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Reviews of Sleep Inn Tijuana

3 out of 5
Sleep Inn Tijuana
Blvd. Manuel Clouthier y Vía Rápida Ote., Nº 16665, Rio Tijuana 3ra Etapa, Tijuana, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 477 out of 1005 reviews" "
Rating 8 - Good. 250 out of 1005 reviews" "
Rating 6 - Okay. 129 out of 1005 reviews" "
Rating 4 - Poor. 61 out of 1005 reviews" "
Rating 2 - Terrible. 88 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sergio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walls need a touch up, mold around windows. Tv sound is really bad, no fridge no microwave, good staff and breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing spectacular but was a pleasant stay
Stayed 1 night in Apr 2024

8/10 Good

Adam

None thank you
Stayed 1 night in Feb 2024
Response from Sleep inn Tijuana on 25 Apr 2024
Buenas tardes, gracias por su puntuacion, esperamos tenerlo de vuelta pronto.saludos.

2/10 Terrible

ricardo

Disliked: Staff & service
terrible front desk staff
Stayed 1 night in Apr 2024
Response from Sleep inn Tijuana on 19 Apr 2024
Buenos dias, una disculpa por los incovenientes ocasionados,hablaremos con nuestro personal, para mejorar nuestros procesos.

10/10 Excellent

María Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar muy limpio atención muy buena solo pues unos huéspedes molestaron con música y mucho ruido durante parte de la noche pero parte de recepción solucionó definitivamente volveremos
Stayed 1 night in Apr 2024
Response from Sleep inn Tijuana on 15 Apr 2024
Buenas tardes muchas gracias por sus comentarios, esperamos tenerla de vuelta pronto.SALUDOS

4/10 Poor

Joel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
it does not feel private as you ca hear everything from the other rooms. I will not recommend this hotel to anyone. there's other cheaper hotels that block the sounds from the outside much better. terrible experience.
Stayed 3 nights in Apr 2024
Response from Sleep inn Tijuana on 12 Apr 2024
Agradecemos su puntuacion y comenatrio, trabajaremos para mejorar, que tenga buen dia.

2/10 Terrible

CESAR, Indio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee was ok, very noisy, dirty, bad service worst hotel I’ve been
Stayed 1 night in Apr 2024
Response from Sleep Inn Tijuana on 8 Apr 2024
Buenos dias,una disculpa ante todo, lamentamos que su estancia no halla sido placentera, mejoraremos nuestro servicio.

10/10 Excellent

raul

Stayed 1 night in Apr 2024
Response from Sleep inn Tijuana on 27 Apr 2024
Buenos dias, gracias por su puntuacion, esperamos tenerlo de vuelta pronto, que tenga buen dia.

2/10 Terrible

Claudia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Never answered the phone
Stayed 2 nights in Mar 2024
Response from SLEEP INN TIJUANA on 6 Apr 2024
Buenos dias, gracias por su comentario,mejoraremos en esos aspectos, que tenga buen dia.

8/10 Good

ivan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SLEEP INN TIJUANA on 6 Apr 2024
Buenos dias, gracias por su puntuacion, que tenga buen dia.

10/10 Excellent

Fátima Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SLEEP INN TIJUANA on 6 Apr 2024
Buenos dias, gracias por su puntuacion, que teenga buen dia.

10/10 Excellent

Oscar

Stayed 3 nights in Mar 2024
Response from SLEEP INN TIJUANA on 1 Apr 2024
Buenos dias, gracias por hospedarse con nosotros, gracias por su puntuacion esperamos tenerlo de vuelta pronto.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SLEEP INN TIJUANA on 1 Apr 2024
Buenos dias, gracias por hospedarse con nosotros, gracias por su puntuacion esperamos tenerla de vuelta pronto.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Mar 2024
Response from Sleep inn Tijuana on 22 Mar 2024
Muchas gracias, por su estancia con nosotros esperamos tenerlo de vuelta pronto, saludos, bonito dia.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Sleep inn Tijuana on 22 Mar 2024
Muchas gracias, por su estancia con nosotros esperamos tenerlo de vuelta pronto, saludos, bonito dia.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good, staff always nice and helpful
Stayed 2 nights in Mar 2024
Response from Sleep Inn Tijuana on 18 Mar 2024
Muchas gracias por su preferencia, esperamos tenerl de vuelta

6/10 Okay

Alejandro

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is nice because it is new. However, we were in the building with no elevator. I have a bad knee and it was difficult getting to the 3rd floor. Upon check in around 6:00 we were told our room wasn’t ready. We waited for over 40 minutes. This is frustrating since 3:00 is the stated check-in time.
Stayed 1 night in Mar 2024
Response from Sleep inn Tijuana on 14 Mar 2024
Muchas gracias por su puntuacion, esperamos tenerlo de vuelta pronto. Que tenga bonito dia.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sleep inn Tijuana on 14 Mar 2024
Muchas gracias por su puntuacion, esperamos tenerla de vuelta pronto. Que tenga bonito dia.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place, had a renovation.
Stayed 1 night in Mar 2024
Response from Sleep inn Tijuana on 14 Mar 2024
Muchas gracias por su puntuacion, esperamos tenerlo de vuelta pronto. Que tenga bonito dia.

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sleep inn Tijuana on 14 Mar 2024
Muchas gracias por su puntuacion, esperamos tenerla de vuelta pronto. Que tenga bonito dia.

8/10 Good

Frank

Stayed 2 nights in Feb 2024
Response from Sleep inn Tijuana on 14 Mar 2024
Muchas gracias por su puntuacion, esperamos tenerlo de vuelta pronto. Que tenga bonito dia.

6/10 Okay

Amelia

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sleep Inn Tijuana on 23 Feb 2024
Buenas tardes, gracias por quedarse con nosotros, esperamos tenerla de vuelta pronto, que tenga bonito dia.

6/10 Okay

Napoleon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to clean better those rooms in general. Towels and pillows need to be replaced for new ones or better quality. Thanks
Stayed 1 night in Jan 2024
Response from Sleep Inn Tijuana on 2 Feb 2024
Muchas gracias por su comentario, tomamos mucho en cuenta su opinion, y trabajamos para mejorar nuestro servicio , saludos.

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cold showers. Dirty. Sticky semi-liquid "substance" dried on wall.
Stayed 1 night in Jan 2024
Response from Sleep Inn Tijuana on 2 Feb 2024
Muchas gracias por su comentario, tomamos en cuenta su comentario para mejorar, ofrecerle disculpa por los incovenientes, saludos.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sleep Inn Tijuana on 2 Feb 2024
Muchas gracias por su puntuacion, esperamos tenerlo de vuelta pronto señor, que este muy bien , saludos.

6/10 Okay

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sleep Inn Tijuana on 2 Feb 2024
Muchas gracias por su puntuacion, esperamos tenerlo de vuelta pronto señor, que este muy bien , saludos.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Love it there
Stayed 2 nights in Jan 2024
Response from Sleep Inn Tijuana on 2 Feb 2024
Muchas gracias por su puntuacion, esperamos tenerlo de vuelta pronto señorita, que este muy bien , saludos.

6/10 Okay

Miriam A

Travelled with family
Disliked: Staff & service, property conditions & facilities
The cleaning people is not good. They don’t leave towels and water at the room. And the girl who serve the breakfast the have actitud.they have no respect for the guest. So they need to be respectful.
Stayed 5 nights in Jan 2024
Response from GM on 15 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel sleep inn on 15 Jan 2024
Muchas gracias por su estancia con nosotros, esperamos tenerlo de vuelta pronto.

2/10 Terrible

Rodolfo

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gm on 15 Jan 2024
Buen día, agradecemos sus comentarios, su satisfacción es importante para nosotros, haremos adecuaciones necesarias.saludos cordiales

2/10 Terrible

Katrina

Stayed 1 night in Jan 2024
Response from Gm on 15 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel were very nice
Stayed 2 nights in Dec 2023
Response from Sleep Inn Tijuana on 15 Jan 2024
Muchas gracias por su estancia, es un placer servirle, esperamos tenerla de vuelta pronto.

10/10 Excellent

Elibeth

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Gm on 15 Jan 2024
Buen día, gracias por sus comentarios.saludos cordiales

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Response from Sleep Inn Tijuana on 2 Feb 2024
Muchas gracias por su comentario, esperamos tenerla de vuelta pronto, que este muy bien , saludos.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V(
Easy to get to with GPS We arrive late, and someone was very attentive Security help when we parked the car The rooms are decent for the price, and the breakfast was really good Overall for the price, it was a good place to stay.
Stayed 1 night in Dec 2023
Response from Sleep Inn Tijuana on 15 Jan 2024
Hello, thank you, for your comment.

10/10 Excellent

Joey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sleep Inn Tijuana on 8 Feb 2024
Muchas gracias por su puntuacion, agradecerle su estancia con nosotros esperamos tenerlo de vuelta pronto, que tenga buen dia, saludos.

10/10 Excellent

Joey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sleep Inn Tijuana on 8 Feb 2024
Muchas gracias por su puntuacion, agradecerle su estancia con nosotros esperamos tenerlo de vuelta pronto, que tenga buen dia, saludos.

10/10 Excellent

hector

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sleep Inn Tijuana on 15 Jan 2024
Muchas gracias por supuntuacion, esperamos tenerlo de vuelta pronto, saludos ,bonito dia.

2/10 Terrible

Estefany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room really dirty
Stayed 2 nights in Dec 2023
Response from GM on 20 Dec 2023
Thank you for taking the time to give us yous comments. On behalf of our entire team, I would like to apologize for failing to exceed your expectations

6/10 Okay

Reina

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Una de las habitaciones tenía un olor desagradable,pero se soluciono
Stayed 2 nights in Nov 2023
Response from Sleep Inn Tijuana on 26 Nov 2023
Hola Reina, le agradecemos nos lo hiciera saber en su momento, sus comentarios y peticiones nos ayudan a mejorar y a mantener el margen en nuestro hotel.Que tenga usted un excelente día.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Very quiet Excellent views.
Stayed 1 night in Nov 2023
Response from Ecommerce on 16 Nov 2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo

10/10 Excellent

Orlando, Downey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay with family.
Stayed 1 night in Oct 2023
Response from Ecommerce on 6 Nov 2023
•Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

10/10 Excellent

Manuel

Stayed 1 night in Oct 2023
Response from SLEEP INN TIJUANA on 31 Oct 2023
Le agradecemos su fidelidad y confianza en nuestro hotel, esperamos verlo pronto.

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from SLEEP INN TIJUANA on 29 Nov 2023
¡Gracias Jose! sus comentarios y puntajes son importantes para nosotros, todo es con la finalidad de seguir mejorando

6/10 Okay

Juan manuel

Gracias
Stayed 4 nights in Oct 2023
Response from SLEEP INN TIJUANA on 26 Oct 2023
Muchas gracias por sus comentarios, estos serán de mucha ayuda para mejora de nuestros servicios. Esperamos tenerlos nuevamente con nosotros en un futuro y poder brindarles una mejor atención, excelente día

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good weekend stay
Stayed 3 nights in Oct 2023
Response from SLEEP INN TIJUANA on 26 Oct 2023
Muchas gracias por sus comentarios, estos serán de mucha ayuda para mejora de nuestros servicios. Esperamos tenerlos nuevamente con nosotros en un futuro y poder brindarles una mejor atención, excelente día

6/10 Okay

Salvador

Stayed 1 night in Oct 2023
Response from SLEEP INN TIJUANA on 4 Nov 2023
Muchas gracias por sus comentarios, estos serán de mucha ayuda para mejora de nuestros servicios. Esperamos tenerlos nuevamente con nosotros en un futuro y poder brindarles una mejor atención, excelente día

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from SLEEP INN TIJUANA on 26 Oct 2023
Muchas gracias por sus comentarios, estos serán de mucha ayuda para mejora de nuestros servicios. Esperamos tenerlos nuevamente con nosotros en un futuro y poder brindarles una mejor atención, excelente día

6/10 Okay

jose

Stayed 1 night in Oct 2023
Response from SLEEP INN TIJUANA on 31 Oct 2023
Hola Jose, esperamos que su estadía no haya sido del todo mala, cualquier consejo estamos abiertos las 2hrs del día en el hotel, esperamos contar con su confianza nuevamente para otro hospedaje.

10/10 Excellent

Armando

Stayed 1 night in Oct 2023
Response from SLEEP INN TIJUANA on 31 Oct 2023
Hola Armando, le agradecemos su confianza y buenos comentarios, esperamos verlo pronto, cualquier cuestión es bienvenido.