Terrace/patio
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Reviews of Hotel Grand One Plaza

3 out of 5
Hotel Grand One Plaza
8269 Calle Emiliano Zapata Zona Centro, Tijuana, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 357 out of 597 reviews" "
Rating 8 - Good. 120 out of 597 reviews" "
Rating 6 - Okay. 45 out of 597 reviews" "
Rating 4 - Poor. 25 out of 597 reviews" "
Rating 2 - Terrible. 50 out of 597 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

nagaraju

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and they speak English
Stayed 1 night in May 2024
Response from GERENTE on 7 May 2024
Thank you for your review!

10/10 Excellent

D'Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GERENTE on 7 May 2024
Muchas gracias por su califcación!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that is a great price.
Stayed 2 nights in May 2024

6/10 Okay

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It is very loud around this area. You cannot rest or nap it’s ok to just come and sleep
Stayed 1 night in May 2024

10/10 Excellent

Shae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GERENTE on 7 May 2024
Muchas gracias por su califcación!

10/10 Excellent

Mario

Liked: Amenities
Excellent!!
Stayed 1 night in Apr 2024
Response from GERENTE on 2 May 2024
Thank you for your review!

2/10 Terrible

Patrick

Travelled with partner
Disliked: Staff & service
I have stayed at this hotel many times in the past without issues. Upon my checkout in April 2024, front desk and cleaning staff tried to gouge me for extra cleaning charges for the pillow case and sheet. Fabricated that they were stained. Basically, a shake down to intimidate me for more money. Will never stay there again because of this issue.
Stayed 1 night in Apr 2024
Response from GERENTE on 5 May 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

10/10 Excellent

john, Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable todos. Sofia Antonio Francisco todos los camareras. Bonita lugar
Stayed 1 night in Apr 2024
Response from GERENTE on 2 May 2024
Muchas gracias por sus comentarios!(:

8/10 Good

Landy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but needed a full body mirror
Stayed 1 night in Mar 2024
Response from GERENTE on 2 May 2024
Thank you for your comments, we will take your opinion into consideration to improve our services.

10/10 Excellent

Evangelina

Business traveller, Travelled with partner
Liked: Amenities
Abitacion muy limpia de buen tamaño, staff amable. La terraza muy linda comida decente. Estuvimos 3 noches. Y Claro que volveríamos a hospedarnos ahí. Todo esta serca farmacias, restaurantes, Entretenimiento. No tuvimos ningún inconveniente con Ruidos.
Stayed 1 night in Apr 2024
Response from Supervisor on 26 Apr 2024
Muchas gracias por sus comentarios!

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness
Great location virtually on the main strip. The room was clean, nicely decorated and the hotel was easy to get to. We were on the 3rd floor and the noise travelled a lot from downstairs but not enough to bother us due to their "quiet hours policy". Overall very happy with this choice, especially for a tourist! Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GERENTE on 23 Apr 2024
Thank you for your review! we will take your opinion into consideration to improve our services.

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GERENTE on 23 Apr 2024
Gracias por su calificación!

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GERENTE on 22 Apr 2024
Gracias por su calificación!

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Places to eat
Stayed 3 nights in Apr 2024
Response from GERENTE on 20 Apr 2024
Thank you for your review!

10/10 Excellent

Andrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best services ever good people
Stayed 1 night in Apr 2024
Response from GERENTE on 20 Apr 2024
Thank you for your comments!

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around
Stayed 1 night in Apr 2024
Response from GERENTE on 20 Apr 2024
Thank you for your review!

10/10 Excellent

Patricia de las mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is wonderful
Stayed 2 nights in Apr 2024
Response from GERENTE on 16 Apr 2024
Thank you for your review!

2/10 Terrible

Mireya

Stayed 1 night in Apr 2024

10/10 Excellent

Roger, Palmdale

Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite and clean., not to expensive. Good price and clean.
Stayed 2 nights in Mar 2024
Response from GERENTE on 16 Apr 2024
Thank you for your review!

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness’s of the room and customer service was great. Walking distance to almost everywhere
Stayed 1 night in Apr 2024
Response from GERENTE on 16 Apr 2024
Thank you for your review!

4/10 Poor

Delmy

Travelled with family, Business traveller
People are in the next room to much noise talking all night long too bad , you can not rest Aldi the sheet in the bed are duty had hair.
Stayed 1 night in Apr 2024
Response from GERENTE on 16 Apr 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

8/10 Good

Guillermo

Stayed 1 night in Apr 2024
Response from GERENTE on 2 May 2024
Gracias por su calificación!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It right in the middle of everything close to everything pharmacies, clubs, restaurants, shopping,etc
Stayed 1 night in Apr 2024
Response from GERENTE on 10 Apr 2024
Thank you so much for your feedback!

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GERENTE on 10 Apr 2024
We are sorry that your stay wasn't the best, could you give us a more detailed review so we can improve our services (:

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay High recommended !!
Stayed 1 night in Apr 2024
Response from GERENTE on 8 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Raul Camacho

Travelled with family
Liked: Amenities
Great
Stayed 3 nights in Mar 2024
Response from GERENTE on 3 Apr 2024
Thanks for your review!

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice and clean, price pretty reasonable, property its old but ok and be ready to pay parking, parking is not free
Stayed 1 night in Mar 2024
Response from GERENTE on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from GERENTE on 20 Apr 2024
Thank you for your rate!

10/10 Excellent

Guillermina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will definitely go back easy access to shops & restaurants, & restaurant on premises all staff were courteous & friendly had a great time there
Stayed 2 nights in Mar 2024
Response from GERENTE on 29 Mar 2024
Thank you for your feedback.

10/10 Excellent

ELVIS, las vegas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GERENTE on 27 Mar 2024
Muchas gracias por su puntuación!

8/10 Good

Savannah

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice staff, fast and easy check in, walking distance to almost everything you need. Unfortunately there was hair on sheets when we pulled back the blankets, and the shower walls and floors are not kept very clean. Cleaning people in the morning were quite noisy. Staff has always been very good during our stays, just mornings are noisy if you are wanting to sleep, you won’t be able to.
Stayed 1 night in Mar 2024
Response from GERENTE on 29 Mar 2024
We reallay apreciate your feedback, we will take care of it.

4/10 Poor

Olga

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GERENTE on 30 Mar 2024
We are sorry to hear that, could you give us a more detailed review so we can improve our services (:

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
I’m so happy about this place and I love it
Stayed 1 night in Mar 2024
Response from GERENTE on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fanny

Stayed 1 night in Mar 2024
Response from GERENTE on 16 Apr 2024
Thank you for your rate!

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was very nice - staff at front desk and housekeeping were very good. Had some great Happy Hour drinks on the rooftop patio and Tony tthe bartender was the highlight of our stay - he was very helpful and funny. Definitely go see him if you stay here. Rooms are modern but some of the fixtures are a bit wonky and need some work. The area around the hotel is not the nicest area but it is very close to all the action on Revolution Avenue if that’s your scene. Good value for the price.
Stayed 1 night in Mar 2024
Response from GERENTE on 23 Mar 2024
Thank you so much for your good comments! Hope to have you back very soon!

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had interactions with front desk, valet ,housekeeping, room service, terrace restaurant , and everyone was friendly!
Stayed 3 nights in Mar 2024
Response from GERENTE on 23 Mar 2024
Thank you for your good comments!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took the hot water a bit long to get hot but otherwise a great place to stay in central tj
Stayed 2 nights in Mar 2024
Response from GERENTE on 23 Mar 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GERENTE on 23 Mar 2024
Gracias por su califiación!

8/10 Good

Arthur, Compton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The music from the nearby club is too loud at night and won't let you sleep until they turn it off at 7 AM.
Stayed 2 nights in Mar 2024
Response from GERENTE on 18 Mar 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't even stay here i got it up the a hole
Stayed 2 nights in Mar 2024
Response from GERENTE on 18 Mar 2024
We are sorry to hear that, could you give us a more detailed review so we can improve our services (:

2/10 Terrible

Shahzad

Stayed 2 nights in Mar 2024
Response from GERENTE on 6 Apr 2024
We are sorry that your stay wasn't the best, could you give us a more detailed review so we can improve our services (:

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Looks great and amazing room
Stayed 1 night in Mar 2024
Response from GERENTE on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GERENTE on 18 Mar 2024
Gracias por hospedarse con nosotros!

8/10 Good

Heather

The loud music from the club across the street made sleeping difficult. The price, location, and staff were great.
Stayed 1 night in Mar 2024
Response from GERENTE on 18 Mar 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless and comfortable. Great food on rooftop with gorgeous view. Quiet, safe, convenient to all. Stayed before and will stay here again next trip to TJ. Highly recommend
Stayed 1 night in Feb 2024
Response from GERENTE on 2 Mar 2024
Thank you so much for your good comments! Hope to have you back very soon!

10/10 Excellent

MAX JOAO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
localización y servicios proporcionados de calidad
Stayed 9 nights in Feb 2024
Response from GERENTE on 29 Feb 2024
Buenos días Max!Muchas gracias por sus comentarios. Esperamos que regrese con nosotros.Tenga un excelente día!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Feb 2024
Response from GERENTE on 27 Feb 2024
Thanks for your review!

10/10 Excellent

Edwin, Palmdale

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GERENTE on 27 Feb 2024
Muchas gracias Edwin! Esperamos ser su primera opción para su próxima estancia. Tenga un excelente día!