Outdoor pool, pool loungers

Reviews of Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel

4 out of 5
Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel
42 First Avenue and Fairway Drive, Maroochydore, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 191 out of 350 reviews" "
Rating 8 - Good. 83 out of 350 reviews" "
Rating 6 - Okay. 39 out of 350 reviews" "
Rating 4 - Poor. 17 out of 350 reviews" "
Rating 2 - Terrible. 20 out of 350 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Close to everything
Stayed 2 nights in Apr 2024
Response from Front Office on 19 Apr 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

vera

Travelled with partner
Rooms are so small
Stayed 1 night in Apr 2024
Response from Front Office on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

vera

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated swimming pool on the 8th floor was great. Breakfasts were ample and tasty.
Stayed 5 nights in Apr 2024
Response from Front Office on 13 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Wayne

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Front Office on 13 Apr 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Norm

Stayed 1 night in Mar 2024
Response from Front Office on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Front Office Team on 7 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service, amenities
Didn’t like only having a fitted sheet and no top sheet
Stayed 2 nights in Mar 2024
Response from Front Office Team on 14 Mar 2024
Thank you for your feedback. We apologise that you were not provided a top sheet during your stay. We will forward this to our Housekeeping team and address this issue. We hope to welcome you again soon and have a better stay.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Things up
Stayed 2 nights in Feb 2024
Response from Front Office Team on 14 Mar 2024
Thank you for your feedback. We hope to welcome you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Team on 14 Mar 2024
Thank you for your feedback. We hope to welcome you again soon.

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Rooms are quite small and definitely overpriced. Think student accommodation type of thing. Overall property is good but pricing needs review.
Stayed 1 night in Mar 2024
Response from David on 3 Mar 2024
Thank you for your review Samuel. We appreciate constructive feedback. We do have other room types that have bigger sizes. Hope we can welcome you back in the near future.

6/10 Okay

Sean

Travelled with partner
First few nights were only just bearable. Unable to sleep due to aircon turning off every hour or so, this would then cause us to wake up hot AF and turn aircon back on. We repeated this for two nights, staff unable to help until we requested a new room or we were ready to check out. Moved to new room and the aircon issue did not continue so clearly a fault in the first room. Apart from almost getting a divorce due to the ongoing sleep deprivation the first few nights, everything else was ok. Probably wouldn’t stay here again though.
Stayed 4 nights in Feb 2024
Response from Chan Saisut on 11 Feb 2024
Dear Mr. Sean,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you to learn more about your experience at our hotel. After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that you deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Engineering Team to ensure such lapses in our standards do not occur in the future. As mentioned, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.Best regards,Chan SaisutDuty Manager

10/10 Excellent

Bo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's pretty well maintained and staff were kind too. Many restaurants to walk in nearby the hotel and Sunshine plaza shopping centre was so close. The beach was 17 mins walk distance, though. The rooftop swimming pool was good too but a bit dirty. I saw some white settlement or papers? in the water, and saw them again the next day. Overall, it was good.
Stayed 2 nights in Jan 2024
Response from Front Office on 4 Feb 2024
We're glad you enjoyed your stay and appreciate your feedback. We apologize for any inconvenience with the rooftop pool and have taken immediate steps to address it. We hope to welcome you back for an improved experience.

10/10 Excellent

Craig, Kallangur

Stayed 3 nights in Jan 2024
Response from Front Office on 11 Feb 2024
Hi Craig,Thank you for your feedback. We are glad you enjoyed your stay and we hope to welcome you again soon.Kind Regards,

6/10 Okay

Laura

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office on 11 Feb 2024
Hi Craig,Thank you for your feedback. We hope to welcome you again soon.Kind Regards,

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Front Office on 11 Feb 2024
Hi Philip,Thank you for your feedback. We are glad you enjoyed your stay and we hope to welcome you again soon.Kind Regards,

2/10 Terrible

Charles

We was their for 5 days they never clean the floor in our room
Stayed 5 nights in Jan 2024
Response from Chan Saisut on 11 Feb 2024
Dear Mr. Charles,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you to learn more about your experience at our hotel. After listening to you during your stay and reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. As mentioned, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.Best regards,Duty Manager

10/10 Excellent

Kolby

Stayed 3 nights in Jan 2024
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basic hotel
Very basic hotel. Don’t expect too much when you stay and I would only recommend for a short one or two night stay. I wish I had read previous reviews about the pillows - they really need to invest in better pillows.
Stayed 5 nights in Jan 2024
Response from David on 16 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Sunshine CoastI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We will forward this to management for further review.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel with all new everything. Top notch service, nice rooms, short drive to main beach.
Stayed 1 night in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Richard,Thank you very much for your stay with us and excellent score feedback.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Naysan

Stayed 5 nights in Dec 2023
Response from David on 14 Jan 2024
Thank you for your review Naysan. Hope we can see you again soon!

8/10 Good

Camille

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well located to all recreational options. The staff were professional and friendly. The rooms wete clean and comfortable.
Stayed 1 night in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Camille,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

4/10 Poor

Emma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very unfortunate experience at this hotel. First we were given a dirty, unmade room. Staff did their best to deal with the situation and put as straight into another room, however it took a long time to get our extra towels and bedding delivered. It was chaos because one lift wasn’t working, leaving only one lift for all guests and staff. Breakfast options were poor, and for the price and location one would expect free parking with the booking.
Stayed 1 night in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Emma,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. Regarding parking, we have just launched accommodation with parking package inclusion.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Wendy, Mentone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly new hotel so it's still in good condition. I could see signs of it starting to slip eg. Bathrooms showing signs of wear and tear. The TV has inbuilt chromecast which was a bonus. But it's overall it's a great Holiday Inn. Breakfast is included and has something for everyone.
Stayed 3 nights in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Wendy,Thank you very much for your stay with us and excellent score.In terms of bathrooms showing signs of wear and tear, this issue will be raised up to Management team accordingly.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab place to stay
Location was super. Everything was in walking distance with great restraunts and beach within 10 min walk. Parking was easy with the undercover parking facility behind the hotel and reasonable at only $6 a day. Having breakfast there was super with a good range of food to kick start the day. The only small issue we had was no clean towels available each day because the hotel had run out, acknowledging this was in peak season. The room unfortunatley has no where to dry towels / swimmers. A couple of extra towel racks or hooks in the bathrooms may solve this.
Stayed 3 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Ruth,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay overall was good but the room was too cramped. I injured my foot on the heavy glass bathroom door on the last night because there is no space to move around and it has an unprotected sharp corner. Free breakfast was well done. Rooftop pool beautiful.
Stayed 3 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Jacqueline,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations in terms of bathroom configuration. After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Katherine,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Lisa

Travelled with family and small children
Liked: Amenities
The standard room was cramped with 2 x queen beds. No storage space. No privacy door to the bathroom/toilet. Shower walls showed a silhouette of the person showering. For a room that slept 4 there was only 1 chair, 2 coffee cups, 2 teaspoons. No microwave. The hotel itself was beautiful and the amenities pretty good with guest laundry, gym and roof top pool. Staff were polite when approached.
Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Lisa,Thank you very much for your stay with us.Regarding the shower room door can be swop around for both side main bathroom door and shower door as well.In addition, for 4 people we would suggest you make a reservation in Suite that will be providing more spacious space with 1 king bad in the main bedroom and 1 big sofa bed in the living area as well as the wardrobe mirror can be pull over for the partition with 1 TV in living area and 1 TV in bedroom.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Just need to have more towels at pool area. There was never any towels there .
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Jason,Thank you very much for your stay with us and excellent score.Regarding the pool towel feedback, it has been figured out successfully.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Rochelle

Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Rochelle,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Michelle,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear George,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was very nice, front service women were very kind and helpful.
Stayed 4 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Daniel,Thank you very much for your stay with us and excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel room was very clean, would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Tina,Thank you very much for your stay with us and excellent feedback.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

8/10 Good

Sam

Stayed 2 nights in Dec 2023
Response from Best regards, Chan Saisut (Duty Manager) on 14 Jan 2024
Dear Sam,Thank you very much for your excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Julia,Thank you very much for your excellent score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

6/10 Okay

Walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room very small seating was by almost nil.
Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Walter,I would like to thank you for sharing your honest feedback.We do have the spacious room type which is suite that will be 1 bedroom and 1 living area for you.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.

10/10 Excellent

Peter and Eunice

Stayed 1 night in Dec 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Peter and Eunice,Thank you very much for choosing to stay and your review score.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I like the set up of hotel, and how close they are to every thing
Stayed 1 night in Dec 2023
Response from Front Office on 5 Dec 2023
Hi Andrew,Thank you for your feedback. We are glad that you enjoyed your recent stay with us.We hope to see you next time!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place checked all the boxes! Affordable, clean, easy check in process. We were coming in late and check in was a breeze. Not the ideal walk to downtown or the beach but definitely do able and a great free breakfast in the morning. Was just what we needed
Stayed 1 night in Oct 2023
Response from Front Office on 5 Dec 2023
Hi Hannah,Thank you for your feedback. We are glad to hear that you enjoyed your recent stay with us.We hope to see you next time!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office on 5 Dec 2023
eHi Hannah,Thank you for your feedback. We are glad that you enjoyed your recent stay with us.We hope to see you next time!

2/10 Terrible

samuel

Stayed 1 night in Nov 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Samuel,Thank you very much for the feedback on review score.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast

10/10 Excellent

KAYE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed room, every space had been utilised, buffet breakfast was great, awesome view from the rooftop pol and entertainment area.
Stayed 1 night in Nov 2023
Response from Front Office on 27 Nov 2023
Hi Kaye,Thank you for your feedback! We are glad that you enjoyed your stay.Kind Regards,

10/10 Excellent

Maree

Stayed 4 nights in Nov 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Maree,Thank you very much for your excellent review score.Have a great day ahead.Moreover, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating and helpful. The free breakfast was good. Room was very clean. Would stay here again.
Stayed 2 nights in Nov 2023
Response from David on 22 Nov 2023
Thanks for your review John! See you again soon!

6/10 Okay

Mick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great, small but comfortable. No eating utensils in the room. Breakfast was a bit disappointing, very few choices. Nevertheless I enjoyed the stay & will stay again
Stayed 2 nights in Nov 2023
Response from David on 15 Nov 2023
Thank you for your review Mick. Hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
The staff were wonderful and the rooftop pool a delight.
Stayed 11 nights in Nov 2023
Response from David on 15 Nov 2023
Thanks for your review James. Hope to see you again soon!

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My bed had a sheet over a slippery thick plastic topped mattress and no underlay, so the second I got into bed the sheets pulled out and twisted up under me all night. Otherwise the hotel was fine.
Stayed 1 night in Nov 2023
Response from David on 15 Nov 2023
Thanks for your review Vanessa. Sorry to hear about the mattress in your room. We will forward this feedback to housekeeping department for further review. Hope we can welcome you back in the near future for a better stay.

6/10 Okay

Christiana

Stayed 1 night in Nov 2023
Response from Best regards, Chan Saisut Duty Manager on 14 Jan 2024
Dear Christiana,Thank you very much for choosing to stay and your review score.