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Reviews of Capital O Hotel Villa Azura

3 out of 5
Capital O Hotel Villa Azura
Avenida Lomitas del Cuchuma 1562, Colonia Lomitas del Cuchuma, Tecate, BC

Reviews

4.8
Rating 10 - Excellent. 2 out of 25 reviews" "
Rating 8 - Good. 2 out of 25 reviews" "
Rating 6 - Okay. 7 out of 25 reviews" "
Rating 4 - Poor. 7 out of 25 reviews" "
Rating 2 - Terrible. 7 out of 25 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Enrique

Disliked: Staff & service, property conditions & facilities
No tv, no microwave, no fridge, door lock does not lock properly, personal property was at risk. Dirt unsafe road to get there. No ice, no coffee maker, no iron and ironing board, no where to get a soda snacks or food in hotel or near areA
Stayed 1 night in Sep 2023
Response from Noah on 3 Nov 2023
Hi, Enrique! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah

2/10 Terrible

Gloria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Showed up to find a motorcycle convention with no ability to park in the hotel. Had to park in the street since attendants didn’t have a control of the situation and amount of people in the hotel and parking lot. They assured us the convention would end at 3 pm and when they weren’t clearing out they updated the end time to 7 pm. Our family came back at midnight and there was still members here with music blasting, loud people walking and yelling down the hotel hallways, literally the least conducive place to bring a family. Their inability to be considerate to all patrons at their location not to mention their neighboring community speaks volumes. Will literally never be back. Also the front desk said they tried to call us to offer us a refund but couldn’t find our number. Questionable
Stayed 1 night in Sep 2023
Response from Ammy on 30 Sept 2023
We are extremely sorry to know this, Gloria! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

4/10 Poor

Rene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, bed to softly..
Stayed 3 nights in Sep 2023

2/10 Terrible

Angel, Reseda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty floors and cockroaches in the bathroom. Nasty !!
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Angel! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Ava

6/10 Okay

Fernando

Disliked: Amenities
decent place for price
Stayed 2 nights in Aug 2023

6/10 Okay

Carlos

Travelled with family
Stayed 2 nights in Aug 2023

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Have trouble with hot water
The room was ok. We checked in with ease and they show us to our room. Not big but we wanted it just to sleep and shower. We arrived at midnight after our event at the city and really wanted to take a bath but we didn't have hot water. Called the reception and the girl was a little clueless about why then she found out that the boiler was off. After 1 hour we gave up and went to bed uncomfortable.
Stayed 1 night in Apr 2023

4/10 Poor

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
The road is in terrible condition. The hotel is in a remote area creepy. The heater didn't work. Hot water stopped in the middle of shower. Tv only has Pluto. Receptionist said we had to put our own account for whatever app we wanted to see like Netflix and the Roku didn't let downyapps without a code.. complain to receptionist about water heater and heater. She said oh that's weird like if I was lying.
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Rosa! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

6/10 Okay

Joel

Travelled with family
Pictures are not accurate
The conditions are rustic and there is limited parking. Far from city center. Dirt road to get here. No tv in room.
Stayed 1 night in Feb 2023
Response from Ava on 22 Feb 2023
Hi, Joel! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

4/10 Poor

Barbara

Stayed 1 night in Oct 2022

6/10 Okay

donaciano

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was amazing. no complaints about their customer service
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE SERVICE AND EXPERIENCE
Absolutely horrible experience! We reserved on hotel.con and received confirmation. I immediately sent the hotel a message to advise we’d be arriving late. They responded and acknowledged. The day of our trip, I called to make arrangements for check in per their own instructions only to find out that they had given our rooms away!!! Leaving us stranded!!!! Just plain wrong and their excuse was that we didn’t pay online! We did not have a choice to! Leaving customers stranded is wrong in any level, but especially after I contacted the hotel so the knew we were coming!!!!! Luckily for us, we found a different hotel but had to pay premium price. I will never ever consider this hotel and will make sure to let anyone know about its practices.
Stayed 1 night in Feb 2021

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way place
The hotel was located away from the city and seemed a bit sketchy at first. Once we parked inside we felt secure. The hotel looks like a barn and we got a free upgrade in rooms because they weren’t too busy. Even though the rooms don’t have TV’s or Wifi, they were cozy and there was a park nearby we walked to. They staff was extremely helpful and friendly. I would consider staying there again.
Stayed 1 night in Jan 2021

10/10 Excellent

Arthuro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco "alejado" , pues no es accesible a pie desde alguna avenida principal, pero fuera de eso, es sencilla y tiene lo necesario para una estancia tranquila.
Stayed 1 night in Oct 2023
Response from Tim on 3 Nov 2023
Hola arturo! Gracias por su apoyo, sus comentarios llegaron a nuestros días. Esperamos sorprenderle periódicamente con nuestros servicios. Saludos, Tim

10/10 Excellent

CARMEN, LAWNDALE

Liked: Amenities, property conditions & facilities
E
Stayed 1 night in Oct 2023
Response from Joey on 3 Nov 2023
Hi Carmen, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

6/10 Okay

Karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Básico. Bien para solo ir a dormir
Response from Dewi on 3 Nov 2023
¡Parece que no estás completamente satisfecha con nuestros servicios, Karla! Tenga la seguridad de que hemos tomado nota de este problema y nos esforzaremos por garantizar mejores servicios en el futuro. Saludos, Dewi

8/10 Good

FRIDA SARAHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lugar tranquilo
Stayed 1 night in Oct 2023
Response from Joey on 3 Nov 2023
Hi, Sarahi! We are elated to know that you liked our services. Regards, Joey

4/10 Poor

IVAN DE JESUS

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Pablo

Stayed 1 night in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Pablo! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

4/10 Poor

Diana

Stayed 1 night in Apr 2023
Response from Ava on 18 May 2023
Hi, Diana! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

4/10 Poor

Maria Fernanda

Stayed 1 night in Apr 2023
Response from Maria on 4 May 2023
Apologies for the inconvenience caused, Maria! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Maria

2/10 Terrible

ERICK

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad cuya ubicación jamas encontre, razon por la cual no me presente, me parece injusto que tuve que buscar otro hotel y encima me estan cobrando el cargo. Esta propiedad no existe esto es un fraude y me voy a quejar.
Stayed 1 night in Nov 2022
Response from Ava on 9 Dec 2022
¡Sentimos decepcionarte, Erick! Comprendemos que su estancia con nosotros no haya sido agradable. Sin embargo, nos esforzaremos por ofrecerle un mejor servicio. Danos otra oportunidad y nos aseguraremos de que usted experimentaría la comodidad y la hospitalidad que nos caracteriza. Esperamos darle la bienvenida pronto :) Saludos, Ava

2/10 Terrible

ERNESTO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy difícil llegar al hotel y cuando, finalmente se llega, se da uno cuenta de que es una instalación vieja y con poco mantenimiento y que el entorno es sucio y hasta con malos olores. Cuando vimos todo esto, pretendimos cancelar y, aunque nos afirmaron que sí se había cancelado, nos hicieron el cargo, sin haber usado la reservación.
Response from Ava on 9 Dec 2022
¡Hola, Ernesto! Nos entristece ver que no está satisfecho con nuestros servicios. Esté seguro, nos esforzaremos día y noche para asegurar una estancia cómoda en el futuro. Saludos, Ava

6/10 Okay

Ruben

Liked: Cleanliness
Stayed 1 night in Oct 2022

2/10 Terrible

Patricia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Muy malas instalaciones, el baño sucio y mucho ruido en la mañana de trabajadores. Se escuchan las conversaciones de los vecinos hasta los pasos. Pésimo hotel. Ni televisión había.
Stayed 1 night in Sep 2022