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Reviews of Clos St Eloi, The Originals Relais (Relais du Silence)

4 out of 5
Clos St Eloi, The Originals Relais (Relais du Silence)
49, Avenue Général de Gaulle, Thiers, Puy-de-Dome

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 130 reviews" "
Rating 8 - Good. 52 out of 130 reviews" "
Rating 6 - Okay. 18 out of 130 reviews" "
Rating 4 - Poor. 6 out of 130 reviews" "
Rating 2 - Terrible. 0 out of 130 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly room
The room smelt of bad drains. In fact the whole corridor smelt awful as we were walking to the room. We were so tired from the journey we put up with it and mentioned it at reception when paying. It was met with a shrug of the shoulders, as if it wasn't their problem. Nothing was deducted from the bill, so we paid alot for a really poor experience and shan't be returning. There are considerably better options nearby, cheaper, cleaner and where they have a service mentality. Give this place a wide berth.
Stayed 1 night in Dec 2021
Response from Alain - Owner on 20 Dec 2021
Dear Simon, I have read your remark and I am aware of the problem we had in the last few days. In fact, the city service told us that it had a problem with the sewage treatment system and the whole lower part of the city had the same problem. Unfortunately at our level, apart from diffusing an aerosol to reduce this bad smell, we did not have many other solutions. I am very sorry, know that our hotel is certified "Safety first" for hygiene and this smell has nothing to do with the cleanliness of our establishment. Also you made the reservation through an online travel agency who had already paid the room !! Guess this problem will be fixed today and hope to see you again in better condition

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for stopover, great for dinner
Good place for a stopover. The hotel is nice but the distinguishing feature is the restaurant. Had an excellent meal!
Stayed 1 night in Sep 2021

6/10 Okay

Susan

Liked: Room comfort
Okay. Has potential but...
It's really unclear that the location is just off a busy road with lots of supermarkets and strip malls. As a matter of fact there is a big shopping center right across the street. This used to be a former monastery and a "Relais du Silence" which means it should be quiet but we could definitely hear street noise/traffic. It's also not near the center of Thiers at all. I could see that while booking but it's quite far away. - I think they could have been better at quite a few things: The room itself had a toilet that made noise if you didn't re-flush it. The refrigerator wasn't cold AT ALL. The carpet and bathroom definitely need upgrading, a bit old for the carpet and dirty in the grouting and on the wall near the shower. The restaurant really wasn't the best either, especially for being listed in Michelin and overpriced. The reception was just okay. All just okay. Has potential but not sure if they'll ever achieve anything better.
Stayed 2 nights in Jul 2020
Response from Alain - Owner on 13 Jul 2020
One thing from 20'000km away from us you are able to check our position and now if we are in the middle ot the country or in down town. We never said that we are in a quite place with birdy tweets all the day. We are located close a main exit of A89 motorway and due to the fact are located in a place appreciate by commercial center and all business place. Our garden is 15'000 M² and some guest appreciate to be close a motorway exit and some of then would appreciate an authentic and country place. Nothing is wrong on our description it's clear that we are located 1.8km away from exit 29 and few kim away from the center of the city. We received more thant 3500 peoples a year and more than 90% appreciate our restaurant who is Michelin's selected. We could understand that you have expectation that we are not able to fit your request and are not a palace. Best regards

10/10 Excellent

YIU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Gastro break
Nice Hotel with pleasant surroundings, the restaurant is outstanding, but it is not cheap, quality excellent. Nice location for a gastro break, Staff always friendly and helpful
Stayed 1 night in Jul 2019

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
This was more of a 3 Star grade and not 4 Star as advertised. The facilities were of a low standard and hallways had a bad damp smell. Air con did not work. Breakfast options was very limited.
Stayed 1 night in Oct 2018
Response from Alain on 26 Oct 2018
Good morning. Stars are given by the government and not by ourselves

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed one night at this wonderful hotel. After a long day travelling , we were meet by friendly welcoming staff . We sat outside this lovely old building with some spectacular France wine and nibbles. The restaurant was very very nice but most of all the bed was the most comfortable I have slept in weeks, as I have travelled for the past 3 weeks in France. Would recommend this hotel.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Safe didn’t work, heating stopped working during a very cold -5 spell. Limited breakfast selection. When a small dish of scramble eggs was finished kitchen refused to make more. Expensive for what it was.
Stayed 2 nights in Feb 2018

6/10 Okay

Rich, Fareham UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Charmless
Very little charm here! Very functional check in & told that the restaurant was full that evening & we would need to eat elsewhere. The room was fine but that's all we saw of the hotel!!
Stayed 1 night in Aug 2017

6/10 Okay

Sarah, Boston, USA

Disliked: Room comfort
Utterly mundane, several small problems
Unfortunately for this hotel, the hotel we stayed in the night before was magnificent. This is a hotel that could be anywhere in the world. Nondescript. The mini-bar had the usual overpriced items which we didn't bother with. It was a mini-fridge that was NOT cold, so the milk we put in there for coffee the next morning was ruined. There was something wrong in the bathroom plumbing that I reported to the front desk. The shower has one of those great big shower heads, and to use it you move the hand-held part down to the bottom of the water pipe. So. The problem was that the hand-held shower part would not stay where it was put, it rather quickly moved down the pipe. At that point the humongous shower head was supposed to start emitting water, but that did not happen. I had to continually shove the hand-held part back up the pipe only to have it fall back down. Irritating. The hotel is cloistered with a wall that's locked at night, you get a code to get out if you're leaving early. Great if you're paranoid.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & quiet
One night stopover

10/10 Excellent

Noémie

Stayed 1 night in Feb 2024

6/10 Okay

Nicolas

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

PATRICIA

Liked: Cleanliness, staff & service
Nous etions deja venus 6 mois plus tôt, le menu quasi identique, du coup 2 nuits sur place mais 1 seul passage au restaurant nulle envie de remanger la même chose une 3ème fois. Les toilettes terriblement étroits et trop bas, la fenêtre difficilement refermable. Par contre la personne a l'accueil : tres agréable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres agreable rénové avec gout salle de bain top avec tt les produits imaginable litterie de qualite le restaurant est tres tres sympa plats de qualite frais et bien présentés personnel tres agréable tres sypma ptdj se qualite avec charcuterie de qualite saumon ... merci pour xe sejour tres agréable
Stayed 1 night in Nov 2023

6/10 Okay

antony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hôtel propre et confortable, par contre la personne de l’accueil le matin pas franchement agréable ! Dans un 4 étoiles c’est inacceptable. Je ne recommande pas.
Stayed 2 nights in Oct 2023

10/10 Excellent

Éric

Stayed 1 night in Sep 2023

10/10 Excellent

Éric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Helene

Stayed 1 night in Mar 2023

8/10 Good

Laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Déçu
Personnel du matin pour le petit déjeuner et le Check out pas souriant et pas très agréable pour un hôtel ‘ étoiles
Stayed 1 night in Feb 2023

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

cyril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Alain on 30 Nov 2021
Bonjour Philippe et merci pour votre appréciation, au plaisir de vous accueillir prochainement

6/10 Okay

René

Disliked: Property conditions & facilities
Restaurant für Hotelgäste nicht zur Verfügung
Schöne Anlage, ruhig. Aber dass für Hotelgäste keine Plätze im Restaurant zur Verfügung stehen, ist schwer akzeptabel, auch wenn der Manager bemüht war, eine Lösung ausserhalb zu finden. Der Teppich im Zimmer hat sein Ablaufdatum längst erreicht.
Stayed 1 night in Sep 2021

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour une halte détente et repos
Hôtel très agréable, bien situé et calme, chambre fonctionnelle et bien équipée. Facilité de parking appréciée. Un seul regret : le restaurant de l’hôtel affichait complet à mon arrivée (suite à une situation inhabituelle m’a-t-on dit).
Stayed 1 night in Sep 2021
Response from Alain on 11 Sept 2021
Bonjour et merci pour votre commentaire, nous sommes bien désolé de ne pouvoir accueillir tout le monde au restaurant suite à de grosses difficultés pour recruter du personnel Au plaisir de vous accueillir

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel qui est sur la route de nos vacances et Correspond totalement à notre attente...on y va tous les ans...je recommande
Stayed 1 night in Aug 2021

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien on reviendra
très bon accueil personnel très avenant
Stayed 1 night in Aug 2021

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parc agréable, parking tjs libre , personnel accueillant, nous avons bien manger , cuisine soignée , à recommander
Stayed 1 night in Aug 2021
Response from Alain on 9 Aug 2021
Merci pour votre visite

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
le calme
Stayed 1 night in Jul 2021

4/10 Poor

juan pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible a éviter à tout prix !!
Très mauvais accueil, hautain et désagréable !!! Nous arrivons à 20h30 après des heures de route et le gérant nous dit que nous arrivons trop tard pour le restaurant or j’avais téléphoné avant pour être certaine que ce serait encore possible !!! Nous sommes les seuls à être installés à l’intérieur alors que nous sommes 2 et qu’il y a des tables libres en terrasse ! Le service est très lent, le personnel parle fort et manque visiblement d’expérience … Plusieurs clients sont mécontents du service et de la lenteur et vont se plaindre au gérant. Celui-ci leur répond de façon inappropriée déplacée et hausse le ton au lieu d’admettre les faits et de calmer les choses. Horrible soirée ! Clients choqués de la scène ! En ce qui concerne la chambre, elle était sale, défraîchie avec des dégâts dus à l’humidité (voir photos) Je ne recommande pas cet hôtel et changer de gérant serait la meilleure chose !
Stayed 1 night in Jun 2021

8/10 Good

Antoine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from Alain on 7 Jun 2021
Merci et à très vite

6/10 Okay

Catalin

Stayed 1 night in Feb 2021

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Lulu on 19 Feb 2021
Merci pour votre visite, au plaisir de vous accueillir à nouveau

10/10 Excellent

alain

Stayed 2 nights in Jan 2021
Response from Lulu on 19 Feb 2021
Merci pour votre visite, au plaisir de vous accueillir à nouveau

10/10 Excellent

Anais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

fabien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Anette

Liked: Cleanliness, staff & service, room comfort
Fint hotel.
Et fint hotel. Rent, men lidt slidt. Virkelig lækker gourmet restaurant, der er et besøg værd. Super lækker mad og meget venligt og imødekommende personale. God morgenmads-buffet.
Stayed 1 night in Aug 2020

10/10 Excellent

Marielle, Marchampt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse et au calme. Accueil au restaurant de l'hôtel très sympathique , et bonne cuisine
Stayed 1 night in Jul 2020
Response from Alain on 27 Jul 2020
Merci et à bientôt

8/10 Good

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Alain on 27 Jul 2020
Merci et à bientôt

10/10 Excellent

Frédéric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon établissement
Le dimanche avant l'annonce gouvernemental du confinement... Dans l'obligation d'annuler ma deuxième nuit en urgence. Cela laisse des souvenirs!!! Excellent acceuil et service.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hotel est très bien, chambre de taille correcte, propreté et équipement correct, sauf un petit bémol, le radiateur de la salle de bain ne fonctionne pas. Petit déjeuner très bien, calme et grand parking fermé.
Stayed 1 night in Mar 2020

8/10 Good

Sylvie

Travelled with family
Liked: Staff & service
Suite junior. 2 adultes et 1 enfant. Arrivée à 22h30, on entre dans la chambre : 1 lit et un fauteuil. !?! On appelle la réception qui nous informe que c'est à nous de déplier le fauteuil qui est un lit ? Heu, c'est un hôtel 4 étoiles ça? Finalement une personne est venu déplier le fameux fauteuil convertible. Il est quand même dommage que dans un 4 étoiles les parents soient bien traités et que les enfants soient toujours condamnés à camper ! Le petit petit-déjeuner est correct. Une contenant d'œufs brouillés et poitrine grillée, petite pancarte à côté nous laisse espérer mais hélas elle est vide; en fait il n'y en jamais eu le plat est propre sous le couvercle. Plus de pains au chocolat et buffet non réapprovisionné à 9h30. Fin prévue du service à 10h. On est très très loin du 4 étoiles comme par exemple la résidence du vieux port à Marseille. Malgré tout, cela reste un bon hôtel où le silence est bien respecté.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Je pensais que pour un 4 étoiles il y avait plus d'équipements.... Piscines ,sauna, salle de sport... Ou autres activitées il y a un parc et c'est tout... Je n'y retournerai pas.
Stayed 1 night in Jun 2019
Response from Alain - Propriétaire on 30 Dec 2019
Bonjour et merci de votre commentaire qui me surprend fortement. En aucun cas il est indiqué sur la page que vous avez consulté pour la réservation que nous possédons les équipements que vous mentionnez. Les étoiles données à un hôtel ne sont pas à la discrétion du propriétaire mais nécessitent de faire faire un audit par un organisme agréé par l'état et ce questionnaire doit être supérieur à un nombre de points pour rentrer dans chaque niveau d'étoiles. Si Atout France nous a certifié 4* c'est que nous correspondons aux critères de sélection. Il est plutôt recommandé lorsque l'on choisi un hôtel de bien lire la description faite sur le site, cela évite d'être déçu et de donner son opinion alors que l'on se passerait de ce type de commentaire si vous aviez lu auparavant. J'ai bien noté que lors de votre prochain passage vous nous feriez pas l'honneur de vous arrêtez car pas assez bien équipé mais avons beaucoup d'autres atouts pour satisfaire notre clientèle.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lieu bucolique proche sortie autoroute et un très bon restaurant
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Norbert, Mainz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Toilette etwas abgenutzt , Abendessen und Service sehr schön. Reception schien etwas überfordert. Muß man mehrmals fragen, ob man für das Abendessen reserviert hat?
Stayed 1 night in Sep 2019

10/10 Excellent

bergeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sur le chemin du retour ,hors des autoroutes
rapide
Stayed 1 night in Aug 2019

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bel hotel, avec tout le confort souhaiter, literie, sdb, calme nocturne et complexe très agréable avec restaurant et espace vert pour se détendre. adresse à retenir. patricia
Stayed 1 night in Aug 2019