Hotels near The Met Cloisters

"Friday morning, April 10 there was no hot water. I don't know how long it was out, I just know when I tried to take a shower at about 7:30am there was no hot water. I called the front desk and they were unapologetic and said there was an inspection and nothing they could do. I was given no warning, (maybe I could have showered earlier) and told that they would call me when the hot water was restored. I waited about 30 minutes but had to go, so I wiped myself down with a cold wet wash cloth. When I requested compensation they said no and were unsympathetic. I think it's unacceptable when I paid over $300 per night."

"Clean,"

"I enjoy staying here "

"Yes everything was great."

"the room was clean and comfortable. Breakfast was good and staff was helpful. I would stay there again if I needed ."

"Room was horrible. The sliding bathroom door did not work, so using the bathroom with zero privacy was, again, horrible. The temp in the room was 64 degrees. Nothing we did could change it. So I slept in my jacket and PJ's. Dudes loitering in the front entry way. The block is super filthy. The tissue box had 1 used tissue in it. Just nasty. The additional $175 deposit after fully pre-paying is outrageous along with another $5 for incidentals. Smh. Room was the size of a walk in closet. Bed smelled like it was only sprayed with Febreze. The whole experience was awful. Not to mention the loud music blasting in the restaurant that you are forced to walk thru to get to the elevator while people are partying and eating. Just uncomfortable, inconvenient and again, all the guys hanging out in front of the entry way while being in and out and in and out of the restaurant isn't cool. I am a native NY'er and this was just a super wack experience. Never again!"

"The place was dirty. More like a s** house than a hotel!! I have two small children. I could NOT let them sleep here. I walked in and 10 minutes later checked right out! Oh and staff is HORRIBLE."

"The front desk was absolutely amazing. They went above and beyond to help a mistake we made."

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