Seasonal outdoor pool
Check availability

Reviews of Tuscany on Thames

4 out of 5
Tuscany on Thames
Jellicoe Crescent (SH 25), Thames

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 102 reviews" "
Rating 8 - Good. 40 out of 102 reviews" "
Rating 6 - Okay. 3 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously clean. Great size room. Just fabulous
Stayed 1 night in Jan 2022
Response from carol on 8 Jan 2022
Thank you very much for the wonderful review

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience of having the separate bedroom and the bed was fantastic, It was a little hot in the unit until we got the AC up to speed. Very nice accessories around the unit and in the bathroom.
Stayed 1 night in Jan 2022
Response from Carol on 5 Jan 2022
Thank you very much for the wonderful review and taking the time to post it. It is also nice to share this information with my team who are the people doing the hard work in the units.

10/10 Excellent

Maribeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay in Tuscany in Thames. The receptionist was very accomodating. Clean room and all our needs where provided.
Stayed 1 night in Dec 2021
Response from Carol on 29 Dec 2021
Thank you very much for the wonderful review and taking the time to post it. I love to be able to pass these comments onto my team.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted warmly and told about the local restaurants that we could try. Room was nice and clean and spacious enough for 3 woman. We used the pool and had a hot soak in our spa bath after doing the Pinnacles walk. Highly recommend this place 😊
Stayed 2 nights in Dec 2021
Response from carol on 20 Dec 2021
Thank you for the awesome review and being wonderful guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect and beautifully clean
Stayed 1 night in Apr 2021
Response from Carol on 28 Apr 2021
Thank you for the wonderful review and taking the time to post it.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Handy position, very clean, beds are comfortable. Welcoming hosts.
Stayed 4 nights in Dec 2020
Response from carol on 10 Jan 2021
Thank you for your wonderful review. We have had a very positive summer of reviews and my team are so happy that we are meeting our clients needs. Beds are all new last year (ha ha, forget it is now 2021).

8/10 Good

CC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whanau Time
Moko loved the spa bath and we were able to keep her amused with wifi access
Stayed 2 nights in Nov 2020
Response from Carol on 15 Dec 2020
Thanks for taking the time to review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Carol on 11 Nov 2020
Thank you very much for the wonderful review. It is always nice to know that you are appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel in Thames, the beds are SO comfy, I literally had the best sleep I’d had in a long time!
Stayed 1 night in Oct 2020
Response from Carol on 3 Nov 2020
Thank you very much for taking the time to review and I am glad we met your expectations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Carol on 15 Jul 2020
Wow, thank you. I am glad you loved our motel

10/10 Excellent

Violet, Huntly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and the little extras in the room were a pleasant surprise.
Stayed 1 night in May 2020
Response from Carol on 2 Jun 2020
Thank you very much for the wonderful review, we appreciate you taking the time to post it.

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really well appointed motel with very friendly and obliging owners. Most comfortable bed ive slept on in a while! 👍
Stayed 1 night in Mar 2020
Response from Carol on 13 Mar 2020
Thank you for the wonderful review, you are awesome and the girls will appreciate the positive feedback.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean and spacious
Stayed 1 night in Feb 2020
Response from Carol on 8 Mar 2020
Wow, thank you for taking the time to review.

2/10 Terrible

Patachi

Disliked: Staff & service, property conditions & facilities, room comfort
This is one of the worst hotel we stayed during our New Zealand journey . Beds are extremely uncomfortable and staff is very rude and racist.
Stayed 1 night in Dec 2018

10/10 Excellent

Paul, Waikato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Staff very helpful and we will go back another time for sure.
Stayed 1 night in Nov 2018
Response from Carol on 26 Nov 2018
Thank you very much for the wonderful review and we are very happy that you enjoyed your stay.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mature Travellers
A good sized room, a comfortable bed, good bathroom and kitchen. The only negative was the busy road at the front of the motel.
Stayed 2 nights in Nov 2018
Response from Carol on 26 Nov 2018
Thanks for taking the time to review. We have done our best with hush glass in the windows and air conditioning so that you can keep the windows shut but unfortunately we can't move the room. I am pleased you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good honest motel in convenient location
This is a conveniently placed motel. A bit noisy from road traffic and the smoking areas outside were annoying. Right outside my door. The rooms are comfortable but the decor is old fashioned and the room smelled a little. Presumably because the windows aren’t shut to keep our cigarette smoke. Service of the rooms was OK but not awesome
Stayed 3 nights in Sep 2018
Response from Carol on 21 Sept 2018
I am not quite sure how to respond to this. As it is an Anonymous review I don't know what unit you were staying in to use as a reference. We don't have a smoking area and guests can smoke anywhere outside and we have seating everywhere. We normally score very highly for the cleanliness of the units and I have not had an óld fashioned' decor comment before. I am a new owner of less than one year and I am doing renovations all the time at the moment but it will be an ongoing process and won't happen immediately.

10/10 Excellent

Wanderlust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Carol on 3 Jun 2018
Wow thank you for the wonderful review.

8/10 Good

Irene, Motueka Nelson

Liked: Staff & service, property conditions & facilities, room comfort
We found it an excellent place to stay and the owner very helpful.Very good layout and felt like home.
Stayed 1 night in Apr 2018
Response from Carol on 17 Apr 2018
Thank you for your review. I am sorry your toilet area was not up to standard, something must have happened on that day in your room. Toilets get cleaned daily whether is is a service or a clean.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great and more than met our needs. Would stay there again.
Response from Cartol on 28 Mar 2018
Thank you very much and we would love to have you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
It's a motel! Expectations should be in line with this. That said, the room was very spacious, it's very clean and the little touches are incredibly well thought out. Everything is very will organised in line with the vastly experienced proprietor who knows exactly what she wants to deliver and delivers it spot on.
Stayed 1 night in Mar 2018
Response from Carol on 22 Mar 2018
Wow, thanks for the wonderful review and I will tell the team about your comments. I have a really good team behind me who make sure the rooms are always up to scratch.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but bad wifi
The hotel was clean and spacious. The only issue was the wifi. The reception desk made a big deal about how we only get 1000MB of data but that was ridiculous. I couldn't get a decent enough signal to even open my mail. And I was right be the office, so I imagine no one gets wifi. Cute town.
Stayed 1 night in Mar 2018
Response from Carol on 24 Mar 2018
We don't usually have a problem with our wi-fi so I am sorry it happened for you. We do only have broadband as fibre has not come to Thames yet. It will be here in a few months. I have only been in this motel for three months and I came from a motel with fibre so I am very excited about getting it here. It will speed things up. You have posted anonymously so I am unable to know who you are to see if we remember doing something to upset you.

8/10 Good

Surya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, convenient location
+ convenient location + friendly + spa in room - slow wifi
Stayed 1 night in Jan 2018
Response from carol on 30 Jan 2018
Thanks for taking the time to post feedback. Our wi fi is broadbank as Coromandel does not have fast speed fibre yet. It is due in the next couple of months. I am a new owner here and I understand the frustration having come from a motel which had fibre. cheers Carol

8/10 Good

kerrt, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Booked as an vernight stay on way to coromandel Peninsula. We had 2 bedroom which was very spacious. Spa bath a much appreciated added extra!
Stayed 1 night in Jan 2018
Response from Carol on 18 Jan 2018
Thank you for your kind review and sorry about the delay in replying. I am a new owner and have just found the reviews

10/10 Excellent

Shulakshana, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Room was very clean and comfortable. Staff was warm and friendly. Spa bath was just amazing. Highly recommend this place. Definitely going back again. Excellent experience :)
Stayed 1 night in Jan 2018
Response from Carol on 18 Jan 2018
Wow, thanks for the great recommendation, sorry about delay in reply. I have only been here one month and just found the reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and friendly. Room was very warm at night. Could benefit from ac as opening windows let in road noise.
Stayed 1 night in Jan 2018
Response from carol on 18 Jan 2018
I am a new owner of one month and I agree with you. I hope to be able to install heat pump/air con by next summer

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
required bed for night so as not to drink and drive so this fitted our needs
Stayed 1 night in Dec 2017
Response from carol on 18 Jan 2018
thanks for taking the time to review

8/10 Good

Tracy, NZ

Liked: Cleanliness, staff & service, property conditions & facilities
PLEASED
Very pleasant people running the motel. the cleanliness was amazing.
Stayed 1 night in Dec 2017
Response from Carol on 18 Jan 2018
I was in my second day of ownership when you stayed. Thank you for the kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming small hotel
Friendly staff, clean updated room. wonderful bed. Our first two nights in New Zealand were perfect in this hotel. Highly recommended.
Stayed 2 nights in Oct 2017
Response from Carol on 18 Jan 2018
Thanks for the wonderful review and apologies for the delay in reply. I am a new owner of one month and have just found the reviews.

8/10 Good

Sam, Aka Aka, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscany on Thames
Spacious, clean, great bathroom, airy, convenient to main street, quiet. Friendly proprietors, very welcoming.
Stayed 1 night in Dec 2017
Response from Lorraine on 7 Dec 2017
Thank you for your kind review. Safe future travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel walking distance to every where.
Owners are fantastic. Helpful and very accomedating. It's on the main road in. So some road noise which is understandable bit it quietens down at night. Recommend to anyone wanting a place to stay in Thames.
Stayed 2 nights in Nov 2017
Response from Lorraine on 7 Dec 2017
Thank you. We are glad you liked our kind of hospitality. Merry Christmas to you.

8/10 Good

Omri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Lorraine on 5 Dec 2017
thank you Merry Christmas.

8/10 Good

Katy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean and comfy motel.
Motel is very comfortable, spacious room and spa bath in modern large bathroom. It was spotlessly clean and nicely furnished. The owner was welcoming and friendly and able to give local recommendations for cafes and restaurants, useful as no meals provided. I would definitely stay there again when in Thames. We used it when visiting nearby Miranda wildlife reserve for bird watching.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hosts, central location, clean room
Booked very late notice on a Saturday night but staff were very welcoming and accomodating. Lovely big room with lots of space. Excellent bathroom with a spa which was a nice treat after travelling all day. Lots of TV channels to choose from. Great restaurant recommendations from staff which was much appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa bath/shower in our room was little high for the knee challenged but otherwise good service and very clean modern room. We overnighted on a Good Friday and paid little more for the room.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Diana, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town
Very nice motel.On the first night had inconsiderate people next door that talked and banged and crashed untill 2am.

4/10 Poor

Margaret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Grumpy!!
Grumpy, man in a singlet(undershirt) who did not even say hello when he came into reception area spoiled our stay here! Rude and unfriendly It was pouring rain and he parked his car under the canopy area at check in so all guest couldn't use it...it was still there in the am. The location is right on the highway and opposite the port loading area. Only restaurants were a drive away in town. Room was clean, nice tub but the bed was not comfortable...not a king, two well used twins put together.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable motel in Thames
Very comfortable motel with helpful and friendly hosts. would stay there again

10/10 Excellent

Canadian's, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and beautifully kept!
You'll get welcomed & walked to & shown your unit by the owner! Great tips provided about the area & restaurant suggestions were top notch, the units are impeccably clean and well stocked with quality products. The grounds are kept to a standard that amazed us. Very friendly people who provide quality service. Loved staying there for our last 4 days in NZ.
Response from Lorraine on 17 Mar 2017
Thank you for the kind review. I hope you had safe travels home to Canada. Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Very clean and well appointed. Friendly operators.

10/10 Excellent

Maria & Tony, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for Thames
We were impressed with the quality of this hotel. Our check in was dealt with quickly and efficiently! The room was very clean and tidy. It had kitchen facilities and a spa bath. The bed was very comfy and TV and wifi were great! There is a small pool but because we were only staying one night we didn't get to use it. There are some great cafes nearby and it is easy to spot as you drive into the township. It is close to the road but we couldn't hear any passing traffic. Well worth the price :-)
Response from Lorraine on 17 Mar 2017
Hi Maria & Tony thank you for the lovely review. We enjoyed having you in the complex. Regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, shame about the noise.
Nice motel but really close to busy road. Constant road noise. Really helpful staff.
Response from Lorraine on 17 Mar 2017
Hi Linda Thank you for your review and are glad that you enjoyed your stay. Not a lot we can do about the road noise sorry. Its the price we pay for being on the main road. Safe future travels. Lorraine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Stay
The owners of the motel were lovely hosts. They were able to provide me with breakfast the night before as I had to be up early the next morning before breakfast was being served. The room was pleasant, no frills but comfortable. The spa tub was much needed after my Canyoning adventure and the shower was amazing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet
Very handy as we had a function in the town hall, owners are too friendly, loved the room, amenities, also very quiet...

10/10 Excellent

Patrick, Armidale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hosts in NZ
the room was clean attractive and well equiped. All you could want as a base for the area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and extremely friendly staff.
Very nice stay. Only issue I had was that is is on a man in road, which made it a little noisy with traffic passing at times.

10/10 Excellent

Jude, Brisbane Qld Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything.
One of the best places we stayed at in the fortnight away. Close to everything. Wonderful hosts - nothing too much trouble. Highly recommend.

10/10 Excellent

Tom, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to town and facilities.
Good pool a little smaller than pictures implied but very pleasant

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for travellers needs
External appearance deceptive...much nicer inside ..Met all our needs... arrived late found key, room easily and met very friendly hosts in morning...helped us plan best way to continue our journey and points of interest on the way thanks