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Reviews of Hotel Las Puertas de Tepoztlan

3.5 out of 5
Hotel Las Puertas de Tepoztlan
Calle de la Jardinera #14, Barrio La Santisima Trinidad, Tepoztlán, MOR

Reviews

8.2

Very good

Rating 10 - Excellent. 125 out of 267 reviews" "
Rating 8 - Good. 77 out of 267 reviews" "
Rating 6 - Okay. 37 out of 267 reviews" "
Rating 4 - Poor. 13 out of 267 reviews" "
Rating 2 - Terrible. 15 out of 267 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Alvaro

Disliked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Apr 2024
Response from . on 22 Apr 2024
Gracias por su calificación

10/10 Excellent

FRANCISCO GERARDO, GUADALAJARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the hotel is near the main square of the town, a block far from the Main Street, that leads you to the best attractions of the town. Is the way to climb the mountain “Tepozteco” and also lots of stores and restaurants. The personal in the hotel are very friendly. They provide only breakfast, which is better than other restaurants and with an amazing view to the mountains. The terrace is quite a good place to have some photos and relax. The hotel have a very good parking lot. But I must say that Tepoztlán is a very difficult town to drive, it have narrow streets and often you get stuck between them. The shower have nice pressure and bathroom with a balcony. I find the hotel a very good discovery.
Stayed 2 nights in Jan 2024
Response from . on 30 Jan 2024
Thank you very much for your comments

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendado
Muy acogedor el lugar, limpio, tranquilo y el personal excepcional, pero lo mejor céntrico todo nos quedó cercas caminando.
Stayed 1 night in Dec 2023
Response from . on 30 Jan 2024
Gracias por sus comentarios

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved breakfast on the rooftop terrace with lush surroundings and views of the cliffs around town.
Stayed 1 night in Nov 2023
Response from Mejora Continua on 30 Nov 2023
Thanks for your comments

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prompt service upon arrival, courteous, room clean, and good illumination, staff attentive to request, all information clear and bill disclosed
Stayed 1 night in Sep 2023
Response from . on 27 Sept 2023
Thanks for your comments

10/10 Excellent

israel

Stayed 1 night in Jul 2023
Response from . on 18 Aug 2023
Gracias por su calificación

2/10 Terrible

ERICK

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel i haver ever been
Stayed 1 night in Jul 2023
Response from . on 24 Jul 2023
Lamentamos que su estancia no haya sido del todo placentera

8/10 Good

Steven

Stayed 7 nights in Apr 2023
Response from Satisfacción del Cliente. on 8 May 2023
Gracias

6/10 Okay

Ramiro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Food too pricey
Stayed 1 night in Mar 2023
Response from . on 26 Apr 2023
Gracias por sus comentarios, los tomaremos en cuenta

4/10 Poor

Eduardo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No habia agua caliente, y el teléfono no servia (desconectado) por lo que nunca pude llamar a recepción.
Stayed 1 night in Feb 2023
Response from Satisfacción del Cliente. on 26 Apr 2023
Gracias por sus comentarios

4/10 Poor

Jay, Park Ridge

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pool area is amazing. Property has great potential. Room was in disrepair and dirty. We paid for two nights and slept elsewhere and checked out early!

8/10 Good

maria lourdes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay, it is less than 5 minutes walking distance from downtown. The room was clean and very spacious, it has a mini fridge to place leftovers and drinks. To the residents, this hotel is one of the best hotels in the area. Only a few downfalls, there is no phone inside the room. communication is via personal cell phone and WhatsApp with the lobby receptionist. Ivette at the front lobby was super helpful and friendly. There is no bar inside the hotel. No coffee in the rooms and their restaurant is open after 830 am. These were minimal things, but I will stay again at this hotel.

6/10 Okay

michael

Travelled with family, Travelled with partner
Liked: Cleanliness
Appears to be clean, no thrills place. Reception did not speak English but tried to be helpful. Had to ask for towels-didn’t have enough for two Hotel did not seem to be full, but we weren’t allowed to check in before 3pm. The door lock was difficult to operate-had to ask for assistance.
Stayed 1 night in Dec 2022

4/10 Poor

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Azad

Stayed 1 night in Nov 2022

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property. The service was incredible
Stayed 2 nights in Nov 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to move around town . Basic breakfast . Good service .
Stayed 1 night in Aug 2022

8/10 Good

Nuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal fue muy amable, las instalaciones son muy lindas y bien distribuidas, adicional a que está mega cerca de la calle principal, tipo a 250 pasos. La habitación (master suite) es enorme, muy cómoda y bien distribuida. Lo único malo es que de los desagües del baño salen olores, por lo que es importante no olvidar cerrar la puerta al salir. Todo lo demás muy bien.
Stayed 2 nights in Aug 2022
Response from mejora continua on 17 Aug 2022
Buen dia señorita Nuri gracias por sus comentarios esto nos ayuda a mejorar constantemente esperamos su pronto regreso estamos a sus ordenes.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this place the the restaurant on the roof and proximity to the main restaurant s
Stayed 1 night in Jul 2022

2/10 Terrible

Phillip

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
Restaurant on roof was nice and staff helped by calling taxis. Room was dirty and random dirty towels were in drawers. Key cards did not work most of the time. We were locked out of the hotel twice and locked in once. Finding people to let us in was very difficult to impossible. The number to call to have gate unlocked was not answered. Staff was friendly at times except when I complained about the gate. Pool was dirty and unusable. Not worth anywhere near $160 I paid per night. I will NEVER stay here again and I strongly urge anyone reading this to consider staying somewhere else. If you stay here you will be dissatisfied.
Stayed 5 nights in May 2022

10/10 Excellent

ALMA, San Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2022

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! This place is a must stay. Location is perfect, the views are amazing, nice pool and hot tub plus the staff is extremely accommodating always available. The roof top restaurant is delicious. I highly recommend this hotel
Stayed 1 night in Mar 2022
Response from Satisfacción del Cliente. on 25 Mar 2022
We thank you very much for your comments. And will keep on trying to become better every day.

10/10 Excellent

Noe

Stayed 1 night in Mar 2022

10/10 Excellent

Carlos Alejandro

Stayed 3 nights in Mar 2022
Response from Satisfacción del Cliente. on 25 Mar 2022
Gracias por sus comentarios. Los tomaremos en cuenta para mejorar día con día.

10/10 Excellent

DIEGO

Stayed 2 nights in Feb 2022
Response from Satisfacción del Cliente. on 25 Mar 2022
Muchas gracias por su evaluación del Hotel Las Puertas de Tepoztlán. Nos obliga a mantener el estándar de calidad que percibió en su visita.

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel. The rooftop terrace has an amazing view.
Stayed 1 night in Sep 2021

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021
Response from Satisfacción del Cliente. on 8 Apr 2022
Gracias.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Judas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The last morning during checkout, the clerk was not very friendly. My taxi was not requested on time. Both security guards very friendly and supportive.
Stayed 4 nights in Nov 2019
Response from Management on 1 Dec 2019
Dear guest, we are sorry to hear about the not so good experience with one of our staff. We are always willing to improve our services so, we will take your comment as a way to get better. Thanks a lot for commenting. Have a nice evening

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Hotel Las Puertas de Tepoztlán. on 30 Jul 2019
Agradecemos su preferencia para tomarnos en cuenta en su llegada a Tepoztlán. Esperando volver a contar con su presencia en futuras visitas.

10/10 Excellent

MILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las Puertas de Tepoztlan because you deserve it!
This was by far the BEST hotel during my stay. The staff was extremely accommodating and very helpful. The room was large, airy, super clean and comfortable. The Hotel Las Puertas de Tepoztlan is definitely by far, a better choice than the OVERRATED Hotel Posada Del Tepozteco which was a major disappointment and I refused to stay in.
Stayed 1 night in May 2019
Response from Caro on 8 Jul 2019
Thank you very much for your kind review. We will be looking forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is practically new, everything very well maintained. Although staff is not trained to serve as in a 5 star hotel, they all do their best, putting all their effort to serve, with a very friendly attitude. We were in a master suite, with lots of space and a jacuzzi in the room. The terrace restaurant is very nice, with a great view of the mountains. However, breakfast was average. The entrance to the mountain climb as well as the centre of the city are within a few blocks. Very recommended.
Stayed 2 nights in Nov 2018
Response from Hotel las Puertas de Tepoztlán. on 26 Apr 2019
It ´s a pleasure to serve you.

10/10 Excellent

John, Springfield, Massachusetts!

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from HOTEL LAS PUERTAS DE TEPOZTLÁN. on 30 Mar 2019
Es un placer atenderle!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful accommodations, and exceptional staff :)
Stayed 1 night in Dec 2018
Response from Front desk. on 4 Jan 2019
It´s a pleasure to serve you!.

10/10 Excellent

Alessio, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect. Friendly and helpful staff, brand new facilities, central location, wonderful view of the surrounding mountains.
Stayed 1 night in Nov 2018
Response from front desk. on 20 Nov 2018
Sr. Alessio Good Evening It´s a pleasure to serve you!. we are at your orders.

8/10 Good

Peter, Gothenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, potential to become more
Charming little hotel that definitely has the potential, but perhaps not the incentive, to become something extra. Clean and with design details that are excellent (wanted to bring home the chairs in the lobby), nice pool area, good rooftop with views, secure parking, good location. As with so many such places, there are small things that are not great; some personnel not quite good enough, rooms nice but without character, brunch is a sometimes good sometime odd mix of Mexican/American. Please, please remove the TV's from the rooftop and skip the loud radio. A small lobby bar would definitely be a plus for the ambiance. Recommended if found at palatable price.
Stayed 4 nights in Nov 2018
Response from Front desk. on 21 Nov 2018
Mister Pedro Good Evening It´s a pleasure to serve you!. we are at your service.

8/10 Good

Ursula Priscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 😊
The hotel Is very nice, service incredibly friendly, great location. I will definitely come back, my full recommendation if you want to have some relax but being just a few steps from nice places for dinner or a drink
Stayed 3 nights in Nov 2018
Response from front desk. on 6 Nov 2018
Miss Úrsula Priscila It´s a pleasure to serve you!. We´re at your service.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Weekend escape in Tepoztlan
Please be informed that there is no air conditioning in this property and the room is stuffy given that the climate is always warm with temperature around 30C! Very basic amenities with the price charged. It's only a 3 star hotel.
Stayed 1 night in Jul 2018
Response from Front desk. on 2 Aug 2018
Dear Guest we appreciate your comments, and we will start working on those details from this moment. We hope to host you soon. It´s a pleasure to serve you!.

6/10 Okay

Maria, ATLANTA

Liked: Cleanliness, staff & service
Not a hotelSPA but a family hotel. hotel staff very professional and attentive but very noisy and the facilities doesn't match with the price
Stayed 1 night in Jul 2018
Response from Eduardo Andrade on 25 Jul 2018
Dear Maria Hotel Las Puertas de Tepoztlan, regrets that the facilities have not been to your liking, indeed we are a family hotel, with spaces for recreation and relaxation, we send you back soon with all your family or visit our restaurant my heaven It will always be a pleasure to assist you!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Recepción. on 28 May 2018
Sr. Gabriel Agradecemos su preferencia y quedamos a sus ordenes. Es un placer atenderle!.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing experience to stay in such great hotel. Services, intimacy, kindness of the people working here made the stay a great experience. I will be back
Response from Reception. on 6 May 2018
Missy Marian Good Evening Your opinion is very important for us, and we will be happy to host you again. It´s a pleasure to serve you!.

6/10 Okay

Jorge Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from RECEPCIÓN. on 15 Apr 2018
ES UN PLACER HABERLE HOSPEDADO ESTIMADO HUESPED. EXCELENTE DÍA!.

10/10 Excellent

Good person

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great weekend, great conditions, great staff. Everything excellent. Thanks
Stayed 1 night in Mar 2018
Response from Reception. on 14 Mar 2018
It`s a pleasure to serve you!.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but management need more experience
Hotel is fairly new (opened a few months ago). It seemed we were the only guests, as we haven't seen or heard anyone else. We asked for a bigger room, as we are a family, but they didn't allow any flexibility and sticked to the room they had reserved for us, even if it was for just one night. The hotel was lovely, but it lacked on warmth and hospitality.When we arrived they quickly switched on all the lights and it didn't feel very welcoming. They definitely need more experience to complete a satisfying customer experience. Pool is not heated and ice cold! Breakfast staff on the roof terrace was very accommodating though and made our breakfast experience very special. We also enjoyed very much the jacuzzi.
Stayed 1 night in Dec 2017
Response from RECEPCIÓN. on 30 Jan 2018
Good Morning Dear Guest We regret your disagreement and we appreciate your honesty. Please contact us to offer a special package for you, and complete your experience with us. Is a pleasure to serve you!.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel in this small town (opened July 2017). There were very few people here during the week after New Years. Beautiful pool, grounds, common areas and two rooftop jacuzzis. Also a large rooftop terrace and restaurant/bar with great views. Large rooms, with great shower. In terms of service, everyone was extremely friendly and helpful. If Spanish is not your first language it may be difficult to get help with anything, but they went out of their way to find an english-speaker to translate and everything worked out perfectly in the end. Definitely recommend this place.
Stayed 2 nights in Jan 2018
Response from Alejandra Villamar. on 23 Jan 2018
Good Morning it´s a pleasure to know your opinion, we hope to have you with us soon. It´s a pleasure to serve you!.

8/10 Good

s, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel. It lacks a good air conditioning system
Ok experience. Food is a little pricey​, and full fat, but I guess it is okay to have fatty food when you are on vacation
Stayed 1 night in Sep 2017

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Costo/beneficio es bastante malo, el hotel esta descuidado y se siente viejo, estuve dos noche en una pague $1,500 me parece que no estuvo mal y a ese precio me volveria a quedar en la segunda pague $4,800 y bajo ninguna circunstancia volveria a reservar en este hotel a ese precio, si piensan gastar eso por una mejor habitación como yo hice mejor busquen otro hospedaje
Stayed 1 night in May 2024

6/10 Okay

Polo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sin aire acondicionado
Stayed 1 night in May 2024
Response from . on 24 May 2024
Gracias por sus comntarios

8/10 Good

Enrique

Liked: Cleanliness
Calle muy oscura
Stayed 1 night in Apr 2024
Response from . on 7 May 2024
Gracias por sus comentarios