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Reviews of Marsa Malaz Kempinski, The Pearl - Doha

5 out of 5
Marsa Malaz Kempinski, The Pearl - Doha
Costa Malaz bay, The Pearl, Doha

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 326 reviews" "
Rating 8 - Good. 70 out of 326 reviews" "
Rating 6 - Okay. 20 out of 326 reviews" "
Rating 4 - Poor. 13 out of 326 reviews" "
Rating 2 - Terrible. 12 out of 326 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ilyas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the property was fantastic
Stayed 12 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel, really fantastic with great restaurants and amenities, room with sea view and balcony was pretty awesome, very comfortable with everything you needed on hand, the hotel was absolutely spotless and staff were very friendly and helpful, the pool and beach areas were kept to a very high standard just like the rest of the hotel, I can totally recommend the Kempinski and I’m sure we will be back, thanks for some great memories
Stayed 5 nights in Mar 2024
Response from EM Kerolos Habib on 18 Mar 2024
Dear James,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience on your personal Expedia.com blog. It is always a pleasure to read what an exquisite experience our guests had with us and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

ridwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, 11/10. Very good service and very kids friendly. Staff are super friendly and helpful. One of the best hotels i have stayed in :)
Stayed 9 nights in Feb 2024
Response from EM Kerolos Habib on 27 Feb 2024
Dear Ridwan,Greetings from Marsa Malaz Kempinki, The Pearl - Doha and thank you for taking the time to share your experience with us. It is always a pleasure to read what an exquisite experience our guests had with us and thank you for recognizing us to our Expedia readers and to our potential future guests and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

HAROON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer services and facilities for adults and children.
Stayed 3 nights in Feb 2024
Response from EM Kerolos Habib on 18 Feb 2024
Dear Haroon,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us. It is always a pleasure to read what an exquisite experience our guests had with us and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service
-
Stayed 1 night in Feb 2024
Response from EM Kerolos Habib on 4 Feb 2024
Dear Mohamed,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to rate us and I hope to have the opportunity to welcome you back again in the future, here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Harish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and view. Superb staff and service.. Cannot fault the staff in any way.
Stayed 8 nights in Jan 2024
Response from EM Kerolos Habib on 28 Jan 2024
Dear Harsih,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience on your personal blog. It is always a pleasure to read what an exquisite experience our guests had with us and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Christopher, Lynnwood

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. Friendly staff. Walkable to Qanat Quartier.
Stayed 3 nights in Jan 2024
Response from EM Kerolos Habib on 23 Jan 2024
Dear Christopher,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience and wonderful comments with us and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from EM Kerolos Habib on 9 Jan 2024
Dear Jamaal,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from EM Kerolos Habib on 31 Dec 2023
Dear Celia,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to rate your experience with us and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from EM Kerolos Habib on 24 Dec 2023
Dear Stephanie,Greetings from Marsa Malaz Kmepinski, The Pearl - Doha and thank you for taking the time to rate your experience with us. On behalf of the entire team, I look forward to welcoming you back again in the future, here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

MAHMUD

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff!! Real 5 stars hotel!
Stayed 8 nights in Nov 2023
Response from EM Kerolos Habib on 10 Dec 2023
Dear Mahmud,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us on your personal blog. It is always a pleasure to read what an exquisite experience our guests had with us and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

4/10 Poor

Quincy

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from EM Kerolos Habib on 29 Oct 2023
Dear Quincy,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to rate us on your personal Expedia blog. My sincere apologies for not exceeding your expectations on this particular occasion and on behalf of the entire Marsa Malaz team, I hope to have the opportunity to welcoming you back again in the future to rectify the issues and ensure you have an enjoyable stay here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Jihn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from EM Kerolos Habib on 15 Oct 2023
Dear Jihn,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us as well as for taking the time to rate your experience and on behalf of the entire team, I look forward to welcoming you back again in the future for another memorable experience here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Accommodating staff. Nice little touches in a room.
Stayed 3 nights in Sep 2023
Response from EM Kerolos Habib on 18 Sept 2023
Dear Maryna,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us and for taking the time to share your experience on your personal blog. It is always a pleasure to read what a exquisite experience our guests had with us and on behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Tehmina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Sep 2023
Response from EM Kerolos Habib on 4 Sept 2023
Dear Tehmina,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us and for taking the time to share your experience. On behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Christina P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from EM Kerolos Habib on 6 Aug 2023
Dear Christina P,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to rate us, and on behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay experience here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

abdulrahman

Good
Stayed 3 nights in Jul 2023
Response from EM Kerolos Habib on 26 Jul 2023
Dear Abdulrahman,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your recent stay experience with us, an don behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay experience here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Kate

Stayed 2 nights in Jun 2023
Response from EM Kerolos Habib on 30 Jul 2023
Dear Kate,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your rating with us on your personal blog, and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

MAHMUD

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023
Response from EM Kerolos Habib on 25 Jun 2023
Dear Mahmud,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us and for taking the time to rate your experience. On behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

DEENADAYALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat yourself at this mind blowing hotel.
My stay was super amazing. I need to praise and thank Management and the staff for the beyond excellent service. The Management and Staff went out of their way to cater for our every needs. The Manager from South Africa even paid with his own credit card for us to be whisked away to the airport. At breakfast we were met with amazing staff that encouraged us to taste the various dishes. The Chef from Turkey and India were friendly and full of smiles What an amazing experience. I have stayed in many hotels around the world but non- compared to Marza Malaz. Hope to see you soon
Stayed 3 nights in Apr 2023
Response from EM Kerolos Habib on 22 Jun 2023
Dear Deenadayalan,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us and for taking the time to share your experience with us. It is always a pleasure to read what an exquisite experience our guests had with us and very delighted to know that you were pleased with all of our resort's services and facilities and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future for another memorable experience here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Adnan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience. Staff was very polite and helpful too.
Stayed 7 nights in Jun 2023
Response from EM Kerolos Habib on 15 Jun 2023
Dear Adnan,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your exquisite experience with us and for recognizing all of our colleagues and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future for another memorable stay experience.Sincerely yours,

10/10 Excellent

Michel

Stayed 3 nights in Jun 2023
Response from EM Kerolos Habib on 13 Jun 2023
Dear Michel,Thank you for taking the time to rate your exquisite stay experience with us and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from EM Kerolos Habib on 5 Jun 2023
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us and for taking the time to rate your experience with us. On behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay experience.Sincerely yours,

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
The property is situated on a man-made island in the city. As such, there are not many restaurants or shops nearby serving local cuisine. We were told that we could walk to shopping but were not certain how to get there. As such, our stay had a healthy dose of Uber. That said, the food at the hotel was great. So too was the enthusiastic attitude and support of the staff whom we had a chance to meet. No matter the question, the staff always responded with a smile. In particular, I think the efforts of Praneesh, Adnane, Hanna, and Brenda were especially noteworthy. A nice thing about the property is that is it has a beachh. This is a nice feature for those warm Doha days!
Stayed 2 nights in May 2023
Response from EM Kerolos Habib on 28 May 2023
Dear Christopher,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us as well as for taking the time to share your experience on your personal blog. Delighted to read that several of our resort's services and facilities stood out for you and had an overall positive impact on your stay, and thank you for specially recognizing my colleagues Praneesh, Adnane, Hanna and Brenda.On behalf of the entire Marsa Malaz team, I look forward to having the opportunity to welcome you back again in the future for another memorable stay here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Rabia, flushing

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, room and area were top notch.
Stayed 2 nights in May 2023
Response from EM Kerolos Habib on 23 May 2023
Dear Rabia,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your recent stay experience with us. Very delighted to read that you were particularly pleased with the spacious room, the overall resort experience and the high level of service and hospitality, and on behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay experience.Sincerely yours,

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from EM Kerolos Habib on 30 Apr 2023
Dear Mohammed,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to rate your experience with us and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from EM Kerolos Habib on 26 Apr 2023
Dear Andrew,Greetings from Marsa Malaz Kempinski, The Pearl Doha and thank you for taking the time to rate us on your personal Expedia blog. On behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with most friendly and caring staff.
Stayed 9 nights in Apr 2023
Response from EM Kerolos Habib on 15 Apr 2023
Dear Anton,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us on your personal Expedia blog. Very delighted to read you had an exquisite stay and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future for another memorable experience here with us at the Palace, on The Pearl.Sincerely yours,

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely shaded shallow pools for the children and because there are multiple pools you don't feel on top of other people. Lovely beach.
Stayed 2 nights in Apr 2023
Response from EM Kerolos Habib on 13 Apr 2023
Dear Laura,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us on your personal Expedia blog. Very delighted to read you enjoyed the private stretch of pristine beach as well as our outdoor sun-kissed swimming pools and on behalf of the entire team, I look forward to welcoming you back again in the future for another memorable experience. Sincerely yours

10/10 Excellent

Rachel

Stayed 10 nights in Mar 2023
Response from EM Kerolos Habib on 13 Apr 2023
Dear Rachel,Greetings from Marsa Malaz Kempinski The Pearl - Doha and thank you for taking the time to rate your experience with us on your personal Expedia blog. On behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay and very friendly staff, beautiful place to stay in Doha!! Love it!!
Stayed 4 nights in Mar 2023
Response from EM Kerolos Habib on 4 Apr 2023
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us. It is always a pleasure to read what an exquisite stay our guests had with us and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future for another memorable stay here with us at the Palace, on The Pearl.Sincerely yours,

2/10 Terrible

Vipul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel and treatment from staff was so poor also communication with staff was so bad. Did not seem like a Kempiski hotel at all. Would never go back. Attitude from mist of the staff poor service
Stayed 5 nights in Mar 2023
Response from EM Kerolos Habib on 19 Mar 2023
Dear Vipul,Greetings from Marsa Malaz Kempinski, The Pearl - Doha. Thank you for choosing to stay with us and for taking the time to share your valuable comments on your personal Expedia blog. My since apologies for not exceeding your expectations on this particular visit and rest assured that the team at Marsa Malaz and that at all times, is renowned for its hospitality, flexibility and genuine caring so as to always create a feeling of a "home away from home" for every guest and that on every occasion and visit. On behalf of the entire team, I hope to have the opportunity to welcome you back again in the future, here with us at the Palace, on the Pearl.Sincerely yours,

2/10 Terrible

MARIAM AL

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Empty dull dead place. We walked in to an empty mini bar. When you call takes long time to answer and sometimes no one answer in the reception. Price is very high but hotel has no life.
Stayed 1 night in Mar 2023
Response from Karim Tayach Cluster General Manager on 5 Mar 2023
Dear Mariam,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your candid comments on your personal Expedia blog.My sincere apologies for not exceeding your expectations on this particular stay and rest assured that all the points shared have been duly noted and will be shared with our operations team as they will enable us to better anticipate your personal requirements on future stays and ultimately further elevate our personalised level of services.On behalf of the entire Marsa Malaz team, I hope to have the opportunity to welcome you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Hrant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing atmosphere
Stayed 4 nights in Feb 2023
Response from Karim Tayach Cluster General Manager on 3 Mar 2023
Dear Hrant,Thank you for taking the time to share your amazing comments with us and on behalf of the entire Marsa Malaz team I look forward to welcoming you back again in the future.

10/10 Excellent

Hrant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Doha
Stayed 2 nights in Feb 2023
Response from Karim Tayach Cluster General Manager on 3 Mar 2023
Dear Hrant,Greetings from Marsa Malaz Kempinski, The Pearl Doha and thank you for taking the time to share your experience with us. Thank you for also recognising us to our Expedia readers and to our potential future guests and on behalf of the entire team, I look forward to welcoming you back again in the future here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Mubarak, AlRayyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience, it worth for sure
Response from Karim Tayach Cluster General Manager on 15 Jan 2023
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your exquisite experience with us and for recommending us to our Expedia readers as well as our potential future guests. On behalf of the entire Marsa Malaz team, we look forward to welcoming you back again in the future for another memorable stay experience. Sincerely yours,

10/10 Excellent

Adrian, Mosman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and restaurants in the resort. I did find the restaurants in the hotel a bit expensive.
Response from Karim Tayach Cluster General Manager on 9 Jan 2023
Thank you for taking the time to share your wonderful experience with us. Delighted to share that with all the restaurants ensuring to provide the most memorable dining experiences and fulfilling all of our guests cuisine preferences as well as glad to also share that we regularly conduct pricing reviews in the Doha‘s market in order to ensure that we are providing the best value for money to our guests. On behalf of the entire Marsa Malaz team we look forward to welcoming you back again in the future for another memorable stay here at the Palace, on The Pearl.Sincerely yours

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this hotel! From my inital check-in to my check-out. I traveled here on a solo birthday celebration from the US. Upon my entry there were measures to insure safety of the building and its occupants. Security was placed throughout the the lobby and other common areas to make sure everything remained that way as the world cup would be starting the following week. The staff that provided my meals and cleaned up my room ALWAYS went above and beyond. Hand written notes from them and complimentary cake and wine/sangria to help me celebrate was truly special, considerate or thoughtful. Balbina and her staff were amazing, I am truly grateful! I then had the pleasure of recieving a few services from the top rated " Spa by Clarins" with Arista who was meticulous, professional and had such a warm demeanor that I was immediately comfortable. The Renewal Body Polisher and Hot Stone Massage that literally had me feeling renewed, relaxed and rejuvenated my entire trip as I planned the services the morning after I arrived. If I had to add any feedback of critism it would be because it was on an island, transporation to museaums and such are limited so you would need an uber or schedule a transfer with the hotel *which is pricey*. It was suggested to me to walk to the bus to get to the metro. It was hot and i honestly wasn't sure if I was going to right way until I eventually found the bus so I personally wouldn't suggest that. Otherwise, my stay was a 10/10 and I plan to bring family
Stayed 4 nights in Nov 2022
Response from Karim Tayach Cluster General Manager on 28 Nov 2022
Dear Jasmine,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your wonderful comments with us. It is a pleasure to read what an exquisite experience you had at our Palace and rest assured your kind comments and appreciative feedback will be shared with the entire team, and especially with my colleagues Balbina and Arista, and on behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future for another memorable stay experience. Sincerely yours

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staying with wonderful service staff.
The staff were very friendly and helpful. We made some suggestions to them about how to maintain a higher and stable standard of a 5 star hotel. Hope the hotel operations will be better and better!
Nice food in their Japanese restaurant
Stayed 3 nights in Oct 2022
Response from Karim Tayach Cluster General Manager on 23 Oct 2022
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience on your personal Expedia blog. Delighted to read that you were particularly pleased with the service extended to you throughout your stay experience and rest assured your suggestions and thoughts have been duly noted so as to further elevate your experience on future visits. On behalf of the entire Marsa Malaz team , I look forward to welcoming you back again in the future for another memorable stay experience here with us at the Palace, on The Pearl.Sincerely yours,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Karim Tayach Cluster General Manager on 17 Oct 2022
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to rate your experience on your personal blog. On behalf of the entire Marsa Malaz team, I look forward to welcoming you back again in the future for another memorable stay experience here with us at the Palace.Sincerely yours,Karim TayachCluster General Manager

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel 1st class service!
What a fabulous Hotel! Absolute luxury. What made it even better were the staff From the houskepping service to the lifegaurds every member of staff we came into contact with were simply the best. They all contributed to making our holiday memorable Thank you for making our stay the best.
Stayed 5 nights in Sep 2022
Response from Karim Tayach Cluster General Manager on 4 Oct 2022
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to stay with us and for taking the time to share your experience. Very pleased to read that the high level of personalized service, attentiveness, genuine caring and overall hospitality extended to you from each on of our team members really had a positive impact throughout your entire stay experience and rest assured your appreciative feedback and recognition will be shared with all of my colleagues. On behalf of the entire team, I look forward to welcoming you back again in the future for another memorable stay experience.Sincerely yours,

2/10 Terrible

Mohammed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a very bad experience in this hotel
It was a very bad experience the second day there was a bad smell getting out from the bathroom I left the room to let them clean it well when I came back at the night it was more bad than before and I was upset and I already called the reception and they send me somebody to put air freshener and to clean it at 11 PM which I should sleep and I didn’t have the time I went back because the smell was so bad and they said we can move you at the 12:30 AM if you want to another room and I agree but they want to late when I went to sleep because they did not respond to me very fast I left the balcony window open just to feel comfortable and to not let the bad smooth bother me imagine you are in a five Star hotel and they said we are going to give you late check out or one day access to the beach club it happens to me before in a crown plaza which is lower grade then the Kempinski and they offer for me a driver during my trip with a car and they return back to me my money and they let me stay for free
Stayed 2 nights in Sep 2022
Response from Karim Tayach Cluster General Manager on 2 Oct 2022
Dear Mohammed,Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to spend your recent holiday break with us and for taking the time to share your valuable feedback on your personal Hotels.com blog and my sincerest apologies for not exceeding your expectations on this particular stay as rest absolutely assured that the points shared have been duly noted as a thorough inspection has been initiated at your specific unit to find out the root cause of such in order to ultimately do the necessary repairs and maintenance to eliminate such potential reoccurrences in the future and glad to also learn that our team immediately sprung into action and assisted with different alternatives in order to ultimately further elevate your stay experience with us.On behalf of the entire Marsa Malaz team, I look forward to welcome you back again in the near future here with us at the Palace, on The Pearl.Sincerely yours

10/10 Excellent

Fairose

Stayed 2 nights in Aug 2022

10/10 Excellent

Manisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing Hotel. The reception and concierge staff were super friendly, Sanita was a pleasant member of the team who done a wonderful surprise for my Nieces birthday. The catering team were fabulous… head chef catered for all our needs and such a lovely friendly team. Thank you Marsa Malaz Kempinski for everything and making our stay a great one.. Many Thanks Manisha
Stayed 11 nights in Aug 2022
Response from Karim Tayach Cluster General Manager on 30 Aug 2022
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience on your personal blog. Delighted to read you had an exquisite experience at our resort and on behalf of the entire Marsa Malaz team we look forward to welcoming you back again in the future for another memorable staycation.

8/10 Good

Rupesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2022
Response from Karim Tayach Cluster General Manager on 24 Aug 2022
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us. Pleased to read you had an enjoyable stay experience and on behalf of the entire Marsa Malaz team we look forward to welcoming you back again in the future.Sincerely yours,

8/10 Good

Aldo Richard Rubio

Stayed 2 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad to be home......
Despite appearances, luxurious it is not! If you enjoy a hotel that lets in masses of day guests to use the hotel beach and swimming pools like a kids water park then this is the hotel for you. It may be rated as 5 star but you only need to scratch the surface to see how poor the quality of service offered and how dirty and shabby the hotel is. Also beware of your credit card hold when you check in because its not a hold! They debit the whole amount and if you haven't reached that limit you have to wait a fortnight for the difference to be credited back to your card.
Stayed 7 nights in Jul 2022
Response from Karim Tayach Cluster General Manager on 24 Jul 2022
Dear valued customer, Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for choosing to spend your recent holidays with us and for taking the time to share your candid feedback and personal preferences on your social media blog and rest absolutely assured that all the points shared have been duly noted and will be shared with our operational team as they will enable us to better anticipate your personal requirements on future stays and ultimately further elevate our personalized level of services.. On behalf of the entire Marsa Malaz team, I look forward to having the opportunity to welcome you back to the Pearl and to our Palace in the near future. Sincerely yours

10/10 Excellent

Gina, Hollywood

Stayed 3 nights in Jun 2022

10/10 Excellent

Gurpreet Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , staff very friendly and helpful Austin at reception went out of his way to ensure we had a wonderful stay, assisted with restaurant bookings
Stayed 4 nights in May 2022
Response from Karim Tayach Cluster General Manager on 10 Jun 2022
Greetings from Marsa Malaz Kempinski, The Pearl - Doha and thank you for taking the time to share your experience with us. It is always a pleasure to read what an exquisite stay our guests had with us and delighted to read that you appreciated the high level of personalized service that was extended to you by my professional and attentive colleagues and especially Austin. On behalf of the entire team, I look forward welcoming you back again in the future for another memorable stay experience here with us at the Palace.