Jalan Mayjen Hr Muhammad 24, Suko Mangunggal, Surabaya
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
A very decent hotel no matter for leisure or business travelers
TongKai
Stayed 3 nights in Nov 2019
Response from Hotel Manager on 2 Dec 2019
Dear Mr / Ms Tongkai,
We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Budi Setiawan
8/10 Good
Verified traveller
10 Sept 2019
Liked: Staff & service
Disliked: Amenities
Verified traveller
Stayed 1 night in Sep 2019
Response from KRIS on 11 Sept 2019
Thank you for staying with us, and we appreciate for your rating regarding you stay.
Dear Mr. Sugeng,
We are very grateful for your rating regarding your visit to the ibis budget Surabaya HR Muhammad.
It's great for us to receive feedback / positive responses. We will share your comments with our team. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous visit.
Best regards,
Budi Setiawan
Hotel Manager
Compact, for short stay with limited Budget .. is a good choice..as compare to certain homestay..👍
Verified traveller
Stayed 5 nights in Jun 2019
Response from Hotel Manager on 12 Jul 2019
Dear Mr anonymous,
We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Budi Setiawan
Hotel Manager
Excellent service rendered by receptionist and staffs. Thank you for the nice stay and late check out. Appreciate the kindness.
Sean
Stayed 1 night in May 2019
Response from Budi on 22 May 2019
Dear Mr. Sean,
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand
Sincerely,
Budi Setiawan
Hotel Manager
It is in a good location with many restaurant options with good food!
The hotel is relatively clean. The bed is really comfy. Slightly smaller than expected.
Verified traveller
Stayed 1 night in May 2019
Response from Budi on 22 May 2019
Dear Valuable Guest,
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand
Sincerely,
Budi Setiawan
Hotel Manager
8/10 Good
Ah Hoe
24 Apr 2019
Liked: Cleanliness, staff & service, room comfort
Little touch up needed.
Room 903, bathroom door not tightly close and water splash out or dripped outside when opened the door and some smell from the water/basin outlet. Other than that, it is OK
Ah Hoe
Stayed 2 nights in Apr 2019
Response from Budi on 22 May 2019
Dear Mr / Mrs Ah Hoe
Thank you for taking the time to tell us about your experience at the ibis budget Surabaya HR Muhammad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Budi Setiawan
Hotel Manager
Dear Valuable Guest
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand
Sincerely,
Budi Setiawan
Hotel Manager
Dear Valuable Guest
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand
Sincerely,
Budi Setiawan
Hotel Manager
Extremely small room. Smaller then u think. Hardly can walk in in. The shower amd tiolet was weird . It is like shower in a portable tiolet.
Sean
Stayed 2 nights in Jan 2019
6/10 Okay
Verified traveller
7 Jan 2019
Liked: Cleanliness, staff & service
Toilet bowl almost fall apart!
Toilet bowl was attached to the wall (not free standing) and was making loud creaking sound whenever it was seated on. I was very worried that it may fall apart any moment.
The room is extremely small for Indonesia's standard. It is difficult to move around the room.
Staff was great, location was perfectly located where we wanted to be and and price was right.
Mark
Stayed 2 nights in Aug 2018
Response from Budi on 18 Aug 2018
Dear Mr Mark,
We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Indra Wibowo
General Manager
Everything was great!!! The staff were very polite and helpful. The room was super clean, what more would you need?
Ayu
Stayed 1 night in Jul 2018
Response from Budi on 18 Aug 2018
Dear Bu Ayu,
We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Indra Wibowo
General Manager
nice hotel close to city
room quite clean
staffs nice and friendly
Verified traveller
Stayed 1 night in May 2018
Response from Budi on 18 Aug 2018
Dear Anonymous,
We very much appreciate your comments regarding your stay at the ibis budget Surabaya HR Muhammad. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Indra Wibowo
General Manager
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Thank you for your generous heart and have a nice stay and always FEEL WELCOME while stay with one of Accor Hotels Brand
Sincerely,
Hendri Setiawan
General Manager
Response from Erni-Asst. Front Office Manager on 13 May 2018
Dear Mr Asbaruddin,
Thank you for choosing ibis budget HR Muhammad during your business in Surabaya.
We delight to hear you that you feel welcome and comfort with us.
We looking forward for your next booking and hope you feel convenience as your previous stay.
Sincerely,
Hendri Setiawan
General Manager
Dear Reviewer,
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Sincerely yours,
Hendri Setiawan
General Manager
8/10 Good
huiz, malaysia
4 Dec 2017
Liked: Cleanliness, staff & service
Nice hotel with friendly staff
I like the staff in ibis as they are very friendly and try to help you wherever they can.
huiz
Stayed 2 nights in Nov 2017
Response from Erni-Asst. Front Office Manager on 15 Dec 2017
Dear Mr Huiz,
Thank you for choosing ibis budget Surabaya Hr Muhammad for your stay in Surabaya!We very much appreciate your comments and will try our best to keep maintain our service to deliver an excellent service to our guest. We are very proud to serve you during your trip to Surabaya and I will share your comments with all the staff,we will give the best quality service and provide the convenience when you stay together with ibis budget. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hendri Setiawan
General Manager
Basically it's OK. Room is clean, linen is also clean. But the pillow is not too comfortable and no option for other types of pillow. And breakfast is somewhat poor.
Verified traveller
Response from DENI on 29 Apr 2017
Dear Reviewer,
Thank you for choosing ibis budget Surabaya Hr Muhammad for your stay in Surabaya!
We very much appreciate your comments and will try our best to keep maintain our service to deliver an excellent service to our guest.
We are very proud to serve you during your trip to Surabaya and I will share your comments with all the staff, and for the rooms are minimalist is indeed standard of ibis budget which has a minimalist concept, but still maintaining the best quality service and provide the convenience when you stay together with ibis budget.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Hendri Setiawan
General Manager
Lots of patience and helpfull attitude practiced by staff, especially Deni who was pleasant and professional in assisting me with Hotels.com Internet screw Up! Breakfast was good.Rooms might be small but price very agreeable!
The room is cheap, but it's extremely small. It was ok for a quick one night stay, but I wouldn't have stayed for longer. The breakfast was quite underwhelming.
is nice to stay in Ibis, But i can still hear if the next bedroom cough or talking. is really annoying
tika
Response from DENI on 18 Jul 2016
Dear Tika
Thank you for taking your time to comment in Hotels.com about your experience when stay with ibis budget Surabaya HR Muhammad.
I am apologize when you stay with us, you feel uncomfortable when you can hear sound from the other room. This comment very good to us to knowing about our shortcomings and this comment help us to find the solution about ibis shortcoming and more improve service quality, comfort and quietness when stay with ibis budget. we will waiting for your next visit at ibis budget and i hope your problem already fix and you can get the best experience when stay with ibis budget Surabaya HR Muhammad.
Sincerely
Hendri Setiawan
General Manager
ibis budget Surabaya HR Muhammad
Dear Arie
Thank you for taking your time to give a feedback at Hotels.com regarding your stay experience at ibis budget Surabaya HR Muhammad!
I am very happy you give us 4 star at your comment , this very good for us to know you feel happy and enjoy stay with ibis budget. I will share your comments with all the staff and we will encourage the staff to always keep this good service and do not forget to always give the best service to our guest in every stay.
Thank you again for sharing your experience and we will waiting for your next visit and we hope your next visit will be more good from the last.
Sincerely
Hendri Setiawan
General Manager
ibis budget Surabaya HR Muhammad
Overall oke siih...cm yg bikin agak membingungkan krn reception ada di lantai 6, gak sperti hotel2 pada umumnya, bgitu turun lgs cafe nya ...jd swaktu sopir saya menjemput saya....dia agak kbingungan jg...tmpat parkir jg msti jalan kaki jg agak jauhan...tp sjauh ini oke, utk mnginap sndirian bed nya cukup...tp kalo utk couple, double bed nya kurang gede...hehe
Cukup memuaskan.......... Makanan enak..............
Fony
Stayed 1 night in Oct 2018
Response from Budi on 3 Nov 2018
Dear Ibu Fony yang terhormat,
Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya HR Muhammad.
Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami.
Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.
Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.
Hormat kami,
Indra Wibowo
General Manager
Area nya mudah diakses, makanan di resto lobby nya enak ! tapi wifi nya kurang kenceng di lt. 6
Muliani
Stayed 1 night in Aug 2018
Response from Budi on 20 Sept 2018
Dear Bapak/ Ibu Muliani,
Terimakasih sudah memilih ibis budget Surabaya Hr Muhammad sebagai tempat singgah anda di Surabaya!
Kami senang mendengar tanggapan Anda dan akan berusaha sebaik mungkin untuk tetap mempertahankan layanan kami untuk memberikan layanan yang sangat baik. Terimakasih sudah memberitahu kami mengenai Wifi di area Lobby kami, segera kami tindak lanjuti permasalahannya.
Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.
Hormat kami,
Indra Wibowo
General Manager
Dear Mr Budiman,
Thank you for choosing ibis budget Surabaya Hr Muhammad for your recent stay in Surabaya!
We delight to hear your feedback and will try our best to keep maintain our service to deliver an excellent service from the heart.
We are really proud to serve you during your trip to Surabaya and we are looking forward to welcome you back for your next visit.
Sincerely yours,
Hendri Setiawan
General Manager
Dear Reviewer,
Thank you for taking the time to tell us about your experience at the ibis budget Surabaya HR Muhammad. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Hendri Setiawan
General Manager
Harga sesuai dengan kamar dan beakfast, pelayanan ramah, kamar bersih, kamar mandi ok, lingkungan ok, akses mudah karena dipinggir jalan utama dan dekat tol. Hanya breakfast nya kurang bervariasi
Lokasi cukup strategis di Surabaya Barat. Room REALLY SMALL dengan KM yg cukup "unik"..
Hadi
Response from DENI on 14 Jul 2016
Dear Hadi
Terima kasih atas waktu anda memberikan ulasan selama anda berkunjung di Hotel ibis budget Surabaya HR Muhammad.
Sebuah kebangaan bagi kami untuk menerima ulasan dan saran dari tamu kami.
ibis budget Surabaya HR Muhammad terletak di bagian barat yang merupakan lokasi yang sangat strategis buat tamu-tamu kami yang ingin menginap dengan suasana yang tenang, nyaman dan memiliki beberapa mall yang sangat dekat dan mudah untuk di jangkau seperti Ciputra World, Supermall Pakuwon, Lenmarc mall, dan Surabaya Town square, selain itu masih banyak tempat-tempat untuk menikmati berbagai macam makanan yang bisa di jangaku dengan mudah, dan bagi tamu yang ingin melakukan perjalanan mengunakan pesawat jaraknya pun hanya menempuh sekitar 30-45 menit melalui toll satelit.
Untuk ukuran kamar di ibis budget kami sudah sesuai dengan standard kami yang di mana ukuran kamar memang di design minimalis, unik dan nyaman saat anda beristirahat.
Terima kasih sekali lagi atas ulasan anda di Hotel.com dan kami dengan senang hati untuk menunggu kedatangan anda berikutnya dihotel kami dan memberikan pelayanan terbaik buat anda.
Hormat saya,
Hendri Setiawan
General Manager
Ibis budget Surabaya Hr Muhammad
Dear Envieta
Terima kasih atas kepercayaan anda memilih ibis budget Surabaya HR Muhammad sebagi tempat tujuan anda kali ini.
Kami sangat senang anda berkenan memberikan ulasan tentang pengalaman anda selama berkunjung di ibis budget melalui Hotel.com
Sebuah kebanggan bagi kami mengetahui anda merasa nyaman saat menginap bersama kami kali ini, dan terima kasih atas komentar anda tentang variasi makanan yang belum dapat memuaskan anda, dengan adanya komentar anda ini maka kami akan berusaha meningkatkan variasi dari makanan kami, sehingga pada kunjungan anda berikutnya anda bisa menikmati variasi makanan yang lebih banyak dengan rasa yang berkualitas.
Sekali lagi kami ucapkan terima kasih dan dengan senang hati kami akan menunggu kunjungan anda berikutnya dengan pelayanan terbaik kami.
Hormat Kami,
Hendri Setiawan
General Manager
Ibis budget Surabaya Hr Muhammad