Tepalcingo Vacation Rentals

"Excellent customer service"

"This is an amazing place, quite unique. Staff was always looking after us. Will definitively stay here again"

"All good."

"Room not like in pictures hair in the sink and bath they took about 30 minutes to open the door because I get late nite I don't feel the price I pay for the service I got please do something about it"

"The only reason why I’m giving the Marina Palace a 2 star rating is because Daniela is amazing. She was the front desk staff, waitress, room service, etc. This place is run like a bed & breakfast (not a hotel); however, the property condition is deplorable in every possible way so the rating is truly below 0 as it shouldn’t be in operations. Cleanliness: Everything was dirty! The lobby smells like grease/oil because the restaurant kitchen is in the lobby and has “an open concept.” The restaurant, washrooms, rooms and all common areas were disgusting.The bed sheets had lipstick stains plus other stains which I didn’t even want to try and figure out what they were of. The curtains were old and dirty. The bath towels were ripped off with holes (convenient for hanging them on the hooks… I know! It seems funny, but completely unacceptable for a “hotel.” The entire place is dusty and the common areas smell like grease. Property condition: Completely run down! It should not even be in operation since so many things are broken (restaurant chairs, power outlets, tennis court, tennis net, etc.). There were even a couple of wires to hang clothes to dry on the tennis court! What kind of “hotel” does that? Plus the rooms don’t even have hair dryers. I went to the area for a wedding so not having a hair dryer was a Big deal to me! Food: It was ok when the cook was onsite. Otherwise , the selection was very limited. It almost seemed like a joke this place! Major renovations are required!"

"Good staff service"

"Excellent work "

"Convienente "

"Los capitantes de meseros (Alejandro y Roberto) Siempre fueron muy amables. Inclusive nos ayudaron a planear un festejo familiar muy importante para nosotros. Los meseros Elfego, Agner, Agustín, Alfredo y Adair, fueron siempre amables, atentos y cordiales. Son excelente equipo."