Executive lounge

Reviews of ibis budget Surabaya HR Muhammad

3 out of 5
ibis budget Surabaya HR Muhammad
Jalan Mayjen Hr Muhammad 24, Suko Mangunggal, Surabaya

Reviews

8.4

Very good

Rating 10 - Excellent. 19 out of 46 reviews" "
Rating 8 - Good. 19 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

TongKai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business and Leisure
A very decent hotel no matter for leisure or business travelers
Stayed 3 nights in Nov 2019
Response from Hotel Manager on 2 Dec 2019
Dear Mr / Ms Tongkai, We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Budi Setiawan

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Sep 2019
Response from KRIS on 11 Sept 2019
Thank you for staying with us, and we appreciate for your rating regarding you stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel Manager on 5 Sept 2019
Dear our loyalty guest, Thank you we appreciate for your rating regarding your visit to Ibis Budget Surabaya HR Muhammad.

8/10 Good

sugeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Kris on 21 Aug 2019
Dear Mr. Sugeng, We are very grateful for your rating regarding your visit to the ibis budget Surabaya HR Muhammad. It's great for us to receive feedback / positive responses. We will share your comments with our team. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous visit. Best regards, Budi Setiawan Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Hotel Manager on 18 Jul 2019
Thank you for sharing your experience stay at Ibis Budget Surabaya HR Muhammad. We really appreciate it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Compact, for short stay with limited Budget .. is a good choice..as compare to certain homestay..👍
Stayed 5 nights in Jun 2019
Response from Hotel Manager on 12 Jul 2019
Dear Mr anonymous, We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Budi Setiawan Hotel Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent service rendered by receptionist and staffs. Thank you for the nice stay and late check out. Appreciate the kindness.
Stayed 1 night in May 2019
Response from Budi on 22 May 2019
Dear Mr. Sean, Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand Sincerely, Budi Setiawan Hotel Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a good location with many restaurant options with good food! The hotel is relatively clean. The bed is really comfy. Slightly smaller than expected.
Stayed 1 night in May 2019
Response from Budi on 22 May 2019
Dear Valuable Guest, Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand Sincerely, Budi Setiawan Hotel Manager

8/10 Good

Ah Hoe

Liked: Cleanliness, staff & service, room comfort
Little touch up needed.
Room 903, bathroom door not tightly close and water splash out or dripped outside when opened the door and some smell from the water/basin outlet. Other than that, it is OK
Stayed 2 nights in Apr 2019
Response from Budi on 22 May 2019
Dear Mr / Mrs Ah Hoe Thank you for taking the time to tell us about your experience at the ibis budget Surabaya HR Muhammad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Budi Setiawan Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Budi on 22 May 2019
Dear Valuable Guest Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand Sincerely, Budi Setiawan Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Budi on 22 May 2019
Dear Valuable Guest Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand Sincerely, Budi Setiawan Hotel Manager

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smaller then u think
Extremely small room. Smaller then u think. Hardly can walk in in. The shower amd tiolet was weird . It is like shower in a portable tiolet.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Toilet bowl almost fall apart!
Toilet bowl was attached to the wall (not free standing) and was making loud creaking sound whenever it was seated on. I was very worried that it may fall apart any moment. The room is extremely small for Indonesia's standard. It is difficult to move around the room.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value and Location
Comfortable bed and good location as always. Fuss-free and would definitely be back again.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, good location
Extremely good value for money. Good location, easily accessible.
Stayed 1 night in Dec 2018

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cheap and nice budget hotel, but hotel kitchen close very early
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Mark, La Jolla , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff/Location
Staff was great, location was perfectly located where we wanted to be and and price was right.
Stayed 2 nights in Aug 2018
Response from Budi on 18 Aug 2018
Dear Mr Mark, We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Wibowo General Manager

10/10 Excellent

Ayu, Budapest, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!!! The staff were very polite and helpful. The room was super clean, what more would you need?
Stayed 1 night in Jul 2018
Response from Budi on 18 Aug 2018
Dear Bu Ayu, We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Wibowo General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to city
nice hotel close to city room quite clean staffs nice and friendly
Stayed 1 night in May 2018
Response from Budi on 18 Aug 2018
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Wibowo General Manager

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Erni on 26 May 2018
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand Sincerely, Hendri Setiawan General Manager

10/10 Excellent

Asbaruddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Erni-Asst. Front Office Manager on 13 May 2018
Dear Mr Asbaruddin, Thank you for choosing ibis budget HR Muhammad during your business in Surabaya. We delight to hear you that you feel welcome and comfort with us. We looking forward for your next booking and hope you feel convenience as your previous stay. Sincerely, Hendri Setiawan General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the heart of the city
Nice Hotel in the heart of the city, except it's quite far to malls and plaza. Staff is nice, and room is good.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Erni on 12 Apr 2018
Dear Reviewer, Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Sincerely yours, Hendri Setiawan General Manager

8/10 Good

huiz, malaysia

Liked: Cleanliness, staff & service
Nice hotel with friendly staff
I like the staff in ibis as they are very friendly and try to help you wherever they can.
Stayed 2 nights in Nov 2017
Response from Erni-Asst. Front Office Manager on 15 Dec 2017
Dear Mr Huiz, Thank you for choosing ibis budget Surabaya Hr Muhammad for your stay in Surabaya!We very much appreciate your comments and will try our best to keep maintain our service to deliver an excellent service to our guest. We are very proud to serve you during your trip to Surabaya and I will share your comments with all the staff,we will give the best quality service and provide the convenience when you stay together with ibis budget. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Setiawan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basically it's OK. Room is clean, linen is also clean. But the pillow is not too comfortable and no option for other types of pillow. And breakfast is somewhat poor.
Response from DENI on 29 Apr 2017
Dear Reviewer, Thank you for choosing ibis budget Surabaya Hr Muhammad for your stay in Surabaya! We very much appreciate your comments and will try our best to keep maintain our service to deliver an excellent service to our guest. We are very proud to serve you during your trip to Surabaya and I will share your comments with all the staff, and for the rooms are minimalist is indeed standard of ibis budget which has a minimalist concept, but still maintaining the best quality service and provide the convenience when you stay together with ibis budget. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Setiawan General Manager

10/10 Excellent

pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, very clean.
An awkward walk to Marlboro st , nice helpful staff.

8/10 Good

pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive- small- great staff!
Lots of patience and helpfull attitude practiced by staff, especially Deni who was pleasant and professional in assisting me with Hotels.com Internet screw Up! Breakfast was good.Rooms might be small but price very agreeable!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

MacKenzie

Liked: Cleanliness, property conditions & facilities
The room is cheap, but it's extremely small. It was ok for a quick one night stay, but I wouldn't have stayed for longer. The breakfast was quite underwhelming.

10/10 Excellent

limbangjaya, maa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast good
upgraded at good price

8/10 Good

FX Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

tika, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
is nice to stay in Ibis, But i can still hear if the next bedroom cough or talking. is really annoying
Response from DENI on 18 Jul 2016
Dear Tika Thank you for taking your time to comment in Hotels.com about your experience when stay with ibis budget Surabaya HR Muhammad. I am apologize when you stay with us, you feel uncomfortable when you can hear sound from the other room. This comment very good to us to knowing about our shortcomings and this comment help us to find the solution about ibis shortcoming and more improve service quality, comfort and quietness when stay with ibis budget. we will waiting for your next visit at ibis budget and i hope your problem already fix and you can get the best experience when stay with ibis budget Surabaya HR Muhammad. Sincerely Hendri Setiawan General Manager ibis budget Surabaya HR Muhammad

8/10 Good

Arie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Response from DENI on 18 Jul 2016
Dear Arie Thank you for taking your time to give a feedback at Hotels.com regarding your stay experience at ibis budget Surabaya HR Muhammad! I am very happy you give us 4 star at your comment , this very good for us to know you feel happy and enjoy stay with ibis budget. I will share your comments with all the staff and we will encourage the staff to always keep this good service and do not forget to always give the best service to our guest in every stay. Thank you again for sharing your experience and we will waiting for your next visit and we hope your next visit will be more good from the last. Sincerely Hendri Setiawan General Manager ibis budget Surabaya HR Muhammad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya sangat memuaskan. Harga yang berpatutan, keadaan yang menyegarkan harum dan bersih. Cuma tanda arah solat setiap kamar harus ada.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ドライヤーを置いて欲しい
Stayed 4 nights in Jun 2019

8/10 Good

Meme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review menginap di ibis budget HR. Muh
Overall oke siih...cm yg bikin agak membingungkan krn reception ada di lantai 6, gak sperti hotel2 pada umumnya, bgitu turun lgs cafe nya ...jd swaktu sopir saya menjemput saya....dia agak kbingungan jg...tmpat parkir jg msti jalan kaki jg agak jauhan...tp sjauh ini oke, utk mnginap sndirian bed nya cukup...tp kalo utk couple, double bed nya kurang gede...hehe
Stayed 1 night in Feb 2019

8/10 Good

Fony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cukup memuaskan.......... Makanan enak..............
Stayed 1 night in Oct 2018
Response from Budi on 3 Nov 2018
Dear Ibu Fony yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya HR Muhammad. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Indra Wibowo General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Mazaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Muliani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area nya mudah diakses, makanan di resto lobby nya enak ! tapi wifi nya kurang kenceng di lt. 6
Stayed 1 night in Aug 2018
Response from Budi on 20 Sept 2018
Dear Bapak/ Ibu Muliani, Terimakasih sudah memilih ibis budget Surabaya Hr Muhammad sebagai tempat singgah anda di Surabaya! Kami senang mendengar tanggapan Anda dan akan berusaha sebaik mungkin untuk tetap mempertahankan layanan kami untuk memberikan layanan yang sangat baik. Terimakasih sudah memberitahu kami mengenai Wifi di area Lobby kami, segera kami tindak lanjuti permasalahannya. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Indra Wibowo General Manager

10/10 Excellent

Budiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Erni on 12 Apr 2018
Dear Mr Budiman, Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya! We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart. We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit. Sincerely yours, Hendri Setiawan General Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
繁華街からは離れている。乗合バスankotakはあまり通らない。車があれば、10〜15分程度の所に一幸舎(ラーメン)や大きなモールがある。部屋は小綺麗。シーツは少し酸化した脂の臭い。部屋の前がスタッフルームで従業員が集まっておしゃべりしてるので、ある意味安全だった。TVはローカル以外も色々選べる。
Response from DENI on 21 May 2017
Dear Reviewer, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya HR Muhammad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendri Setiawan General Manager

8/10 Good

Indah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended Hotel
Harga sesuai dengan kamar dan beakfast, pelayanan ramah, kamar bersih, kamar mandi ok, lingkungan ok, akses mudah karena dipinggir jalan utama dan dekat tol. Hanya breakfast nya kurang bervariasi

4/10 Poor

Hadi, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrific room space
Lokasi cukup strategis di Surabaya Barat. Room REALLY SMALL dengan KM yg cukup "unik"..
Response from DENI on 14 Jul 2016
Dear Hadi Terima kasih atas waktu anda memberikan ulasan selama anda berkunjung di Hotel ibis budget Surabaya HR Muhammad. Sebuah kebangaan bagi kami untuk menerima ulasan dan saran dari tamu kami. ibis budget Surabaya HR Muhammad terletak di bagian barat yang merupakan lokasi yang sangat strategis buat tamu-tamu kami yang ingin menginap dengan suasana yang tenang, nyaman dan memiliki beberapa mall yang sangat dekat dan mudah untuk di jangkau seperti Ciputra World, Supermall Pakuwon, Lenmarc mall, dan Surabaya Town square, selain itu masih banyak tempat-tempat untuk menikmati berbagai macam makanan yang bisa di jangaku dengan mudah, dan bagi tamu yang ingin melakukan perjalanan mengunakan pesawat jaraknya pun hanya menempuh sekitar 30-45 menit melalui toll satelit. Untuk ukuran kamar di ibis budget kami sudah sesuai dengan standard kami yang di mana ukuran kamar memang di design minimalis, unik dan nyaman saat anda beristirahat. Terima kasih sekali lagi atas ulasan anda di Hotel.com dan kami dengan senang hati untuk menunggu kedatangan anda berikutnya dihotel kami dan memberikan pelayanan terbaik buat anda. Hormat saya, Hendri Setiawan General Manager Ibis budget Surabaya Hr Muhammad

10/10 Excellent

Envieta, Surabaya

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nyaman
Makanan kurang banyak variasi
Response from DENI on 14 Jul 2016
Dear Envieta Terima kasih atas kepercayaan anda memilih ibis budget Surabaya HR Muhammad sebagi tempat tujuan anda kali ini. Kami sangat senang anda berkenan memberikan ulasan tentang pengalaman anda selama berkunjung di ibis budget melalui Hotel.com Sebuah kebanggan bagi kami mengetahui anda merasa nyaman saat menginap bersama kami kali ini, dan terima kasih atas komentar anda tentang variasi makanan yang belum dapat memuaskan anda, dengan adanya komentar anda ini maka kami akan berusaha meningkatkan variasi dari makanan kami, sehingga pada kunjungan anda berikutnya anda bisa menikmati variasi makanan yang lebih banyak dengan rasa yang berkualitas. Sekali lagi kami ucapkan terima kasih dan dengan senang hati kami akan menunggu kunjungan anda berikutnya dengan pelayanan terbaik kami. Hormat Kami, Hendri Setiawan General Manager Ibis budget Surabaya Hr Muhammad