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Reviews of Aeris International Hotel

3.5 out of 5
Aeris International Hotel
No. 77, Sec. 2, Liuchuan West Road, Taichung

Reviews

9.0

Wonderful

Rating 10 - Excellent. 434 out of 797 reviews" "
Rating 8 - Good. 294 out of 797 reviews" "
Rating 6 - Okay. 55 out of 797 reviews" "
Rating 4 - Poor. 8 out of 797 reviews" "
Rating 2 - Terrible. 6 out of 797 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were wowed by Aeris the first time we stayed there a few years ago. Everything seemed new, spotless and comfortable. This time, although it was still a comfortable stay, we noticed our room looked more aged. The room we stayed in had a carpet with stains and windows that needed thorough cleaning on the outside. The elevators are also small and slow, but that has been our experience in most of Taiwan. Other than the things noted above, we thoroughly enjoyed our stay here. The soundproofing between rooms was actually great - we couldn't hear any of our neighbours. The curtains blocked out the heat and light for a restful sleep. The staff were helpful and friendly, the lobby was nicely decorated and they even put up a Christmas tree and other decorations in December. The breakfast buffet had a medium variety of options that was mostly the same with some items on a day to day rotation. Their cutlery was clean and servers are quick to whisk away your dishes once you were done with them. We love staying here whenever we are in the area.
Stayed 8 nights in Nov 2023

10/10 Excellent

Tez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit.

10/10 Excellent

Tez, Oswego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 9 nights in Nov 2023

4/10 Poor

CINDY W

Stayed 3 nights in Mar 2022

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms.Very comfortable beds.Great stay.. will stay again.
Stayed 1 night in Apr 2021

6/10 Okay

Christopher

Liked: Room comfort
Disliked: Staff & service
12:00:00
The hotel is a bit old . While they were nice to let me check in early one thing kinda bothered me at the end . I realize that the check out time is noon. But I really really do not appreciate the phone ringing at 12:00:00 to let me know I need to check out. I can understand if it’s 12:15 and I have not come down yet . But 12:00:00??? It’s gonna hurt the half empty hotel if I am a couple of minutes late ? For that reason alone I would never stay there again
Stayed 2 nights in Nov 2020

8/10 Good

TING-DUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

CH, Taipei

Travelled with partner
Liked: Cleanliness, staff & service
1. The staff are friendly and helpful. 2. The facilities are old but well maintained. 3. I like the bed. It’s soft and comfortable.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Parking not enough
Parking lot not enough, staff at parking lot not so friendly, didn’t listen to customer request, just speak what he want to tell.
Stayed 1 night in Jul 2020

10/10 Excellent

Seel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the property give guest peaceful feeling. Once you exit or enter to or from the lift, guest can see beautiful orchid smiling at you. Pots of Orchid are well taken care by the services crew in the hotel
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, maintained to a good standard, and staff were welcoming. The buffet breakfast was worth the money, with a good selection/variety of well prepared food. The location is an easy and quick uber/taxi ride away from shopping and night markets, and is walkable if you feel like a bit of light exercise. I would use the hotel again with no hesitation.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Mann Shin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort hotel
It was very clean and neatly.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpark is too small
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff great buffet breakfast even for a vegan like me. But room had no closet and a useless hanger for your clothes and the lights are almost useless since they are placed in a high ceiling.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is at excellent location, close to all kinds of restaurants, it is nice to walk around ~ lobby has comfortable sitting area, with floral warmy design; room is neat and clean, surprisingly breakfast provides full selection of western and Chinese foods. Would strongly recommend to people who plan to visit Taichung
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
空調傳出煙味
空調一直傳出煙味惡臭！而且是在凌晨半夜時，非常噁心，無法入眠。浴室的味道尤其嚴重。除此之外還不錯。
Stayed 1 night in Sep 2018

10/10 Excellent

Sihyu

Great stay in Taichung
The room is new and spacious. The beds are comfortable. Buffet breakfast is also very good. Elevator is very small and parking is easily full are the only things that can be improved.
Stayed 1 night in Sep 2018

10/10 Excellent

Clelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2017

10/10 Excellent

TZUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant people pleasant hotel
The rooms are tidy And comfy. Staff are very helpful and nice. I just asked one question about a location, they were enthusiastic to help and see what else I would like to visit. They even printed me a map with all the locations marked for me. The lobby and bar are nice too. Leisure atmosphere with books and magazines where I could spend time to wait for my friends. Surely will stay in again when I go to Taichung next time. Food was good too.
Stayed 1 night in Dec 2017

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the value!
Decent hotel, small rooms but the water pressure in the bathrooms is very nice! Breakfast buffet was great, good quality food and lots to choose from on a daily basis.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Tom, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but nice
I stayed at Aeris Taichung hotel for six nights. I booked the single bed room. The room is very small, but quite new. There is no closet for hanging/storing my clothes in my room. There is a queen size bed in my room and the bed is very comfortable. Breakfast is included in the room and it is simple and nice.
Stayed 6 nights in Oct 2017

8/10 Good

LYE HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

8/10 Good

An Rong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Modern, and Friendly
Great location, Clean hotel, Modern, and friendly staff.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new funky renovation. Comfy room, only thing missing was a wardrobe or anywhere else to hang clothes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family trip with baby
very nice !

8/10 Good

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and beautiful hotel
the gym room is not ready yet and refrigerator is missing in the room(will come later as advised by the hotel). But overall it is very good! I will come again and recommend to friends.

8/10 Good

carol

Stayed 1 night in Feb 2024
Response from Robin on 9 Apr 2024
我們很高興得知您選擇入住愛麗絲國際大飯店。您的寶貴評鑑鼓勵我們繼續在服務上創造更加完美服務，並確保每位客戶的體驗都是令人難忘的。再次由衷地感謝，祝您有美好的一天。

2/10 Terrible

LITING

Travelled with family
Disliked: Amenities
房間漏水嚴重，房間髒污不堪不建議入住
Stayed 1 night in Feb 2024
Response from Robin on 9 Apr 2024
親愛的貴賓您好，對於給您帶來的不太愉悅的體驗，我們深表歉意。您的建議非常重要， 我們已經反饋給相關部門並立即進行了改進，相信日後我們的團隊在為客人服務將更加細致。再次對您的不悅深表歉意，期待您的再次入住感受我們更好的服務。

8/10 Good

Mamoru

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

yi chien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

ban

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mamoru

Business traveller
Liked: Amenities
場所が少し不便でした。
Stayed 2 nights in Nov 2023

6/10 Okay

WEICHUN

Stayed 1 night in Nov 2023

8/10 Good

Yu Yun

Liked: Cleanliness, staff & service, property conditions & facilities
不ok
已經去住過10多次，這次感覺到差很多，首先房間的清潔度不是很ok，住二晚二天早餐菜色竟然一模一樣，早餐菜色也不好
Stayed 1 night in Sep 2023

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Sep 2023

10/10 Excellent

CHIHCHENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高服務佳
性價比高，原本安排房型燈光閃爍，服務人員很快協助換房，態度親切，謝謝。
Stayed 1 night in Aug 2023

6/10 Okay

SZU-YU

Stayed 1 night in Aug 2023