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Reviews of Pandanus Mooloolaba

4.5 out of 5
Pandanus Mooloolaba
15 - 21 Smith St, Mooloolaba, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 226 out of 301 reviews" "
Rating 8 - Good. 65 out of 301 reviews" "
Rating 6 - Okay. 7 out of 301 reviews" "
Rating 4 - Poor. 3 out of 301 reviews" "
Rating 2 - Terrible. 0 out of 301 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024
Response from KNK on 8 Apr 2024
Thanks Justin. We hope to see you back again

10/10 Excellent

Hendrikje

Liked: Cleanliness, property conditions & facilities
Stayed 15 nights in Feb 2024
Response from KNK on 8 Apr 2024
Thanks for your review. Hope you enjoy the rest of your trip

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

B

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Kirsten on 11 Nov 2023
Thank you so much

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great, very spacious, had a foxtel as well. Visited with extendid family.
Stayed 2 nights in Sep 2023
Response from Kirsten on 11 Nov 2023
Thank you, we love to please :)

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean, large apartment
Stayed 7 nights in Sep 2023
Response from Kirsten on 11 Nov 2023
Thank you Penny. We're happy you enjoyed your stay

4/10 Poor

Rebecca

Stayed 4 nights in Oct 2023
Response from Kirsten on 11 Nov 2023
Hi Rebecca, we note from your review score that you may have been unhappy with your stay. We are always concerned when our guests are not satisfied. We welcome you to email us and let us know what the issue was so we can improve orcompensate you.

10/10 Excellent

jodie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kirsten on 11 Nov 2023
Thank you Jodie

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great size apartment
Stayed 3 nights in Sep 2023
Response from Kirsten on 11 Nov 2023
Thank you Wendy. We hope tosee you back

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The central location and size of the unit exceeded all expectations
Stayed 5 nights in Aug 2023

10/10 Excellent

Paul

Stayed 7 nights in Aug 2023
Response from Kate on 24 Aug 2023
Thanks Paul, see you again

8/10 Good

Richard

Travelled with family
Stayed 2 nights in Jul 2023
Response from Kate on 24 Aug 2023
Thanks Richard

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, room comfort
Wonderful place to stay, very centrally located!
We spent a week at Pandanus and it was absolutely fabulous! From our spacious apartment, we enjoyed spectacular ocean and sunset views. The apartment was very clean and the kitchen was fully-equipped. Right from the start, Joe made sure that our stay would be one of comfort and relaxation. Thank you, we look forward to coming back and re-living the amazing experience!
Stayed 7 nights in Jul 2023
Response from K8 on 28 Jul 2023
Thanks, Lucy, we're happy you enjoyed your stay. Great photo's you've added too.Joe will Love the mention.See you again soon.

10/10 Excellent

Meaghan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from K8 on 28 Jul 2023
Thanks Meaghan

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
It was a great and relaxing stay. Super easy.
Stayed 5 nights in Jul 2023
Response from K8 on 28 Jul 2023
Glad you enjoyed, see you again. Thanks Matt

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
It was really comfortable and spacious.
Stayed 2 nights in Jul 2023
Response from K8 on 28 Jul 2023
Thank you Judy, see you again.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First class. All the space in the world and every convenience imaginable.
Stayed 8 nights in Apr 2023
Response from Kate on 15 Jun 2023
Thanks Ian, see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 14 nights in Apr 2023
Response from Kate on 4 May 2023
Thanks Anon, hope to see you again soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, huge apartment, can’t wait to come back!
Stayed 3 nights in Apr 2023
Response from Kate on 4 May 2023
Thanks Sarah, send us the dates :-)

10/10 Excellent

Courtney

Stayed 3 nights in Apr 2023

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, lovely spacious apartment. It suited my family perfectly.
Stayed 3 nights in Apr 2023
Response from Kate on 4 May 2023
Thank you Jodie, see you and the family soon.

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were absolutely awesome to deal with, no issue to big or small. Will definitely be revisiting.
Stayed 3 nights in Jan 2023
Response from Joe on 28 Feb 2023
Thank you!

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very convenient to beach and cafe, restaurants.
Response from Kate on 16 Jan 2023
Thanks Nick, see you again

6/10 Okay

Alex

Travelled with family and small children
Disliked: Amenities
Internet kept not working and spa was out of order.
Response from Kate on 16 Jan 2023
Thanks Alex, we have worked hard to rectify.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Large apartment.
Response from Kirsten on 7 Jan 2023
Thanks for your review Amanda

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent option for a holiday, huge thank you for the upgrade on the room, made the stay very complete; gave us all our space and most pleasurable. Would be nice to get the same rate for next year as a repeat customer
Stayed 4 nights in Sep 2022
Response from Kate on 26 Oct 2022
Thank you David, see you next year.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice apartment and only a short stroll to the beach
Stayed 4 nights in Jul 2022

4/10 Poor

Charlie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property and Apt 3 is worn. Floor was sticky, microwave was dirty inside with food, elevator floors very dirty, lint in the dryer and no coffee machine. Only offered instant coffee in packets. Location was ok, close to the shopping and great restaurants.
Stayed 2 nights in Jun 2022
Response from Rob on 20 Jun 2022
Hi Charlene, I am sorry you did not enjoy your stay. The apartment has been recently repainted and upgraded so it cannot be categorized as worn. We pride ourselves on our cleanliness I'm sorry you were disappointed.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, room comfort
Fantastic Stay
Just a couple nights stay and wished it could have been longer to enjoy the comforts of the apartment! The three-bedroom apartment was nice and spacious and loved how there were balconies on both sides. Excellent location as only a few minutes walk to Mooloolaba Esplanade and beach. Friendly and helpful reception staff. Free onsite parking was so convenient. Would be happy to stay here again!
Stayed 2 nights in Oct 2021
Response from Rhea on 23 Oct 2021
Thank you for you review, we are delighted to hear you enjoyed your stay at Pandanus Mooloolaba and we hope you can come again for another holiday

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is in perfect location, was close to plenty of cafes, surf club and small pubs and breweries. 3 min walk to the beach as well. Undercover parking and we were in a three bedroom apartment so got two parks. Pool is a lap pool with a spa. Was a wet weekend so was never that many in there at one time! Views from apartment on seventh floor were great, could see the beach through the gaps of other Hotels, also the other side nice views of the hills, yes two large verandas, one each side! Good comms from hotels over the Easter weekend, via e mail, keys left in lockbox outside hotel which with e mail was easy to collect, second set of keys left in apartment. Apartment was huge and each bedroom was big. Two bedrooms had TVs. Apartment had air con but was raining the whole time so we didn’t turn it on. Large lounge and dinning table, and clean and well stocked kitchen. Highly recommend this hotel
Stayed 3 nights in Apr 2021
Response from Rhea on 5 Apr 2021
Thank you for your review, We are happy to hear you enjoyed your stay at Pandanus Mooloolaba and hope to see you come back for another holiday at Mooloolaba

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2020
Response from Rhea on 22 Dec 2020
Thank you for your review we are happy to hear you enjoyed your stay here at Pandanus Mooloolaba and hope to see you back again for another holiday.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Amily trip
Spacious apartment, excellent facilities and great location
Stayed 3 nights in Oct 2020
Response from Rhea on 7 Oct 2020
Thank you for your review.

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
We had a great stay at Pandanus, this was the second time for us and equally as good. The appartment was spacious, clean and well appointed and the balcony’s exceptional. The location is extremely central with easy walking distance to all you would want.
Stayed 5 nights in Sep 2020
Response from Rhea on 16 Sept 2020
Thank you for your review, we hope to see you back again soon for another family holiday.

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from Rhea on 5 May 2020
Thank you

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size are enormous great area close to beach and shops quite Only thing that can fault on is a king bed would be better in the massive main room
Stayed 2 nights in Feb 2020
Response from Rhea on 5 Mar 2020
Thank you for your review we are happy to hear you enjoyed your stay in our lovely apartments and Mooloolaba

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a short walk to the beach and the promenade but in a quiet street.
Stayed 7 nights in Dec 2019
Response from Rhea on 8 Jan 2020
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Rhea on 1 Jan 2020
Thank you for your review

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Rhea on 11 Dec 2019
Thank you for your reveiw.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay at Pandanus
Thank you Rob and team at Pandanus, we had a great stay albeit with a storm coming through on our arrival and knocking out power to the area, but we all managed with a laugh. Thank you also for accommodating family who fell ill on our last day, greatly appreciated. We look forward to coming back to enjoy your very spacious and well appointed apartments
Stayed 5 nights in Nov 2019
Response from Rob on 27 Nov 2019
Hi Sandra we really enjoyed looking after you all it was great fun, Wellington must be a very beautiful city and we are looking forward to visiting in March. Hope your mother is fully recovered.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the size of the property. Great having a pool and spa, the rooms were huge. Had everything we needed.
Stayed 2 nights in Sep 2019
Response from Rhea on 9 Oct 2019
Thank you for your review we are happy to hear you enjoyed your stay at Pandanus Mooloolaba

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious three bedroom apartment with modern facilities.
Stayed 7 nights in Jul 2019
Response from Rhea on 21 Jul 2019
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Rhea on 9 May 2019
Thank you for your review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious apartment and clean Wi-fi was rubbish
Stayed 3 nights in Apr 2019
Response from Rhea on 24 Apr 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very spacious and clean, so handy to everything!!!
Stayed 2 nights in Apr 2019
Response from Rhea on 23 Apr 2019
Thank you for your review, we are happy to hear you enjoyed your stay at Pandanus Mooloolaba.

10/10 Excellent

Darren, Brisbane, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooloolaba gem!
This apartment complex is well located. The property is well maintained and the apartments are one of the biggest we’ve stayed in. Fantastic value for money!
Stayed 2 nights in Apr 2019
Response from Rhea on 14 Apr 2019
Thank you for your review, we are happy to hear you enjoyed Pandanus Mooloolaba and hope to see you again on another holiday here

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Rhea on 13 Mar 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Huge apartment. Spotlessly clean with modern high quality appliances. Two minute walk to the beach, shopping and great restaurants but far enough away from the noise. The double car parking spaces and additional guest parking was really helpful as we had an apartment full of car owners. I would definitely recommend this building.
Stayed 7 nights in Dec 2018
Response from Rhea on 26 Dec 2018
Thank you for your review, we are happy to hear you enjoyed your stay here at Pandanus Mooloolaba hope to see you all back one day.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great service and absolutely wonderful place. Loved it
Stayed 2 nights in Nov 2018
Response from Rhea on 4 Dec 2018
Thank you for your review, hope to see you again at Pandanus Mooloolaba.

10/10 Excellent

Verified traveller

Absolutely loved this apartment. Very friendly and helpful manager. Definitely book here again the next time we’re on the Sunshine Coast.
Stayed 3 nights in Nov 2018
Response from Rhea on 30 Nov 2018
Thank you for your review, happy to hear you enjoyed your stay here at Pandanus Mooloolaba and look forward to your return to The Sunshine Coast

10/10 Excellent

Kris, Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best serviced apartment we’ve stayed at. We were in apartment 30 and it was Spacious, clean, modern and had excellent views. Will def be back!
Stayed 2 nights in Nov 2018
Response from Rob - Manager on 21 Nov 2018
Thanks Kris looking forward to your return don"t leave it too long