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Reviews of Hotel Suites Royal

2.5 out of 5
Hotel Suites Royal
Blvd. Cuauhtemoc Sur Pte., No. 2635 col. Davila, Tijuana, BC

Reviews

7.2

Good

Rating 10 - Excellent. 44 out of 127 reviews" "
Rating 8 - Good. 31 out of 127 reviews" "
Rating 6 - Okay. 19 out of 127 reviews" "
Rating 4 - Poor. 11 out of 127 reviews" "
Rating 2 - Terrible. 22 out of 127 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the Right Way Very Convenient to the Center City
Stayed 1 night in Mar 2024
Response from Hotel Suites Royal on 17 Apr 2024
Thank you for your comment, we are happy to serve you.

10/10 Excellent

Hollywoodz Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!!
Stayed 1 night in Mar 2024
Response from Hotel Suite Royal on 5 Mar 2024
Gracias por dejarnos su comentario, estuvimos encantados de atenderle.

10/10 Excellent

Cristhian

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They are doing a remodeling the rooms so it was too noisy
Stayed 2 nights in Feb 2024
Response from Hotel Suites Royal on 1 Mar 2024
Lamentamos que no disfrutaras al máximo de tu estadía. Intentaremos resolver el problema señalado. Gracias por notificarnos.

4/10 Poor

Alejandro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sticky floor carpeting, no hot water, no heating in the room and poor lighting, definitely no breakfast included. Safe, fairly well located, clean sheets and comfortable bed for a night’s sleep.
Stayed 1 night in Feb 2024
Response from Hotel Suites Royal on 21 Feb 2024
Gracias por dejarnos su comentario, su opinión es muy importante para nosotros, trabajaremos en los puntos señalados, que tenga un excelente día!

2/10 Terrible

Nancy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Student
Thai hotel had no furniture just a bed that’s it. No where to stored my clothes etc. No AC or heater, that places was so cold I had to sleep with 3 jackets. Not ideal for the price.
Stayed 1 night in Feb 2024
Response from Hotel Suites Royal on 13 Feb 2024
Lamentamos mucho que la estadía no haya sido de su agrado; Le agradecemos su comentario y trabajaremos en lo señalado. ¡Que pase una linda tarde!

4/10 Poor

Todd

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It was 42 degrees at night. There was no heating. We shivered all night.
Stayed 1 night in Jan 2024
Response from Hotel Suites Royal on 14 Jan 2024
Gracias por dejarnos su comentario, cada uno de ellos es muy importante para nosotros, trabajaremos con el punto señalado.Buen día!

2/10 Terrible

CESAR, kennewick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water from shower gets stack for long time. Toiles Water don't have any pressure at all. too Much Noise from rooms around.
Stayed 3 nights in Dec 2023
Response from Hotel Suites Royal on 29 Dec 2023
Lamentamos mucho que su estadía no haya sido de su total agrado, trabajaremos en los puntos señalados, y muchas gracias por dejarnos su comentario. Que tenga un buen día!

8/10 Good

Maria Esther

Stayed 1 night in Dec 2023
Response from Hotel Suites Royal on 15 Jan 2024
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable room. Nice size smart tv.
Stayed 1 night in Dec 2023
Response from Hotel Suites Royal on 15 Dec 2023
Gracias por dejarnos su comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo por nuestras instalaciones. Excelente tarde!

6/10 Okay

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service
First time stay. Right across the street front palacio azteca
Stayed 1 night in Nov 2023
Response from Hotel Suites Royal on 9 Nov 2023
Thank you for leaving us your comment, come back soon!

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Suites Royal on 17 Oct 2023
Gracias por dejarnos su comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo en nuestras instalaciones.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Esko, Tampere

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2023
Response from Hotel Suites Royal on 26 May 2023
Thank you for your comment, we hope to see you again at our facilities.

8/10 Good

HENRY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice place with lots of potential
Suites Royal is a nice and convenient hotel for a quick stay in Tijuana if you prefer to be a bit farer from the bustling turisty downtown area. It was currently going through renovations during our stay, and we were lucky to get one of the renovated rooms, but it was lacking additional furniture and storage spaces, still, it was comfortable.
Stayed 3 nights in May 2023
Response from Hotel Suites Royal on 21 May 2023
Thank you for your comment, we hope to see you again in our facilities.

2/10 Terrible

Mohamed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I’m not coming back again
Customer service very bad Very long 2 days I could not sleep Because Ac make a lot of noise ask for another room nobody care. Outside the hotel is dangerous
Stayed 2 nights in May 2023
Response from Hotel Suites Royal on 14 May 2023
Thank you for leaving us your comment, we regret that your stay was not to your liking, we will analyze the points indicated.

8/10 Good

Gerardo

Everything was just right
Stayed 1 night in May 2023
Response from Hotel Suites Royal on 9 May 2023
Gracias por dejarnos su excelente comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo en nuestras instalaciones, ¡Que tenga un excelente día!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Suites Royal on 9 May 2023
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Hotel Suites Royal on 21 May 2023
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

6/10 Okay

Bradley

Stayed 1 night in Apr 2023
Response from Hotel Suites Royal on 19 Apr 2023
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

10/10 Excellent

Edward

Stayed 1 night in Mar 2023
Response from Hotel Suites Royal on 9 Apr 2023
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

8/10 Good

Eleazar

Stayed 1 night in Mar 2023
Response from Hotel Suites Royal on 2 Apr 2023
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Jan 2023
Response from Hotel Suites Royal on 16 Jan 2023
Gracias por su excelente comentario, estuvimos encantados de atenderle y esperamos verlo de nuevo en nuestras instalaciones, muchas gracias.

2/10 Terrible

Muhammet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel stuff not friendly and don't know any English. Even one words. Also the room was so cold and there not heater. I wouldn't go this hotel again. and I am not recommended this place.
Response from Hotel Suites Royal on 12 Jan 2023
Thank you for leaving us your comment; each of them is important to us, it inspires us to improve our services.

6/10 Okay

Julia

2/10 Terrible

Brian, Sacramento

Stayed 2 nights in Dec 2022

10/10 Excellent

Rocio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el cuarto que me toco muy limpio y el personal muy amable
Response from Hotel Suites Royal on 8 Dec 2022
Gracias por dejarnos su excelente comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo en nuestras instalaciones, ¡Que tenga un excelente día!

6/10 Okay

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold shower
Water took too long to get BARELY warm and didn't stay warm long
Stayed 1 night in Nov 2022
Response from Hotel Suites Royal on 30 Nov 2022
Gracias por dejarnos su comentario, estaremos trabajando en mejorar el punto señalado, buenas tardes.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and secure
Stayed 1 night in Nov 2022
Response from Hotel Suites Royal on 15 Nov 2022
Gracias por dejarnos su comentario, estuvimos encantados de atenderle. ¡Esteramos verlo de nuevo, buen viaje!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at.
It was a great stay for the price
Stayed 1 night in Nov 2022
Response from Hotel Suites Royal on 14 Nov 2022
Gracias por dejarnos su excelente comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo en nuestras instalaciones, ¡Que tenga un excelente día!

10/10 Excellent

Jose

Business traveller
Liked: Staff & service
Clean and nice.
Stayed 1 night in Nov 2022
Response from Hotel Suites Royal on 14 Nov 2022
Gracias por dejarnos su excelente comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo en nuestras instalaciones, ¡Que tenga un excelente día!

6/10 Okay

MARCO

Stayed 1 night in Sep 2022
Response from Hotel Suites Royal on 14 Sept 2022
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

8/10 Good

Lee

Liked: Staff & service
Two nights
The hotel was good but overpriced. They didn't have ice machine.
Stayed 2 nights in Aug 2022
Response from Hotel Suites Royal on 11 Aug 2022
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

10/10 Excellent

Omar Isrrael

Stayed 1 night in Jul 2022

2/10 Terrible

Lidia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2022
Response from Hotel Suites Royal on 26 Jul 2022
Lamentamos mucho que la estadía no haya sido de su agrado; Le agradecemos su comentario y ojalá nos pudiera compartir que fue lo que no le agradó, para así mejorar nuestro servicio. ¡Que pase una linda tarde!

2/10 Terrible

Ramon

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the worse place that I have been in my life, bathroom floating the carpet super dirty.
Stayed 2 nights in Jul 2022
Response from Hotel Suites Royal on 15 Jul 2022
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

4/10 Poor

Enrique

Disliked: Amenities, property conditions & facilities
Hold carpet with hole in carpet
Stayed 1 night in Jun 2022
Response from Hotel Suites Royal on 15 Jul 2022
Gracias por dejarnos su comentario; cada uno de ellos es importante para nosotros nos inspira a mejorar nuestros servicios. ¡Que tenga un excelente día!

2/10 Terrible

Juan

Disliked: Staff & service, amenities, property conditions & facilities
Ditty
Stayed 3 nights in Jun 2022
Response from Hotel Suites Royal on 15 Jul 2022
Lamentamos mucho que la estadía no haya sido de su agrado; Le agradecemos su comentario y ojalá nos pudiera compartir que fue lo que no le agradó, para así mejorar nuestro servicio. ¡Que pase una linda tarde!

4/10 Poor

JOSE

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jose Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen motel-hotel con habitaciones muy bien armadas y buen servicio. El staff fue super amigable.
Stayed 2 nights in Jun 2022
Response from Hotel Suites Royal on 16 Jun 2022
Gracias por dejarnos su excelente comentario, estuvimos encantados de atenderle. Esperamos verlo de nuevo en nuestras instalaciones, ¡Que tenga un excelente día!

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service
close to food services, tacos shops and restaurant.
Stayed 2 nights in May 2022
Response from Hotel Suites Royal on 13 Jun 2022
Thank you for leaving us your excellent comment, we loved serving you. We hope to see you again in our facilities, have a great day!

10/10 Excellent

Khoren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

6/10 Okay

Dulce

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
If you're looking for a place to sleep without the commodities of a fancy hotel you're okay here. But if you're looking for perks and to spend time at the hotel look somewhere because is terrible.
Stayed 1 night in Apr 2022
Response from Hotel Suites Royal on 3 May 2022
Thank you for your comment, we are sorry that your stay was not the best. Every day we try to offer the best service.

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Apr 2022
Response from Hotel Suites Royal on 30 Apr 2022
Thank you for leaving us your comment, we loved serving you. We hope to see you again in our facilities.

8/10 Good

Benito

Stayed 1 night in Apr 2022

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities
Very clean, the beed fealt like the mattress was on the floor. Shower did drain and your feet are underwater. No air-conditioning or heater in the unit. Bring your own thick blanket if you want to stay warm. Overall for the price is good.
Stayed 1 night in Apr 2022
Response from Hotel Suites Royal on 3 Apr 2022
Thank you for staying at the hotel and leaving us your comment. We work to improve.

10/10 Excellent

Hallie, Billings

Stayed 1 night in Mar 2022

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Big comfy bed with a roof and a door that locks👍 However the bathroom had paint peeling from walls and ceilings, in need of some love or at least damage repair.
Stayed 1 night in Feb 2022
Response from Hotel Suites Royal on 22 Feb 2022
“Thank you very much for leaving us your comment, we will be correcting the points indicated. We hope to see you soon!"

10/10 Excellent

Pedro

Liked: Staff & service
I like the area and convenient location
Stayed 1 night in Feb 2022
Response from Gerencia Hotel Suites Royal on 14 Feb 2022
“Muchas gracias por dejarnos su excelente comentario, estamos encantados de haberle atendido. ¡Esperamos verlo pronto!”

6/10 Okay

Mildred

The place was recommended by my friends from work not a place i would go myself. When i arrived the lady asked me to leave a deposit of $20 which i did.The next morning they send someone to check the room,she came back with the pillow case i slept on with one trace of eyeliner .The hotel charge me $8 for the pillow case. ..
Stayed 1 night in Feb 2022
Response from Gerencia Hotel Suites Royal on 7 Feb 2022
Estimado huésped, De antemano nos disculpamos por su mala experiencia, trabajaremos en cada punto para que esto no vuelva a suceder. . ¡Gracias por su comentario!