Hotel de Ľeau Reviews

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Reviews of Hotel de Ľeau

Hotel de Ľeau

No.99, Fuqian 4th St., Anping Dist., Tainan

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Liang

25 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2024

Response from 安平留飯店客服中心 on 28 Mar 2024

親愛的Liang貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵，希望在不久的將來能再次為您服務。謝謝，敬祝順心。安平留飯店客服中心

10/10 Excellent

Jennifer

11 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2024

Response from 安平留飯店客服中心 on 18 Mar 2024

親愛的Jennifer貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵，希望在不久的將來能再次為您服務。謝謝，敬祝順心。安平留飯店客服中心

10/10 Excellent

Angie, Atlanta

3 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable to stay and good breakfast.

Stayed 3 nights in Oct 2023

Response from 安平留飯店客服中心 on 8 Nov 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

Audrey

Travelled with family

16 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our favorite stay of our Taiwan trip so far! The rooms are beautiful, elegant, clean, and spacious. Made to order breakfast is also delicious! There is free parking. Would definitely come back!

Stayed 1 night in Aug 2023

Response from 安平留飯店客服中心 on 19 Aug 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jiahn

6 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2023

Response from 安平留飯店客服中心 on 11 Jul 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，也感謝您對於本次住宿的高分評鑑。希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

Wesley

Travelled with family

10 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2023

Response from 安平留飯店客服中心 on 16 May 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的意見與回饋是我們進步的機會。希望在不久的將來能再次為您服務。謝謝，敬祝順心。

8/10 Good

Dragana

Travelled with family

16 Mar 2023

Liked: Cleanliness, staff & service, amenities

The staff is really kind and helpful. The property is charming, though rooms without coridors are not comfortable enough, while the bathroom sliding doors are not at all practical and give little privacy. The two biggest issues are surrounding area: mixure od dasty dirt lots, car washing facilities and storages, with a few restaurants, shops, etc. The other big issue is easier to change: breakfast. They serve lunch meals for breakfest from the menus, with no eggs, cheese, marmalade, bread, etc. There is no Chinese options either, exept rice. If you are vegetarian or vegan, there is hardly anything to eat.

Stayed 4 nights in Mar 2023

Response from Customer Service Center on 21 Mar 2023

Dear Guest,Thank you for taking the time to share your feedback.You comment will deliver to duty manager. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

roy

15 Mar 2023

Liked: Staff & service, amenities, property conditions & facilities

Good location, friendly staff, great inclusive breakfast, modern clean line design. We were given rooms with window blocked by a building under construction, but the front desk changed rooms for us without any issues.

Stayed 2 nights in Mar 2023

Response from Customer Service Center on 21 Mar 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Hsuan Ju

Business traveller

22 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2022

Response from 安平留飯店客服團隊 on 23 Sept 2022

敬愛的貴賓您好,感謝您寶貴的時間為我們留下評論,你的意見與回饋是我們改善的動力,希望在不久的將來能再次為您服務

8/10 Good

Verified traveller

Travelled with family

1 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2022

Response from [安平留飯店客服團隊] on 18 Apr 2022

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論。很遺憾未能提供令滿意的服務，若您願意進一步留下改善建議，歡迎您直接與我們的客服團隊聯繫，謝謝您。

10/10 Excellent

Peil-Ying

Travelled with family

23 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Classy and cozy

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

20 Jan 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautifully decorated hotel

Hotel de L'eau was comfortable, clean and beautifully decorated. Excellent art in the lobby, not just hotel art. The room was similarly beautiful and the bed was extremely comfortable. Great shower, too. Service and included breakfast were both great. Highly recommended!

Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group

7 Oct 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They have renew exhibition in every six months. The exhibition guide is very professional.

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

29 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful clean friendly hotel. The bed was super comfortable

Stayed 2 nights in Nov 2018

Response from 安平留飯店 on 2 Dec 2018

親愛的住客您好 ! 非常感謝您選擇安平留飯店入住! 我們一直致力於提供乾淨舒適優雅的住宿空間，隨時提供給您溫暖親切的服務，讓您能卸下一整天的辛勞與疲累，經過一夜的留宿後能洗滌飽足了精神為您隔日的行程做好準備。我們期待您再次到訪台南與安平留飯店，再來一趟優雅的古都慢旅。安平留飯店祝您順心愉快! Thank you for choosing Hôtel de L'eau for your recent stay in Tainan. We love to hear feedback and use it to review and improve our services. Looking forward to wlecome you again soon ! Hôtel de L'eau Customer Service Team

2/10 Terrible

Jamie

31 Aug 2018

Disliked: Staff & service

Hopeless customer service

Request for matches or lighter to light up a candle for our friends birthday.. staff look blank and said “Do we have lighter??” What kind of respond is that..

Stayed 2 nights in Aug 2018

Response from 安平留飯店 on 18 Sept 2018

親愛的住客您好 ! 非常感謝您選擇很棒的安平留飯店入住! 我們一直致力於提供乾淨舒適優雅的住宿空間，隨時提供給您溫暖親切的服務，讓您能卸下一整天的辛勞與疲累，經過一夜的留宿後能洗滌飽足了精神為您隔日的行程做好準備。我們期待您再次到訪台南與安平留飯店，再來一趟優雅的古都慢旅。安平留飯店祝您順心愉快! Thank you for choosing Hôtel de L'eau for your recent stay in Tainan. We love to hear feedback and use it to review and improve our services. Looking forward to wlecome you again soon ! Hôtel de L'eau Customer Service Team

2/10 Terrible

Jamie

31 Aug 2018

Liked: Cleanliness

Disliked: Staff & service

Worst stay and please don’t pick this hotel

One of worst front desk staff I ever encountered with an answer “No” or “Don’t know” or “U can’t use this cup” “sorry u can’t have extra toast”. Most dysfunctional hotel. Bed was not made, cup wasn’t washed when returned back to the room after a hard day.. absolutely not appreciated

Stayed 2 nights in Aug 2018

Response from 安平留飯店 on 31 Aug 2018

8/10 Good

Verified traveller

28 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2018

Response from 安平留飯店 on 9 Dec 2018

親愛的住客您好 ! 非常感謝您選擇安平留飯店入住! 我們一直致力於提供乾淨舒適優雅的住宿空間，隨時提供給您溫暖親切的服務，讓您能卸下一整天的辛勞與疲累，經過一夜的留宿後能洗滌飽足了精神為您隔日的工作做好準備。您的寶貴意見與回饋，我們將會納入檢討改善項目。我們期待您再次到訪台南與安平留飯店，再來一趟優雅的古都慢旅。安平留飯店祝您順心愉快! Thank you for choosing Hôtel de L'eau for your recent stay in Tainan. We love to hear feedback and use it to review and improve our services. Looking forward to wlecomeyou again soon ! Hôtel de L'eau Customer Service Team

10/10 Excellent

Jenn, Philadelphia, PA

24 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was a wonderful hotel. The staff went out of their way to make sure that we were taken care of, from making sure we had a taxi booked for the train station on our departure date to ensuring that my kids ate breakfast. The room was extremely comfortable for our family of 5. It was very roomy, with 2 bathrooms, and very comfortable beds. The breakfast was delicious. The staff spoke excellent English as well. I highly recommend this hotel.

Stayed 2 nights in Jun 2018

Response from 安平留飯店 on 1 Aug 2018

Thank you for choosing Hôtel de L'eau for your recent stay in Tainan. We love to hear feedback and use it to review and improve our services. Looking forward to wlecomeyou again soon ! Hôtel de L'eau Customer Service Team 親愛的住客您好 ! 非常感謝您選擇安平留飯店入住! 我們一直致力於提供乾淨舒適優雅的住宿空間，隨時提供給您溫暖親切的服務，讓您能卸下一整天的辛勞與疲累，經過一夜的留宿後能洗滌飽足了精神為您隔日的工作做好準備。我們期待您再次到訪台南與安平留飯店，再來一趟優雅的古都慢旅。安平留飯店祝您順心愉快!

10/10 Excellent

Cheng-Kai

24 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2018

Response from 安平留飯店 on 1 Aug 2018

10/10 Excellent

chichicho, Hong Kong

3 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Super pretty hotel

beautiful hotel with great breakfast! Love that it isn't a buffet breakfast but rather a order and serve. It also tasted very good. Also like that the hotel was not over crowed and very nicely designed

Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

30 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boutique hotel, convenient area for transport

Staffs are friendly and professional, they always did the best impossibly could to accommodate customers need. Room is clean and tidy.

Stayed 3 nights in Jan 2018

Response from Hôtel de Ľeau 安平留飯店 on 18 Jul 2018

您好，非常感謝您選擇安平留飯店入住，期待您再次光臨台南與安平留飯店安平留飯店祝您順心愉快! Dear customer, Thank you for choosing Hôtel de Ľeau for your recent stay in Tainan. We love to hear feedback and use it to review and improve our services. Looking forward to welcome you again soon ! Hôtel de Ľeau Customer Service Team

10/10 Excellent

Yi Ling

Travelled with partner

4 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

職員有禮貌，服務良好，環境優雅床鋪舒適，隔音好，推薦！

Stayed 2 nights in May 2024

Response from 安平留飯店客服中心 on 9 May 2024

親愛的Yi Ling貴賓您好，感謝您的評價！我們很高興得知您對我們的服務態度、環境以及床鋪舒適度都感到滿意。客人的滿意是我們不懈努力的目標，期待未來再次為您提供愉快的入住體驗！謝謝，敬祝順心。安平留飯店客服中心

8/10 Good

TORIMI

Travelled with family

19 Apr 2024

Liked: Cleanliness, staff & service

壁の照明が眩しく、入り切りのスイッチがなかったので、アイマスクをしなければならなかった。翌日フロントで聞いたところランプを取り外してくださいということだったので驚いた。

Stayed 4 nights in Apr 2024

Response from 安平留飯店客服中心 on 21 Apr 2024

親愛なるお客様、こんにちは！申し訳ありません、お客様がそのような問題に直面したことをお詫び申し上げます。お客様のフィードバックを注視し、関連部署に伝えて同様の事態が再発しないようにします。ご理解とご耐心に感謝いたします。次回のご滞在がより快適なものになることを願っています。Hotel de'Leau

10/10 Excellent

YUJU

9 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

晚上除了附近倉庫使用堆高機進出貨有點吵以外，寧靜度算是不錯的。可以使用雲端辦理入住跟退房，很方便省去了在櫃檯等待的時間，可惜的是經過櫃檯服務人員不會確認或招呼，這其實滿危險的。早餐的部份是套餐方式，餐廳不會確認房號、人數，也沒有主動吿知，部分餐食是可以續食，讓人覺得遺憾。整體而言，是個不錯的住宿地方

Stayed 1 night in Feb 2024

10/10 Excellent

TZU HSIANG

Travelled with family

8 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family

5 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

8/10 Good

YU CHUN

Travelled with family

29 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

10/10 Excellent

yi ching

Travelled with family

24 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

質感美感都超讚！

線上check in以及房間採取密碼鎖的方式，真的很方便，不用擔心房卡弄不見，豪華四人房非常舒適，超級推薦質感好、美感好、C P值好的安平留喔

Stayed 1 night in Jan 2024

10/10 Excellent

Hung chih

14 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

8/10 Good

Ming-feng

Business traveller

9 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

櫃台很貼心，CHECK OUT時櫃檯人員還主動提供飲用水供路上喝，住這麼多飯店了，第一次遇到這樣的服務。

Stayed 1 night in Jan 2024

10/10 Excellent

huanling

Travelled with family

8 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

10/10 Excellent

JAEHAN

23 Dec 2023

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

22 Dec 2023

Liked: Cleanliness, staff & service, room comfort

商務形飯店，從入住前就要先自行登入身份証入住，到早餐也是手機撰餐。早餐樣式和量不多，好在是台南外面還有很多選擇。

Stayed 1 night in Dec 2023

10/10 Excellent

CHIENBANG

Business traveller

16 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

10/10 Excellent

Hung chih

Travelled with group

15 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

10/10 Excellent

Yi Nga

14 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good service and will come back!

Stayed 4 nights in Dec 2023

Response from 安平留飯店客服中心 on 16 Dec 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Hung Man

Business traveller

14 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

Response from 安平留飯店客服中心 on 16 Dec 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵，希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

Scott

14 Dec 2023

Stayed 1 night in Dec 2023

Response from 安平留飯店客服中心 on 6 Jan 2024

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵，希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

Verified traveller

11 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常好，早餐時段有鋼琴大提琴現場演奏，整體CP值超高！雖然房卡要密碼設定等有點麻煩花時間，一次性使用衛浴用品未調查再提供（有點浪費），但除此之外整體感受極佳。

Stayed 1 night in Dec 2023

Response from 安平留飯店客服中心 on 13 Dec 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，也很感謝您對大廳氛圍與演奏的喜愛，關於您提及一次性沐浴用品部分，我們會再反饋相關單位。希望在不久的將來能再次為您服務。謝謝，敬祝順心。

8/10 Good

Kin Wah

Travelled with group

7 Dec 2023

Liked: Staff & service, amenities, property conditions & facilities

房間寬濶，停車方便，早餐也不錯，服務員很友善及效率高，可惜發現房間裡的小梳化有一大片污漬，整潔度要改善。

Stayed 1 night in Dec 2023

Response from 安平留飯店客服中心 on 9 Dec 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵。關於您所提及客房整潔部分，我們已轉達相關部門進一步了解，同時也將加強同仁客房清潔與檢查之準確性，希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

Tsai chieh

6 Dec 2023

Stayed 1 night in Dec 2023

Response from 安平留飯店客服中心 on 9 Dec 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵，有了您的認可飯店將繼續打造更優良住宿品質給每位賓客。希望在不久的將來能再次為您服務。謝謝，敬祝順心。

2/10 Terrible

Peipei

5 Dec 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Hung chih

1 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

Response from 安平留飯店客服中心 on 4 Dec 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Ying ying

Travelled with group

28 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

環境很舒服

Stayed 1 night in Nov 2023

Response from 安平留飯店客服中心 on 4 Dec 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您對飯店住宿品質的肯定給予我們團隊很大的鼓勵，希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

HSUAN JU

Business traveller

20 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

Response from 安平留飯店客服中心 on 22 Nov 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，更感謝您對本次住宿體驗給予高分評鑑，希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

WeiJen

Business traveller

18 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

Response from 安平留飯店客服中心 on 20 Nov 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

SHENGKAI

Travelled with family

14 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

Response from 安平留飯店客服中心 on 15 Nov 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

8/10 Good

Shih Hsien

12 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

Response from 安平留飯店客服中心 on 14 Nov 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的意見與回饋是我們進步的機會。希望在不久的將來能再次為您服務。謝謝，敬祝順心。

10/10 Excellent

Chen-Yin

Travelled with family

8 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel for Family or Business Travel

Location is good if you plan to visit Anping District. Staff were kind and provided excellent service. The room was clean, and the equipments were suitable with the price. Breakfast was nice.

Stayed 2 nights in Nov 2023

Response from 安平留飯店客服中心 on 10 Nov 2023

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

YA CHING

Travelled with family

6 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2023

Response from 安平留飯店客服中心 on 8 Nov 2023

親愛的貴賓您好，感謝您寶貴的時間為我們留下評論，您的肯定給予我們團隊很大的鼓勵，希望在不久的將來能再次為您服務。謝謝，敬祝順心。