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Reviews of Hotel Rose Crest Hill

2.5 out of 5
Hotel Rose Crest Hill
No. 39, Jalan Besar, Cameron Highlands, Tanah Rata, Pahang

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Holly

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

NUR HAFIQAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was centrally located along the mail road. As I was assigned a room not facing the road and did not have a window, I did not hear any road noise. Tanah Rata is a small town so almost everyplace was within a few minute's walk. The room came with two bottles of drinking water, coffee pouches, electric kettle and a tv which in addition to local channels a movie channel.
Stayed 2 nights in Feb 2020
Response from Leah on 24 Mar 2020
Dear ZEN Guest, Thank you for sparing your time to write this review! We really appreciate all the positive comments you have for us. This is really encouraging! However, we understand that there's always room for improvement. We can assure you that we're continuously improving our services, and your feedback is helping us! We can't wait to have you stay with us again! Best Regards, Leah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

ANIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access food and shops
Stayed 1 night in Dec 2019
Response from Bea on 29 Dec 2019
Dear Anis, Thank you for taking the time to review your stay. It's great to know that location is suitable for you. By booking at ZEN Rooms you can assure the best value of money for your stay. Best regards, Bea

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pls mantiance this cleanness and room service
Stayed 2 nights in Dec 2019
Response from Bea on 20 Dec 2019
Dear ZEN Guest, Thanks a lot for taking the time to review your stay! We apologize that cleanliness was not well-maintained during your stay, as that is not our usual ZEN experience. To maintain cleanliness, we regularly audit every room and provide deep cleaning services when needed. Our auditors will visit the property this week and take necessary measures to ensure this doesn’t happen again. Best regards, Bea

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room is very comfortable..
Stayed 1 night in Dec 2019
Response from Bea on 13 Dec 2019
Dear ZEN Guest, Thanks a lot for a positive feedback. We're glad to hear that you are satisfied enough in our rooms specially the bed is very comfortable. By booking at ZEN Rooms you can assure the best value of money for your stay. Best regards, Bea

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean
Stayed 1 night in Nov 2019
Response from Bea on 6 Dec 2019
Dear ZEN Guest, Thank you very much for leaving us your feedback! We are glad to know that you enjoy your stay with us. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again. Best regards, Bea

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Shahril, Paka,Terengganu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find parking..suitable for my small family..water heater work properly..room very clean and comfortable..maybe need to improve sound proofung at wall...overall good to stay
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frindly staff at reception. Good location near restaurants in the middle of the main street. The orrm we had was windowless which took a while to get used to. We could have switched to a room with a window for an extra charge but chose not to.
Stayed 5 nights in Feb 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Lovely staff, poor room
The staff here are lovely and helpful, but we didn’t enjoy the room. It had no windows so was dark and claustrophobic. Despite being a non smoking floor, there was an ash tray in our room and also one the hallway and we kept smelling smoke in the room. Shower only had freezing cold water. Location was great, right in the middle of Tanah Rata and five minutes walk from the bus station.
Stayed 2 nights in Feb 2019

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Rose Crest Hill is in a good spot in the centre of Tanah Rata. It is easy to walk to shops and restaurants from her. From that perspective, the location is ideal. With respect to the rooms, note that Superior Double Room does NOT have any windows. While some of the pictures indicate that they may, NONE of the Double (or Twin) rooms have windows. In these rooms there is no air-conditioning or fan; simply an extractor fan. When we walked into the room initially it smelled of smoke (even though it was supposed to be a non-smoking room) but once the extractor fan was on this dissipated. However, the lack of air in the room resulted in one of the worst nights sleep either my partner or I had ever had. We raised this issue the next morning. The reception staff were helpful and assisted us to (pay to) upgrade our room to the Deluxe triple room and move our bags for the remaining two nights of our stay. This room was lovely. It still did not have air-conditioning or a fan, however as it is quite cool in the Highlands having the window open was a fine option (albeit one that lets in the noise - including the call to prayer at all times of the day). The bathroom was functional and fine - note there is no shower partition so gets very wet. The wifi worked well. The reception staff were helpful and polite, and gave good recommendations for the local area. Overall, would stay again ONLY in the Triple or Family rooms.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

ShafiqHasyriq, Setia Alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very strategic hotel in Cameron. We can find food easily, especially for the Muslims. So many halal hawker's stalls, mamak's restaurant and even Starbucks. We can just walk around Tanah Rata to find food. They also have elevator in the hotel. We went to Cameron on Chinese New Year so the traffic jam was very massive so we decided to rent a motorcycle to visit around Cameron. The motorcycle we can just rent near the hotel. This hotel is very recommended.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Kalwant

Disliked: Room comfort
Small room with no windows
Was given the only room without windows on that floor. Both other rooms with windows were unoccupied throughout my stay. One of the benefits of booking and paying for a room in advance without looking at it first I suppose.
Stayed 2 nights in Nov 2018

10/10 Excellent

arinawati

Wonderful
Wonderful
Stayed 2 nights in Aug 2018

6/10 Okay

MJ, Kuala Lumpur

In the middle of Tanah Rata
Nice hotel but difficult to get parking nearby during weekends
Stayed 1 night in Jul 2018
Response from Rose Crest Hill Hotel on 25 Jul 2018
Thank you for choosing our hotel. Hope to see you again soon 😀

10/10 Excellent

Shanthini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Completely satisfied with the room and service which has been provided to us.
Stayed 1 night in Jul 2018
Response from Rose Crest Hill Hotel on 25 Jul 2018
Thank you for choosing our hotel. Hope to see you again soon 😀

10/10 Excellent

sanizan, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. Excellence customer services and good facilities. Thanks Expedia
Stayed 1 night in Jun 2018
Response from Rose Crest Hill Hotel on 25 Jul 2018
Thank you for choosing our hotel. Hope to see you again soon 😀

8/10 Good

Arshad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small and clean hotel
Nice, small and clean hotel located right in the middle of tana ratah with all food joints closeby.
Stayed 3 nights in Apr 2018

4/10 Poor

amirul, kl

Disliked: Property conditions & facilities, room comfort
VERY DISSAPOINTED HOTEL
This hotel is not same as in advertisement. I am really upset with the room condition and hotel overall.
Stayed 1 night in Apr 2018

6/10 Okay

Ad

Clean room but lack of facility
Some of the light in the room number 403 are malfunction and the staff told me that that room is queen size bed.However its just single bed which they combine it into two.So tricky and be careful with them next time u check in.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location is convenient for food and entertainment.
Stayed 2 nights in Feb 2018

8/10 Good

mawar, puchong, selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean & very suitable for family holiday
very happy with this hotel..happy with staff, facilities, cleanliness & the environment.
Stayed 2 nights in Nov 2017

4/10 Poor

Gérard

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Chambres sans fenêtre. Pas de micro ondes. Pas de ménage pendant 3 jours.
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo rapporto qualità/prezzo, molto di più rispetto ad altri posti della zona di Tanah Rata. La proprietaria è stata veramente carina, cortese e disponibile nel fornirci tutte le informazioni possibili sulla zona e sui servizi. Consigliatissimo!
Stayed 2 nights in Sep 2019

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great small hotel perfectly located close to the bus station of Tanah Rata, its close to all amenities. Room was clean, staff was friendly
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ok to sleep
A bit noisy and no windows in the room but great location and the beds are ok to sleep
Stayed 2 nights in Feb 2019

8/10 Good

Rolf

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2018
Response from RoseCrestHillHotel on 24 Aug 2018
Thank you for staying with us . See you again 😄😄😄

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Mériterait une fenêtre (403)
Pb avec l’eau chaude le soir Chambre petite et sans fenêtre un peu étouffante
Stayed 2 nights in Mar 2018

4/10 Poor

Bodil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Illaluktande bunker
Hotellet ligger väldigt bra till i Cameron Highlands och personalen var hjälpsam. Men rummet var verkligen inte kul. Det luktade mögel i badrummet, sängkläder och handdukar var fläckiga, rummet var en liten bunker utan fönster. Jag skulle inte bo där igen. Man kommer till Cameron Highlands för vyerna men själva byn Tanah Rata var verkligen inget att ha.
Stayed 1 night in Mar 2018

8/10 Good

Felmeb, Kampen, Netherlands

Liked: Cleanliness, property conditions & facilities, room comfort
Fine hotel with pool, not expensive
It was a great stay and we made use of the pool and other facilities like the bar. Especially for younger generation (students).
Stayed 2 nights in Aug 2017