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"We had a fantastic stay at Stay Cozy Apartments at The Encore in Birmingham. The apartment was incredibly spacious, beautifully presented and had everything we needed. All the facilities were brilliant, and the location was fantastic, making it the perfect base for our stay. We couldn't fault the place and would happily stay again. Highly recommended"

"Clean rooms , lovely staff wonderful location . However it would be really helpful if there are some options of same gender en-suites ."

"Great stay, would recommend"

"Great central location"

"I would like a refund. Thus place is discusting we had to leave and could not complete our stay. Dirty sheets snot up the walls absolutely filthy bed was broken and someone banging our door constantly my daughter is still having nightmares"

"The accommodation/facilities are in need of improvement/upgrade/repair. Microwave supplied (good) but no microwaveable cooking dishes; no suitable knives in the cutlery only sharp knives; can-opener would be useful; pots/pans comprised two frypans and one saucepan but no lid(s). Kitchen tap unit spins as you use it. Plug in sink does not seal - you had to run water continually to wash dishes. One kitchen light flickers then goes off - poor overall kitchen lighting. Fridge was off when we arrived...

"The rooms were well prepared and clean. Location was very convenient for our needs during the stay. "

"Main front door doesn't shut, there was a bed missing. And the only parking space was taken up by a van that looked like it had been there for years"