Hotel Omni di The Carolinas

"Valet staff was amazing"

"Everything about the property was excellent. Food, amenities, spa, staff, ambiance, location etc were all top notch. Geri at the front desk was absolutely the best. She takes customer service to,the next level. She should definitely be in charge of training."

"We’ve been coming to this resort for several years and it’s the second year we’ve had problems with the room. This year the air conditioning, microwave and tv were not working when we checked into our room. It took maintenance 1.5 hrs to fix the issues and during that time we were not offered to switch rooms. Once complete maintenance left. We went down to the front desk who was aware of the issue and had said nothing during the duration, and the most they offered was to remove the resort fee...