Front of property – evening/night

Reviews of ibis Den Haag City Centre

3 out of 5
ibis Den Haag City Centre
Jan Hendrikstraat 10, The Hague

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 1001 reviews" "
Rating 8 - Good. 509 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sudarat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team ibis Den Haag City Centre on 3 May 2024
Dear Sudarat,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Team ibis Den Haag City Centre

8/10 Good

Jasmine

Stayed 1 night in Feb 2024
Response from Team ibis Den Haag City Centre on 22 Mar 2024
Dear Jasmine,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Team ibis Den Haag City Centre

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team ibis Den Haag City Centre on 17 Jan 2024
Dear Carlos,Thank you for letting us know that you enjoyed your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,Team ibis Den Haag City Centre

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with wonderful restaurants, shops and cafes neaby. I would have liked a little more information in the room on the local neighborhood. Also some snacks in the hotel would have been a nice touch.
Stayed 1 night in Jan 2024
Response from Team ibis Den Haag City Centre on 31 Jan 2024
Dear Debbie,Thank you for your recent stay and for taking the time to leave a review.We're thrilled to hear you enjoyed the prime location of our hotel, with its proximity to excellent dining and shopping options. We appreciate your high ratings on room cleanliness and our team's service. Regarding your desire for more local neighborhood information, we take pride in being situated amidst the vibrant heart of the city and aim to provide guests with a comfortable base to explore the surrounding cultural and historical treasures. We do serve some smaller dishes in our bar and besides that some 24-hour snacks.Thank you again for your feedback. We hope to see you again in the future. Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Edsel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was okay, but we have experienced a small problem, by losing our cellular phone. And the help was very limited, the hotel has security cameras, but they weren't very cooperative with this. The parking locations are very far away, at least 4 to 10 minutes. Also, at first I was instructed to park by the hospital, and the instruction wasn't very good, night in an unfamiliar street and dark, the first time you don't know where you are going. Also, we had an issue with how to pay at that parking lot.
Stayed 2 nights in Dec 2023
Response from Team ibis Den Haag City Centre on 31 Jan 2024
Dear Edsel, Thank you for your review.We're delighted to hear that you found our room cleanliness, hotel condition, and service to be excellent, and that you were comfortable during your stay. Our team strives to provide the best experience and it's rewarding to know that these aspects met your expectations. It is regrettable, however, to hear about the difficulty you encountered with the parking instructions and the subsequent payment process. We understand that navigating an unfamiliar area can be challenging, especially at night. Please rest assured that we aim to provide clear and helpful guidance for all our guests. Regarding your lost cellular phone, we apologize if our response did not meet your expectations. We take security very seriously and while we assist as much as possible, there are limitations to what can be done in such situations. We appreciate you bringing these matters to our attention.We do hope that you will return for an improved experience in the future.Kind regards,Team ibis Den Haag City Centre

10/10 Excellent

Rijk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location
Stayed 3 nights in Nov 2023
Response from Team ibis Den Haag City Centre on 29 Nov 2023
Beste Rijk,Hartelijk dank voor deze uitstekende score.Het doet ons deugd te horen dat onze centrale locatie aan uw verwachtingen voldeed. We zijn blij dat u de netheid van onze kamers en de staat van ons hotel als uitstekend heeft ervaren. Uw tevredenheid over de service benadrukt de inzet van ons team om elke gast een onvergetelijk verblijf te bieden. We hebben opgemerkt dat u de kamerfaciliteiten als minder heeft beoordeeld; hoewel sommige kamers geen minibar of kitchenette hebben, bieden onze Premium kamers extra voorzieningen zoals een koelkast en koffie- en theefaciliteiten voor een comfortabel verblijf.Hopelijk tot ziens,Team ibis Den Haag City Centre

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean, stylish, safe and comfortable
Stayed 1 night in Sep 2023
Response from Team ibis Den Haag City Centre on 23 Nov 2023
Dear Matthew,Thank you so much for your positive feedback following your stay.We're delighted to hear that you had a good stay and appreciated our high standards and comfortable rooms.We also take pride in offering stylish accommodations and are glad that these aspects contributed to a pleasant stay for you. Our team is committed to delivering excellent service, and your appreciation for their dedication is truly valued.We look forward to welcoming you again.Best regards,Team ibis Den Haag City Centre

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, good location close to night life and attractions.
Stayed 4 nights in Nov 2023
Response from Team ibis Den Haag City Centre on 23 Nov 2023
Dear Ronald,Thank you for your kind feedback.You've highlighted our hotel's excellent location close to nightlife and attractions, which we're thrilled to hear contributed positively to your stay. We're also pleased to know that you found our rooms to be clean and well-appointed. Our team works diligently to maintain a high standard of cleanliness and comfort, so it's rewarding to see these efforts reflected in your feedback.We've noted your rating on our service and would like to express our sincere apologies for any aspect that did not meet your expectations. Our staff is committed to providing exceptional service, and we regret if we fell short in this regard during your visit. We appreciate your constructive feedback as it helps us to improve our guest experience.Thank you once again for your comments, and we hope to have the opportunity to welcome you back and ensure your next stay is even more pleasant and satisfying.We hope to welcome you back.Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Team ibis Den Haag City Centre on 23 Nov 2023
Dear Jackie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Team ibis Den Haag City Centre

6/10 Okay

Ulrich

Travelled with family
Liked: Cleanliness, staff & service
The hotel is nicely situated at the border of the city center which is 4 min away. Hotel looks nice and clean. However, room i got was very basic with no water heater no coffie maker no nothing. I expected at least that. It has a safekeeping box though
Stayed 1 night in Oct 2023
Response from Team ibis Den Haag City Centre on 25 Oct 2023
Dear Ulrich,Thank you for taking the time to share your feedback.We are glad to hear that you appreciated our convenient location near the city center and found our hotel clean. However, we understand that you were expecting more amenities in your room. We are an Ibis hotel with 3*** facilities for the Standard rooms. Please note that our Premium rooms are equipped with a fridge, Nespresso machine, and other additional amenities for a more comfortable stay. Perhaps a good option for your next visit.We hope to welcome you back. Best wishes,

8/10 Good

Karthik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient- close to grote market. Safe and easy to get around the city
Stayed 1 night in Oct 2023
Response from Team ibis Den Haag City Centre on 17 Oct 2023
Dear Guest,Thank you for such a positive review.We are delighted to hear that you found our location convenient, close to the Grote Markt, and that you felt safe and found it easy to get around the city. Our central location is indeed one of our top positive points, and we are glad it contributed to your enjoyable stay.We appreciate your feedback on the room cleanliness, hotel condition, service, and room amenities. We continuously strive to maintain high standards in all these areas, and your satisfaction is our priority. Thank you once again for your kind words.We look forward to seeing you again in the future.Kind regards,Team ibis Den Haag City Centre

10/10 Excellent

Albertina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Sep 2023
Response from Team ibis Den Haag City Centre on 9 Oct 2023
Dear Albertina,Thanks for this kind review.We are thrilled to hear that you found our hotel's cleanliness and condition to be exceptional. Our team works hard to maintain a high standard of cleanliness and we are glad that it met your expectations. It is also great to know that you were satisfied with our service, as we strive to provide excellent service to all our guests.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.We hope that you will return on another occasion. Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Team ibis Den Haag City Centre on 27 Sept 2023
Goodmorning,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all look forward to seeing you again in the future. Best regards,Team ibis Den Haag City Centre

6/10 Okay

Amit

Stayed 1 night in Aug 2023
Response from Team ibis Den Haag City Centre on 4 Sept 2023
Dear Amit,Thank you for your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Team ibis Den Haag City Centre

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great simple hotel. Only complaint was no hand towels, just 2 bath towels. Friendly staff, held our backpacks after checkout.
Stayed 2 nights in Jul 2023
Response from Team ibis Den Haag City Centre on 1 Aug 2023
Dear John, Thank you for taking the time to review your stay.We are delighted to hear that you found our staff friendly and that our hotel met your needs for a simple stay. We appreciate your kind words and will share them with our team. Regarding the hand towels, we apologize for the inconvenience. Our standard room setup includes two bath towels, but we are always happy to provide additional towels upon request at the reception.We hope to welcome you back. Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Sidney, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and room
Stayed 2 nights in Jul 2023
Response from Team ibis Den Haag City Centre on 13 Jul 2023
Dear Sidney,Thank you for this kind review.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to welcoming you back. Best wishes,Team ibis Den Haag City Centre

8/10 Good

Ruthline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean
Stayed 5 nights in May 2023
Response from Team ibis Den Haag City Centre on 5 Jun 2023
Dear Guest,Thank you for your review.We are glad that you had a pleasant stay with us and appreciated our high standards; your satisfaction is our highest reward.We look forward to welcoming you back. Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Team ibis Den Haag City Centre on 26 May 2023
Dear Terry,Thank you very much for sharing your positive review.It means a lot to know that you appreciated our high standards and comfortable rooms.Wishing you all the best and looking forward to your next visit.Best wishes,Team ibis Den Haag City Centre

6/10 Okay

Sawyer

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Team ibis Den Haag City Centre on 16 May 2023
Dear Sawyer,Thank you for taking the time to share your feedback.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.We hope to have the pleasure of welcoming you again. Kind regards,Team ibis Den Haag City Centre

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Team ibis Den Haag City Centre on 10 May 2023
Dear Ana,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Maria

Stayed 1 night in May 2023
Response from Team ibis Den Haag City Centre on 28 May 2023
Dear Maria,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Joann

Travelled with family
Liked: Staff & service, property conditions & facilities
I like that it was in the center of the city. I will stay again here. Room was clean
Stayed 3 nights in Apr 2023
Response from Team ibis Den Haag City Centre on 3 May 2023
Dear Joann,Thank you for this kind review about your recent visit.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Team ibis Den Haag City Centre

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
really spacious room, comfortable bed. good location, very quiet, i couldn't hear the church bells from my room
Stayed 5 nights in Mar 2023
Response from Team ibis Den Haag City Centre on 26 Mar 2023
Dear Kavita,Thank you for taking the time to let us know your opinion of your recent stay.We are glad to know your time with us was a great experience and that you appreciated our location. Such feedback encourages us to continue to uphold our high standards and quality service.We look forward to welcoming you back.Best wishes,Team ibis Den Haag City Centre

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Team ibis Den Haag City Centre on 22 Feb 2023
Dear Sharon,We appreciate you sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Team ibis Den Haag City Centre

10/10 Excellent

Brendan

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average!
Absolutely fine this hotel, clean, breakfast is good, a better Ibis!
Stayed 2 nights in Nov 2022

10/10 Excellent

Jerzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 4 nights in Nov 2022
Response from Team ibis Den Haag City Centre on 14 Nov 2022
Dear Jerzy,Thank you for this positive feedback.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.We look forward to seeing you again on future occasions.Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Yonatan

Stayed 1 night in Oct 2022
Response from Team ibis Den Haag City Centre on 16 Jan 2023
Dear Yonatan,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

Mousa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very good
Stayed 3 nights in Sep 2022
Response from Team ibis Den Haag City Centre on 10 Oct 2022
Dear Mousa,Thank you for such a positive review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We all hope to have the pleasure of welcoming you back! Best wishes,Team ibis Den Haag City Centre

10/10 Excellent

ROBERT

Stayed 3 nights in Sep 2022
Response from Team ibis Den Haag City Centre on 2 Oct 2022
Dear Robert,Many thanks for this high rating.We are glad we were able to meet all your requirementsThank you again.We look forward to welcoming you again. Best regards,Team ibis Den Haag City Centre

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from Team ibis Den Haag City Centre on 27 Dec 2022
Dear Gary,Thank you for rating your recent stay.We are delighted that everything met your expectations during your stay with us.We look forward to welcoming you back.Kind regards,Team ibis Den Haag City Centre

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of walking to city center of Den Haag and major museums
Stayed 4 nights in Jun 2022

10/10 Excellent

sean

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good bed
Stayed 2 nights in Jun 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straight forward, clean, safe, and close to a tube station.
Stayed 1 night in May 2022

10/10 Excellent

Bhupinder

Stayed 2 nights in May 2022

6/10 Okay

Samia, Seattle

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast was great. Room was rather bare - no coffee, fridge or tissues- and small. Assume it was the eco friendly which is appreciated. Very central location with everything in easy walking distance.
Stayed 6 nights in May 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You're extremely close to restaurants, shopping, gas station, and plenty of bars.
Stayed 8 nights in Apr 2022

8/10 Good

Gustavo, Katy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is great. Closeby to the city centre and to restaurants and shopping malls, a tram station and the train central station
Stayed 3 nights in Apr 2022

2/10 Terrible

Anjali

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a sleep over only
No phone inside the room , couldn't order or request any house keeping or room service The house keeping lady was very nice qnd the room is clean
Stayed 6 nights in Jan 2022

8/10 Good

Roy

Stayed 2 nights in Nov 2021

8/10 Good

Wen Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Javier

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Small rooms with no air conditioning. Bathrooms are prefabricated cabins which feel very cramped. Hotel breakfast is very basic and with hardly any flavor. The plus side the staff is friendly.
Stayed 2 nights in Oct 2021

2/10 Terrible

Michiel, Arlington

Stayed 2 nights in Aug 2021

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in The Hague!
I’ve been to The Hague many times and this was my first time staying at a hotel. This place was really great! The room itself was really nice and big. I had a lot of space to do work and the wifi was excellent. All of the employees are nice and welcoming. The view of The Hague is amazing from the room. I also really liked their policy where they want to save water, be more eco friendly so they incentivize it by letting you know that if you can skip a day of housekeeping, you get a €5 voucher to use at their bar or restaurant. Perfect way to save some money on a meal or enjoy a drink at their bar. I would love to come back to this hotel on my next trip to The Hague.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property here were excellent. They were friendly and well prepared for Corona, with regular cleaning, people masking, sanitizer available and distancing on elevators, etc. They even printed our travel health tests for us on the last day. We saw housekeepers hard at work every day and they were also friendly and helpful. We felt safe and secure and enjoyed the hotel very much, even the bar, which made tasty drinks. The neighborhood outside was a bit funky but it is a city after all. Thank you.
Stayed 3 nights in Aug 2021

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021