Indoor pool, pool loungers, lifeguards on site

Reviews of Le Méridien Suzhou, Suzhou Bay

5 out of 5
Le Méridien Suzhou, Suzhou Bay
No. 518 Yingbin Avenue, Taihu New Town, Wujiang District, Suzhou, Jiangsu

Reviews

9.6

Exceptional

Rating 10 - Excellent. 29 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 1 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zany

Stayed 1 night in Apr 2023
Response from Hotel management on 5 May 2023
Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. Suzhou Bay Theater recently has many new stage plays coming, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.

8/10 Good

thang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Expedia i can see that the breakfast added is for 2 pax but the hotel staff insists that it only covers for 1 pax. The hotel is good for family holiday but nearby has nothing much. Didi is a must in order to access to nearest shops and food stalls.
Response from Hotel Management on 5 May 2023
Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience. We do apologize for the inconvenience during your stay. We have passed on your stay experience to related departments and discussed it at the hotel management meeting. We will take action to for this issue. We would like to invite you come back share your suggestions with us again. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays coming in Suzhou Bay Theater, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We are looking forward to meeting you again.

10/10 Excellent

KIN MAN JEFFREY

Stayed 3 nights in Dec 2022
Response from Hotel Digital on 3 Jan 2023
Dear guests, thank you for choosing to stay at Le Meridien Suzhou Suzhou Bay and share your stay experience with us The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

10/10 Excellent

HEEYOUNG

Stayed 1 night in Oct 2021
Response from Hotel Digital on 15 Jun 2022
Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.We do appreciate to received your feedback.We would like to invite you come back again. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the fence
On the fence a little about this hotel. Yes, it's very nice, but there is nothing nearby in terms of eateries, attractions (other than the lake, which doesn't even have a pedestrian-only path) or shops. It is a comfortable hotel, with good facilities, but the pool was packed with children (an adult-only time period would have been nice). There aren't many outdoor seating/eating areas to enjoy the view of the lake, which would have been nice. Lastly, our room smelt of smoke despite it being a non-smoking hotel. All-in-all it was a pleasant stay, and the staff are lovely, but we won't be rushing back - maybe when all the construction around has finished and there's a bit more to do in the immediate area - other than look at the lake.
Stayed 2 nights in Aug 2021
Response from Hotel Digital on 15 Jun 2022
Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.We do apologize for the inconvenience caused during your stay.We have passed on your stay experience to related departments and have shared and discussed it at the hotel management meeting. We will take action to for this issue. We would like to invite you come back share your suggestions with us. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in one of 6 villas with a private hotspring pool. Comfortable upscale surroundings. Great service. Only issue is the security camera over looking the pool - feels like there is no privacy.
Stayed 1 night in Oct 2020
Response from stephanie on 2 Nov 2020
Dear Guest,Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great villas but more privacy would be nice.
Great stay in one of six villas with a private hotspring pool. The villa was large and comfortable. Exceptionally clean. Only downside is the security camera overlooking the hotspring pool - feels like there was no privacy.
Stayed 1 night in Oct 2020
Response from stephanie on 2 Nov 2020
Dear Guest,Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

8/10 Good

TAE WOONG

Stayed 1 night in Aug 2020
Response from 酒店管理层 on 22 Oct 2020
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店,很遗憾没有得到您的满分评价,希望在不久的将来还可以再次看见您的身影!感谢您对酒店的认可, 酒店依太湖而建,优美的太湖景观一直是酒店引以为傲的,近期入住苏州湾艾美酒店,凭房卡可以直接去体验参观当地的太湖雪蚕桑文化园哟!冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶,酒店附近还有帆船俱乐部,坐在帆船上看夕阳下的苏州湾和太湖别有一番风味哦!我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!

10/10 Excellent

Byeongdeok

Stayed 1 night in Aug 2020
Response from Hotel Digital on 15 Jun 2022
Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience. We do appreciate to received your feedback. We would like to invite you come back again. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were kind and welcoming and nothing was too difficult. They went above and beyond to make our stay very enjoyable. The place we beautiful and clean.
Stayed 1 night in Jul 2020
Response from stephanie on 30 Jul 2020
Dear Guest,Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

10/10 Excellent

Hyeonjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderfull room. All the stuffs in the room are nice. Large bathroom. There is no restaurant all cafe near the hotel. Need to take a taxi about 5~10 mins to get the nearest shopping mall.
Stayed 5 nights in Mar 2019
Response from Stephanie on 4 Apr 2019
Dear Sir, Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

10/10 Excellent

fahrettin

Stayed 1 night in Sep 2023
Response from Hotel management on 7 Oct 2023
Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.

10/10 Excellent

GUOHUA

Stayed 1 night in Jun 2023
Response from Hotel Management on 27 Jun 2023
Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.

10/10 Excellent

KIN MAN JEFFREY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Digital on 3 Jan 2023
Dear guests, thank you for choosing to stay at Le Meridien Suzhou Suzhou Bay and share your stay experience with us The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

10/10 Excellent

Yuanyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意
Stayed 1 night in Aug 2022
Response from Hotel Digital on 6 Aug 2022
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店并给予我们好评,很高兴得知您对酒店感到满意,希望在不久的将来还可以再次看见您的身影!感谢您对酒店的认可,酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶。我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!酒店管理层

10/10 Excellent

Yuanyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from 酒店管理层 on 5 May 2023
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店并给予我们好评,很高兴得知您对酒店感到满意,希望在不久的将来还可以再次看见您的身影!感谢您对酒店的认可,酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,苏州湾博物馆让您全方位了解吴江从新石器时代到近代的发展历程,苏州湾数字艺术馆带您体验领先科技与文化艺术的融合。我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!

10/10 Excellent

PEI

Stayed 1 night in Aug 2021
Response from Hotel Digital on 15 Jun 2022
Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.We do appreciate to received your feedback.We would like to invite you come back again. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好的体验 不错
Stayed 1 night in Aug 2021
Response from Hotel Digital on 15 Jun 2022
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店并给予我们好评,很高兴得知您对酒店感到满意,希望在不久的将来还可以再次看见您的身影!感谢您对酒店的认可,酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶。我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!酒店管理层

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Hotel Digital on 15 Jun 2022
Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience. We do appreciate to received your feedback. We would like to invite you come back again. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Hotel Management on 5 Jul 2021
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店并给予我们5分好评,如果能再多上传几张美照那就更棒了,希望在不久的将来还可以再次看见您的身影!感谢您对酒店的认可,酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,每周六晚上19:00还有精彩的音乐喷泉灯光秀。酒店新食谱全日制餐厅现已推出欢乐仲夏主题自助晚餐,我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!酒店管理层

8/10 Good

zhengyan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周边绿色植物很多,小虫也很多。房间隔音不是很好
Stayed 1 night in May 2021
Response from Hotel Management on 5 Jul 2021
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店并给予我们宝贵的反馈意见!酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,每周六晚上19:00还有精彩的音乐喷泉灯光秀。对于您提到的不足之处我们已反馈给相关部门跟进,未来的工作中我们将更加关注服务的细节,希望您下次入住可以看到我们的努力,期待与您再次相遇!酒店管理层

10/10 Excellent

Jiandong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
配得上五星酒店
Stayed 1 night in Jan 2021
Response from 张力宁,助理市场传讯经理 on 25 Jan 2021
尊敬的宾客,您好!非常感谢您选择入住苏州苏州湾艾美酒店并给予我们5分好评,如果能再多上传几张美照那就更棒了,希望在不久的将来还可以再次看见您的身影!感谢您对酒店的认可,酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶。我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!酒店管理层

10/10 Excellent

younghoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쑤저우 최고 호텔
깨끗하고 잘 관리된 숙소. 친절하고 세심하게 배려해 주는 서비스. 맛있는 조식과 다양하고 센스있게 준비된 클럽라운지 완벽하게 쉬고 왔습니다. 단점은 도심과 조금 멀어서 관광이 용이하지 않았으나 태호위주로 관광을 한다면 반대로 베스트 위치
Stayed 2 nights in Aug 2020
Response from stephanie on 25 Aug 2020
Dear Guest,Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from stephanie on 12 Aug 2020
Dear Guest,Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

10/10 Excellent

jcak, YYZ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
干净整洁有礼貌。干净整洁有礼貌。干净整洁有礼貌。
Stayed 1 night in Jul 2020
Response from 市场销售部 Stephanie on 23 Jul 2020
尊敬的宾客,您好! 十分感谢您选择苏州苏州湾艾美酒店作为您在苏州的下榻之选!苏州苏州湾艾美酒店位于太湖之滨,苏州市吴江区东太湖畔;我们的湖景房是我们最具代表性的房型之一,近期酒店还推出了亲子主题房哦,只需加收150元/间夜即可!酒店附近的苏州湾梦幻水世界已在今年6月13日开放,如果您还没有去过,暑期一定要去打卡哦!当地的太湖雪蚕桑文化园致力于让公众了解蚕桑生产、知晓蚕桑科技、共同传承蚕桑文化,近期入住苏州湾艾美酒店,凭房卡可以直接去体验参观哟!我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from 市场销售部 Stephanie on 22 Jul 2020
尊敬的宾客,您好! 十分感谢您选择苏州苏州湾艾美酒店作为您在苏州的下榻之选!苏州苏州湾艾美酒店位于太湖之滨,苏州市吴江区东太湖畔;酒店附近的万象荟及吾悦广场附近有很多当地的特色美食,仅需10分钟车程呦!如果您是携带孩子出游下次还可以提前预约前台补差价150元/间夜即可获得亲子房布置呦!酒店附近的苏州湾梦幻水世界已在今年6月13日开放,如果您还没有去过,暑期一定要去打卡哦!当地的太湖雪蚕桑文化园致力于让公众了解蚕桑生产、知晓蚕桑科技、共同传承蚕桑文化,近期入住苏州湾艾美酒店,凭房卡可以直接去体验参观哟!我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from 市场销售部 Stephanie on 22 Jul 2020
尊敬的宾客,您好! 十分感谢您选择苏州苏州湾艾美酒店作为您在苏州的下榻之选!苏州苏州湾艾美酒店位于太湖之滨,苏州市吴江区东太湖畔;酒店附近的万象荟及吾悦广场附近有很多当地的特色美食,仅需10分钟车程呦!如果您是携带孩子出游下次还可以提前预约前台补差价150元/间夜即可获得亲子房布置呦!酒店附近的苏州湾梦幻水世界已在今年6月13日开放,如果您还没有去过,暑期一定要去打卡哦!当地的太湖雪蚕桑文化园致力于让公众了解蚕桑生产、知晓蚕桑科技、共同传承蚕桑文化,近期入住苏州湾艾美酒店,凭房卡可以直接去体验参观哟!我们诚挚邀请您可以分享此次的体验给到身边的亲朋好友,期待与您再次相遇!

10/10 Excellent

wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推荐,适合休闲娱乐
总体感觉不错,服务清洁度都行,饮食方面有待改善
Stayed 1 night in Oct 2019
Response from stephanie on 10 Oct 2019
尊敬的宾客,您好! 感谢您选择入住苏州苏州湾艾美酒店并与我们分享您的入住体验。很抱歉我们的餐饮没有让您感到满意,我们非常期待您能再次入住,我们已经第一时间告知餐饮部,后期我们会进行相关整改。苏州苏州湾艾美酒店位于太湖之滨,苏州市吴江区东太湖畔,房间坐享180°无死角湖景客房,落地窗外便是波光粼粼的太湖,并且以清爽明快的玫瑰金为主色调,清新淡雅,体现了艾美独有的艺术气息;近期酒店正在推出网红早餐达人玉琴嫂的早餐,来一份玉琴嫂的鸡蛋卷饼,再来一碗豆花或者一碗手工小馄饨,一天满满的正元气哦!酒店附近有着著名同里古镇,离太湖蚕桑园也非常近,冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶,酒店附近还有帆船俱乐部,坐在帆船上看夕阳下的苏州湾和太湖别有一番风味哦!下次入住可以去体验一下哦!酒店前行的道路上很高兴能有您的支持与陪伴,我们十分珍惜。您的支持也会成为我们不断进步和提升服务的动力源泉。再次感谢您对酒店提出的建议,希望苏州苏州湾艾美酒店仍然是您入住的首选!下次入住希望您能给予我们满分好评,期待您的再次光临! 苏州苏州湾艾美酒店

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from stephanie on 3 Oct 2019
尊敬的宾客,您好! 十分感谢您选择苏州苏州湾艾美酒店作为您在苏州的下榻之选。苏州苏州湾艾美酒店位于太湖之滨,苏州市吴江区东太湖畔,房间坐享180°无死角湖景客房,落地窗外便是波光粼粼的太湖,并且以清爽明快的玫瑰金为主色调,清新淡雅,体现了艾美独有的艺术气息;近期酒店正在推出网红早餐达人玉琴嫂的早餐,来一份玉琴嫂的鸡蛋卷饼,再来一碗豆花或者一碗手工小馄饨,一天满满的正元气哦!酒店附近的苏州湾黄金湖岸旅游区即将迎来2019大黄鸭世界巡游(苏州站)嘉年华主题活动(活动日期9月21日-10月7日),距离酒店只需10分钟车程,到时一定要来打卡哦!酒店附近有着著名同里古镇,离太湖蚕桑园也非常近,冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶,酒店附近还有帆船俱乐部,坐在帆船上看夕阳下的苏州湾和太湖别有一番风味哦!下次入住可以去体验一下哦!酒店前行的道路上很高兴能有您的支持与陪伴,我们十分珍惜。您的支持也会成为我们不断进步和提升服务的动力源泉。希望苏州苏州湾艾美酒店仍然是您下次入住的首选!您也可以将此次的入住体验分享给您身边的亲朋好友,期待您的再次光临! 苏州苏州湾艾美酒店

10/10 Excellent

WOORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔주변이 조용하고 좋아요 근데 편의점이있으면 더 좋을거같아요.. 그리고 TV에 외국프로가 없어요
Stayed 2 nights in Jun 2019
Response from Le Meridien Suzhou, Suzhou Bay on 20 Jun 2019
Dear Sir, Greeting from Le Meridien Suzhou, Suzhou Bay. Thank you for sharing your recent staying experience in our hotel. Your feedback is really helpful for us to greatly improve our services and products. We hope that you will allow us the opportunity to serve you again in the near future. Thank you for your positive feedback by sharing your observations with us which will helped us to stay in touch with extending personalized service to all our guests. We look forward to welcoming you back to Le Meridien Suzhou, Suzhou Bay in due course! Warm Regards, Le Meridien Suzhou, Suzhou Bay.

10/10 Excellent

Yuen Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境好,但離市中心較遠,周邊沒有什麼地方可以去。
Stayed 1 night in Jun 2019
Response from Hotel Digital on 15 Jun 2022
尊敬的宾客,您好! 感谢您选择入住苏州苏州湾艾美酒店并与我们分享您的入住体验。在您入住期间给您带来了不便,为此我们深感抱歉。我们已经将您的体验传递给了相关部门且已经在酒店管理层会议上进行了分享与讨论,我们已经针对此问题采取行动。我们在此非常希望您能再次入住我们酒店和我们分享您的建议。酒店依太湖而建,在这里您可以赏尽太湖新城风光、千顷湖景,闲庭漫步东太湖畔,即可享受高雅艺术和自然风光的熏陶;苏州湾大剧院最近有很多新的舞台剧即将上新,冬天还可以去旁边的王焰温泉泡温泉品吴江特色的四碗茶。我们期待与您再次相遇!酒店管理层

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間寬敞、乾淨;室內泳池開暖氣,很溫暖。早餐普通。
Stayed 1 night in Jan 2019
Response from Stephanie Cao on 16 Jan 2019
尊敬的宾客,您好! 感谢您选择入住苏州苏州湾艾美酒店并与我们分享您的入住体验。我们很抱歉我们的服务没有让您感到满意,我们非常期待您能再次入住,针对早餐小编也将您反馈的问题反映给了餐饮部,后期我们会进行相关整改计划。酒店前行的道路上很高兴能有您的支持与陪伴,我们十分珍惜。您的支持也会成为我们不断进步和提升服务的动力源泉。希望苏州苏州湾艾美酒店仍然是您入住的首选!下次入住可以去体验一下酒店附近著名的王焰温泉,非常便捷开车只需8分钟,下次入住希望您能给予我们满分好评,期待您的再次光临! 苏州苏州湾艾美酒店

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Stephanie Cao on 18 Jan 2019
尊敬的宾客,您好! 感谢您选择入住苏州苏州湾艾美酒店并与我们分享您的入住体验。很高兴您对酒店的服务和设施感到满意,并给予我们10分好评。希望您可以继续关注我们以及为我们打call,将此次的入住体验分享给身边更多的亲朋好友,我们会再接再厉,让您每次入住均喜出望外,期待您的再次光临! 苏州苏州湾艾美酒店

6/10 Okay

Ta Chun, 台北

Liked: Cleanliness, room comfort
Disliked: Staff & service
出行不便, 夏季炎熱
看在五星的艾美, 來住一次看看, 沒想到卻是踩了地雷. 首先網站預定是大床房, 結果前台入住卻說只有雙床, 雖然免費給我升級到湖景房, 但是心中對此酒店的房間預定管理還是起了疙瘩. 接著想說湖景房可以有美美景觀, 沒想到就是一個白濛濛的湖, 啥也沒有. 然後又是夏季, 下午陽光直曬房間, 溫度整個上升到30度, 空調兩台, 其中一台也不給力, 根本不冷. 無奈只好將窗簾拉上. 趕路沒吃中飯, 點了三文治與楊州炒飯, 送來一嘗, 炒飯已經溫冷了, 薯條根本是冷的. 電話點餐時已說明要個人發票, 服務員送餐來卻沒發票, 再次告知要開個人發票. 過了一會又跑了一個服務員來問發票要怎麼開. 我真是不了解, 一個簡單的開發票, 竟然要說3次. 還真的是重要事情要說3次. 再說說出行問題, 禮賓部不知主動詢問幫忙叫車, 只是單純的回覆我要用滴滴叫車. 在這偏遠的酒店, 滴滴叫車還未必會來, 如果自己沒開車, 實在是太不方便. 我是SPG會員, 但是下次我不會來了.
Stayed 2 nights in Jul 2018
Response from stephanie cao on 22 Aug 2018
尊敬的宾客,您好! 感谢您选择入住苏州苏州湾艾美酒店并与我们分享您的入住体验。很抱歉给您的入住带了不愉快,我们会加强后期的预订管理,我们会将每一位顾客的要求准确的在预订时备注,确保未来客人在抵店后的入住体验是完美舒心的。苏州苏州湾艾美酒店毗邻东太湖苏州湾,坐享180°无死角湖景客房,落地窗外便是波光粼粼的太湖,远离城市的喧嚣,其实赏湖的最佳时刻是在晨光微曦或暮光漫洒之时,浩淼的太湖湖面似鎏金的波光灵动,美不胜收。针对您提到的空调及餐饮问题小编已经第一时刻反馈给我们的工程部及餐饮部,后期我们会加强这方面的检查,餐饮部也已经及时制定了整改方案以及加强员工服务技能的培训。用车一事小编也已经告知了前厅部,目前我们已经制定了相关方案,下次入住若您不是自驾出行,酒店前台员工也能为您24小时提供叫车服务及咨询服务。小编希望您可以再给我们一次服务您的机会,您的反馈是我们持续改进服务的不懈动力。真诚期待您的下一次光临。 苏州苏州湾艾美酒店