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Reviews of Novotel Taiping Perak

4 out of 5
Novotel Taiping Perak
No. 1 Jalan Tupai, Taiping, Perak

Reviews

9.0

Wonderful

Rating 10 - Excellent. 266 out of 460 reviews" "
Rating 8 - Good. 152 out of 460 reviews" "
Rating 6 - Okay. 26 out of 460 reviews" "
Rating 4 - Poor. 12 out of 460 reviews" "
Rating 2 - Terrible. 4 out of 460 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was really comfortable. Well set up hotel and courteous staff.
Stayed 1 night in Mar 2024
Response from James Chan, General Manager on 26 Mar 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings/comments, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

6/10 Okay

Wei Fun

Travelled with group
Maintenance is good
Stayed 1 night in Mar 2024
Response from James Chan, General Manager on 19 Mar 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings/comments, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Surkunalingam

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Restaurants around were not clean
Stayed 2 nights in Jan 2024
Response from James Chan, General Manager on 1 Feb 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. I will certainly inform my Housekeeper to conduct regular inspections on the public areas and I will inspect as well.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James Chan, General Manager on 30 Jan 2024
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

6/10 Okay

Wern Chian

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lift needs to be upgraded.
Stayed 1 night in Dec 2023
Response from James Chan, General Manager on 31 Dec 2023
Dear Guest Thank you for your feedback with regard to your stay with us recently.I have read your comments. I am very sorry to inform you that there was a bad lightning strike recently and all the lifts were affected. For your information, two lifts are now back to normal and the remaining one lift which required a major repair is in progress and should be functioning soon.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Siew Shin

Stayed 2 nights in Nov 2023
Response from James Chan, General Manager on 6 Dec 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient to attractions around town. The hotel is also very neat and clean. Staff are friendly. Only downside is that the hotel parking is at Level 6. A bit troublesome driving all the way up.
Stayed 1 night in Nov 2023
Response from James Chan, General Manager on 30 Nov 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.By the way, the hotel car park is located at level 6 at the moment and we have planned to have the hotel car park in the basement in the future.Best regards.James ChanGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive and informative. Particularly helpful when I let the taxi drive away with my bag in the boot. All sorted in 20 mins and I was able to catch my train. Taiping is a blessed relief after the speed of KL. The pool is relaxing and it is only a 10 minute walk to the Taiping Gardens. I will definitely be back.
Stayed 1 night in Nov 2023
Response from James Chan, General Manager on 24 Nov 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t beat it for location. Drinking water supplied in refillable glass bottles should be secured with tamper-proof seals. Check-in staff, for reasons unknown, looked stern. Very slow & unreliable wifi
Stayed 1 night in Nov 2023
Response from James Chan, General Manager on 24 Nov 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. I will certainly look into the areas that need improvements.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. We stayed in a grand king bedroom and it was very comfortable. However, wifi speed & reliability were way below par. While we commend the hotel for not supplying toiletries & drinking water in single-use plastic containers, the glass bottles containing drinking water should be secured with tamper-proof seals
Stayed 2 nights in Nov 2023
Response from James Chan, General Manager on 24 Nov 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. For your information, we have moved to environmental friendly packaging for bathroom amenities as well as coffee / tea sachets and we have stopped single-use plastic which is bad for the environment. We are providing refillable glass bottles with filtered water from our Diamond Water Filter System. We will look into the tamper-proof seals as mentioned.Regarding wifi, we are in the mid of upgrading our wifi to a higher bandwidth from TM to Maxis and the whole upgrade will be completed by end of November 2023.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excellent

WengTuck

Stayed 2 nights in Jun 2023
Response from James Chan, General Manager on 6 Nov 2023
Dear GuestThank you for your feedback with regard to your stay with us recently. I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excellent

WEI MING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from James Chan, General Manager on 24 Oct 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from James Chan, General Manager on 24 Nov 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager

8/10 Good

PF

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
should give more training for reception staff
Stayed 1 night in Oct 2023
Response from James Chan, General Manager on 10 Oct 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments and for your information, training is on-going for all the front office staff since majority of the staff are new. Once again, thank you for your feedback and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

8/10 Good

Say Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from James Chan, General Manager on 27 Sept 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Kah Leong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from James Chan, General Manager on 11 Sept 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

KHALIJAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from James Chan, General Manager on 28 Aug 2023
Dear GuestThank you for the feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from James Chan, General Manager on 15 Aug 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe that you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

NG

Stayed 2 nights in Jul 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

8/10 Good

OONG PING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Town areas
Stayed 1 night in Jul 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Would visit again.
Stayed 1 night in Jul 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Joo Ben

Stayed 2 nights in Jul 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Nur Shazreena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - close to eateries and walking distance to lake garden. Room is clean and comfortable. Service from the staffs are impeccable. Will come again
Stayed 1 night in Jun 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Gek Sim

Stayed 1 night in Jun 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to Novotel, Taiping again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Gerald Cheng Hock

Liked: Staff & service, property conditions & facilities
Service at the front desk was prompt and professional. The room was excellent and well maintained. Service staff were friendly and approachable.
Stayed 4 nights in Jun 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

8/10 Good

TONY

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from James Chan, General Manager on 1 Aug 2023
Dear GuestThank you for your feedback with regard to your previous stay with us.I believe you are satisfied with your previous stay and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

ITAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is strategically located with the Lakes Gardens, hawkers food and shopping within walking distance.
Stayed 5 nights in May 2023

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great & comfortable hotel.
Stayed 1 night in May 2023

10/10 Excellent

Zulkeplee

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in Taiping.
Great hotel with spectacular views of Taiping and Banjaran Tiitwangsa. Great staff and convenient location. Can improve by making sure toilet seat is fixed and shower floor not too slippery. But everything else is superb.
Stayed 1 night in May 2023
Response from James Chan, General Manager on 18 May 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I will certainly inform my Housekeeper to look into it.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. My always preferred hotel when I’m visiting Taiping. Keep up the good work! 👍👍👍
Stayed 1 night in May 2023

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well-appointed room but doona would be more suited to Arctic conditions, which may explain the air-con being set to 16 degrees. Even when adjusted to 25 deg., it was still too cold - a bit ridiculous for the Tropics and not very environmentally-friendly.
Stayed 1 night in Apr 2023
Response from James Chan, General Manager on 8 May 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I would be very pleased if you could provide us the room number for us to check further. Normally, guests should be able to adjust the air conditioning temperature to suit your needs.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

6/10 Okay

Chuah Lam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. But parking is inconvenient.
Stayed 1 night in Apr 2023
Response from James Chan, General Manager on 11 Apr 2023
Dear Guest Thank you for your review with regard to your stay with us recently.I have read through your comments highlighted and for your information, our hotel car park is at level 6. Please look out for Novotel signboard as you are driving up to the car park at level 6. Furthermore, you may ask the front office staff to validate your parking ticket upon check in so that from your room, you can proceed to the car park without having to go down to front office counter to validate your ticket. While you are at level 6, please validate your ticket at the ticket machine on the right before driving out.Once again, thank you for your review and we are looking forward to be of service to you again soon.Best regards.James ChanGeneral Manager

8/10 Good

SIM KEE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location good in town center. Lift not working properly:- *unable to read access card *long time to close door *long time waiting for lift
Stayed 1 night in Apr 2023
Response from James Chan, General Manager on 11 Apr 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I would like to apologize to you for waiting for the lift for a long time as one of the lifts was down during your stay. For your information, the lift has been repaired and all the lifts are now in functioning order.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Weng Leong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite a good hotel for the rate. Located in the central location with lots of eating place to savour local street food. Near the lake garden too.
Stayed 1 night in Apr 2023

6/10 Okay

Benjamin

Travelled with partner
Liked: Staff & service
Location is good. Reception staff is good. Mouldy bathroom is bad. Room price a bit expensive when compared to similar properties in Penang.
Stayed 3 nights in Mar 2023
Response from James Chan, General Manager on 3 Apr 2023
Dear Mr. BenjaminThank you for your review with regard to your stay with us recently.I have read through your comments highlighted and I will certainly look into the mouldy bathroom with my Housekeeper.Regarding the rates, I would suggest you enroll as a member and book online for special rates for members.Once again, thank you for your review and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

6/10 Okay

Bernice, BLOOMINGTON

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel is overall good. It’s conveniently located and attached to a mall. The staff were very friendly and helpful. It’s just not clean to the standard I’m used to. Stains on the couch. Mouldy bathroom sink. Coffee station probably hasn’t ever been clean. Coffee stains everywhere. I had to clean the coffee station before I could use it. The bed was clean. I booked two rooms. One for my parents and one for myself. Both cost the same but both were not identical. One was smaller than the other. I was told they were both in the same category but that they were not the same. ?? Eventually they reassigned my parents to the same bigger room as mine.
Stayed 2 nights in Feb 2023
Response from James Chan, General Manager on 17 Feb 2023
Dear Ms. BerniceThank you for your review with regard to your stay with us recently.I have read through your comments highlighted and I will certainly look into the areas that need improvement.Once again, thank you for your review and we are looking forward to welcoming you back to stay with us again soon.Best regards.James ChanGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for the food lover as opposite a food court if you like local food, if you don't plenty of choice in the mall. Hotel breakfast has everything you could ever wish for . Hotel is clean and staff welcoming . Lake garden is a short distance from hotel and easily walkable.
Stayed 3 nights in Feb 2023

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel, staff were absolutely fantastic and so hello and friendly, early check in appreciated and our special request for a high floor noted and. Loved the pool and views and also the fact they have a water refill station to save on single use plastics and also the refillable toiletries (not single use small ones) excellent hotel in a good position. Highly recommended
Stayed 1 night in Jan 2023

8/10 Good

Kirstie

Liked: Staff & service, room comfort
Overall pleasant stay but can be better
Stay was overall good, but got to do something about the pillows. The pillows are way too soft for any neck support. Hotel may consider changing out the pillow to firmer ones.
Stayed 4 nights in Jan 2023
Response from James Chan, General Manager on 14 Mar 2023
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read through your comments highlighted and I will certainly look into the pillows.Once again, thank you for your feedback and we are looking forward to welcoming you back to stay with us soon.Best regards.James ChanGeneral Manager

10/10 Excellent

Eng Kiong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two room connected to each other. It is better than family suite as it allow me to monitor young children sleeping on other room. Overall the room is cosy, ambient. The bathroom is clean and meet my expectation. TV channel is not digital/HD. This is the only drawback,
Stayed 2 nights in Jan 2023

10/10 Excellent

Muhammad Zaid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Hwa Teck

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely done and maintained hotel. Very clean and comfortable. Would definitely come back again.

8/10 Good

Shahid

Stayed 2 nights in Dec 2022

10/10 Excellent

Azman Bin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Jesper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Soo, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
.

8/10 Good

YOSHIHIRO

Stayed 2 nights in Oct 2022

10/10 Excellent

Hang Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the services were tip top. The breakfast was quite good.
Stayed 2 nights in Nov 2022

10/10 Excellent

Say Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
One of the best hotels in Taiping and the staff is attentive and polite.
Stayed 7 nights in Oct 2022