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Reviews of Clarion Pointe Downtown

2.5 out of 5
Clarion Pointe Downtown
454 James Street, Syracuse, NY

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 90 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Asha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good... staff was helpful... rooms were clean
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
The property has only key card access.
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thank you for your recent stay with us and the feedback. Security for our valued Guests is very important to us. Hope to see you again soon!! :)

8/10 Good

Ainsley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traphouse across the street,
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank you for your recent stay with us and the feedback. Welcome to Syracuse!!! Hope to see you again soon!! :)

10/10 Excellent

luke

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, complementary breakfast was really great, too!! Thanks!
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Zaelin

Stayed 1 night in Apr 2024
Response from GM on 10 May 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

10/10 Excellent

Brian, Englewood

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Clarion Pointe. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
couple was fighting until 4 in the morning in the hallways, photos on website look much better than actual rooms and building entirely, right next to a boarded up building, staff wouldn’t let you inside to check in at night even in the pouring rain had to wait outside.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for your recent stay with us and the feedback.

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and efficient! The room was very clean, the pillows were great (the big fluffy ones) and the room amenities were all functioning! I love that they did not make you put a roon deposit down to stay the night either. The cleaning staff the next day were also very friendly and made sure we had everything we needed! Definitely where I will be staying going forwarx in Syracuse! Gas stations are right across the street and it is a perfect location for Suracuse downtown life and the mall!
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our Hotel. Our entire team here at Comfort Inn & Suites works hard to deserve your loyalty.

2/10 Terrible

Brittany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrive and find pee stains on the concrete and sheet set. Go down and ask for clean bedding , claims he doesn't have any clean at the moment that he could put them in washer. Meanwhile it's 9PM so your going to bring us bedding at 11pm earliest?! So finally offers to check another room that bedding was worse. So we asked for a refund he said no gotta talk to manager. Finally says ok manager said he would refund you can call him in morning if you want. They refund one of our two night stay when we didn't stay either night.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations.

6/10 Okay

Janina

Travelled with family
Disliked: Staff & service
Unkind and harsh reception at check-in. I realize it isn't personal and the guy was not enjoying his job, however, we are guests that paid and traveled far. Wi fi keep going in and out constantly so I mostly used data. It is not in the heart of downtown where it is safe and nice, though that area is closeby. A mile makes a huge difference. We were told by Uber the area was unsafe and don't walk around there. Didn't have that clean feeling with the old carpeting, dark marks on sheets, and suspicious dirt high on walls. Though that is not a reflection of the cleaning staff. They were very kind and doing all required tasks. I'm referring to a separate deep clean or renewal. Beds were comfortable. We enjoyed the cable TV selections at night. Nevertheless, my son and I were at our first university visit of many so the memories of being there in Syracuse overall were beautiful.
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

2/10 Terrible

Hillary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their was pubic hairs and eye lash hairs on our bed spread. Their was pubic hairs and hair in the bath tub. The drawers were dirty in the inside of the dresser and bed side stands. The phone when I went to go pick it up to use the whole phone system picked up because something so sticky was all over the phone. We asked for one extra pillow and was told the hotel did not have any extra pillows. Had somewhat of a descent breakfast but looked like a lot of containers were empty when normally they are all full. The sausage did not seem to be cooked all the way and the hash browns also were under cooked and just crumbling apart. Was not told or any directions where anything was in the hotel had to find it ourselves. Also their was two remotes to the TV but their was no directions on how to work the remotes to the TV or get to channels. Their also was not a luggage stand in our room to put our luggage on. Are toilet ran constantly was very annoying trying to sleep hearing that all night. The house keepers knocked on our door at 7:30am and woke us up to see if we have left yet or we leaving soon.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to give us your experience. Please accept our sincere apologies for the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression.

10/10 Excellent

Shaina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place as all I did was sleep there overnight! Very clean but very noisy with police sirens and stuff like that in the middle of the night! Not at their property just around it! It’s nice and quiet there! They have a great breakfast for free and it’s very clean and comfortable!!!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our Hotel. Our entire team here at Clarion Pointe works hard to deserve your loyalty.

10/10 Excellent

JOSEPH

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manali the check in clerk was so friendly and helped straighten out my convoluted reservations. She turned what could have been a disaster into a delightful stay, even with the six inches of snow!!! I have stayed here before and will come back again. It is convenient, quiet and safe and very close to excellent restaurants and things to do.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you so much for writing about your recent stay with us! Manali has been a wonderful asset to our team for a few years now, it is no surprise that he took such good care of you! We look forward to seeing you the next time you make it into Syracuse.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from GM on 16 Apr 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

4/10 Poor

elizabeth

Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Thank you for your recent stay. Leaving a negative review without any feedback only helps you, it does not help us fix any issues that you may have had if any. Good Luck and Best Travels...we wish you well.

10/10 Excellent

Lilian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where it is located. It is accessible, to lot of places
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

2/10 Terrible

Dylon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone had a keycard to my room and tried to enter the room while i was using the room. The hotel issued me 2 keycards at check in. Obviously my room was not secured. They clearly double booked the room. It was a tramatic and humiliating experience.
Stayed 5 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

6/10 Okay

Joseph

Business traveller
Breakfast options weren’t that great
Stayed 3 nights in Mar 2024
Response from GM on 14 Mar 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

4/10 Poor

Ehab

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not as expected No cupboard clothes No channels on the TV Bathroom very small No privacy in the room Bed sheets are small However the staff was nice
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Thank you for the feedback. Right below the TV are (5) drawers for your clothes. The TV is a Smart TV and we do apologize that you could not figure out on how to use it. Best Travels..

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a great spot at a decent price. Its always nice to see staff working hard to please. Truly refreshing when in the realm of motels. Location is the best as right next to highway as well as a 3 min walk to restaurants and a 10 min walk from the awesome science museums. Great stay period. Tv and wifi was solid.
Stayed 2 nights in Mar 2024
Response from GM on 9 Mar 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from GM on 29 Feb 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

richard

Good
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

2/10 Terrible

Kyle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a really rough area. Ice machine was broke, tv did not work, no hot water, room was flithy. Absolutely nothing good about this place other than I made it out alive. If you have to pick between sleeping under the bridge or here, pick the bridge it’s free at least
Response from GM on 11 Feb 2024
Thank you for your recent stay and the feedback. To share some clarity, we have checked the room #314 and the Hot Water and the TV are working perfectly. The room was trashed with leftover garbage from your stay which our HK Team took care of. We appreciate your insight and wish you Best Travels and Good Luck.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and well stocked with towels and amenities. Staff (especially the desk clerk) was welcoming and small gift bag of waters and snacks was very nice. The free breakfast the following morning was very good and plentiful. Price was really good and proximity to the event we were attending was very good - 4 minutes away.
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

4/10 Poor

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
There wasn’t enough towels in the room washcloths and did not tell me I had to have $100 deposit
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Thank you for your recent stay and the feedback which we will certainly share with the team. Every hotel requires a Hotel Incidental at check in to protect the hotel from damages, this is posted on Expedia's website where you booked your reservation through. Best Travels and Good Luck...

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not bad but the TV's badly need to be rebooted so that they will work properly.
Stayed 2 nights in Dec 2023
Response from GM on 5 Feb 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 14 Jan 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Good

Ruiqi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on 12 Jan 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Nicholas

Stayed 4 nights in Jan 2024
Response from GM on 9 Jan 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Okay

HAIDER

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 8 Jan 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 Terrible

Amina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Clarion was very unclean. It seems like there were dust mights in the room because we woke up very congested. The room was dusty and untouched when we got in. There was also a weird smell when we got into the room and the window seemed open from all the noise that was coming in. The outside property looks nothing like the images, it’s very old and falling apart.
Stayed 2 nights in Jan 2024
Response from GM on 8 Jan 2024
Thank you for your recent stay with us. We walked you through (4) rooms to find the right fix for your high demands. The staff went up and beyond helping you. Please note there are (110) hotels in Syracuse that maybe would be a better fit for you. Best Travels and Good Luck....

2/10 Terrible

Ramere

Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Thank you for your recent stay. lol As being a local resident of Syracuse lol you refused to provide the Hotel the Incidentals for your reservation. There are (110) Hotels in Syracuse that maybe you should consider, this Hotel will not accept future reservations. Best Travels and Good Luck.....

8/10 Good

Ogbonnaya

Travelled with partner
Liked: Staff & service
I like it because of its proximity to St. Joseph Health.The bathrooms are also clean.What I don’t like is the open burglar outside,which allows too much cold on the hallway leading to rooms especially this winter period
Stayed 2 nights in Dec 2023
Response from GM on 15 Dec 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Sabrina

Stayed 2 nights in Nov 2023
Response from GM on 26 Dec 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was comfortable, staff that checked me in was great. Outdoor tiled hallways are very slippery in the rain. Cleaning staff were knocking on the door (hard knock,loud male voice) at 9:30 am as I was coming out of the shower - not a relaxing way to start the day, and utterly avoidable.
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Good

Ancil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were courteous, friendly, and gave us good advise on shopping in the neighborhood.
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 4 Dec 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 Terrible

Brett

Stayed 1 night in Nov 2023
Response from GM on 16 Dec 2023
Thank you for the review. However, you never stayed at the Hotel and were marked as a No Show. Leaving a nasty review because you never cancelled your reservation is laughable. Best Travels and Good Luck!!

8/10 Good

Eva-Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was quite nice. It’s a very small hotel, and the room was on the smaller size. The room had a fridge with freezer, good water pressure, and was very clean. No seating area in the room, but there was a desk and chair, and also, windows that open! Free parking, tiny gym. To note, the hallway to get to the rooms is outdoors; it’s tiled and covered but it was all wet when we were there because it was raining. All in all, it’s good value.
Response from GM on 13 Feb 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Nikhil

Stayed 2 nights in Nov 2023
Response from GM on 15 Dec 2023
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 23 Nov 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 23 Nov 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Nov 2023
Response from GM on 20 Nov 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

michael a

Stayed 1 night in Nov 2023
Response from GM on 15 Dec 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

4/10 Poor

Christopher

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We stayed at this hotel last year and although security was tight, with very good reason, we had a good stay overall. This year, as soon as I arrived (they did allow me to check in about 10 minutes early, which I was grateful for), the front door was locked, which is normal protocol for this hotel as it is in a downtown city. I rang the bell and stood for a few minutes before someone let me in. Check in, go to park, and immediately are met with a homeless man in the parking lot (who I believe was either trying to use drugs and/or was urinating on the sidewalk right in front of us). Quickly gathered our belongings and ran into the secure area to get to our room. The location is not in a great area and we knew that. Around 10pm, a party bus let about 15-20 people off in the parking lot, where they were rowdy, pushing, playing music, some got in cars and left, it was quite a ruckus. They did this for about 30 straight minutes right next to all of the vehicles in the parking lot. Feared for my vehicle's safety, I called the front desk to politely ask them to ask the people to disperse. No answer. Unfortunately I had no other choice but to call the police, who did show up just a few minutes later, and everyone dispersed. It wasn't an amazing upscale hotel last year (had a great breakfast too), which is why we stayed a 2nd year, but this experience deterred us from staying here ever again.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Welcome to Syracuse, NY. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 Good

Katya

Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)