Hotel Dekat Swiss Life Arena

"Everything was good except the first floor smelled like some animal died there."

"The room was great. Everything was modern and comfortable. The check-in process is scary if you wait until the last minute. I accept most of the responsibility, but I wish I would have received a warning e-mail for not checking in the day before. Just an email that would make me acknowledge the automated process that I would be entering into and without help from staff on site. We were on a 42 day trip with 14 different hotels, so we were spoiled by most of the hotels that had staff to assist...

"Older hotel about 15mins tram ride to old town. Air conditioning not up to Australian/American standards - in 35C heat room only cooled 3C below so really not much respite from hot weather. Clean, comfortable and fresh."

"First and foremost property doesn’t have AC , and not even a fan that can circulate some air , if you are traveling during summer count this one out . In winter bring a lots of blankets because it doesn’t have heat either. Front seat was terrible , all young and very unmanned people. Upon asking for dental care kit they had an attitude. We paid for breakfast when we booked, upon arrival staff said it’s not paid and we had to pay again. On second day one adult guy was very helpful. Breakfast was...

"Sehr schönes Zimmer in guter und ruhiger Lage"

"Very good"

"Staff very helpful, rooms very clean and good size, shower great. Near train stop . Little far from center and lake."

"Small budget hotel, close to hbf. Very helpful staff specially Varonica, satisfatory breakfast menu."

"Everything was great, but a fresh roll of toilet paper would be essential, plus a small body lotion, and steamer for clothes. Everything else was perfect, I loved the location! I loved the breakfast buffet and restaurant!!!"

"Alles war gut! War aber auch nichts besonderes. Für uns war es nur eine Übernachtungs Möglichkeit. Und mit Baby Bett haben die auf sich warten lassen so das wir erst gegen Mitternacht schlafen konnten."

"El hotel está cómodo y nos fue útil para el viaje realizado. La recepcionista del día de la llegada fue súper atenta. Muy recomendable."

"The hotel is just a few minutes walk from the train station. We stayed here during the heat wave, it was a good thing that the hotel has airconditioning."

"Pretty far from everything. Smell of cigarettes in the building everywhere. If you smoke it’s great I’d assume but I personally can’t handle the smell… especially when trying to sleep. Otherwise beds were amazing 10/10 the showers super clean and very nice! Just wish someone would be more strict about cigarette usage."

"Great room for the price. Just down from the 2&3 Tram for easy old town and train access Beware: the Swiss do not believe in AC, even in the summer."

"1. The TV outlet is not installed, despite is not necessary to go around is still dangerous if any item falls near it. 2. No AC nor fan to ventilate the room. They should install at least a ceiling fan. It's impossible to sleep with that heat 3. Bad odor off the toilet sink. 4. The mattress is wasted and you can feel the coils 5. Bad pillow smell, they have to wash not only the pillow cover sheet, they have to wash the pillow. 6. The staff never answer Expedia messages. I asked a simple question...

"Excellent quality, customer service was very friendly and helpful was very clean 10/10 recommended "

"Everything was amazing, thank you 😊 "

"A little far from town, the pool and spa amenities are at an extra cost"