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Reviews of Suzhou Green South Hotel

3.5 out of 5
Suzhou Green South Hotel
10 Datong Road, Suzhou, Jiangsu

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 2 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

7.0/10

Cleanliness

4.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

MaTT

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
double charged for the room and Expedia do t care
I was charged direct to my credit card by Expedia. At the hotel they insisted that I pay deposit in cash (not card) deposit was 400rmb nearly 1.5 cost of room. In the morning they told me they took room price out of my deposit. I showed them my reservation and then also my credit card account online statement to prove the money was already paid. They wasted nearly 30 minutes of my time and insisted that I need to pay. I was late for my engagement and so had to leave. I hotel refuse to return any of the 400rmb deposit. I contacted Expedia who were very poor in their response and to date of writing I have received no resolution on this issue. I have paid nearly 2.5 the price for a room I stayed in only for a few hours. Breakfast buffet was terrible, one of the worst I have been to in China. No coffee and food looked like it had been recycled for several days. I had breakfast in a Starbucks instead.
Stayed 1 night in Nov 2017

4/10 Poor

kyo, 北京

Disliked: Staff & service, property conditions & facilities, room comfort
酒店不承认Expedia网站的预订
我事前在Expedia网站上预订了房间，但到店后酒店不承认有此预订，让我联系网站取消预订。由于本次出行属于商务出差，为了去工厂方便只好以酒店提示的价格重新办理入住。鉴于信誉问题，希望Expedia网站上不要再推荐此酒店。
Stayed 3 nights in Apr 2018