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Reviews of Super 8 by Wyndham Temple S. General Bruce

2 out of 5
Super 8 by Wyndham Temple S. General Bruce
5505 S General Bruce Dr, Temple, TX

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Manuel

Travelled with partner
Disliked: Property conditions & facilities
Fair price but very old motel and extremely dark at night, since they're various buildings separated by a street, got a smoking room and it clearly says non smoking motel, they change me to a non smoking room, clean room but old.
Stayed 1 night in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay.

2/10 Terrible

Cynthia, Kernersville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One whole complex was vandalized with doors open and wood everywhere. The only building looked worn and run down. The area surrounding the place looked unsafe, We did not even walk into the place from the rooms that the doors were open made the rooms look run down. We had 4 nights and had to stay with our sun, We were shocked at the whole facility, even the office.
Stayed 4 nights in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay. We had an electrical fire to that building that is down. We are remodeling it as we speak

6/10 Okay

Lawrence

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay.

6/10 Okay

Maury

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs updating. Nasty shower heads.
Stayed 1 night in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay.

8/10 Good

Molly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This property is currently being remodeled on one wing. . Our room was clean and the employees were very pleasant. The pool was shiny clean. Upgrades are needed, however, this stay was very pleasant.
Stayed 2 nights in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay.

8/10 Good

Michael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this location for three nights. It was overall a positive experience. I would stay there again.
Stayed 3 nights in Apr 2024
Response from mgr on 9 Apr 2024
Thank you for your response and we appreciate your stay

10/10 Excellent

Craig

Stayed 1 night in Apr 2024
Response from mgr on 30 Apr 2024
Thanks for your response and your stay.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from mgr on 4 Apr 2024
Thank you for your stay and we appreciate your response

6/10 Okay

Donato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Super 8 gave you what it offered and what you paid for; a reasonable bedroom to hang your hat for the night. Not withstanding, it did have a little traffic noise but I did get a decent sleep - clean and comfortable.
Stayed 1 night in Mar 2024
Response from mgr on 28 Mar 2024
Thank you for your stay and we appreciate your response

8/10 Good

Lisaira

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Looked peaceful
Stayed 2 nights in Mar 2024
Response from mgr on 14 Mar 2024
Thank you for your response and we appreciate your stay.

8/10 Good

Robin

Travelled with family and small children
Liked: Cleanliness, staff & service
Convenient for our stay.
Response from mgr on 14 Mar 2024
Thank you for your response and we appreciate your stay.

2/10 Terrible

jenniffer

Disliked: Cleanliness, property conditions & facilities
The office is a separate building from the motel. From the distance of 200’ you could only see one room building and it looked ok so I booked it. After booking the clerk said to definitely park and use stairs that were lighted. When I got closer I realized the other building was trashed-broken windows. No doors. Two vagrants outside the building my room was in. The room was gross the beds-I would not have slept under the covers if you paid me. I went back to the office building immediately and let her know I wasn’t staying and left. I still can’t get the room smell out of my nose and it’s an hour later in a different hotel
Stayed 1 night in Feb 2024
Response from mgr on 29 Feb 2024
We do apologize for the inconvenience in your stay. From the looks of it you booked a smoking room. The other building windows are not broken, it's under renovation do to an electrical fire we had.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping ladies were very thorough when they came to clean. The bed linen and bathroom were spotless.
Stayed 5 nights in Jan 2024
Response from mgr on 26 Jan 2024
Thank you for your response and we appreciate your stay

10/10 Excellent

Amanda

Travelled with family
Stayed 1 night in Dec 2023
Response from mgr on 18 Dec 2023
Thank you for your stay and we appreciate your response.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EV Charger does not work
Called and said the EV car charger was working when I got there it was not working. The Mazda dealership next door had one available so I was able to charge overnight there.
Stayed 1 night in Dec 2023
Response from mgr on 12 Dec 2023
We appreciate your stay and your response. We do apologize for the inconvenience. Glad your were still able to charge your vehicle.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Won't stay anywhere else in Temple!
Such great staff and management! The accommodated us at the last minute and were amazing!
Stayed 1 night in Oct 2023
Response from mgr on 6 Dec 2023
Thank you for your stay and we appreciate your response

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mgr on 5 Dec 2023
thank you for your response and we appreciate your stay

2/10 Terrible

Monica

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Couple fighting upstairs and kinda scary for a single woman
Stayed 1 night in Nov 2023
Response from mgr on 28 Nov 2023
We apologize for the incident that happened. We appreciate your response. Please call the front desk when issues like this happen. We want our guest stay to be quiet and peaceful

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Quick trip
Arrived and saw that half the buildings were under renovation. Pool was closed and wasn’t notified. Room was clean , refrigerator didn’t get too cold.
Stayed 1 night in Nov 2023
Response from mgr on 13 Nov 2023
Thank you for your stay and your response. Our pool is closed for the season. Since we have an outdoor pool it is not open this time of year. We do apologize for the inconvenience.

2/10 Terrible

Wes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Assigned a smoking room. Huge gaps in door to room. Hole where the exhaust fan should be in the bathroom
Stayed 1 night in Oct 2023
Response from mgr on 1 Nov 2023
Dear valued guest, we do apologize for the issues that happened during your stay. We appreciate your stay and your response. We have addressed the issues

10/10 Excellent

Rodney

Travelled with partner
Liked: Amenities
Great
Stayed 1 night in Oct 2023
Response from mgr on 1 Nov 2023
We appreciate your stay and your response.

10/10 Excellent

Sheila

Stayed 1 night in Oct 2023
Response from mgr on 20 Nov 2023
Thank you for your response and we appreciate your stay

10/10 Excellent

gregory

Stayed 5 nights in Oct 2023
Response from mgr on 20 Nov 2023
Thank you for your response and we appreciate your stay

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from mgr on 1 Nov 2023
We appreciate your stay and your response.

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stau
Stayed 1 night in Oct 2023
Response from mgr on 1 Nov 2023
We appreciate your stay and your response.

8/10 Good

Amy

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from mgr on 16 Oct 2023
Thank you for your stay and your response.

4/10 Poor

Jennifer, Houston

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Will definitely not stay again here
Stayed 1 night in Oct 2023
Response from mgr on 16 Oct 2023
Thank you for your stay and your response. Would love to hear what happened during your stay. It helps us make the property better.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
OMG, NO!!
This was apparently one of the last holdouts of a smoking room in existence! Complete with an ashtray (It was a clean one, though). Didnt know that at all when booking. Paper thin walls and doors. I literally could hear every conversation, the neighbor's tv, traffic and kids running up and down the sidewalk screaming, "HELLO EVERYBODY!!!". I mean, i literary could have slept in my vehicle and it would have smelled better and been quieter.
Stayed 1 night in Oct 2023
Response from mgr on 7 Nov 2023
We do apologize for the issues that happened while you were here. We appreciate your response and your stay. If you call the front desk when you are having issues we can address them as it happens. We want your stay to be a pleasant one.

6/10 Okay

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ok for price
Well once we got there the room was hot and took along time for AC to get the room cool , it was a walk to get from the front desk to room not convenient at all. There was an old open bag of popcorn behind the chair and dirty sock behind the curtain.
Stayed 2 nights in Oct 2023
Response from mgr on 11 Oct 2023
Thank you for your stay and we appreciate your response. We do apologize for the issues. They have been addressed.

6/10 Okay

Jeff

Stayed 1 night in Aug 2023
Response from mgr on 11 Oct 2023
Thank you for your stay and we appreciate your response.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from mgr on 11 Oct 2023
Thank you for your stay and we appreciate your response.

4/10 Poor

Rocky

Stayed 2 nights in Oct 2023
Response from mgr on 12 Oct 2023
Thank you for staying with us and we appreciate your stay. We do apologize fir the issues you had while staying. Would love to know what went on that caused you to give us a 4 out of 10 rating. It helps us improve our property.

8/10 Good

Larence

Stayed 1 night in Oct 2023
Response from mgr on 1 Nov 2023
We appreciate your stay and your response.

4/10 Poor

Maury

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Half of the hotel is being torn out, hopefully to remodel and up grade. The hald still in use is in poor condition. Lights and lamps didn't work. Things like the ice machine is not convenient. If there is only half a hotel to take care of, one would think it would be in better shape.
Stayed 1 night in Oct 2023
Response from mgr on 11 Oct 2023
Thank you for your stay and we appreciate your response. We do apologize for the issues. They have been addressed.

10/10 Excellent

Jesus

Business traveller
Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from mgr on 11 Oct 2023
Thank you for your stay and we appreciate your response.

2/10 Terrible

April

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sleep with a chair behind the door i was scared. Room smells like smoke. Sheets had wholes in them. Wouldn’t recommend.
Stayed 2 nights in Sep 2023
Response from mgr on 5 Oct 2023
April we appreciate your stay with us, as well as your response. This is not our standard and we apologize for the issues. It helps us make the hotel better for

10/10 Excellent

Mlton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
I st a place to stay while in town, but staff was wonderful
Stayed 1 night in Sep 2023
Response from mgr on 5 Oct 2023
Thank you for your stay and your reponse.

6/10 Okay

Charlie

Business traveller, Travelled with family
good
Stayed 1 night in Sep 2023
Response from mgr on 5 Oct 2023
Thank you for your stay and your response.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Seedy Motel Room
The amount of money I paid for this room is very similar to others that go for $ 25 less I wanted a nicer room and that’s not what I got. There is a crack in doors entrance appearing as if it had been kicked in a few times. The bathroom door would not close because it was bent in the middle. Poor room overall not worth the money I will pay the extra $ and stay across from Scott and White Hospitality,
Stayed 1 night in Sep 2023
Response from mgr on 29 Sept 2023
Good morning Daniel, first thank you for choosing to stay with us and we appreciate your response. This is not our standard and you response helps the improvement of our property. We have addressed the issue you experienced

8/10 Good

Cecil

Travelled with partner
Liked: Cleanliness, staff & service
It’s a good property, they are remodeling one building so when it’s finished. It will be an updated and should be nice. I think they will start remodeling the building we stayed in when the other one is finished. We show dogs and they accept pets. I would stay there again.
Stayed 2 nights in Sep 2023
Response from mgr on 25 Sept 2023
Thank you for your response and we appreciate your stay. Unfortunately we are not pet friendly

8/10 Good

Alexandria

Travelled with partner
Liked: Staff & service
Property was okay for a pinch, but it was pretty dirty and unclean inside of the hotel room.
Stayed 1 night in Sep 2023
Response from mgr on 25 Sept 2023
Thank you for your response and we appreciate your stay

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mgr on 25 Sept 2023
Thank you for your response and we appreciate your stay

4/10 Poor

Jason

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets were old and uncomfortable. There was a drop ceiling in the bathroom. I opened up and looked up there and it was a huge expanse of nothing. It was lighted as well. Kind of creepy.
Response from mgr on 25 Sept 2023
Thank you for your response and we appreciate your stay. We have addressed your concerns.

8/10 Good

Wilfin

Stayed 1 night in Sep 2023
Response from mgr on 21 Sept 2023
Thank you for your response and we appreciate your stay

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from mgr on 21 Sept 2023
Thank you for your response and we appreciate your stay

4/10 Poor

Jan

Travelled with family
Disliked: Cleanliness
The room that we got have a left over dirty towel
Stayed 1 night in Sep 2023
Response from mgr on 19 Sept 2023
Thank you for your stay and your response. This is not our standard and Issue with dirty towel in room has been addressed.

6/10 Okay

Ben

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly and efficient service. However the room, especially the bathroom. Was not very clean.
Stayed 1 night in Sep 2023
Response from mgr on 19 Sept 2023
thank you for your stay and your response. Issue with room has been addressed

10/10 Excellent

Floyd

Stayed 1 night in Sep 2023
Response from mgr on 11 Oct 2023
Thank you for your stay and we appreciate your response.

4/10 Poor

James

Stayed 9 nights in Aug 2023
Response from mgr on 1 Nov 2023
We appreciate your stay and your response.