and gave us a room with three single beds. My husband and I had to sleep separately, and our 6-year-old had no proper bed.
It’s heartbreaking that the least welcome I’ve felt in a hotel was here in my birth country. My husband remembers this hotel as the pride of Tirana; now it feels more focused on profit than on guests. The location is great, but I will not return.
Alban
Menginap 4 malam pada Jul 2025