Hotel Keluarga di Tamuning

"It was very clean, the kitchenette was also very nice. Plenty of space for luggage. Shuttle was also clean and was there early, the driver was also nice and helpful as well. The room I was in, the drain wouldn't really pop back up to drain, but it was still very good after a long day of traveling. Would definitely recommend staying at."

"okay"

"POOR POOR POOR CUSTOMER SERVICE! Since 3pm on July 04, 2026 check in time, I informed Front Desk the AC was not cold. Throughout the day, 4 DIFFERENT EMPLOYEES ON 4 SEPARATE OCCASIONS/TIMES all came up to the room and confirmed AC was not cold. The whole day to the next day, still nothing was done. I asked for a manager and only to be told the manager is off and to come back later “IF” the manager will be on site. Maintenance guy came to check the AC in house clothes and slippers, no uniform,...

"Great hotel! Highly Recommend! Very clean and comfortable. Amenities are 5-STAR and staff are very friendly. They have done a really great job with Prioritizing the Customer Experience at this hotel‼️ Kudos‼️👏👏👏👏👏"

"Shuttle service was convenient. The cleaners need to clean the shower curtains. I found a weird blob and it was gross"

"The property is conveniently located to many stores and outlets. Staff are friendly and nice. As a returning customer, filling out paperwork repeatedly (same information the past 6 times I’ve stayed there this year, it is inconvenient to ask the same information over and over. Also, while I don’t have visitors, their requirement that each person visiting register at the lobby makes this location feel unwelcoming."

"The room was okay for the price. The hotel needs better plumbing. The toilet pressure was so weak. The bathroom sink was cracked and rusted. Tub is clogged. We were in a king size bed and the bed kept squeaking. Only thing new looked like the pillows. There was also a roach that showed up in our bathroom. The hotel definitely needs an upgrade."