Exterior

Reviews of Red Roof Inn Syracuse

2 out of 5
Red Roof Inn Syracuse
6614 North Thompson Road, Syracuse, NY

Reviews

6.2
Rating 10 - Excellent. 185 out of 1002 reviews" "
Rating 8 - Good. 259 out of 1002 reviews" "
Rating 6 - Okay. 184 out of 1002 reviews" "
Rating 4 - Poor. 165 out of 1002 reviews" "
Rating 2 - Terrible. 209 out of 1002 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah Jane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so stinky I don’t know what product they use but putting too much cleaning products doesn’t make the room clean and it make me nauseous, they don’t have bath towel , wash cloth and sheets in bed . Outside is so noisy.We supposed to take rest but we couldn’t sleep with the stinky odor inside the room .
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 27 Apr 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse, Sarah. I am sorry that your experience did not meet your expectations. You stated that the poor odor described and the noise from outside, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Theresa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Chipped paint. Also, room was too far from the office. I felt vulnerable.
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 24 Apr 2024
Dear Theresa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. We appreciate your 3/5 score. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the chipped paint and that the room was too far from the office so you felt vulnerable. In the future when booking, you can request to have a room closest to the lobby area. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 21 Apr 2024
Thank you for sharing your 4/5 rating with us, John. Our staff at the Red Roof Inn Syracuse was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Carol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was tired looking n
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 20 Apr 2024
Dear Carol,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Syracuse. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/5 score. You indicated that you were unsatisfied with the appearance of the room not meeting your fullest expectations. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Denys

Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 17 Apr 2024
I appreciate the time that you took to share your sentiments with us, Denys. Our team at the Red Roof Inn Syracuse appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Samuel

Stayed 1 night in Apr 2024

8/10 Good

Emilie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Linton Rediresponse Specialist on 10 Apr 2024
Hello Emillie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton Rediresponse Specialist on 10 Apr 2024
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton Rediresponse Specialist on 10 Apr 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like that is centrally located
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 7 Apr 2024
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SYRACUSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Venkatraman

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
About the only good thing I can say about this property is that it is close to the I-90 exit ramp and the check in and checkout experience was reasonable. Everything else was below par, there were no towels in the room, the bedsheet had a stain and the bed linen was yellowing in places, the phone was not working, necessitating us to walk down two flights to reception, the door and door lock were very hard to open, and there was no coffee maker in the room (it was a part of the listed amenities). Definitely not recommended.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 25 Mar 2024
Dear Venkatraman, Thank you for taking the time to tell us about your experience at the RED ROOF INN SYRACUSE. I am happy you were pleased with our close proximity to the I-90 exit ramp along with our reasonable check in and check out process. However, you indicated that the phone was not working, the bedsheets had stains on them, the lack of towels and other concerns you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. To prevent similar problems in the future, I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Samantha Red Roof Management RediResponse Specialist

8/10 Good

Gwendolyn, Silver City

Travelled with pets
Liked: Cleanliness, staff & service
Convenient location; dog friendly; easy and friendly check-in.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 19 Mar 2024
Dear Gwendolyn,Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I am glad to read that you were pleased with the convenience of our location, our pet-stay-free policy and the friendliness at check-in. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

dav

Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on 1 Apr 2024
Hello Dav,Thank you for choosing to stay at our Red Roof Inn Syracuse. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Red Roof Management on 13 Mar 2024
Thank you for sharing your perfect rating with us, Amaury. Our staff at the Red Roof Inn Syracuse was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mariah

Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on 1 Apr 2024
Hello Mariah,I sincerely apologize that your stay at our Red Roof Inn Syracuse didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kimberly M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk was very friendly. Room was immaculate.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 10 Mar 2024
Hi Kimberly,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Syracuse with us. It was so rewarding to see that we earned your 5/5 score with our friendly staff and our immaculate rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Stacye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kamaria RediResponse Specialist on 4 Mar 2024
Hello Stacye,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Was ok
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on 4 Mar 2024
Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SYRACUSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 Okay

Jean

Liked: Cleanliness
The Hotel was convenient to the highway but only a single restaurant nearby.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 28 Feb 2024
Dear Jean,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SYRACUSE. We value you as our guest and welcome your 3/5 score. At Red Roof we are proud to know that the hotel was convenient to the highway for you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I left after being there for 3 minutes as we felt unsafe. Had to step over people doing drugs right outside our room, and once we got into the room there was a hole in the wall and a ball of hair on the bed. I asked for a refund since we didn't feel safe and left, but it was not approved.
Response from Kerry-Lee RediResponse Specialist on 21 Feb 2024
Dear Kevin,The distasteful hinderances mentioned are far from the standards we strive to uphold here at the RED ROOF INN SYRACUSE. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

8/10 Good

ibnali

Travelled with partner
Liked: Cleanliness, property conditions & facilities
when checking in we tried to arrive early and the kay at the desk was a bit abrupt and somewhat rude in the manner in which she told us we cannot check in early. lack of tack and professionalism. when came back we were checked in quickly with no problems. the room was clean and the only noise came from the employee laundry room in which the dryer made thumping noises into our room. when it was not operating the room was quiet. somewhere in between our stay we walked outside to hear rain music blasting extremely loudly from somewhere on the 2nd floor but when we went inside our room couldn’t hear it. the last few days of our stay the shower staying backing up with water while we showered which was a bit annoying and cause big dirt ring to stain the bathtub. the check out was just as quick and seamless as the check in.
Stayed 11 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 20 Feb 2024
Dear Ibnali, Thank you for taking the time to tell us about your experience at the RED ROOF INN SYRACUSE. While it was good to hear your room was clean and the check in and out process was quick, we are sorry to know your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the stained bathtub and the lack of professionalism. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your comments will be used as an encouragement for us to improve the quality our services and make guest experiences better. Please know we value you as our guest and appreciate your business. We do hope we will have the opportunity to provide you with an even better experience on your next stay at any of our brand locations.Very truly yours, Red Roof Management

4/10 Poor

Mary

Travelled with partner
Disliked: Amenities, property conditions & facilities
People were fighting in the common area's. The heaters in the room kept clicking through out the night like water dripping on steel. The AC unit in room 220 did not work.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 20 Feb 2024
Thank you for sharing, Mary. The team at the RED ROOF INN SYRACUSE were saddened to know that your stay was not ideal, as reflected in your 2/5 score. You made mention of some of the hindrances to your stay which included the noisy guests, the faulty heater and the broken AC unit. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. I will however ensure that your comments are shared with the property in an effort to improve. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Red Roof Management

8/10 Good

Mary

Travelled with partner
We only stayed for one night. The owners that have pets staying with them should be considerate of other guest. You should not allow your dog to bark throughout the entire night.
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 17 Feb 2024
Hi Mary,Thank you for taking the time to write a review of your stay at the Red Roof Inn Syracuse. Please accept our most sincere apologies for the concern you described regarding the disturbance during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Poor

Melanie

Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 4 Feb 2024
Hello Melanie,I sincerely apologize that your stay at our Red Roof Inn Syracuse didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for my overnight stay in Syracuse. The AC unit didn’t have a heat option and it was below freezing outside so my room was a little chilly but bearable. Considering what I paid and I was only there a night, it was fine
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 16 Jan 2024
Hello Jared,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Syracuse. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting 4/5 score. Please accept our sincerest apologies for the less than ideal encounter you had with the air conditioner. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Reception was friendly, but rooms were terrible
The guy at the reception was nice and helpful. He went to find towels for us when there was none in the room. Other than that, the experience was the worst that we have had in all the red roofs that we have been a patron of. First of all, there were NO TOWELS. Although it was supposed to be smoke free, the room and everything in the room REEKED of CIGARETTE SMELL. Our clothes stank of cigarette smell after sleeping there for one night. The door to the washroom couldn't close properly, probably because a Jack Reacher wannabe kicked it down before we came that night. Other than that, TV was good, beds were ok, water pressure from shower was good. I have been to other red roof inns in Henrietta, Binghampton, and Clifton park, but this one in Syracuse by far is the worst! It has complete changed my impression of red roof inn. Apparently not all red roofs are made equal!
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 12 Jan 2024
Hello Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I'm thrilled to read that you were pleased with the customer service provided by our staff, the comfort of our beds and the television. However, I'm sorry that your experience did not meet your expectations. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. We will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Jingcheng

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 1 Jan 2024
Hello Jingcheng, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on 28 Dec 2023
Hello Doug, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SYRACUSE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Syed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Extremely bad room quality with the smell of weed, missing pillows, missing batteries for the tv remote.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 25 Dec 2023
Thank you, Syed, for writing to us about your recent stay at our hotel RED ROOF INN SYRACUSE. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

10/10 Excellent

Neema

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 16 Dec 2023
Thank you for sharing your 5/5 rating with us, Neema. Our staff at the Red Roof Inn Syracuse was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Tianna RediResponse Specialist on 19 Feb 2024
Hello Eileen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Syracuse and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

4/10 Poor

Cynthia C.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Normally we have great stays here. It is clean & updated, & the staff is usually extremely helpful. This time, it was terrible. We realized we needed towels, a bathmat, & a trasbag since there wasn't one in the can, so I tried calling the desk. (We are mobility-impaired, & walking all the way there from the third floor is unrealistic for us except in an emergency.) The line was busy for 45 minutes. Finally got through, and I was questioned as to whether I actually needed towels, but the woman finally said she would bring some. By that time, it was after 9 pm. So we waited & waited...no towels. Tried calling again. Busy. Busy. Busy. Then the phone just rang & rang. We needed towels AND sleep, so hubby decided to walk down. It was intensely painful for him, by the way, & he is still in pain this morning. That was after 11:30 pm. He was told someone would bring towels...it was nearly 1 am before we got the towels, with no explanation or apology. No bathmat. No trashbag, but we got a couple of towels... After finally showering, and now with less than 4.5 hours sleep, we need to drive several hours this morning. I can't believe we paid to be treated this way.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 6 Dec 2023
Hello Cynthia,We are sorry to hear your recent experience at the Red Roof Inn Syracuse did not meet your expectations. I was saddened to read that your stay fell short of your expectations due to the lack of toiletries, the trash bag and the heat that did not work. Red Roof are utterly disappointed to learn that you encountered these distasteful situations.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof Management

2/10 Terrible

Dhawal

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 28 Nov 2023
Hello Dhawal,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Timothy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room had no towels, toiletries, etc. & front desk had none to give out. Heat was turned off so room was 40 degrees when I checked in (30 degrees outside). Trash left outside rooms. Ice cubes scattered all over the stairwell. The only plus was a friendly desk clerk.
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on 26 Nov 2023
Hi Timothy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Syracuse. It's really nice to read that you took liking to our front desk staff, however, I must apologies for the many issues you've highlighted such as towels not being in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Kevin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches in the room! Multiple sketchy people roaming all around the premises. not a pleasant experience.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 24 Nov 2023
Dear Kevin, Thank you for leaving a review regarding your recent visit to RED ROOF INN SYRACUSE. We were saddened to read that you had a less than pleasant experience due to the insects reported and the other area of opportunity you brought up. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Jeffrey

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 24 Nov 2023
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Dan

Travelled with family
Disliked: Amenities
Overall clean but lack of towels, shower soaps and other minor necessity.
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on 23 Nov 2023
Hi Dan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Syracuse. Firstly it's nice to read that you found our hotel to be clean, however, please accept our apologies for any inconvenience caused by the supplies the room lacked. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on 23 Nov 2023
Hi Kevin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Syracuse. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Last time here
*extremely noisy, unable to sleep - people yelling and swearing loudly, playing loud music into early hours *insects in room *missing tv remote *staff was friendly
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 21 Nov 2023
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN SYRACUSE. We are extremely sorry you had a less than satisfactory experience due to the noise level during your stay and insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Nevertheless, it's good to read you were fond of our friendly staff. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Tony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 20 Nov 2023
Hello Tony,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Esteben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 19 Nov 2023
Hello Esteben,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 18 Nov 2023
Hello Nicholas,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Two separate rooms were completely and utterly infested with huge nasty cockroaches, inside around and under the refrigerator microwave dresser and TVs.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 18 Nov 2023
Dear Nicholas,I appreciate you sharing your feedback following your stay at the RED ROOF INN SYRACUSE. I was saddened to read that your stay fell short of your expectations due to the insects you reported saw in your rooms. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Karthikeyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice parking facility next to your room - was very useful for disabled.
Stayed 2 nights in Nov 2023
Response from Devorine Red Roof Management on 12 Nov 2023
Thank you for your review, Karthikeyan. I truly appreciate your comments regarding our parking facility and how beneficial it was during your visit. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Syracuse. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 12 Nov 2023
Thank you for taking a moment to rate your experience, Robert. The staff at the Red Roof Inn Syracuse and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

shmuel

Travelled with family
Disliked: Property conditions & facilities
Roach infestation, cigaret butt burns in the sheets, that's all we saw in our first 15 minutes and ran before we saw more. Stay far away.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 11 Nov 2023
Dear Shmuel,I appreciate you sharing your feedback following your stay at the RED ROOF INN SYRACUSE. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the mark on the sheets hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 9 Nov 2023
Hello Yves,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Lauren

Liked: Room comfort
Not great but,better at end.
Entry door knob in disrepair, smoke alarm battery missing,only one bath towel available in room. Staff while checking in and out pleasant, but when being moved from room too room not so much. In the end they compensated for the inconvenience.
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 9 Nov 2023
Dear Lauren,Thank you for telling us about your recent visit to RED ROOF INN SYRACUSE. It's good to read that our pleasant staff at check-in pleased you. However, you indicated that the missing smoke alarm battery and the other concerns listed hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not use Red Roof
Pretty aweful Toilet kept running water every 15 -20 min Toilet didn’t flush properly very slow Sink drain stopper not working Room was never cleaned on sat Left over wet towels from day before I notified front desk on sat after getting back late Friday evening Left early sat came back late sat evening no room service
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 9 Nov 2023
Hello Joseph,Thank you for telling us about your recent visit to RED ROOF INN SYRACUSE. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I was saddened to read that the issue with the toilet, the faulty sink stopper, the uncleanliness of your room and the other highlights were displeasing. I do apologize for the inconveniences caused. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 9 Nov 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist