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Reviews of Ryokan Sansui

3.5 out of 5
Ryokan Sansui
850 Fukuji, Okuhida Onsengo, Takayama

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 55 reviews" "
Rating 8 - Good. 15 out of 55 reviews" "
Rating 6 - Okay. 1 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this hotel twice. The first time was last year and the second time this year One of the best in the area The staff are friendly and kind. I really enjoyed my accommodation here
Stayed 2 nights in Dec 2023
Response from Takahashi on 24 Dec 2023
旅館山水をご利用いただきまして、誠にありがとうございます。クリスマスより3月20日まで、徒歩3分の場所にある「青だる」ライトアップが始まります。スケールの大きな氷をライトアップします。またのご利用をお待ちしております。

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service and attention to details were top notch. The owner/manager was very helpful and with his help we were able to go to Kamikochi by public transportation even though it was closed. We really wanted to do this so his help was much appreciated. We did not have breakfast but the dinner was very good and served by these nice attentive ladies which we really enjoyed. The ryokan is more traditional which worked for us in the remote mountains. The view from the spacious lobby area was very pretty.
Stayed 2 nights in Nov 2023
Response from Takahashi on 28 Nov 2023
旅館山水をご利用いただきまして、誠にありがとうございます。上高地も今は雪景色となり、冬山装備が必要です。またのご利用をお待ちしております。

10/10 Excellent

Etienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at Ryokan Sansui. Our host was excessively kind and the stay was great. We particularly enjoyed the private baths, especially the larger one which is tucked away.
Stayed 1 night in Nov 2023
Response from Takahashi on 28 Nov 2023
旅館山水をご利用いただきまして、誠にありがとうございます。季節は進んで、雪景色となっています。又、お会いできる日を楽しみにしています。

6/10 Okay

Li May

Stayed 1 night in Nov 2023
Response from Takahashi on 14 Nov 2023
ご利用いただきまして、ありがとうございました。初雪の景色はいかがでしたでしょうか。

10/10 Excellent

Margarida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time, everyone was very kind and welcoming and the onsens were amazing
Stayed 1 night in Oct 2023
Response from Takahashi on 6 Oct 2023
旅館山水をご利用いただきまして、誠にありがとうございます。高い評価をいただきまして、重ねてお礼申し上げます。次回は、冬の雪景色をご覧いただきたいと思います。またのご利用をお待ちしております。

10/10 Excellent

Morten

Stayed 1 night in Sep 2023
Response from Takahashi on 2 Oct 2023
ご利用いただきまして、誠にありがとうございます。高い評価をいただきまして、重ねてお礼申し上げます。奥飛騨温泉郷福地温泉は、これから紅葉のシーズンを迎え、その後は冬の雪景色へと季節が移り変わります。 またのご利用をお待ちしております。

8/10 Good

GOH

Stayed 1 night in Sep 2023
Response from Takahashi on 28 Sept 2023
ご利用いただきまして、誠にありがとうございます。奥飛騨温泉郷福地温泉は、これから紅葉のシーズンを迎え、その後は冬の雪景色へと季節が移り変わります。 またのご利用をお待ちしております。

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is easy to get to from Matsumoto by bus on a very scenic ride. We were collected by the hotel manager from the bus stop. This is a very sleepy village, though we ate at two very good restaurants. The hotel has seen better days (not really a Ryokan). However two major highlghts: were their evening meal which was was brilliant, incredible course after course in a private dining room. Equally, the experience of sitting in their hot pool looking at the mountains was very memorable. Catching the bus down to Takayama was easy at the end of our stay.
Response from Takahashi on 18 Aug 2023
旅館山水をご利用いただきまして、誠にありがとうございます。当館はホテルではなく、旅館でございますので、よろしくお願い致します。またのご利用をお待ちしております。

10/10 Excellent

laura

Stayed 2 nights in Aug 2023
Response from takahashi on 9 Aug 2023
当館をご利用いただきまして、誠にありがとうございます。何分にも高い評価をいただきまして、重ねてお礼申し上げます。次回は、冬の雪景色をご覧いただきたいと思います。またのご利用をお待ちしております。

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Owner/Manager!
Off the beaten path, and probably best suited with a car (which we rented), but also accessible by bus/taxi. Owner/Manager was SUPER nice and helpful. Breakfast and dinner were unique and tasty, and reasonably priced. Very close to Kamikochi, and a few dining options nearby by car (and possibly an itzakaya across the street...if the owner is not napping 😆). 3 lovely private onsens on-site, too, plus 2 public for M and F. Nice alternative to western hotels with tatami mats and a lovely view of the mountains.
Stayed 3 nights in Jul 2023
Response from Takahashi on 31 Jul 2023
ご利用いただきまして、誠にありがとうございます。素敵なお言葉をいただきまして、ありがとうございます。冬の雪景色も綺麗です。またのご利用をお待ちしております。

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We felt very taken care of. The property has not seen renovations since the early 70s, I suspect. It actually adds to the charm of the place.
Stayed 1 night in Jul 2023
Response from takahashi on 26 Jul 2023
当館をご利用いただきまして、誠にありがとうございます。お褒めの言葉をいただきまして、重ねてお礼申し上げます。今年は8月4日20日の夜8時30分から、当館より徒歩3分のお祭り広場にて、福地温泉夏祭りが行われます。獅子舞いなどの披露や、絵馬市、バザーなどが行われますので、この機会に是非訪れてみませんか？露天の広場ですので、雨が降ると中止になります。どうもありがとうございます。

10/10 Excellent

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were extremely hospitable and helpful. They prepared exceptionally delicious meals tailored to our dietary preferences. The onsen areas are beautiful and peaceful. The scenery is incredible, and it is close to wonderful hiking and sightseeing. We greatly enjoyed our stay. Highly recommended!
Stayed 3 nights in Jul 2023
Response from takahashi on 21 Jul 2023
当館をご利用いただきまして、誠にありがとうございます。非常に素晴らしいお言葉をいただきまして、重ねてお礼申し上げます。次回は、秋の紅葉や冬の雪景色の季節にお越しくださいませ。又、お会いできるのを楽しみにしております。どうもありがとうございます。

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from 高橋 on 14 Jul 2023
ご利用いただきまして、誠にありがとうございます。8月4日8月20日まで、当館から徒歩3分の「昔ばなしの里」お祭り広場で、福地温泉夏祭りが毎晩開催されます。毎晩夜8時30分から、郷土芸能の獅子舞いや鶏芸といった昔から伝わる舞を披露致します。獅子がアクロバティックな動きをする舞と蛇を退治する舞などをご覧いただけます。是非ともこの機会に、訪れてみてくださいませ。※尚、露天の会場の為、雨天の場合は中止となりますので、お願い致します。

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a delightful surprise. It is a 40-min bus or taxi ride up from Takamaya and is well worth the trip out and back. We stayed longer here than most other hotels. We will remember this one for its charm, the kindness and cooking skills of the owner and family, and the nearby ryokans that provide the best lunches, Cafe mokkamokka, and Ryoken Tonoyashi (sp ?)- the Sansui people will tell you which one. This dinner spot provided the most delicious simple and AMPLE dinners for much less than we spent elsewhere on our 3-week trip. Definitely, we'll come back. The walks into and around the mountains were breathtaking. We made sure to do a pre-lunch and pre-dinner walk up and down a short span of the main road. As a ryoken, the usual pajamas provided by hotels the Sansui provided were a full kimono and jacket suitable for men and women. We wore these to the one dinner we had at Sansui - private dining room, and it was a hoot. The food was amazing, and highly traditional consisting of about a dozen small plates and 4-5 larger plates. Great value for excellent and abundant servings. The mountains at the start of spring are beautiful. We picked a good time. This is a retro 60s ryoken. So know that as such it has everything, including a throwback to ski resorts of that era, but misses slightly on wifi only in the lobby. Still, we met other friendly travelers all cranking into wifi and telling stories.
Stayed 3 nights in Mar 2023
Response from takahashi on 12 Apr 2023
ご利用いただきまして、誠にありがとうございます。又、お褒めの言葉をいただきまして、重ねてお礼申し上げます。こちらは標高1,000ｍの高地にありますので、これから草木が芽吹いてきます。桜もいつもは5月上旬が見頃ですが、今年は暖かい日が続いており、4月下旬には見頃を迎えそうです。またのご利用をお待ちしております。

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location in the mountains. Very beautiful location and friendly staff.
Stayed 2 nights in Feb 2023
Response from takahashi on 22 Feb 2023
ご利用いただきまして、ありがとうございます。雪景色をお楽しみ、感動いただきました事、嬉しく思います。今度は、春の新緑、夏の避暑地、秋の紅葉と季節ごとの景色をご堪能下さいませ。またのご利用をお待ちしております。

10/10 Excellent

Yousef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Ryokan hotel experience with friendly staff.
Response from takahashi on 3 Jan 2023
ご利用いただきまして、誠にありがとうございます。お泊まりいただいた後も、雪が増えてきれいな雪景色になっています。またのご利用お待ちしております。

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hot spring getaway
Perfect ryokan stay! Cozy location in the mountains with lovely hot springs and super friendly staff. Some of the common areas are a bit dated but full of charm and very clean. Highly recommended!
Stayed 1 night in Jun 2020
Response from TAKASHI on 13 Jun 2020
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the unique resort and view of the mountain. Staff were excellent and helpeful too. Directing us to the close by restaurants as we wanted a easy dinner with children. Over all it was good. Thank you
Stayed 3 nights in Dec 2019
Response from TAKAHASHI on 21 Dec 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

8/10 Good

Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding of the ryokan is very picturesque and peaceful. The onsens are lovely. There are gender-specific public onsens as well as private onsens that you can reserve. The ryokan itself is a bit dated though.
Stayed 1 night in Oct 2019
Response from TAKAHASHI on 24 Oct 2019
ご利用いただきありがとうございます。 またのご利用をお待ちしております。

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An incredible stay!!
We loved, loved our stay here. The onsen was wonderful (four outdoor private, a male and female onsen, both indoor and outdoor). The breakfast was incredible and they made gluten free for my wife (celiac). (No dinner, just breakfast). They even noticed she liked lemons in her water and provided those each day. The staff was wonderful and so helpful (didn't speak much English but enough to get by!) The building interior is outdated, but not in a bad way once you get used to it. It's traditional Japanese - tea, slippers, robes, breakfast, futons (we doubled ours up to make them more comfortable) on the floor, tatami mats. In a small town with hiking nearby, only one place to eat (walking), a small morning market and other onsens. The bus comes right through town (a couple minutes from the ryokan) and can take the bus all over - transportation in Japan is on point. We had a wonderful, restful and adventurous stay! Would absolutely go back and would highly recommend if you're looking for a traditional experience.
Stayed 3 nights in Oct 2019
Response from TAKAHASHI on 24 Oct 2019
ご利用いただきありがとうございます。 色々不行き届きがございまして、申し訳ございませんでした。 またのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and baths were clean, staff were friendly and very helpful. We were able to ask for a vegan version of the breakfast, and they helped us find our way to our next destination.
Stayed 1 night in Jul 2019
Response from Takashi on 16 Jul 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

10/10 Excellent

Ruttakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ryokan ever
Best service. Friendly and helpful staffs. Recommended. Superb
Stayed 2 nights in Jun 2019
Response from takashi on 6 Jul 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。 ありがとうございます。

10/10 Excellent

B.Cook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't ever check in because we didn't make it to Okuhida but they were very responsive. Thanks!
Stayed 1 night in Mar 2019
Response from taka on 30 Apr 2019
ありがとうございます。 又、次の機会にお会いできることを楽しみにしています。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Takahashi on 10 Dec 2018
Thank you very much for using our hotel. Also, thank you for a wonderful opinion.

8/10 Good

SIU YUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and free onsen
Small family running hotel. Nice service. Dinner and breakfast taste good. There are different individual onsen for guests and free of charge. Better by drive especially in the evening.
Stayed 1 night in Oct 2018
Response from Takahashi on 20 Nov 2018
Thank you very much for using it.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, they arranged rice bowls for us when we didn’t book dinner at the hotel and found that the only restaurant in the village was closed that night.
Stayed 4 nights in Oct 2018
Response from takahashi on 31 Oct 2018
Thank you very much for using our hotel. Also, thank you for a wonderful opinion.

10/10 Excellent

Angel, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, the hotel room is spacious and clean. The Onsen is good size and the arrangement of private Onsen for couples or families is a great idea. it would be better if they could provide electric kettle. We enjoyed our stay very much and will recommend it.
Stayed 2 nights in Oct 2018
Response from takahashi on 31 Oct 2018
Thank you very much for using our hotel. Also, thank you for a wonderful opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. 40km from Takayama!!
40 km from Takayama!! If you are driving it is a very good place to stay.
Response from taka on 14 Jan 2019
Thank you very much for using our hotel. Also, thank you for a wonderful opinion.

8/10 Good

Li-Ying

Travelled with family
Liked: Cleanliness, staff & service
一抵達非常熱情招呼，露天溫泉非常舒服，大概是因為今天住客很少所以都包場了，但吹風機風俗很小，長頭髮的人不建議洗頭，貸切風呂有點驚嚇，池子過小外，池內有水管露出水面（正中央），或是會泡著鐵鏈，讓人泡湯慾望降到最低點，大眾池其實就非常棒了，晚餐好吃，可愛的員工熱情招呼還慢慢的教我說日文，真的有像去朋友家作客的感覺，整體來說，是間非常溫暖的溫泉旅宿，設備如同其他人所說就是有年代的痕跡外，其他真的無法挑剔，很棒
Stayed 1 night in Apr 2024
Response from Takahashi on 13 Apr 2024
旅館山水をご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。当館は標高の高いところに位置しますので、桜が5月上旬に咲きます。是非お越しくださいませ。

8/10 Good

LOK FU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Takahashi on 10 Dec 2023
当館をご利用いただきまして、誠にありがとうございます。

10/10 Excellent

Fong Dik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host is very warm and friendly, food is natural and nice, overall is a very pleasant experience.
Stayed 1 night in Nov 2023
Response from Takahashi on 12 Nov 2023
ご利用いただきまして、誠にありがとうございます。又、会える日を楽しみにしています。

8/10 Good

ちか

Stayed 1 night in Sep 2023
Response from 高橋 on 9 Oct 2023
当館をご利用いただきまして、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

POU LIN

Stayed 1 night in Mar 2023
Response from takahashi on 27 Mar 2023
ご利用いただきまして、誠にありがとうございます。これからは、雪が解けて新緑の爽やかな季節となります。4月１４日、１５日は春の高山祭りと、色々なイベントもございます。またのご利用をお待ちしております。

10/10 Excellent

Kenji

Stayed 1 night in Dec 2022
Response from 高橋 on 29 Dec 2022
ご利用いただきまして、誠にありがとうございます。こちらはこれから冬本番で、一段と雪が積もってまいります。またのご利用お待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備もとても綺麗で、お風呂も共用風呂のほかに貸切露天風呂もあり、快適に過ごすことができました。会席料理もとても美味しくて、ぜひまた食べに行きたいです。 夜、旅館のまわりを散歩したのですが、暗い中にいくつもの旅館が連なっている景色が素敵でした。上高地や新穂高ロープウェイへのアクセスも非常によく、観光しやすい場所だったので、また利用したいです。 旅館の皆様にたくさんお心遣いいただき、とてもいい旅行になりました。
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from takahashi on 9 Dec 2019
ご利用いただきましてありがとうございます。 又のご利用をお待ちしております。

10/10 Excellent

sungyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯親切。泡湯有室外池
自駕比較方便停十幾台車沒問題，也有公車可以到達 入住時櫃檯親切介紹環境，走五分鐘有個一間朝市比較像台灣的雜貨店
Stayed 2 nights in Oct 2019
Response from takahashi on 2 Nov 2019
ご利用いただきありがとうございます。 またのご利用をお待ちしております。

8/10 Good

Chi Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from TAKAHASHI on 13 Oct 2019
ご利用いただきありがとうございます。

10/10 Excellent

Pauline

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from takashi on 22 Aug 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

10/10 Excellent

Marie-A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome stay, great service, perfect location. We liked also the private onsen.
Stayed 2 nights in Aug 2019
Response from Takahashi on 9 Aug 2019
ご利用いただきまして、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Mami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from takashi on 11 Jul 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super leuke ervaring
Super leuke ervaring. Yukata’s op de kamer. Privé onsen(warm bad) en een heerlijk traditioneel ontbijt. Personeel is heel aardig.
Stayed 2 nights in Jun 2019
Response from TAKASHI on 14 Jun 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from TAKASHI on 11 Jun 2019
ご利用いただきありがとうございます。 またのご利用をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from TAKASHI on 19 May 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019
Response from taka on 3 May 2019
ご利用いただきまして、誠にありがとうございます。 レストランまで何回も送迎させていただきましたが、ご満足いただけましたようで、ありがとうございます。

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from 高橋 on 1 May 2019
当館をご利用いただきまして、誠にありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
独特な貸切温泉が面白かったです。
Stayed 1 night in Apr 2019
Response from taka on 13 Jun 2019
ご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from taka on 30 Apr 2019
ご利用いただきまして、誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from taka on 14 Jan 2019
Thank you very much for using our hotel. Also, thank you for a wonderful opinion.