Outdoor pool, pool loungers
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Reviews of Hotel Casona Maya Mexicana

3.5 out of 5
Hotel Casona Maya Mexicana
8a. Av. Sur No. 19 Esq. 2da Poniente, Col. Centro, Tapachula, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 74 reviews" "
Rating 8 - Good. 25 out of 74 reviews" "
Rating 6 - Okay. 7 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 0 out of 74 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique boutique hotel. Like your in an antique museum. Super clean!! Spotless!! Excellent front desk.
Stayed 3 nights in Oct 2020

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Tapachula
It was amazingly wonderful
Stayed 1 night in Jul 2020

10/10 Excellent

Bruno, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is an hotel, of course, but also a art gallery, a home! Fantastic place, I love it.
Stayed 1 night in Oct 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service
Some rooms have mold and is very noisy at the mornings and nights. They let children play at pool way beyond 9:00 PM.
Stayed 2 nights in Aug 2019

6/10 Okay

Mildred

Liked: Cleanliness, property conditions & facilities
Ok
It looked great but I was disappointed because my brother and his wife went there for their honey moon and I asked to prepare the room for the occasion and that didn't happen. I even called the hotel personally and they told me they would try do something to the room but didint happen either.
Stayed 1 night in Dec 2018

8/10 Good

Julian, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different, well located and fantastic staff. For this guys it is all about service.
Stayed 1 night in Sep 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Peter, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
The hotel is full of Mexican folk art making it much more than a simple place to stay. The small garden in the interior courtyard is lush and green, with many of the local indigenous orchids. The food in the restaurant was great; I recommend the pescado veracruzano and the chicken mole. Service was a little slow at times, but no more so than any restaurant I visited in Chiapas.
Stayed 4 nights in Apr 2018
Response from Alexia España on 7 Jun 2018
Thank you so much for your review, is always a pleasure to know that our guests enjoyed their stay at our hotel. We hope to see you back soon.

8/10 Good

Estrella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded gem
Enjoyed the restaurant and bar. Air conditioning was appreciated. Owner stopped by and chatted. We learned that he lived in Bradenton for awhile.
Stayed 1 night in Mar 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff and fantastic owner.
Stayed 3 nights in Dec 2017

8/10 Good

Jose, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtwon
Excellent Staff, small but really cozy. Decoration with antiques is an excellent idea.
Stayed 2 nights in Nov 2017

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, a quiet oasis in the city
We were in Tapachula for a wedding and spent a wonderful week here. Quiet, comfortable rooms and the pool area is lovely and comfortable for siesta. The owner and his staff were knowledgeable, helpful, conversant in English, even loaned us tour books and guides. It's about a 4-5 block walk to the square or the cathedral, we felt comfortable doing that. The restaurant is excellent and breakfast is included. We loved the decor, every time we walked by we noticed something different. Rooms and hotel were very clean and comfortable. Our single room "Ofelia" downstairs, just off the restaurant had a large bathroom and plenty of space. A little street noise through the bathroom window but was no problem when the bathroom door was closed. Air conditioner worked very well and the room was very comfortable during the heat of the day. Some friends were in "Frida Kahlo" upstairs, bathroom was a bit smaller but it was more quiet. Great value, we will stay here again when we visit family in Tapachula.
Stayed 1 night in Nov 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant
Very quiet hotel just 2 blocks from Central Park. Excellent food at a good price. Would definitely stay here again.
Stayed 1 night in Oct 2017

8/10 Good

TETZE, MARYLAND, MD

Liked: Cleanliness, staff & service, property conditions & facilities
NICE HOTEL
IT WAS A NICE HOTEL VERY CLOSE FROM DOWNTOWN FOOD WAS GREAT. I LOVE THE DECORATION IN THE ROOMS
Stayed 1 night in Aug 2017

4/10 Poor

Luis, Guatemala

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a family hotel, just a regular place to sleep
Nothing to eat on Sunday after lunch, no parking space, staff rude and hidden charges, I will never go back to this hotel

8/10 Good

Andrea!, Guatemala

Liked: Cleanliness, staff & service, room comfort
Nice and cozy hotel with a great location.
it is my second time in the hotel and everything was great, the food is amazing and the service as well. the Only inconvinient that i foun was that the air conditioner of my room was not working so they chage us to another room.

10/10 Excellent

steve, California

Liked: Staff & service, property conditions & facilities, room comfort
great option for a night in Tapachula
funky place, but clean and with a great restaurant

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous gem of a property.
Gorgeous gem of a property. Small, boutique colonial place with lush garden courtyard, pool, and -- perhaps the best part -- each of the 10 rooms is dedicated/decorated to honor a famous Mexican woman (Freida Kahlo, Josefa, Maria Bonita, etc.). Owner speaks great English, drops by breakfast (included and hearty) to chat, etc. Restaurant has good food, variety, and bar has tequilas, Spanish wines, etc. Located about two blocks from the town square, so very easy to reach. I would definitely stay here again!

10/10 Excellent

Stan, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with excellent food
We stopped in this funny little town on our drive to Guatemala. Finding this hotel was truly like finding a diamond in the rough. The staff the food the room this place is really just super cool. Outside the hotel not so nice it's just a standard southern Mexican town but this hotel is something special. If for whatever reason you're going through Tapachula and you need to stay the night somewhere I highly recommend this hotel.

10/10 Excellent

Silvia, Guatemala City, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to central park
The hotel is beautiful, full with antiques. It is small and that's an advantage because it is quiet. The restaurant's food is delicious, especially the melted cheese. If you need a parking space, it can be provided with no trouble.

10/10 Excellent

Kathryn , US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elisabeth, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure.
What an fantastic place.the family home is at on with ten bedrooms. The rooms all are decorated with historic photos and are named after famous Mexican women.the atmosphere in the hotel is fantastic. The inner garden with swimmingpool. The restaurant is well set up. The meals we had were of high quality,very tasteful...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
They provide fresh seasonal coffee from the surrounding area. The staff was friendly.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Fun for a visa run.
The hotel is decorated like a museum but the room could have been cleaner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. They have a program to ensure a good sleep and it really works!!! this city is to hot and the air condition in the room it is absolutely necessary and the pool is perfect for lounging

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage
Un lugar increíble para descansar. La decoración está muy increíble.
Stayed 1 night in Jun 2023

8/10 Good

Salomon eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
No es comodo el hotel
No me gusto el hotel, demasiado pequeño en general, todas las areas y el cuarto. La cama muy incomoda y el cuarto con poca luz
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Irene, Monterrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está Muy bonito, limpio todo relajado y personal muy amable y agradable
Stayed 3 nights in Sep 2020

10/10 Excellent

ErikaAide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tranquilidad y buen servicio. Ubicación muy buena del centro. Y parqueo accesible
Stayed 1 night in Dec 2019

10/10 Excellent

MARTHAMEJIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar está padrísimo, acogedor, con una decoración estupenda. La gente es muy amable. Me hospedé el 15 y 16 y no había servicio de alimentos, eso fue lo malo xq al ser un hotel, no importa el día, el servicio debería siempre estar disponible. La ubicación está muy bien del centro para conocer algunos lugares q están x ahí.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Es un lugar agradable, te permite descansar, Una buena opción para disfrutar de un lugar con bellos jardines.
Stayed 2 nights in May 2019

10/10 Excellent

Luis Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL TIPICAMENTE MEXICANO
Mi estancia del 7 al 12 de marzo, muy buena atención desde antes de llegar al hotel por parte de Diego al hacerle unas indicaciones respecto a la llegada de mi pareja, el Check-in normal respetándose el precio acordado en la reservación, y alojándome aun antes de la hora indicada, detalle que se agradece ya que llega uno cansado del viaje, y con la atención de llevar las maletas y dejarlo a uno cómodamente instalado en la habitacion, detalles en el aire acondicionado pero resueltos prontamente, el cuarto chico pero comodo para una pareja; en cuanto al desayuno que incluyen en la reservación esta limitado el menu, ya que si te quedas varios días tendrás que repetir platillos, algo que se puede resolver si se amplia dicho menu matutino: el dueño si mal no recuerdo Don Manuel persona muy cordial y amable cuando se tiene oportunidad de coincidir con el, mención especial merece Jorge Ayala en la recepción, he de hacer notar la magnifica atención de su parte ya que te auxilia en todo lo que ocupas, desde un taxi, reservación a los diferentes tours procurando que obtengas los mejores precios asi como el mostrarte la cartelera de los cines en su computadora, por gente como el se hace la estancia mas agradable, atención de 5 estrellas, mi mas sincero agradecimiento; el hotel es agradable y tranquilo con ambientación de casona antigua, con plantas y flores que lo adornan, asi como fotos y esculturas que lo hacen ver especial, como viajero constante recomiendo a bonito y típico hotel.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
tiene buena ubicacio'n pues esta' muy cerca del centro, en cuanto a las instalaciones debo decir que es un hotel "tematico" sobre el movimiento zapatista ya que tas habitacione llevan los nombres de los que encabezaron este movimiento y con muchas fotos de dichos personajes en cuanto la habitacio'n la encontre' reducida y poco ventilado,sin espacio para colgar ropa y en el baño no tine una repisa donde colocar rastrillo,jabon,pasta de dientes etc en cuanto al desayuno muy limitado (solo2 opciones)y nada sugestivo,
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una casa adaptada para un bed and breakfast. Las habitaciones son limpias y coloridas, el desayuno es rico y la hospitalidad es buena.
Stayed 1 night in Mar 2019

8/10 Good

Naima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio estupendo, solo el colchón no tan confortable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy pequeño y bonito, la habitación con un concepto artístico muy interesante. El desayuno incluido muy rico.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Tapachula de compras
Buena experiencia. Amabilidad del personal.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado, si te gusta el centro. Es un hotel boutique con una decoración diferente, muy acogedor, el personal amable y la comida del restaurante excelente. Podrian tomar en cuenta poner ac en la recepción.
Stayed 2 nights in Sep 2018

10/10 Excellent

lorena, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lei los comentarios acerca de este hotel y por esa razon decidi hospedarme ahi. Ahora les cuento mi experiencia. Llegue casi a media noche despues de volar y cruzar Mexico entero. Me recibieron con una amable sonrisa y una botellita de agua porque hacia mucho calor. El joven de lo mas amable y educado, me asignaron mi habitacion, me ayudaron con mi equipaje y hasta el ac y la tv me prendieron, me hicieron una cordial invitacion a degustar sus platillos de el bellisimo restaurant y no pude negarme aunque era muy tarde. La noche estaba divina. Un chico llamado Cesar me atendio de super lujo, deguste unos champinones rellenos y unos camarones en tazon de barro con vino blanco al ajo, realmente una presentacion spectacular y un sabor extraordinario, la lluvia empezo a caer y fue una noche inolvidable aunque me encontraba cenando yo sola, fue una experiencia q siempre recordare. La habitacion muy limpia, complete, el aire acondicionado excelente y la presion en la regadera muy Buena. Me gusta el comfort y este hotel ofrece todo lo que una persona pueda requerir. Un ambiente sin igual, muy diferente y con un excelente servicio. Conoci a los chefs y no pude prescindir de darles las gracias y extenderles mis mas sinceras felicitaciones por sus platillos y a todo el personal les digo GRACIAS, volvi a la semana siguiente y de igual manera, siempre muy satisfecha con la Casona Maya y su staff... tienen una fan en USA q siempre volvera a hospedarse ahi
Stayed 1 night in May 2018
Response from Alexia España on 7 Jun 2018
Muchas gracias por su comentario, es un placer atenderle como se merece. La esperamos de vuelta.

10/10 Excellent

Ma. Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar Excelente, limpio, el personal muy amable disfrutamos la alberca por la noche,!!!

6/10 Okay

carlos , Guatemala

Liked: Cleanliness, room comfort
Disliked: Staff & service
PERSONAL DESCUIDADO
ME PASO QUE RESERVE A TRAVES DE EXPEDIA Y EL DIA QUE LLEGUE A REALIZAR EL CHECK IN NO APARECIA NINGUNA HBAITACION A MI NOMBRE,
Stayed 1 night in Apr 2018

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel más encantador de Tapachula!
Este hotel es una belleza. La decoración es estupenda, la amabilidad del personal de fantástica, la piscina (alberca) está tan bien lograda, con la vegetación alrededor. La ubicación es excelente. La comida muy buena. La única cuestión a mejorar es contar con mejor parqueo para vehículos.

10/10 Excellent

Raul Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención
Stayed 2 nights in Jan 2018

8/10 Good

EMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018